/10
★★★★★
based on 126801 reviews published
★★★★★
based on 126801 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received the products I ordered!
Candice
Translated review
Answer from Petit-Fernand
Hello Candice, Thank you for sharing your opinion. I'm sorry you didn't receive your order, I'll contact you right away by email about it. See you soon, Melina
1
/5
★☆☆☆☆
Très satisfait aumoin mon loulou perdra plus cvetements
Client(e)
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Answer from Petit-Fernand
Hello Virginie, Thank you for sharing your opinion. However, we note that you have given us a positive comment but that you have chosen the lowest rating (ratings ranging from 1 to 5, 1 being the most negative and 5 being the most positive). If you are satisfied with our services, please change your rating. Good day, Melina
1
/5
★☆☆☆☆
The goods have not arrived. There was no reply to my 2nd email. Nobody was able to give me a tracking ID.
Meike D.
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Answer from Petit-Fernand
Hello, thank you for shopping at Esistmeins.de! We regret that you have not yet received your goods. All e-mails will be processed. There is only a tracking number for items, because the goods are sent in a normal envelope by "priority service" from France. We invite you to contact our customer service again au by phone in the morning between 9h30 - 12h30 h at the number: 030-98 28 94 22 Thank you! Mfg, Marylin
1
/5
★☆☆☆☆
Order not received, complaint not processed and not resolved.
Cc
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Answer from Petit-Fernand
Hello Caroline Thank you for sharing your opinion. I have just contacted you regarding your non-received order. Good day, Melina
1
/5
★☆☆☆☆
Order not received!
Laura Deluc
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Answer from Petit-Fernand
Hello Laura, Thank you for sharing your opinion. I will contact you right away regarding your non-received order. See you soon and have a nice day, Melina
1
/5
★☆☆☆☆
Never recieved my order
Shakiara M.
Answer from Petit-Fernand
Hello, Thanks a lot for your order. We are sorry you did not receive it yet and invite you to contact our customer service by e-mail for help: [email protected]. Thanks you very much, Kindly, Marylin
1
/5
★☆☆☆☆
I have not received my order
Anais Lopez
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Answer from Petit-Fernand
Hello Anais, I'm sorry you didn't receive your order, I'll contact you immediately by email to find a solution. Melina
1
/5
★☆☆☆☆
To this day I still have not received my order.
Soso
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Answer from Petit-Fernand
Hello Sonia, We've just contacted you regarding your order: it has been returned to us by the Post Office due to incorrect addressing. I invite you to reply to our email 🙂 See you soon, Melina
1
/5
★☆☆☆☆
Overcharged me. Emailed as soon as the order went thorough and I have yet to receive a response. They did have the time to send me this review request though. Product itself is lovely.
Amy L.
Answer from Petit-Fernand
Hello Amy, Thank you for shopping with us. We are happy you liked the product. All e-mails are treated asap, except on the week-end and holidays, otherwise we are open from Monday to Friday. Please do not hesitate to contact us again. Kindly, Marylin
1
/5
★☆☆☆☆
Not received my order Still waiting for delivery
Kl
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Answer from Petit-Fernand
Hi Karine, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina
1
/5
★☆☆☆☆
Goods do not arrive.... and money has already been paid in advance.
Daniela M.
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Answer from Petit-Fernand
Hello Mrs. Meyer, Thank you for your purchase at Esistmeins.de! We regret that you have not yet received your goods and invite you to contact our customer service at: [email protected] so that we can help you. Mfg, Marylin
1
/5
★☆☆☆☆
No notice ever received
Madame Christelle Pecout
Translated review
Answer from Petit-Fernand
Hi Christelle, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina
1
/5
★☆☆☆☆
Still not received since May 14
Virginie Larminie
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina
1
/5
★☆☆☆☆
To date, nothing has been received...
Stéphanie Joiron
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order, we will contact you as soon as possible regarding this issue. See you soon, Melina
1
/5
★☆☆☆☆
I'm very disappointed, I still haven't received my parcel.
Marie Del Borrello
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Answer from Petit-Fernand
Dear Marie, Thank you very much for your comment and your order with C-Monetiquette. We are very sorry to hear that you never received your order. I have just contacted you by e-mail to check the address and look for a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
I still haven't received my order
Oceane Fobert
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you very much for your comment. We are very sorry to hear that you have not received your order. I have just contacted you by e-mail to check the address and suggest a solution. Sincerely, Caterina
1
/5
★☆☆☆☆
Unfortunately, my order never arrived. It was shipped on 13/05... today is 27/05 and the package still has not arrived - I ask for assistance and the only response I get is that the order was shipped on 13/05 ??
Alessandra B.
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Answer from Petit-Fernand
Good morning Alessandra, Thank you for your comment. I am very sorry that you have not received your order yet, I just emailed you to verify the address so that we can find the best solution for you. Sincerely, Caterina
1
/5
★☆☆☆☆
I didn't get the result I was expecting, it wouldn't hold on cotton, so I had to sew them, which wasn't practical at all. I will NEVER call on your service again. Too bad I lost 9 euros, especially since it was for a restaurant.
Lina Coupellier
Translated review
Answer from Petit-Fernand
Dear Lina, Thank you for your comment. We are very sorry to hear that you have experienced difficulties with your labels. I've just e-mailed you with some tips and questions about applying the labels, so that we can find a satisfactory solution for you. Looking forward to hearing from you. Sincerely Caterina
1
/5
★☆☆☆☆
Still haven't received the labels since May 6, I'm waiting.
Cheyrazad Bekkai
Translated review
Answer from Petit-Fernand
Hello Cheyrazad, Thank you for ordering from us, I have just sent you an email regarding your order not received. See you soon, Melina
1
/5
★☆☆☆☆
I have received nothing
Pamela Noui
Translated review
Answer from Petit-Fernand
Hello Pamela, Thank you for sharing your opinion. I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
An order from March 30, still not arrived on May 26, 2020.... The seller supposedly offered me a reissue of the labels but....RIEN REÇU. It's not the first time I've ordered from this site, but I'm very disappointed. I wanted to take advantage of the confinement to anticipate the back-to-school season, but no way! I'm going to recommend them again, but elsewhere this time, hoping for delivery...
Nadine
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Answer from Petit-Fernand
Thank you for your continued confidence. We are disappointed to learn that your labels have not yet arrived, despite our second shipment on April 30. The period does not facilitate deliveries to French overseas departments and territories, but there is no reason for such a delay. As agreed in our telephone conversation, we are carrying out a new shipment with follow-up. We would like to thank you for your patience and assure you that we are committed to providing you with a rapid solution. I remain at your disposal. Franck
1
/5
★☆☆☆☆
Still nothing received
Marjorie Surier
Translated review
Answer from Petit-Fernand
Thank you for your confidence. I can confirm that your "discovery sample" was dispatched on May 14th. This delay is abnormally long, but deliveries are sometimes lengthened in this complicated period. If you haven't received anything within 3 days, please send us an e-mail to [email protected]. We will find the best solution to ensure that you receive your sample as soon as possible. We thank you for your understanding and look forward to hearing from you. Sincerely Franck
1
/5
★☆☆☆☆
The labels come off in the wash, despite the instructions being followed to the letter. Too bad...
Sophie
Translated review
Answer from Petit-Fernand
Thank you for your confidence in us. We are sorry to hear that the labels do not adhere well. I can confirm that this is not normal. Labels should be perfectly resistant to machine washing and drying. I would like to contact you by phone to give you some tips and provide you with the best solution. I look forward to hearing from you. Sincerely Franck
1
/5
★☆☆☆☆
Do not withstand washing and come loose. Simply overpriced for the money.
Franzi L.
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Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de ! We regret that you had a problem with the labels and invite you to contact our customer service for help by e-mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
I did not receive my order unfortunately
Client(e)johanna L
Translated review
Answer from Petit-Fernand
Madam, We're sorry to hear that your "discovery sample" has not yet arrived. It was dispatched on May 14th. Delivery times are sometimes extended in these complicated times. However, this delay is abnormally long. I suggest you wait another 2/3 days and send us an e-mail to [email protected] if it doesn't arrive very soon. I'll be in touch. Sincerely Franck
1
/5
★☆☆☆☆
I haven't received anything
Carine
Translated review
Answer from Petit-Fernand
Madam, We're sorry to hear that your "discovery sample" has not yet arrived. It was dispatched on May 14th. Delivery times are sometimes extended in these complicated times. However, this delay is abnormally long. I suggest you wait another 2/3 days and send us an e-mail to [email protected] if it doesn't arrive very soon. I'll be in touch. Sincerely Franck
1
/5
★☆☆☆☆
A few years ago I ordered iron-on labels and they still held up well. This time, after the first wash, they came unstuck.
Collobert
Translated review
Answer from Petit-Fernand
Thank you for your confidence. We are sorry to hear that the labels are not sticking properly. This is not normal. They should be perfectly resistant to machine washing and drying. I would like to contact you by telephone to discuss the problem directly with you and provide you with the best solution. I look forward to hearing from you. Sincerely Franck
1
/5
★☆☆☆☆
I still haven't received my order.
Amélie Crozier
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Answer from Petit-Fernand
Thank you for your confidence in us. We're sorry to hear that you haven't yet received your labels. Further to our discussions, I can confirm that your labels have been reissued today (May 26). You should receive them shortly. Thank you for keeping us informed. Sincerely Franck
1
/5
★☆☆☆☆
Arrived totally crushed. Never again
Stefanie L.
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Answer from Petit-Fernand
Hello, thank you for your purchase at Esistmeins.de! We regret that the labels arrived totally crushed. This may be due to the postal service and we are sorry. However, we invite you to contact our customer service by e-mail at: [email protected] for help. Mfg, Marylin
1
/5
★☆☆☆☆
I did not receive what I purchased!
Filippo
Translated review
Answer from Petit-Fernand
Dear Philip, Thank you for your feedback. I am sorry that you did not receive your products, I have emailed you for a little verification so that we can resolve this as soon as possible. Best regards Caterina