9.1/10
★★★★★
based on 137599 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I did not receive my order because it is not the right address my address is 47bis les nouvelles arènes porte 4 13008 Marseille thank you for your understanding

User icon
Lopes
Translated review
Answer from Petit-Fernand
Hello Ana Cristina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

Delay in delivery Mail address to customer service in your return Missing label Bad experience

User icon
Julia Lesage
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your complete order. Please send a complaint to [email protected]. Good day, Melina.
1 /5
★☆☆☆☆

The manufacturing and delivery deadline has passed, since August 20 and they have not arrived in time to mark the school stuff. I had hoped that they would arrive as well as last year's order, but this year it seems to be working worse.... Their distribution system is very poor. They should think of better options.

User icon
Marta Crespo Neira
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Order placed on August 24 and still not received.

User icon
Luigi B.
Translated review
Answer from Petit-Fernand
Dear Luigi, we are sorry! Your order was shipped on August 14, you should have received it already. Please email us at [email protected]. See you soon! Sophie
1 /5
★☆☆☆☆

I still have not received my order. I have left a voicemail at C Monetiquette but have not heard back.

User icon
Séverine De Sailly
Translated review
Answer from Petit-Fernand
Hello Séverine, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

After a week I still have not received my order and there is no way to track it!!!! Sofhie had written to me on September 11 assuring me that it would arrive the following week...today is September 18 and the goods have not yet been delivered....can you check what happened to my order?!!!!!!!!

User icon
Francesca C.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for your message. I looked at where your order was and found that there had been a problem with the bank and payment. I resolved the problem and put the order back into manufacture. You will receive it next week. Kind regards, Sophie
1 /5
★☆☆☆☆

To this day I still haven't received my order. I got an email telling me that it had been shipped on August 26 and still nothing.... very disappointed so I'm still waiting.

User icon
Délia
Translated review
Answer from Petit-Fernand
Hello Delia, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

I placed an order and sent an e-mail immediately afterwards to change the color of the labels. I got no reply, no return to my e-mail and I received the wrong color labels. I didn't have time to insist on calling because I'm working and I don't have all day. So I'm very disappointed...

User icon
Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, I am sorry that you are not satisfied with your order. Please make a complaint to [email protected]. Good day, Melina.
1 /5
★☆☆☆☆

After one wash the stick on label is hanging off.

User icon
Avril D.
Answer from Petit-Fernand
Dear Avril thx for shopping with us. We are sorry to hear that you had a problem with the labels and invite you to contact us to: [email protected] ! Kindly, Marylin
1 /5
★☆☆☆☆

I'm not at all satisfied, I ordered on August 20 and I'm told I'll receive it soon, it's now September 6 and there's still nothing.

User icon
Loubna Chtiargorfti
Translated review
Answer from Petit-Fernand
Hello Loubna, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

I have been waiting 13 days and it has not arrived.

User icon
Wendy Lopez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Have not arrived

User icon
Sarah Wood
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I still haven't received my order !!!!!!

User icon
Christelle Candelot
Translated review
Answer from Petit-Fernand
Hi Christelle, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

I have not been able to test it since it has not arrived and I have not received an answer as to where my order is.

User icon
Ana Delia Ludeña
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Very disappointed I did not receive the labels ordered 11 days ago?

User icon
Flo
Translated review
Answer from Petit-Fernand
Hello Florence, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1 /5
★☆☆☆☆

I am still waiting for my order to arrive.

User icon
Estefania Muñoz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I ordered the iron on labels, followed the instructions very carefully. All labels have come off in the first wash at 40 degrees! Extremely disappointed!

User icon
Camilla R.
Answer from Petit-Fernand
Dear Camilla, thx for shopping with us. Sorry to hear this. This is not normal, we invite you to contact our customer service for assistance by e-mail to: [email protected] ! Kindly, Marylin
1 /5
★☆☆☆☆

I did not receive my order!

User icon
Stephanie
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order. We're in the process of resending it to you. Good day, Melina
1 /5
★☆☆☆☆

I'm writing you this bad note because I've been ordering since the 24th and I still haven't received anything and yet you've debited me. I will never order from you again.

User icon
A M
Translated review
Answer from Petit-Fernand
Hello Assa, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

I can't evaluate the product since I haven't received it and it's impossible to contact someone or get an answer...

User icon
Guest
Translated review
Answer from Petit-Fernand
Hi Axelle, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

Order never received and no tracking number because sent by regular mail. Awaiting refund.

