/10
★★★★★
based on 125936 reviews published
★★★★★
based on 125936 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I ordered a personalized water bottle 2 weeks ago. Unfortunately for our little girl, the gourd leaks through the lid. It's a shame because it's beautiful and keeps the water fresh.
Noémie Mâlet
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Answer from Petit-Fernand
Hello, We're very sorry to hear about the problem with your plug. Our Customer Service has just contacted you by e-mail to help you as best we can 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Hello, I'm usually very satisfied, I order some every year, but this year they don't hold at all, they come off the pencils and markers. I had to put Scotch tape on each pencil and felt-tip pen to make them stick. Bof bof. I'll try somewhere else next year.
Morgana
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Answer from Petit-Fernand
Hello, We're sorry to read your message. As you have seen in the past, it is not normal for your labels to come off like this. For pens, however, we recommend our mini labels, which are thinner and therefore fit perfectly on pen templates. Our Customer Service has just contacted you to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I was disappointed as half of the labels came off the clothes when they were washed, even though I waited for the required time before washing.
Mrs G.
3
/5
★★★☆☆
I am very disappointed in the quality of the stickers this year. They are ripping very easily when taking them off the sheets and almost separating. I doubt they last like previous years have.
Customer
Answer from Petit-Fernand
Hello Susan, Our customer support has emailed you about this issue, and we have sent you a new batch at our expense to replace the faulty batch you received. We are sorry about the problem with quality, and hope your new batch gets to you very soon. Have a wonderul day!
3
/5
★★★☆☆
I would like to return to sending the products by mail with a minimum purchase, as it was before. Now with a carrier you have a high minimum purchase and for it to be free it has to be at a pickup point.
Cristina Bordonada Zapata
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Answer from Petit-Fernand
Hello, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before 🙂 However, we are not changing our products and we hope you will continue to like them ! Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
The stickers are of good quality and beautiful. However, it is annoying and incomprehensible why the 3 different names, of which I had ordered 60 each, were distributed over 2 "booklets". They were intended as a gift for the first day of school and normal sheets would have been enough for me, but I had to cut out the sheets with the other children's names from both booklets and one child was disappointed not to have a "booklet" at all.
Sen D.
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Answer from Petit-Fernand
Hello, thank you for your feedback. If the customer does not provide exact details, the labels will be sent in the same booklet. In the future, please feel free to let us know that your order is a gift and that you would like separate booklets. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I've been using labels from this brand for nearly 5 years now, and for the first time I'm disappointed. It's extremely difficult to peel them off the backing page, the glossy film ends up tearing, the label wrinkles and becomes unwearable. A real shame
Patricia Ahmiddouch
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Answer from Petit-Fernand
Hello Patricia, Many thanks for your loyalty? We hope that the labels we have sent you are as easy to use as usual. We are sincerely sorry for this cutting incident. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Lots of choice, new products, it's great. However, the labels aren't as easy to remove from their backing as they used to be. As a result, they tear a bit, which is very annoying, and it takes a lot longer to stick them on clothes and other objects.
Nadege
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Answer from Petit-Fernand
Hello Nadège, Thank you for your feedback? We are delighted that you like our products. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The stickers are good. But the shipping takes forever and the customer service is very unfriendly. Therefore 3 stars.
Tiziana H.
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Answer from Petit-Fernand
Hello, thank you for your message. Unfortunately not unfriendly. We have sent you all the information about the status of your order, but we have never received a reply from you. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Disappointed by the engraving, simple stickers!!!!!, too expensive
Nathalie Jacquier
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Answer from Petit-Fernand
Hello Nathalie, Thank you for your feedback. Indeed, our snack and meal boxes are personalized with stickers. The aim is to enable you to change your personalization to suit your children without having to buy the whole product again...? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I've found that labels have fallen off after 1 wash. I had hoped these would last for school year, I have bought other brands in the past and found this to be the case. Disappointed
Lesley W.
3
/5
★★★☆☆
I'm partly satisfied because the labels stick really well. But I'm really disappointed with the decor! We chose the flowers with my daughter, and in the end there is almost nothing on the label. But the trick that will go in the trash, he has the flowers. Disappointed
Léa
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Answer from Petit-Fernand
Hello, thank you for your message. We are delighted that the quality of our labels meets your expectations? Regarding the background chosen, we're sorry about the printing defect. Please contact our customer service department with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The product is great but I ordered a huge amount, enough to get my children through the next few years and they have done nothing but relentlessly spam me with emails ever since. They need to do much better targeting with their marketing as I went from really liking the brand to being quite annoyed by them and unlikely to use them again
L F.
Answer from Petit-Fernand
Hello Lauren, So sorry to hear that you've been getting too many promotional emails. I have asked our marketing department to remove your mail from our newsletter so that you don't get disturbed any longer. Have a wonderful day!
3
/5
★★★☆☆
Nice product, but the design is badly stuck on the boxes and the water bottles with straws leak into the schoolbag.
