/10
★★★★★
based on 126787 reviews published
★★★★★
based on 126787 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I haven't received anything yet
Roberto L.
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Answer from Petit-Fernand
Dear Roberto, Thank you for your feedback. In fact, your order should have arrived by now. I have proceeded to contact you by email to try to solve the problem, surely related to a misunderstanding of the postal service. I remain at your disposal for any eventuality. Caterina
1
/5
★☆☆☆☆
Not happy at all. I never received my order that I paid for! And I never got a response to my email asking about my order.
Sally Kamas
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Answer from Petit-Fernand
Hello Sally, We have replied to your email, it is indicated by the Post Office that the parcel was delivered to your letterbox on February 4th. Please contact us at [email protected] if this is not the case. Good day, Melina
1
/5
★☆☆☆☆
The labels don't stick.
Anne Sarpedon
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Answer from Petit-Fernand
Hello Anne, Thank you for sharing your opinion. If your iron-on labels come unstuck, don't hesitate to contact our after-sales service at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Your product does not stick to the clothes and even less on the labels of the latter very disappointed with my purchase
Marc Bastida
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Answer from Petit-Fernand
Hello Marc, First of all, thank you for choosing C-MonEtiquette and for sharing your opinion. If your labels come unstuck, this is not normal. Iron-on labels are usually very resistant, so I invite you to write to our customer service at [email protected] Good day, Melina.
1
/5
★☆☆☆☆
I did not receive what I ordered.
Elena Prieto Ibeas
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Answer from Petit-Fernand
Hello Elena, I am sorry to hear that you are not satisfied with your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
I am very unhappy with the delivery time since it has been more than 20 days since I placed the order and I still have not received anything, I have not even received the shipping confirmation or anything like that.
Noemi Navarro
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Answer from Petit-Fernand
Good afternoon Noemi, I am sorry that you have not received your order yet, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
Very fast shipping but the labels don't hold up disappointed!
Cellia Chetara
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Answer from Petit-Fernand
Hi Cellia, Thank you for sharing your opinion, even though it's very negative! If you have any problems with our labels, please contact our customer service department at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Since I bought my son's bottle, 3 stoppers have broken: the site has kindly replaced the stoppers and I have ordered two extra in anticipation. So I don't recommend this bottle with THIS stopper.
Vivavista
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Answer from Petit-Fernand
Hello Audrey, Thank you for sharing your opinion. Please feel free to write a more positive review if you were satisfied with our customer service, due to the replacement of the plugs. Good day, Melina
1
/5
★☆☆☆☆
Order has yet to arrive.....insane delivery times
Francesca
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Answer from Petit-Fernand
Dear Francesca, Thank you for your feedback. In fact, your order should have arrived by now. I have proceeded to contact you by email to try to solve the problem, surely related to a misunderstanding of the postal service. I remain at your disposal for any eventuality. Caterina
1
/5
★☆☆☆☆
I did not receive my order.
Prescilia Viniegra
Translated review
Answer from Petit-Fernand
Hello Prescilia, As indicated by email, we have put your order back into production to send it back to you. It has been reshipped today. Have a nice day, Melina
1
/5
★☆☆☆☆
They still don't come doall January 23!!! Can anyone tell me where my tags are there!
Marling G.
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Answer from Petit-Fernand
Dear Marling, Thank you for your feedback. We are sorry for the misunderstanding, there was probably a problem related to the postal service. I have sent you an email to find a solution. Catherine
1
/5
★☆☆☆☆
I haven't received anything yet!!! My order 3000722304 has not arrived!!!
Eman A.
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Answer from Petit-Fernand
Good morning Eman, Thank you for your comment. I confirm that your order should have already been delivered, I have written to you privately to resolve the issue. Cordially, Caterina
1
/5
★☆☆☆☆
The labels peel off quickly. I am not satisfied
Monica Cruz
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Answer from Petit-Fernand
Hello Monica, Thank you for choosing C-MonEtiquette and for sharing your opinion! Please don't hesitate to contact our customer service department at [email protected] so that we can find a solution 🙂 Have a nice day, Melina
1
/5
★☆☆☆☆
It's been a month since I placed my order and I still haven't received it.
Alexandra Almansa
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Answer from Petit-Fernand
Dear Alexandra, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
Order never arrived
Maite RodrÃguez Sanchez
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Answer from Petit-Fernand
Dear Maite, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. Therefore, according to your request, we have already refunded your money since 27/01, so do not hesitate to change your note 🙂 Have a nice day, Melina
1
/5
★☆☆☆☆
The labels did not hold up very disappointed with the iron-on product.
Mélanie Martin
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Answer from Petit-Fernand
Hello Melanie, Thank you for sharing your opinion! We're sorry you're not satisfied with the product, please write to us at [email protected] so we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I never received my order
Awa Mbow
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Answer from Petit-Fernand
Hello Awa, We have replied to you by email regarding your request, asking you to which address you would like us to deliver this order that you have not received. We look forward to hearing from you. See you soon, Melina
1
/5
★☆☆☆☆
FOR 1ST ORDER ON 23/01/2020 LABELS STILL NOT RECEIVED TODAY 06/02/2020. BEN ... WE'LL COME BACK TO THIS MORE !!!! Of course you replied that you were sorry and I thank you for that. But I still don't have the labels.... they've been paid for though... don't get angry... I'm disappointed as it was for my mom who has gone into a retirement home. Small local stores are the best. Best regards.
Roselyne Salamone/heraut
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Answer from Petit-Fernand
Hello, We have replied to you regarding this non-received order. Have a nice day, Melina
1
/5
★☆☆☆☆
I passed the order in December and I still haven't received the same answer?
Georgeta Torac
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Answer from Petit-Fernand
Hello Georgeta, Thank you for choosing C-MonEtiquette. We have replied to you by email regarding this delivery issue. Have a nice day, Melina
1
/5
★☆☆☆☆
Incomplete order, the greaseproof paper was missing my contact was very unpleasant she refused the refund but offered a 20% discount knowing that the labels were unusable I ordered on another site delivery within 24 hours much cheaper in case of error on their part immediate refund I will no longer order on this unreliable site. Following your reply, you're really bloated, you didn't offer me an intermediary solution, knowing that I had explained to you that it was no longer of any use as my daughter had meanwhile gone on a skiing trip. For your information, on the other site I paid 12 less than you and with a quality of service beyond reproach compared to your services. You deliver incomplete orders and it's the customer who is penalized. Your answer comforts me in the sense that I would not recommend your site for lack of consideration for the customer and overpriced compared to the competition.
Soumeya Benhaddou
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Answer from Petit-Fernand
Hello Soumeya, thank you for sharing your opinion. Indeed, we have not refunded you for this product, as we do not refund a product that is not damaged, simply because of the missing parchment paper. As we explained, you could have used baking paper. We also offered to send you some protective paper, but this solution didn't suit you. Have a nice day, the C-MonEtiquette team.
1
/5
★☆☆☆☆
A little disappointed because it does not stay in place on clothes, yet this is not the first time I order from you, but on this order the quality is not!
Audrey Pischedda
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Answer from Petit-Fernand
Hello Audrey, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team Please note: garment stickers are to be affixed to garment care or brand labels, not directly to the fabric.
1
/5
★☆☆☆☆
Peels off with first wash
Florine Verhaegen
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Answer from Petit-Fernand
Hello Florine, thank you for sharing your opinion. We are sorry that your labels are coming off, this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
The order has not arrived yet, I placed 2 orders on different dates in the first week of January and I have not received them yet.
Johan Vargas
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Answer from Petit-Fernand
Good morning Johan, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
More than half of the labels are peeling off. I am disappointed
Yaiza León Diaz
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Answer from Petit-Fernand
Hi Yaiza, I am sorry to hear about your labels peeling off, I invite you to contact our customer service at [email protected] to find a solution. Have a nice day, Melina
1
/5
★☆☆☆☆
After almost a month I still haven't received anything
Teresa C.
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Answer from Petit-Fernand
Dear Teresa, in fact your order was lost by the postal services, we have sent everything back to you today. Kind regards. Sophie
1
/5
★☆☆☆☆
I lose one every time I put it in the washing machine or it comes out all crumpled.
Sarah
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Answer from Petit-Fernand
Hello Sarah, thank you for sharing your opinion, I'm sorry your labels are coming off, please write to us at [email protected] so we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
I have not received what I ordered. My daughter's surname either does not appear or is printed twice. I am still waiting for my complaint to be dealt with...
Muriel Pouradier
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Answer from Petit-Fernand
Hello Muriel, Thank you for sharing your opinion. I've e-mailed you to suggest a solution to this problem, so don't hesitate to change your rating later. Good day, Melina
1
/5
★☆☆☆☆
My order never arrived. It is now February and I am still waiting for it.
Patricia
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Answer from Petit-Fernand
Hello Patricia, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I ordered a kit with my first name written in the middle. Already, the stitching is very poorly done, and on top of that I would need a microscope to be able to read my first name. I'm really disappointed with this purchase.
Meryem
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Answer from Petit-Fernand
Hello Meriam, Thank you for sharing your opinion. I'm sorry you're not satisfied with this product, please write to us at [email protected] so we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
What a disappointment... none of the labels, whether self-adhesive or iron-on, would stay on the clothes. They all came off some time after I'd put them on. And yet I know the product well and followed the instructions supplied with it. I don't understand because I had already ordered the Maternelle pack for my eldest daughter and was very, very satisfied with it (some labels are still stuck on almost 5 years later!!!). Perhaps there has been a change in the materials used (the label backing changed between my 2 orders).
Marie Poissonnier
Translated review
Answer from Petit-Fernand
Hello Marie, First of all, thank you for choosing C-MonEtiquette. I'm sorry that your labels are coming unstuck, it's not normal, I invite you to write to us at [email protected] so that we can find a solution. Good day, Melina