User icon
Guest
Translated review
Answer from Petit-Fernand
Hi Aurélie, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1 /5
★☆☆☆☆

Very slow and fatal delivery service since August 23 that I ordered it I will arrive halfway through the course.....ya do not want them!!!!

User icon
Elvira
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Lousy service, it has been 15 days since the order was placed and it has not been received. After two phone calls the store still does not give a solution.

User icon
Raúl García Antolín
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I have not received my order

User icon
Eva Navarro
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I was debited on August 29, it is now September 5 and I still have not received my order !!!!

User icon
Lucie Girette
Translated review
Answer from Petit-Fernand
Hello Lucie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

Order placed 10 days ago and the labels that are needed x school have not arrived yet!!!

User icon
Fabio A.
Translated review
Answer from Petit-Fernand
Dear Fabio, Thank you for your message. Your order was shipped on 26/08. If you have not already done so, please contact us by email at [email protected] to help you. See you soon! Sophie
1 /5
★☆☆☆☆

I can't judge the quality of the labels, as I still haven't received them...

User icon
Une Possible Ex Nouvelle Cliente
Translated review
Answer from Petit-Fernand
Hi Elodie, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1 /5
★☆☆☆☆

The iron-on labels don't stick at all, although I put them directly on the clothes, but they come off after one wash. Very disappointed with this range, I wanted to order more but I'm going to look elsewhere.

User icon
Fanny Pierron
Translated review
Answer from Petit-Fernand
Hi Fanny, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

I am still waiting for the order.

User icon
Mariarosaria G.
Translated review
Answer from Petit-Fernand
Dear Mariarosa, As seen together, your order had an incorrect address. We have put it back into manufacture at our expense without waiting for the postal return, and it will be sent back today. We hope you will receive it soon! Kind regards, Sophie
1 /5
★☆☆☆☆

Very good and practical but unfortunately on some garments it goes in the washing machine.

User icon
Delphine Dejean
Translated review
Answer from Petit-Fernand
Hi Delphine, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

So far 1 star, my order left on August 20 and today September 5 has not yet arrived!!!! The product is paid, I do not know if it will arrive!

User icon
Adelaida Cano Carrasco
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

Order never collected!

User icon
Ludovic Petiot
Translated review
Answer from Petit-Fernand
Hello Ludovic, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

The labels didn't hold up in the first wash and don't hold up on some materials!!!!

User icon
Lucie Girard
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1 /5
★☆☆☆☆

I haven't received my order yet! We are starting school and I haven't labeled the clothes... I don't think there will be a 3rd time!

User icon
Rocio Sanchez Muñoz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1 /5
★☆☆☆☆

I never received my order and despite 3 after-sales service requests on the Internet and a voice message, no one contacted me.

User icon
Stephanie Malecotte
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

The order did not arrive on time. So the order was useless and will remain in a drawer until next year.

User icon
Christel Besancon
Translated review
Answer from Petit-Fernand
Hi Christel, I'm sorry you've had a delay in receiving your order, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
1 /5
★☆☆☆☆

Ordered for the first time, supposedly fast delivery, on August 23rd I ordered the obligatory water bottles for my children's school, 13 days later I still haven't received anything! As a result, my children have already returned to school and I've had to rush out and buy water bottles and labels to mark their belongings ... it's a bit mean all the same.

User icon
Vannina
Translated review
Answer from Petit-Fernand
Hi Vanina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1 /5
★☆☆☆☆

I never received the labels and no after-sales service

User icon
Coline Zenou
Translated review
Answer from Petit-Fernand
Hello Coline, I'm sorry you haven't received your order. We contacted you by email on 10/09 to let you know that the Post Office had returned it to us due to incorrect addressing. Please contact us again by email. See you soon, Melina
1 /5
★☆☆☆☆

I thought I had ordered multi-purpose labels, but after receiving them I realized that they were just labels for objects. The site is not clear at any time I saw a part that tells me the type of label, the size yes but nothing explains that depending on the size the model is different. So I'll stick with felt in the end.

User icon
Anais Reman
Translated review
Answer from Petit-Fernand
Hello Anais, Thank you for your message. We offer different types of labels, for clothes, for objects, for shoes, and the categories are clearly indicated on the site. You have received what you ordered. See you soon, Melina
1 /5
★☆☆☆☆

Disappointed, the labels peel off even before the first wash. Would not recommend.

User icon
Dina
Translated review
Answer from Petit-Fernand
Hello Mounia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina