/10
★★★★★
based on 126770 reviews published
★★★★★
based on 126770 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order made on 26/10/2019 to note the business of my son who left on trip 06/11/2019, normally the order is shipped and in your mailbox within 48h never arrived to the day of today is the 14/11 +de15 days late, you can never reach the service on the phone 1st and last time I order on this site. I warned my acquaintances to avoid this site. I'm still waiting for my package !!!!
Elisabeth Latou
Translated review
Answer from Petit-Fernand
Hello Elisabeth, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very long delivery
Sylvie Morier
Translated review
Answer from Petit-Fernand
Hello Sylvie, Thank you for choosing C-MonEtiquette! Our delivery times are 48 hours + 2 to 6 days. Good day, Melina
1
/5
★☆☆☆☆
Very bad ??
Laila K.
Translated review
Answer from Petit-Fernand
Hello, how can we help you? We invite you to contact us by e-mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
Bad, I do not recommend this to anyone, I have ordered it for the second time, because the first time tired of claiming it, they tell me that there was a problem, well I give you another chance a mistake can happen, but now I have conñbrado but the product has not come to me and already goes for 3 weeks and nothing and above, they send me an email to know my opinion, the last straw
Lidia Moya Hurtado
Translated review
Answer from Petit-Fernand
Dear Lidia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
The labels came off after 1 wash
Irini
Translated review
Answer from Petit-Fernand
Dear Irini, Thank you for sharing your opinion. If your labels came off, I suggest you to contact us to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
The ink is all gone on the label with the iron-on, the labels I bought were useless.
Séni Charrios
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry that your labels have disappeared, but this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
My children start kindergarten tomorrow and I can't label the clothes because they haven't arrived on time. I ordered them on October 29th, it is now November 12th and nothing.... I will not order again.
Patricia
Translated review
Answer from Petit-Fernand
Dear Patricia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Hello More than 15 days have passed and I still haven't received my order! Can you tell me where it is? Very disappointed with the service!
Marie Ange Godard
Translated review
Answer from Petit-Fernand
Hello Marie Ange, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
There was a mistake in the address. I couldn't change it in the order but I immediately wrote to customer relations. I didn't get any answer, I didn't receive the delivery. Please refund the amount or send my order to my corrected address.
Ayse Sever
Translated review
Answer from Petit-Fernand
Hello Ayse, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
For the moment order not received made on October 22
Lisouue
Translated review
Answer from Petit-Fernand
Hello Lisa, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received the order, I have sent and email and have not received a reply.
Soraya Gonzalez Martinez
Translated review
Answer from Petit-Fernand
Dear Soraya, Thank you for choosing Petit-Fernand and for sharing your opinion. I am sorry that you did not receive your order, we have replied to your email to find a solution. Have a nice day, Melina
1
/5
★☆☆☆☆
My requested box has not been delivered. I want my money back, this is now the 4th message!!!
Nadine
Translated review
Answer from Petit-Fernand
Good day ! Thank you for your purchase on esistmeins.de ! We regret that you have not received your package and invite you to contact our customer service for assistance by mail at: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
Very disappointed by the quality. The white writing on pale pink is not legible and I would have appreciated if the site had told me this before confirming the order!
Pauline Geismar
Translated review
Answer from Petit-Fernand
Hello Pauline, Thank you for sharing your opinion. The colors are freely chosen by our customers on our website, and the online visualization gives you an idea of the final result. Good day, Melina
1
/5
★☆☆☆☆
I have not received my order. I am writing to let you know and ask you to investigate what happened and send me an inquiry to see my satisfaction ....
Zulema Sanz
Translated review
Answer from Petit-Fernand
Dear Zulema, Thank you for choosing Petit-Fernand! Sorry you did not receive your order, we have replied to your email. Have a nice day, Melina
1
/5
★☆☆☆☆
I still haven't received my parcel since October.
Cindy Vandevoorde
Translated review
Answer from Petit-Fernand
Hello Cindy, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please send a complaint to [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
After weeks of waiting for the order, it still hasn't arrived.
Vero
Translated review
Answer from Petit-Fernand
Dear Veronica, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed an order two months ago and still have not received it.
Gema Sanchez
Translated review
Answer from Petit-Fernand
Hello Gema, Thank you for sharing your feedback. We have replied to your email to find a solution. Have a nice day, Melina
1
/5
★☆☆☆☆
The product has not arrived
Alessandra L.