Coralie Dose
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Answer from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you by email to help you 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I have specially arranged an express order and accordingly paid extra expensive that it comes to me after 1-2 working days it has passed over 5 working days and it is not yet there ... super annoying!
Ivana V.
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Answer from Petit-Fernand
Hello, thank you for your message. For this order 5001358638 you selected standard delivery and not express delivery. This is why the delivery took longer than 1-2 days. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Clothing label much too small disappointed
A Lrx
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Answer from Petit-Fernand
Hello, Thank you for your comment. We specify the dimensions of our products on our website to give you the best possible idea of the final result. We are sorry that our labels are too small for your use. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Exa ta S dlikmkoi
Evelyn Batalha
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Answer from Petit-Fernand
Hello, Our customer service is available by phone and e-mail to help you if you encounter a problem with your order? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The shipment took forever and when it arrived it was incomplete. I filed a claim but they didn't even give me a complimentary gift. That speaks a lot about the after sales service and how they are not interested in customer loyalty. For future purchases I think I will try another company.
Melanie Torres
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Answer from Petit-Fernand
Hello, We are sorry to hear that the delivery time was not respected with the carriers. It is in our interest to keep our customers happy and to provide a solution as soon as possible. If you have not received a compensation, do not hesitate to let us know 🙂 Good day, Petit-Fernand
3
/5
★★★☆☆
The delivery time was long but that's out of cmonetiquette's control. We ordered labels for which we are delighted as well as a tartine box which is a little small. If we had to do it over again, we would have gone for a bigger box, as we can only fit one loaf. As for the isothermal flask, it's difficult for our 2.5 year old son to open. It's a bit hard. Perhaps we should review this. Even we have to force it a little.
Quentin Wasteels
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Answer from Petit-Fernand
Hello, Thank you for your message 🙂 Your feedback is extremely important to us as it allows us to improve. We've just contacted you regarding your cap, which shouldn't be so difficult to use. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I've always been satisfied with my previous orders, but this time the labels aren't cut as well and are harder to peel off without tearing.
Emmanuelle Winandy
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Answer from Petit-Fernand
Hello Emmanuelle, We're very sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The labels were just as I'd chosen, but there was a problem with the "cut" of my label sheets. While the shoe labels peel off easily, the clothing labels are impossible to peel off by hand. I have to use a small screwdriver-type tool to remove the label without damaging it. Quite disappointed.
Alexia Eh
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Answer from Petit-Fernand
Hello Alexia, We're sorry to hear about this problem with the clothing labels on your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
The design of the bottles is very good, but the drinking systems (straw or other stopper) are poorly designed for use by children. They have to hold the bottle vertically, otherwise they can't drink.
Davoine Diane
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Answer from Petit-Fernand
Hello Diane, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
The labels are of good quality, but they're badly precut, so it's a hassle to remove them
Aurélie
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Answer from Petit-Fernand
Hello Aurélie, We're sorry to hear about this problem with your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
2
/5
★★☆☆☆
Sticky garment labels (no ironing) came off after 2 washes.
Marion Pothin
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Answer from Petit-Fernand
Hello Marion, We're sorry for the inconvenience concerning the self-adhesive clothing labels in your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
Unable to judge your products, order placed on August 12 and according to the package tracking, the post office is still waiting to receive it... Today is August 26....
Lindsay Franzen
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Answer from Petit-Fernand
Hello Lindsay, We're sorry to hear that your order was not delivered on time. By contacting customer service, a solution has been found for you. We hope you will receive your labels soon. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
They're too big for some clothes, so the site should offer different sizes. Otherwise easy to use
Besnard
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Answer from Petit-Fernand
Hello Delphine, We're sorry that the size of the labels doesn't suit you. The suggestion to offer smaller labels has been taken up. Good day, C-MonEtiquette customer service.
3
/5
★★★☆☆
Sometimes labels are hard to catch
Mme Antonella Infantino
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Answer from Petit-Fernand
Hello Antonella, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
Fast shipping. Labels ok but some slightly damaged. My order contained too many labels for the strength of the envelope. I would have needed a stronger container for so many labels.
Magali
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Answer from Petit-Fernand
Hello Magali, We're very sorry to hear about this problem with the delivery of your labels. Our customer service has contacted you to find a suitable solution. Good day, C-MonEtiquette Customer Service
2
/5
★★☆☆☆
The items weren't clear enough for me and I made a lot of mistakes!
Jean-pierre Bressoud
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Answer from Petit-Fernand
Hello Jean-Pierre, We're sorry that navigation on the site wasn't clear enough. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
Durable and easy to apply material labels. Unfortunately to get them on time you have to order them several times in advance. The quality is very good.
Nunzia
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Answer from Petit-Fernand
Buongirno Nunzia, We sincerely thank you for your feedback! We are glad to hear that you appreciated the quality of our labels and their ease of application. We apologize for the wait it took to receive your orders and will do our best to improve delivery times in the future. Your satisfaction is important to us and we hope to serve you again soon! Clare, Petit-Fernand