/10
★★★★★
based on 126800 reviews published
★★★★★
based on 126800 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order it looks like I'll be contacting PayPal
H.s
Answer from Petit-Fernand
Hello, thanks for ordering with us. We are sorry that you have not received your order yet and invite you to contact our customer service for help: [email protected] ! Thank you very much, kindly, Marylin
1
/5
★☆☆☆☆
These iron-on name labels simply don't work. I bought them for my son's clothes and the majority of them have come off in the very first wash. The only ones that have stayed on are the few that I ironed on to the labels of the clothes, rather than on to the material directly, however, obviously this is sometimes just not possible to do and the instructions provided don't suggest that this is what you need to do. I would strongly advise others not to purchase these name labels, as I feel that they were a waste of money and a waste of time. I personally know someone else who has experienced the same issue with these labels so this is clearly not just a one-off. They look lovely but frankly I will be going back to the stick on labels that you can purchase from Amazon for half the price and which don't come off in the wash.
Alice
Answer from Petit-Fernand
Dear Alice, Thank you very much for your order. We are really sorry that you had problems with your labels. This is very unusual and not normal and we invite you to contact our customer service in order to help you by e-mailing to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I have not received my order yet:-(
Russell Stock
Translated review
Answer from Petit-Fernand
Dear Soraya, as previously indicated in private, I confirm that your order has been forwarded to manufacturing and will be delivered to the same address. If you have any problems, please contact me again. Best regards Caterina
1
/5
★☆☆☆☆
When I placed my order, within five minutes of validating my basket, I immediately sent a request to cancel an item ordered by mistake. The response was that it was too late, as my order had already been dispatched!!!! 5 minutes after validating my basket!!!! Incredibly fast to print on a gourd and labels!!!! Forgot the 7-day right of withdrawal, as well as the commercial gesture after the numerous orders placed previously. For my part, I call this forced selling. After so many years of ordering and satisfaction, I've been disappointed and I won't be ordering from this site again, that's for sure.
Sabrina Armand
Translated review
Answer from Petit-Fernand
Hello Sabrina, Thank you for sharing your opinion. We are sorry you had a bad experience with your last order, I will contact you right away by email. Have a nice day, Melina
1
/5
★☆☆☆☆
Hello, I have not received the product I ordered. I am still waiting for delivery.
Boucenna
Translated review
Answer from Petit-Fernand
Hello Sarah, Thank you for sharing your opinion. If you still haven't received your order, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Insufficient adhesion with the 2nd batch of iron-on labels, inadequate support!
A. V.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there were problems with your order and invite you to contact our customer service for further assistance. Mfg, Esistmeins.de team
1
/5
★☆☆☆☆
Order placed on 5/29/2020, to date which is 6/15/2020 nothing has arrived. I contacted customer service several times giving evidence of a problem with the shipping number because it indicated "awaiting package custody", but I was not listened to but rather scoffed at saying that they know how it works and don't need my links to the courier site. Opened dispute on paypal and requested urgent shipment. I ABSOLUTELY DO NOT RECOMMEND
Laura O.
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for your comment. I am sorry that your order has some delay, unfortunately as I informed you by email the procedure is to wait 10 working days for delivery before considering the package definitely lost by the post office, in fact it happens that despite the malfunction of the tracking number the products are regularly delivered. I confirm that your order has been reshipped. Catherine
1
/5
★☆☆☆☆
Acceptable product with lousy service.....
Cmf Sliders Nylon
Translated review
Answer from Petit-Fernand
Dear Customer, We are sorry to hear that you had problems with our services. Unfortunately we are unable to find your request as your comment is anonymous. Please contact us at [email protected] to solve any kind of problem. Best regards Caterina
1
/5
★☆☆☆☆
I'm still waiting for my order
Yannick Khamis Mongey
Translated review
Answer from Petit-Fernand
Hi Yannick, I'm sorry you didn't receive the order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
Order not received ... Boat answer when you send an email... I am very disappointed
Client Hubrecht
Translated review
Answer from Petit-Fernand
Hello We have replied by email, we are sorry that you have not received the order. I invite you to reply to our last email. Good day, Melina
1
/5
★☆☆☆☆
I placed an order on June 4th, it's now the 13th and I still haven't received my order! despite the advertising, it was shipped in 48 hours! false advertising!
Didier Bigand
Translated review
Answer from Petit-Fernand
Hello Didier, We're sorry you haven't received your order. Please contact us at [email protected] if you still haven't received it. Good day, Melina
1
/5
★☆☆☆☆
I would like to rate the order if I had it. It's nice that the rating sheet is more there than the goods. I hope the goods arrive soon, then I can rate it again. MfG
Mandy K.
Translated review
Answer from Petit-Fernand
Hello Mrs. Kasten, Thank you for your order at Esistmeins.de! We have checked the system and the post office tried to deliver the pact to you on 05/06, but without success and it is on its way back to us. Please contact our customer service by e-mail at: [email protected] for further information and assistance. Mfg, Marylin
1
/5
★☆☆☆☆
Still undelivered
Catherine Tornare
Translated review
Answer from Petit-Fernand
Hi Catherine, We're sorry you didn't receive this order, I've just contacted you by email to solve the problem. See you soon, Melina
1
/5
★☆☆☆☆
It is useless the quality, design, or any other positive thing that your products have, if you buy it for a gift, with enough time, and it does not arrive for the date, so it is useless the purchase, I received it with much delay I called several times by phone to ask and they never answer the phone.
Beatriz Gonzalez
Translated review
Answer from Petit-Fernand
Good morning Beatriz, Thank you very much for your comment. I am sorry that the labels arrived late, probably there was a problem with the post office. Customer service is available from 9:00 to 6:00 Monday to Friday and we always answer the phone, maybe you called when you were busy. I remain at your disposal for anything. Best regards Caterina
1
/5
★☆☆☆☆
No answer from you about an order problem!
Laetitia Da Costa
Translated review
Answer from Petit-Fernand
Dear Laetitia, I'm sorry but the reply to your e-mail could not be delivered. We received a return from Office but it went into the spam folder. I've just replied to you, and you'll let me know if you've received my reply. Caterina
1
/5
★☆☆☆☆
My item was never delivered and when I asked for a refund, it was suggested that I got my own address wrong which is why I never received it. Appalling customer service.
Sophie
Answer from Petit-Fernand
Dear Sophie, We thank you very much for your order and are sorry that there was a problem with delivery. We invite you to contact our customer service again to resolve the problem if you put in the right adress. Thank you very much! Kindly, Marylin
1
/5
★☆☆☆☆
I have not received my order after a month and a half.
Susana
Translated review
Answer from Petit-Fernand
Dear Susana, Thank you for sharing your opinion. I am sorry that you did not receive your order, I will contact you by email as soon as possible. Best regards, Caterina
1
/5
★☆☆☆☆
Fab product & quick service. Especially in the current pandemic well done. X
Natalie B.
Answer from Petit-Fernand
Hello, Thank you very much for ordering with us. We are happy that you like the product and our service, but why only 1 star ?-:) 1 star is very bad -:( it must be an error. Could you change this? Thanks in advance for your time. Kindly, Marylin
1
/5
★☆☆☆☆
Very nice product, perfect packaging, very good quality. I recommend the labels without any problem. Thank you
Russo
Translated review
Answer from Petit-Fernand
Hello Sabrina, Thank you for sharing your opinion of our products. However, I would like to point out that despite your positive review, you must have mistakenly given us a negative rating (red being the lowest, dark green the highest). If you were satisfied with our services, I invite you to change your rating 🙂 Have a nice day, Melina
1
/5
★☆☆☆☆
They arrived when I didn't need them anymore.... 20 days later
Marien Morales Fernadez
Translated review
Answer from Petit-Fernand
Dear Marien, Thank you very much for your comment. I am sorry that the labels arrived late, there must have been a problem with the post office. We remain at your disposal for any further information. Caterina
1
/5
★☆☆☆☆
Order has not yet arrived
Cesar Gonzalez Villarreal
Translated review
Answer from Petit-Fernand
Dear Cesar, Thank you for your comment. I am sorry that you did not receive your order. I confirm that your order was shipped a second time on 6/8/06, you should receive it soon. Please contact me again if you have any problem. Cordially Caterina
1
/5
★☆☆☆☆
The goods should already be here. But it still isn't.
Julia C.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that you have not yet received your goods and invite you to contact our customer service by e-mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
Does not live up to its promise! Despite careful application, only lasts for 1 or 2 washes (at 40°) ..... So the 10-year guarantee is completely false. We've wasted time and money. I DO NOT RECOMMEND THIS PRODUCT.
Sophie Tardieu
Translated review
Answer from Petit-Fernand
Hi Sophie, First of all, thank you for ordering from C-MonEtiquette. We're very sorry that you're not satisfied with our products, so I'll get back to you right away by email about this. Good day, Melina
1
/5
★☆☆☆☆
Parcel did not arrive. No feedback from them
Julia F.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We are sorry that you did not receive the package and that you had a problem with the post office. We invite you to contact our customer service by e-mail at: [email protected] for help ! Thank you very much ! Mfg, Marylin
1
/5
★☆☆☆☆
Hello, I'm really sorry but two disappointments on the picnic boxes (x2).... A clip that has already broken and the design that is coming off on the front.... Not disappointed with the water bottles, they're great. The bags shrink in the wash even though they haven't been tumble-dried.... Sorry for these comments. Sincerely Marjorie BERTIER
Melle Bertier Marjorie
Translated review
Answer from Petit-Fernand
Hello Marjorie, Thank you for sharing your review. We are very sorry that you have received a defective product. I will contact you immediately by email. Good day, Melina
1
/5
★☆☆☆☆
My order has not arrived and the amount was deducted from my account.
Alessandra Palacio
Translated review
Answer from Petit-Fernand
Good afternoon Alessandra, Thank you for sharing your review. I am sorry that you did not receive your order, I will contact you by email right away. Best regards, Melina
1
/5
★☆☆☆☆
I placed a fairly substantial order for self-adhesive labels and a small personalized fabric bag. Nothing wrong with the labels, but the bag is a disaster: the stitching threads are sticking out everywhere and the seams are not stopped, so if you pull on them everything falls apart! Frankly, I'm very disappointed with this bag, I'm going to have to do all the stitching myself, spending 9 euros for nothing.... Even if the labels are great, I won't be ordering from a site that really doesn't care about people!
Gaëlle V
Translated review
Answer from Petit-Fernand
Hi Gaelle, First of all, thank you for sharing your opinion, and we're sorry it was so negative. I will contact you immediately by email regarding the bag so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
To date, we have still not received the labels, ordered a month ago.
Arlette Bonheur
Translated review
Answer from Petit-Fernand
Hello Arlette, Thank you very much for your message. I'm sorry to hear that you haven't received the order, this is not normal, I've contacted you by email. Best regards, Caterina
1
/5
★☆☆☆☆
Purchased the iron-on labels for my son. Once through the wash and every single one has come off. Utterly useless; would definitely not recommend.
Ellie B.
Answer from Petit-Fernand
Hello Ellie, We thank you for ordering with Petit-Fernand UK. We are sorry you had problems with your labels and invite you to contact our customer service by e-mailing to: [email protected] so we can help ! Thanks a lot. Kindly, Marylin
1
/5
★☆☆☆☆
Hello This note reflects the fact that no one answers the phone at the number you put on your site and the fact that I still have not received my labels after multiple requests and an email response from you that it's gone!!!! I think that a more personalized call would be welcome in order to settle definitively this order placed I believe in April ... we are far from the 48 working hours and do not answer me on the Covid passed by the excuse does not hold any more ... unwillingness or lack of professionalism I do not know !!! That's why I do not pass by internet your return sav lack of responsiveness and professionalism .
Estelle Vanyek
Translated review
Answer from Petit-Fernand
Hello Estelle, Following several email exchanges, your order was remanufactured on Friday 29/05 and re-shipped yesterday, Tuesday 02/06. We're sorry you didn't receive it the first time, so we've remanufactured it and sent it back. We apologize for the inconvenience. Good day, Melina