Translated review
Answer from Petit-Fernand
Dear Alessandra, Thank you for your message. There seems to be a problem with the shipping address you entered. Please write to us at [email protected]. See you soon, Sophie
1
/5
★☆☆☆☆
I've been waiting 3 weeks for my order.
Kim Courtial
Translated review
Answer from Petit-Fernand
Hello Kim, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, we're reworking it and shipping it back to you. Have a nice day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I NEVER RECEIVED MY ORDER!!!! Order placed on 21/10/2019, we are on November 8 and still nothing!!!! I contacted customer service and they just directed me to my post office and the post office directed me to c-monetiquette. Everyone is passing the buck but no one to find me a solution! EDIT 19/11/19: NO SOLUTION HAS BEEN FOUND, no reshipment, no refund nothing. Thank you for my son!
Blandine Kalombo Kalanga
Translated review
Answer from Petit-Fernand
Hello Blandine, Thank you for sharing your opinion, we have responded to your email regarding your order not received. We will find a solution and send you back the order. Good day, Melina
1
/5
★☆☆☆☆
The goods are not delivered and the company will not help you or send the goods back. Do not buy from them, you will lose money.
Laura M.
Translated review
Answer from Petit-Fernand
Gentle Laura, thank you for the feedback. As stated in the email we sent you, we are still on schedule for delivery.... If you have not received the goods by the date stated in our email, please contact us again as expected. See you soon then because I understood that you had not received your order 😉 .Kind regards, Sophie
1
/5
★☆☆☆☆
Ordered and paid for on Oct. 17, not yet received...
Lisa M.
Translated review
Answer from Petit-Fernand
Dear Lisa, Thank you for your message and your confidence in us. We confirm that your order was manufactured and entrusted to the postal service. We are sorry for the inconvenience, which is independent of our service. As of today, you should have already received your order. We kindly ask you to contact us at [email protected]. We look forward to your kind reply. Kind regards, Sophie Customer Service Petit-Fernand Tel: +33 972 59 11 49
1
/5
★☆☆☆☆
Just in this order, I have not received what I ordered. I have received someone else's order because neither the name nor the personalization has anything to do with what I ordered. I have contacted petit fernand through the contact form and have not yet received a response. Best regards
Laura
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you very much for your message. We are sorry to hear that your order has been exchanged. We will proceed to manufacture the missing labels of your order which will be printed and shipped in the next 48 working hours and then we will send them to the postal service as a priority mailing. I remain at your disposal for any further information. Sincerely, Melina
1
/5
★☆☆☆☆
I have not received my order.
Isabela Fontes
Translated review
Answer from Petit-Fernand
Dear Isabela, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
The order I placed 3 weeks ago and it still hasn't arrived.
Diana Sánchez De Pedro
Translated review
Answer from Petit-Fernand
Dear Diana, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I have been waiting for my labels since 22.10.19! My request has not yet been answered! Never again...
Leca
Translated review
Answer from Petit-Fernand
Hello, thank you for your purchase at esistmeins.de ! We regret that you have not yet received your goods and invite you to contact us by email at: [email protected] so that we can check and help you. Mfg, Marylin
1
/5
★☆☆☆☆
It has been 24 days since I placed my order and I have not received it. I have complained up to 5 times at the address they put for that purpose, they send me an automatic email telling me to verify the shipping address and I do it and they keep sending me the same message over and over again. Of course they send several mails Melina, because in 15 days you have not responded. What option is left to us as consumers besides asking? Don't make excuses in the mails and answer more quickly so that the customers will be satisfied and we will not value you negatively. I am still waiting for my order...
Belén
Translated review
Answer from Petit-Fernand
Dear Belen, Thank you for your message, if you send different emails, it is normal to receive the same answer several times, we only ask if the address is correct so we can send the order again. Have a nice day, Melina
1
/5
★☆☆☆☆
Hi, where are my stickers? I don't have them yet
Mariia
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Error of no and images. Promise of commercial gesture still pending after 15 days.
Stef
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I can confirm that Ambre's gourd has been returned to you. Please do not hesitate to contact us again.
1
/5
★☆☆☆☆
I haven't even received the labels
Invité
Translated review
Answer from Petit-Fernand
Hello Amel, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina