/10
★★★★★
based on 125936 reviews published
★★★★★
based on 125936 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order yet...
Fatima Tolosa Morales
Translated review
Answer from Petit-Fernand
Dear Fatima, Thank you for sharing your order. I am sorry that you did not receive your order, I invite you to contact our customer service at [email protected] Have a nice evening, Melina
1
/5
★☆☆☆☆
Product never arrived
Ilaria R.
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Answer from Petit-Fernand
Dear Ilaria, I invite you to contact us by email at [email protected]. The order was shipped on January 10, you should have received it by now. It will be due to the strike in France. See you soon, Sophie
1
/5
★☆☆☆☆
The product never arrived. Customer service still did not resolve the problem.
James Gilpin
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Answer from Petit-Fernand
Dear James, We have already forwarded your order to manufacturing, we are going to send it to you again. Feel free to change your note when you have your order at home. Have a nice afternoon, Melina
1
/5
★☆☆☆☆
After a month I still haven't received my order and no explanation is given
Silvia
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Answer from Petit-Fernand
Dear Silvia, I invite you to contact us by email at [email protected]. Your order was shipped on January 9, you should have received it by now. See you soon, Sophie
1
/5
★☆☆☆☆
I placed an order in September and it didn't arrive, after many emails sent, I was told that the package came back and then that it was shipped again. In the end I didn't even receive a package or a refund.
Lau
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Answer from Petit-Fernand
Dear Laura, Thank you for your message. I see with the tracking number that the package was delivered to you. Would you please confirm it to me by email? See you soon, thank you. Sophie
1
/5
★☆☆☆☆
I'm not happy with my purchase Label removed on two garments after first machine wash
Léna
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Answer from Petit-Fernand
Hello Léna, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team Please note: garment stickers are to be affixed to garment care or brand labels, not directly to the fabric.
1
/5
★☆☆☆☆
I received the labels quickly, but following your advice on how to stick them on, they didn't hold up in the wash.
Vincent Jarque
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Answer from Petit-Fernand
Hello Vincent, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please note: the stickers for clothing are to be stuck on the care or brand labels of the garments and not directly on the fabric. I invite you to write to us at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I've taken several water bottles, and all of them always get their caps cracked...always
Ele
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Answer from Petit-Fernand
Dear Eleonora, Thank you for your message. We are sorry that you are having a bad time with the caps. Please contact us at customer service, we will send you back a cap at our expense. Kind regards, Sophie
1
/5
★☆☆☆☆
Hello I still have not received my labels ordered on your site at the end of December for an amount of 4200Very disappointed.
Béatrice Le Cuff
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Answer from Petit-Fernand
Hello Beatrice, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
The tags don't stick at all. I had to wash the sticky ones out of the washing machine and the iron-on ones just fell off. In response to my complaint, I was told to send photos. The tags are already off, how can you take a photo? Besides, I really have more important things to do than spend hours gluing and ironing and then taking photos. Under no circumstances should you order here!
Anna
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Answer from Petit-Fernand
How do you do? Thank you for your message. We are sorry that you are having problems with the labels. The quality of our products is very important to us and we test all our products and it is not normal for them not to come off. We need photos for our quality department so that we can pass them on and get back to you with an appropriate solution. We invite you again to contact our customer service department so that we can accommodate you and we apologize for the inconvenience. Yours sincerely, Marylin
1
/5
★☆☆☆☆
Thermo-adhesive labels are no luxury ... everything peels off
Maeva Harand
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Answer from Petit-Fernand
Hello Maeva, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
My order never arrived. It has been more than 3 weeks and still my package has not arrived and I am not receiving any information about the delay.
Andrea Vicuña
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Answer from Petit-Fernand
Dear Andrea, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
1st tumble dryer and the labels are gone.
Cedric M
Translated review
Answer from Petit-Fernand
Hello Cédric, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I'm sorry I voted for this company, I still haven't received my order. Never again from this company!!!
Zsuzsanna Hutkai
Translated review
Answer from Petit-Fernand
Hello Madam, Your order has been returned to us by La Poste, so it's not an error on our part, and we've contacted you about it. Please feel free to change your rating to a more positive one once you've received your order, if you're happy with it 🙂 Good day, Melina
1
/5
★☆☆☆☆
I was charged for the order and today 27th of January it has not arrived yet.
