/10
★★★★★
based on 125940 reviews published
★★★★★
based on 125940 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I haven't received my order, and you're not doing anything about it.
Sophie Ackerman
Translated review
Answer from Petit-Fernand
Hello Sophie, Thank you for choosing C-MonEtiquette. We're sorry you didn't receive your order, please contact our customer service at [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
Order never arrived (thermal water bottle), when asked to explain to petit fernand they told me that their responsibility ends at shipping !!! Really "small" petit corna Barbara . Do not buy from this company !!!
Barbara C.
Translated review
Answer from Petit-Fernand
Dear Barbara, Thank you for your order and your feedback. I think there was a misunderstanding, Petit-Fernand always ensures deliveries which by the way in the case of items like the water bottle are traceable. May I ask where you wrote? I searched through the emails but couldn't find your message. If you have not received your products, please contact me by email at [email protected] so that together we can look for a solution as soon as possible. Sincerely, Caterina
1
/5
★☆☆☆☆
Ordered on 17 March. Received no confirmation email. I had to ask via Instagram where my order was. Told if it hadn't arrived before 20th April to get in touch again. It's now 16th April so a month since I placed my order and still no sign of it!
Hayley R.
Answer from Petit-Fernand
Dear Haylay, Thank you for ordering with us. We are sorry that there is delivery problems, but there is a lot of delay at the moment with this specific Coronavirus-Situation. We thank you for your understanding and invite you to contact our customer service by e-mailing to: [email protected] Thanks a lot. Marylin
1
/5
★☆☆☆☆
I don't know anything about my order ...and twice I have already been sent mails to tell my opinion about the product, and nobody informs me where my order is....
Montse Rovira
Translated review
Answer from Petit-Fernand
Hello Montse, Thank you for sharing your feedback. We have forwarded your order to manufacturing to send you again as soon as possible. Have a nice day, the Petit-Fernand team.
1
/5
★☆☆☆☆
I didn't receive the item. I then contacted them to ask where it was and didn't hear back. All in all terrible. Took my money and didn't send the product!
Laura M.
Answer from Petit-Fernand
Dear Laura, We thank you for your order, but we are sorry you did not receive it. In the actuel situation of the Coronavirus the post service can be very lame or things get lost and all in all everything is a bit chaos like. We thank you for your understanding that this is an exceptional situation and invite us to contact our customer service again by e-mailing to: [email protected] Thank you very much! Kindly, Marylin
1
/5
★☆☆☆☆
Not received to date. Despite inquiries, nothing has been done about it.
Tina W.
Translated review
Answer from Petit-Fernand
Hello Mrs. Warschies, Thank you very much for your order. We have just replied to your e-mail from this morning and hope that you will receive the goods very quickly. In the current special corona situation, there may be delays. Thank you for your understanding. Mfg, Marylin Lalo from the Esistmeins team
1
/5
★☆☆☆☆
You are paid !!!! where is my order ??? never imagine you like that.shame
Prisca Umuhoza
Translated review
Answer from Petit-Fernand
Hello Prisca, Thank you for sharing your opinion. Your order was dispatched on the 23/03, and with the current situation you can imagine that the Post Office is sometimes saturated and takes longer to deliver. If you still haven't received your order by that date, this is indeed not normal and I invite you to make your complaint to [email protected] so that we can send you the order as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
Fatal!!!! I ordered it more than a month ago and they ask me the valuation when I haven't even received it.
Angela Delgado Aguilar
Translated review
Answer from Petit-Fernand
Good morning Angela, I am very sorry that you have not received your order yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I have not received my order, I have written them an email and I have not received a reply, it has been more than a month since I placed my order.
Andrea Cousiño
Translated review
Answer from Petit-Fernand
Good morning Andrea, I am very sorry that you have not received your order yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Hello Customer service was not able to modify my order or cancel it. And customer service replied that after 7 days . ....
Nathalie Taillandier
Translated review
Answer from Petit-Fernand
Hello Nathalie, Thank you for sharing your opinion. We are sorry that you are not satisfied with the labels you received, please do not hesitate to contact us again at [email protected] if you would like more information. Good day, Melina
1
/5
★☆☆☆☆
I have not received my order yet. I hope you will give me a solution. Thank you very much
Cristina Santos
Translated review
Answer from Petit-Fernand
Good morning Cristina, I am very sorry that you have not received your order yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Very disappointing product. No satisfaction whatsoever. The labels come off systematically on all garments as soon as, if not before, the 1st wash.
Magali
Translated review
Answer from Petit-Fernand
Hello Magali, Thank you for sharing your opinion and for ordering from C-MonEtiquette. I'm sorry that your labels are coming unstuck, it's not normal, I invite you to write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Address error delivered to my old address from over 1 year ago when I had changed the billing address thinking it would be taken into account. I've sent 2 emails with no response from you and with containment, I don't even know if they're going to reship my order to the right address! In the meantime my money has been used for what because I haven't received my order !!!!
Alexia Mignon
Translated review
Answer from Petit-Fernand
Hello Alexia, Thank you for sharing your opinion. We're sorry you didn't receive your order, I've just put it back into production to send it back to you at the right address. Good day, Melina
1
/5
★☆☆☆☆
I'm very disappointed because the labels don't stick over time, i.e. the label is ironed onto the fabric, so far no problem, the label holds, but once the garment is worn, the fabric dries and the label falls off, or sometimes it falls off in the washing machine.... it's a shame, none of the labels on the different fabrics held...
Fiona
Translated review
Answer from Petit-Fernand
Hello Fiona, Thank you for sharing your opinion and for ordering from C-MonEtiquette. I'm sorry that your labels don't fit, that's not normal, I invite you to write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Yes, because I ordered on March 11, 2020 and here we are on March 31 and nothing has been received despite my reminders. I am very disappointed and if within 24 hours there is still nothing after my message, I will request an immediate refund.
Laetitia Tiffon
Translated review
Answer from Petit-Fernand
Hello Laetitia Thank you for sharing your opinion. We're sorry you didn't receive your order, and that's why we've put it back on the drawing board. Good day, Melina
1
/5
★☆☆☆☆
Labels don't wash off
Edwige Clairet
Translated review
Answer from Petit-Fernand
Hello Edwige, Thank you for sharing your opinion and for ordering from C-MonEtiquette. I'm sorry that your labels don't fit, it's not normal, I invite you to write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I never received the labels I ordered and would like a refund.
Khadija Hajjaji
Translated review
Answer from Petit-Fernand
Hello Khadija, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
2 orders and I still haven't received anything... Frankly, I'm not happy.
Nathalie Senkaya
Translated review
Answer from Petit-Fernand
Hello Nathalie, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I still haven't received my orders
Nathalie Senkaya
Translated review
Answer from Petit-Fernand
Hello Nathalie, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I still haven't received the requested labels I understand the period, but it's been a month So since I haven't received a single notification for me the rating is zero stars
Serena L.
Translated review
Answer from Petit-Fernand
Good morning Serena, thank you for your order and your comment. I am very sorry that there were problems with the delivery, if you did not receive your products please contact me by email at [email protected] so that together we can look for a solution as soon as possible. Cordially, Caterina
1
/5
★☆☆☆☆
Actually, it's not even worth giving a star. I've been waiting ages for my order. I haven't even received a confirmation. I'm really pissed off. I will ask for my money back
Maria H.
Translated review
Answer from Petit-Fernand
Hello, thank you for your order at Esistmeins.de! We regret that there was a problem with your delivery and invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Thank you for your understanding. We wish you a pleasant day! With kind regards, Marylin
1
/5
★☆☆☆☆
I still haven't received anything
Client
Translated review
Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I received the wrong name!
Dawn T.
Answer from Petit-Fernand
Dear Dawn, Thank you for ordering with Petit-Fernand UK! We are sorry that you received the wrong items and invite you to contact our customer service for help by e-mailing to: [email protected] Thank you very much! Kindly, Marylin
1
/5
★☆☆☆☆
I did not receive the order!
Christelle Auremboux
Translated review
Answer from Petit-Fernand
Hello Christelle, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
Didn't receive my item
Lauz
Answer from Petit-Fernand
Hello, Thank you for ordering with Petit-Fernand UK! We are sorry that you did not receive your item yet and invite you to contact our customer service for help per e-mail to: [email protected] Thank you very much ! Kindly, Marylin
1
/5
★☆☆☆☆
I still haven't received my parcel!
Lydie Clerc
Translated review
Answer from Petit-Fernand
Hello Lydie, Thank you for choosing C-MonEtiquette. If you still haven't received your order, please write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I placed my order almost a month ago. My labels were quickly shipped. However, I'm still waiting for them !!!! It's been 3 weeks!
Magalie C
Translated review
Answer from Petit-Fernand
Hello Magalie, First of all thank you for your order at C-MonEtiquette. Your order was put back into production and reshipped today. We hope you will receive it quickly, despite the current situation which is slowing down shipments. Good day, Melina
1
/5
★☆☆☆☆
I have never received my order. I've claimed it, but nothing...
Ana Jiménez
Translated review
Answer from Petit-Fernand
Good morning Ana, I am very sorry that you have not received your order yet, I invite you to contact our customer service at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I have not received my order to date. Ms Poussin Jessica
Mme. Jessica Poussin
Translated review
Answer from Petit-Fernand
Hello Jessica, Thank you for sharing your opinion. I'm sorry you didn't receive your order, please contact us at [email protected] so we can find a solution. See you soon,Melina
1
/5
★☆☆☆☆
The stickers washed off
Katie B.
Answer from Petit-Fernand
Dear Katie, Thank you for buying with Petit-Fernand UK. We are sorry you had a problem with the stickers. This is not normal and we invite you to contact our customer service by e-mailing to: [email protected]. for assistance. Thank you very much. Kindly, Marylin