9.1/10
★★★★★
based on 137612 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

A disaster I placed the order on 25.8 and as of today 12.09 nothing has arrived, I sent at least 5 emails and they told me to be patient until the 10th, so I did then I contacted them again and I haven't even received a response!!!Refund of my money despite several reminders I haven't seen them yet!!!basically it's a FRAUD.

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Roberta M.
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Answer from Petit-Fernand
Dear Roberta, Thank you for your confidence in us. I saw that we replied to you and that the order was put back into manufacture, at our expense, because the mail lost your envelope.. Kind regards, Sophie
1 /5
★☆☆☆☆

Iron-on labels that don't even last a day! No response from customer service

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Amélie Hodoul
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Answer from Petit-Fernand
Hi Amélie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

Order error Long delay

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Chloe
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Answer from Petit-Fernand
Hi Chloé, I'm sorry you've had a delay in receiving your order, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
1 /5
★☆☆☆☆

I haven't received it yet... I needed it last week, I ordered it in August....

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Rosa María Triguero Rivera
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Don't hold... 3 days at school and no more detiquette.

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Eric
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Answer from Petit-Fernand
Hello Eric, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

I have not received my order yet. I ordered it on August 27. As of today, September 12, I still have not received it.

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Ana Bayon Villalba
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I have not received my order and despite reminders have not received a response.

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Alice L.
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Answer from Petit-Fernand
Dear Alice, thank you for your message. I saw that my colleague replied to you. We are pleased that the post office lost your envelope. We are waiting for your response to our last email in order to proceed with the referral. Sincerely yours. Sophie
1 /5
★☆☆☆☆

Ordered 2 weeks ago and still haven't received it!

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Ez
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Order filled on 26 /08/19 and as of today 11/09/19 still not delivered..School started negative experience I do not even know if they will refund me

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Miriam A.
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Answer from Petit-Fernand
Dear Miriam, Thank you for your trust in us. Please contact us at customer service. This is not normal, you should have received your envelope by now! See you soon, Sophie
1 /5
★☆☆☆☆

I find it a deception that they say that they are produced in 48 hours and then the fine print says that they take up to 10 days to deliver the product. On the other hand, the labels have come off badly, they peel off the first time they are used. I have carefully followed the instructions, although it is also true that my iron is new and has automatic intelligent temperature control depending on the fabric of each garment. That is to say, I cannot select the temperature to my liking. I think you should take into account that new irons have this limitation.

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Guest
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Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I have not received my order yet. I placed it more than 10 days ago. I have contacted them to let me know the status and I have not received a reply. Since I placed the order on August 28th it has been a long time.....

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Sofía Sabido
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I'm still waiting for my order which was placed 20 days ago... despite emailing and complaining to which the response was it was despatched 48 hours after order placed... well guess what I still don't have my order, very very disappointed customer

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Juliette
Answer from Petit-Fernand
Dear Juliette, if you still haven't received your order, please contact us at customer service. [email protected] Take care, Sophie 🙂
1 /5
★☆☆☆☆

You have sent me several requests for reviews and advertising but it has been 20 days and the product purchased has not arrived. I have sent two emails and a Facebook message to which I have not received a response!

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Guest
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Answer from Petit-Fernand
Dear Alessandra, thank you for your message. I saw that my colleague replied to you. We are pleased that the post office lost your envelope. We are looking forward to your response to our last email in order to proceed with the referral. A cordial greeting. Sophie
1 /5
★☆☆☆☆

I never received my labels

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Loubna Mohamed
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Answer from Petit-Fernand
Hello Loubna, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

Order never arrived

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Laura C.
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Answer from Petit-Fernand
Dear Laura, Thank you for your message. I went to verify your order and noticed that you forgot to include the house number in the shipping address.... I encourage you to contact us at customer service. Kind regards, Sophie
1 /5
★☆☆☆☆

I used iron-on labels because they seemed more reliable. The result is that after a 40-degree machine wash and a tumble-dry (which is not contraindicated), the ends are starting to peel off. I can't imagine the result at the end of the school year.

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Laura Anastasio
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Answer from Petit-Fernand
Hello Laura, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

Order placed on August 26th and today September 11th has NOT arrived. They offer shipping in 48 hours and here I am with no order.

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Elvira Diez
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

The first time I buy here and I did not receive my order. I bought it on August 27 and today the child started school....

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Belen
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Disappointed. I usually order from another site. I had already tried c-monétiquette, all the labels were coming off. I tried again, thinking it must be a bad batch. But no! My washer and dryer are full of labels! It doesn't fit at all.

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Client(e)
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Answer from Petit-Fernand
Hello Béatrice, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

RAS c'est parfait

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Guest
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Answer from Petit-Fernand
Hello Nataliya, Thank you for your kind recommendation. Don't hesitate to change the rating if you are satisfied with our products and services, as you have given us a very negative rating 🙂 See you soon, Melina
1 /5
★☆☆☆☆

I have not received it after 16 days. I don't even have any information and they don't answer my e-mails.

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Jurado Beatriz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

It has been more than two weeks and I have not received my order and I have not even received a reply to the incident I have filed.

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Marta
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Order placed since August 27th and I have not received it yet.no explanation or any other option like refunding my money.very unhappy. I will never buy from them again.

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C Parra
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

The labels are very pretty and well presented, but once they've been ironed on they come off after one or two uses! Unfortunately, the goal was not achieved! Complete disappointment.

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Lamia Rabhi
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Answer from Petit-Fernand
Hello Lamia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

Iron-on label won't stick First wash in delicate 30 degrees and none of the labels will stick anymore Disappointed to have paid to do it all over again

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Guest Sophie
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Answer from Petit-Fernand
Hi Sophie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

I still haven't received anything

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Client
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Answer from Petit-Fernand
Hello Myriam, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

It does not stick well at all, it costs a lot to stick it, and when you get it, it comes off easily. Money wasted.

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Jorge
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Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I have not received the package and they do not even answer my emails.

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Caterina Martorell Roig
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I still haven't received my order, I've been waiting 15 days so I can't evaluate it :/

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Chloé
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Answer from Petit-Fernand
Hello Chloé, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

I have not received my parcel and the after-sales service does not help me. Very dissatisfied.

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Maud Brandon
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Answer from Petit-Fernand
Hello Maud, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

Fatal, I placed the order on August 25 and I'm still waiting, they wrote me saying it was probably lost and they were making it again, and I'm still waiting...I don't need it anymore.

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Marian Sánchez
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Very disappointed after having ordered many times I fell on a batch badly cut it is very difficult to unstick them of their sheet so much which this cut in 2 thus batches of 40 labels which I cannot serve me

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Marine Calvaruso
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Answer from Petit-Fernand
Hello Marine, I am sorry that you have received incorrectly cut labels. Please make a complaint to [email protected] Good day, Melina
1 /5
★☆☆☆☆

They take a long time to arrive

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Idoia Calonge
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you did not receive your order in time. Best regards, Maialen
1 /5
★☆☆☆☆

Little service, telephone is not manned and e-mail inquiries are only dealt with days later.

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Kunde
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Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that you are dissatisfied with the service. We are there for you every morning by phone and also by e-mail, facebook and instagram. The messages are processed within 24 h maximum, only in the high season (summer) it can sometimes take a little longer. We apologize and do our best to offer our customers a good and fast service. Mfg, Marylin
1 /5
★☆☆☆☆

I still haven't received anything. It's taking a very long time.

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Guest
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Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your order. Please send a complaint to [email protected].
1 /5
★☆☆☆☆

On the site they promote 48h manufacturing without clearly explaining that it takes 10 working days for downstream delivery!

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Deluso
Translated review
Answer from Petit-Fernand
Dear Marta, Thank you for your message. I will put here the link to the information regarding the shipping time https://www.petit-fernand.it/domande-risposte-prodotti "... 2-3 additional business days. However, they may translate to between 2 and 10-15 business days due to delays or other factors beyond our control." We are still on schedule for delivery. Should you not receive your order by 14/09, please do not hesitate to contact us. Kind regards, Sophie
1 /5
★☆☆☆☆

Order did not arrive

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Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Never received the order

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Mirana Suares
Translated review
Answer from Petit-Fernand
Hello Mirana, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

I have been waiting for my labels for over 3 weeks.

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Yasemin Y.
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Answer from Petit-Fernand
Hello, thank you for your purchase at esistmeins.de! We regret that you have not yet received your goods. In summer there can sometimes be slight delays due to the high season but also the post office sometimes takes a little longer. We invite you to contact our customer service so that we can help. Mfg, Marylin
1 /5
★☆☆☆☆

Label peels off after 1st wash, really disappointed, especially for my 1st order. This will be my last order.

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Chnono
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Answer from Petit-Fernand
Hello Renaud, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina