/10
★★★★★
based on 125940 reviews published
★★★★★
based on 125940 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The 1st order is very good The last ones don't stick well, so the garbage can comes off very well.
Client
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message. I invite you to write to us at [email protected] so that we can find a solution if your labels come unstuck. Looking forward to hearing from you, María.
1
/5
★☆☆☆☆
Very disappointed with my last order, the labels came off after the first wash!
Carmen Petrica
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Answer from Petit-Fernand
Dear Carmen, Thank you for your message. I invite you to write to us at [email protected] so that we can find a solution if your labels come unstuck. Looking forward to hearing from you, María.
1
/5
★☆☆☆☆
Goods ordered now 2 and a half weeks ago and not yet arrived
Sonia D.
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Answer from Petit-Fernand
Dear Sonia, Thank you for your comment. Your order should have arrived in the past few days, I sent you an email to verify the shipping information. Regards Caterina
1
/5
★☆☆☆☆
We had bought labels before and they were fine. But this time they are coming off and we don't know why, we do the same...
Laura Trullols
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Answer from Petit-Fernand
Dear Laura, I am sorry that your labels have peeled off, it is not normal. I invite you to send me pictures of them to [email protected] to find a solution. Good afternoon, Maria.
1
/5
★☆☆☆☆
I rate poor because unfortunately nothing has arrived
Scarponi C.
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Answer from Petit-Fernand
Dear Catherine, Thank you for sharing your opinion. As communicated via email your order has been put back into manufacture and will be shipped back as soon as possible. Sincerely, Caterina
1
/5
★☆☆☆☆
The labels don't stand up to washing at 30 degrees and on top of that I was missing 2 labels. Thank you for your reply. Sincerely
Sandrine Kasafetian
Translated review
Answer from Petit-Fernand
Dear Sandrine, Thank you for your message. I invite you to write to us at [email protected] so that we can find a solution if your labels come unstuck. Looking forward to hearing from you Caterina
1
/5
★☆☆☆☆
I had already ordered and was very satisfied, this time I do not understand the iron-on labels do not stick despite the central steam.
Elodie King
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Answer from Petit-Fernand
Hello Elodie Thank you for sharing your opinion. Don't hesitate to write to us at [email protected] so that we can find a solution if your labels come unstuck. Good day, Caterina
1
/5
★☆☆☆☆
I have not received my parcel or my product... Nor any reply to my message informing them of this!
Cindy Tonnellier
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Answer from Petit-Fernand
Hello Cindy, Thank you for your message. I'm sorry you haven't received your order yet, but I couldn't find your message informing us about it. I've just contacted you by email to find a solution. Caterina
1
/5
★☆☆☆☆
I still haven't received my order from 3 weeks ago!
Elisabeth Douillet
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Answer from Petit-Fernand
Dear Elisabeth, Thank you for your comment. I can confirm that your order has been put back on track and will be resent within 48 hours. Caterina
1
/5
★☆☆☆☆
I did not receive my parcel. Would it be possible to consider a refund, it was 2 sets of labels. Thank you
Arnaude Vandenbroucke
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Answer from Petit-Fernand
Hello Arnaude, Thank you for your comment. I'm sorry you haven't received your order yet, I've just contacted you by email to find a solution. Caterina
1
/5
★☆☆☆☆
Order placed almost a month ago, still not delivered- I don't even have a tracking number to figure out what happened to it- in today's reply it says it sent me an email, nothing arrived and I confirm that the package was not delivered
Daniela S.
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Answer from Petit-Fernand
Dear Daniela Thank you for your message and for your confidence in us. As specified on our website, shipping is by priority mail (there is no tracking number) and the envelope is delivered by mail. Your order should have already arrived; I have sent you an email to verify. Sincerely, Caterina
1
/5
★☆☆☆☆
I am STILL waiting for my order to arrive! The absolute cheek is that I've now had TWO emails asking me to review my purchase! Where's my order?????
Hb
Answer from Petit-Fernand
Hello, Thank you very much for ordering with Petit-Fernand UK! We are sorry that you did not receive your order yet and invite you to contact our customer service by e-mail to: [email protected] for help. Kindly, Marylin
1
/5
★☆☆☆☆
Still haven't received the real one, but have paid for a while ?
Sabrina Z.
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Answer from Petit-Fernand
Hello, thank you for your order. We have sent you an e-mail and are waiting for your reply. Mfg, Marylin
1
/5
★☆☆☆☆
Unfortunately, I have not received the goods I ordered and paid for via Paypal. My 1st email was not answered. Today I wrote another email.
Nadine H.
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Answer from Petit-Fernand
Hello Mrs. Höponer, Thank you for your order at Esistmeins.de! We regret that you have not received your order. We have sent you an e-mail and are waiting for your reply. Mfg, Marylin
1
/5
★☆☆☆☆
My order has not arrived yet and I ordered it a month ago.
Ana María Bianca Vaduva
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Answer from Petit-Fernand
Good afternoon Ana Maria, Thank you for your message. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
To this day I still have not received my order. It is unbelievable, a month and a half and I have not received any solution. I want my money back, I am no longer interested in the product.
Alessandra Palacio
Translated review
Answer from Petit-Fernand
Good afternoon Alessandra, I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] indicating your order number. Have a nice evening, Melina
1
/5
★☆☆☆☆
Still haven't received the goods 14 days after ordering.
Schubert
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Answer from Petit-Fernand
Hello Mrs. Schubert, Thank you for your order at Esistmeins.de! We regret that you have not yet received your goods and invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Mfg Marylin
1
/5
★☆☆☆☆
Difficult to give an opinion on the product because I did not receive it (order made 2 weeks ago), perhaps a delay of the Post office in the current context.
Sl
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you haven't received your order. If you still haven't received it today, please write to us at [email protected] so that we can find a solution as soon as possible. See you soon, Melina
1
/5
★☆☆☆☆
I still haven't received my order after more than 20 days!
Maya Bomaye
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Answer from Petit-Fernand
Hello Somaya, Thank you for sharing your opinion. I have contacted you by email to resolve this issue. See you soon, Melina
1
/5
★☆☆☆☆
I have not yet received my order for 1 month and the site asks me to follow the order which does not open...
Monica Pereira
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Answer from Petit-Fernand
Hello Monica, Thank you for choosing C-MonEtiquette. After checking, the La Poste website indicates that the parcel was delivered to your letterbox on 08/06. Please contact us if you have had any problems with the delivery. Have a nice day, Melina
1
/5
★☆☆☆☆
I'm disappointed by the iron-on labels, which peel off after a few washes at 40 degrees. I had bought these labels for my mom who is in EHPAD and was really disappointed! I have to sew the labels back on by hand...
Paulette Carne
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Answer from Petit-Fernand
Hello Paulette, Thank you for sharing your opinion. I'm sorry that the labels don't hold, if the problem persists I invite you to write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Still not received so I'm waiting
M. Yanna Alexandra
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Answer from Petit-Fernand
Hi Alexandra, I'm sorry you didn't receive your order, I'll send you an email right away. Have a nice day, Melina
1
/5
★☆☆☆☆
Order not received
Aurelia Guimard
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Answer from Petit-Fernand
Hello Aurelia, I'm sorry you didn't receive your order, I'll send you an email right away. Have a nice day, Melina
1
/5
★☆☆☆☆
I still haven't received my order it looks like I'll be contacting PayPal
H.s
Answer from Petit-Fernand
Hello, thanks for ordering with us. We are sorry that you have not received your order yet and invite you to contact our customer service for help: [email protected] ! Thank you very much, kindly, Marylin
1
/5
★☆☆☆☆
These iron-on name labels simply don't work. I bought them for my son's clothes and the majority of them have come off in the very first wash. The only ones that have stayed on are the few that I ironed on to the labels of the clothes, rather than on to the material directly, however, obviously this is sometimes just not possible to do and the instructions provided don't suggest that this is what you need to do. I would strongly advise others not to purchase these name labels, as I feel that they were a waste of money and a waste of time. I personally know someone else who has experienced the same issue with these labels so this is clearly not just a one-off. They look lovely but frankly I will be going back to the stick on labels that you can purchase from Amazon for half the price and which don't come off in the wash.
Alice
Answer from Petit-Fernand
Dear Alice, Thank you very much for your order. We are really sorry that you had problems with your labels. This is very unusual and not normal and we invite you to contact our customer service in order to help you by e-mailing to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I have not received my order yet:-(
Russell Stock
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Answer from Petit-Fernand
Dear Soraya, as previously indicated in private, I confirm that your order has been forwarded to manufacturing and will be delivered to the same address. If you have any problems, please contact me again. Best regards Caterina
1
/5
★☆☆☆☆
When I placed my order, within five minutes of validating my basket, I immediately sent a request to cancel an item ordered by mistake. The response was that it was too late, as my order had already been dispatched!!!! 5 minutes after validating my basket!!!! Incredibly fast to print on a gourd and labels!!!! Forgot the 7-day right of withdrawal, as well as the commercial gesture after the numerous orders placed previously. For my part, I call this forced selling. After so many years of ordering and satisfaction, I've been disappointed and I won't be ordering from this site again, that's for sure.
Sabrina Armand
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Answer from Petit-Fernand
Hello Sabrina, Thank you for sharing your opinion. We are sorry you had a bad experience with your last order, I will contact you right away by email. Have a nice day, Melina
1
/5
★☆☆☆☆
Hello, I have not received the product I ordered. I am still waiting for delivery.
Boucenna
Translated review
Answer from Petit-Fernand
Hello Sarah, Thank you for sharing your opinion. If you still haven't received your order, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Insufficient adhesion with the 2nd batch of iron-on labels, inadequate support!
A. V.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were problems with your order and invite you to contact our customer service for further assistance. Mfg, Esistmeins.de team
1
/5
★☆☆☆☆
Order placed on 5/29/2020, to date which is 6/15/2020 nothing has arrived. I contacted customer service several times giving evidence of a problem with the shipping number because it indicated "awaiting package custody", but I was not listened to but rather scoffed at saying that they know how it works and don't need my links to the courier site. Opened dispute on paypal and requested urgent shipment. I ABSOLUTELY DO NOT RECOMMEND
Laura O.
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Answer from Petit-Fernand
Dear Laura, Thank you for your comment. I am sorry that your order has some delay, unfortunately as I informed you by email the procedure is to wait 10 working days for delivery before considering the package definitely lost by the post office, in fact it happens that despite the malfunction of the tracking number the products are regularly delivered. I confirm that your order has been reshipped. Catherine