Johan Vargas
Translated review
Answer from Petit-Fernand
Dear Johan, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Labels peeled off after first wash very disappointed
Eloise Thomas
Translated review
Answer from Petit-Fernand
Hello Eloise, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The lid is far too difficult to open and after falling on the biden once, which happens with children, it is immediately cracked 🙁
Franziska
Translated review
Answer from Petit-Fernand
Hello Franziska! Thank you for your purchase at Esistmeins.de! We are sorry that you have a problem with the product. The quality of our products is very important to us and we invite you to contact our customer service by e-mail at: [email protected] so that we can help you. Mfg, Marylin
1
/5
★☆☆☆☆
I have received nothing
Sonia Rodrigues
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Answer from Petit-Fernand
Hello Sonia, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very disappointed, I waited 10 days to receive my order. Your competitors cheZ to whom I ordered before were faster. By the way, my next order will be with them, thank you, because your labels were nicer for the children. I contacted customer service via my account, and on January 9 they told me that the order had not yet been printed, so I washed it the next day at home....
Laurie Dup
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Answer from Petit-Fernand
Hello Laurie, Thank you for sharing your opinion. I'm sorry you were disappointed by the delay in delivery, but please feel free to give your opinion on the product itself and not just on the delivery. Have you tested the product? Have a nice day, Melina
1
/5
★☆☆☆☆
Your labels will never arrive. This is the second time that I've ordered from petit Fernand. The first time, the labels never arrived. They sent some more out, which also never arrived, so they gave me a refund. 2 years later, in a blind hope that I was just unlucky, I thought I'd give them another go and.... yep, no labels. From my personal experience, if you order with petit Fernand, you will never receive your order. As a positive, the customer service has been good.
Olivia D.
Answer from Petit-Fernand
Dear Olivia, we're sorry this happened to you. I don't know what happened the first time, but the second time the delivery address you indicated in the order was incomplete, so indeed it wasn't easy to deliver. Having had no return from the postal services, as promised, we just put the order into process again, you should receive it next week. Please let us know as soon as you have it. Best regards, Sophie
1
/5
★☆☆☆☆
Labels gone on 1st wash despite respect for use. Very disappointed
Pascaline Marrocco
Translated review
Answer from Petit-Fernand
Hello Pascaline, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I ordered and paid for a set of labels is a bag. Only the bag with the labels arrived . I contacted customer service but to date nothing has arrived yet
Beatrice B.
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Answer from Petit-Fernand
Dear Beatrice, Thank you for your message. Indeed we are sorry we had forgotten the bag. We sent it and I see with the tracking number that it was delivered to you, and we hope you like it. Kind regards
1
/5
★☆☆☆☆
I still have not received the labels I ordered on December 30. You told me you would send them last week again but I still haven't received anything. Thank you for your attention, I hope to resolve this problem soon.
Mariba
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Answer from Petit-Fernand
Dear Mariba, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
Labels don't fit
Oline Koumba
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Answer from Petit-Fernand
Hello Oline, Thank you for sharing your opinion. Can you tell us more? Send us an email at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Unfortunately, I will be forced to respond with totally negative feedback because almost three weeks later my order never arrived at its destination, with the result that I literally threw away 28 euros.
Pamela M.
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Answer from Petit-Fernand
Dear Pamela, Thank you for your confidence in us. We are glad that the order finally arrived. We are sorry, but there have been major strikes in France since December and some envelopes have arrived late. A cordial greeting! Sophie
1
/5
★☆☆☆☆
After 3 weeks of waiting no order received!
Jennifer Dhalleine
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Answer from Petit-Fernand
Hello Jennifer, In accordance with your request, your order was reimbursed on 20/01. Good day, Melina
1
/5
★☆☆☆☆
Labels received with illegible name. My message to customer service went unanswered. Very disappointed
Elodie Talma
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Answer from Petit-Fernand
Hello Elodie, Thank you for choosing C-MonEtiquette. You can contact our customer service at [email protected], so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
I'd like to be able to side my purchases... if only I had received ?????
Coralyne Janssens
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Answer from Petit-Fernand
Hello Coralyne, Thank you for choosing C-MonEtiquette! If you still haven't received your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
For 15 days still nothing received! What more can I say? Waiting for a return from the site
Matthieu Lescan
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Answer from Petit-Fernand
Hello Matthieu, Your order has been remanufactured and returned. Have a nice day, Melina
1
/5
★☆☆☆☆
Only part of the order was delivered. I ordered a bottle with a lid and an extra lid. The extra lid has not yet been delivered!!!!!
Kim N.
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Answer from Petit-Fernand
Hello Mrs. Natzschka, Thank you for your purchase at Esistmeins.de ! We regret that there were problems with your delivery and invite you to contact our customer service by e-mail at: [email protected] so that we can help. Thank you in advance ! With kind regards, Marylin