/10
★★★★★
based on 125936 reviews published
★★★★★
based on 125936 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very very slow shipping
Caroline Delhove
Translated review
Answer from Petit-Fernand
Hello Caroline, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I never received my order... it's the first time this has happened to me, until now I've always been very satisfied with your site.
Marie Yvonne Barbarin
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Answer from Petit-Fernand
Hello Marie Yvonne, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Aub has not arrived
Marta Molina Escudero
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Answer from Petit-Fernand
Dear Marta, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
No order confirmation, then the labels took ages to come. When they arrived they looked really good quality and great little designs however they peeled off most items of clothing after just one wash despite following the instructions so a complete waste of time and money
Rachel
Answer from Petit-Fernand
Dear Rachel, we're really sorry to read your comment. If you didn't get the confirmation email it means that the email provided wasn't correctly typed, but we can send it to you again if you wish. As for the quality, please contact us as soon as possible at [email protected] so we can figure out what happened and provide you with new labels free of charge if the batch was faulty. Talk to you soon I hope. Sophie 🙂
1
/5
★☆☆☆☆
Disappointed Excessive shipping costs
Céline Baechler
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Answer from Petit-Fernand
Hello Céline, Thank you for sharing your opinion. I'm sorry you were disappointed with our products, please let us know more at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I bought the cantemplora for my son and the bottom is scratched and splitting. Very bad
Nermein Wiley
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Answer from Petit-Fernand
Dear Nermein, Thank you for your message. I am sorry that you have received a defective canteen, I invite you to contact our customer service at [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
I ordered and haven't received anything yet. I actually want my money back. 12 is 12...never again
Manja R.
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Answer from Petit-Fernand
Hello, thank you for your purchase at esistmeins.de ! We regret that you have not yet received your goods and have replied to you by e-mail to help you. Mfg, Marylin
1
/5
★☆☆☆☆
The labels have not yet arrived
Ilenia C.
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Answer from Petit-Fernand
Dear Ilenia, we are sorry but I see that you forgot to enter the house number for the shipment, and 'so it is obviously for this reason that the delivery was not made normally. Should the post office encounter problems with the delivery, the procedure is to wait for the return to the sender, before sending the order back to the correct address. The procedure takes up to 1 month. The second shipment takes place at our expense. Once we receive your order, we will contact you again to notify you. Should you not receive your order or hear from us by 22/11, please do not hesitate to contact us and we will quickly find a solution.We wish you a good day. Kind regards, Sophie
1
/5
★☆☆☆☆
You asked for a review but I still haven't received anything ... I've been waiting for a month . Michela
Michela P.
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Answer from Petit-Fernand
Dear Michela, we have replied to you by email. See you soon! Sophie
1
/5
★☆☆☆☆
It has been more than a week since I placed the order and I still have no sign of it.
Guest
Translated review
Answer from Petit-Fernand
Dear Amparo, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Almost a month ago I placed the order that was supposed to arrive in 10 days and until today nothing and the truth is I am not happy and it is not the first time I ordered I am a regular customer but I think this is the last time I do it.
Juana Meza
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Answer from Petit-Fernand
Dear Jeanne, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
The self-adhesive labels came off in the wash for my last order. wash at 30 degrees....
Quiterie Leonelli
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Answer from Petit-Fernand
Hello Quiterie, I'm sorry your labels have come unstuck, please write to us at [email protected] so we can find a solution 🙂 Good day, Melina
1
/5
★☆☆☆☆
Hello, I could have said excellent since I received my second order. But I can't be satisfied since I'm still waiting for my first order for July 2019. This one has already been paid for....
Linda Bourgeais
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Answer from Petit-Fernand
Hello Linda, Thank you for sharing your opinion (although very negative about our products). Please contact our customer service department directly at [email protected] so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
I have not received îmy order,although in the past I have been fine with you want,with this order however not,I am very disappointed!
Gina
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Answer from Petit-Fernand
Dear Gina, we are sorry but I see that you forgot to enter the house number for the shipment, and 'so it is obviously for this reason that the delivery was not made normally. Should the post office encounter problems with the delivery, the procedure is to wait for the return to the sender, before sending the order back to the correct address. The procedure takes up to 1 month. The second shipment takes place at our expense. Once we receive your order, we will contact you again to notify you. Should you not receive your order or hear from us by 17/11, please do not hesitate to contact us and we will quickly find a solution.We wish you a good day. Kind regards, Sophie
1
/5
★☆☆☆☆
Does not hold after a few washes. To be avoided.
Jacqueline Cozette
Translated review
Answer from Petit-Fernand
Hello Jacqueline, Thank you for sharing your opinion. The self-adhesive labels for garments are to be stuck on the care or brand labels of the garments and not directly on the fabric, otherwise they do come off. Don't hesitate to contact us at [email protected] if you need any further assistance. Good day, Melina
1
/5
★☆☆☆☆
I made the purchase on October 17 and I still have not received my order¿?
Laura Sinde Vila
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Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not yet received the order placed 15 days ago
Daniela
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Answer from Petit-Fernand
Dear Daniela, your order was manufactured and shipped on 18/10, it is not normal that you are still waiting! Please contact us at [email protected] to have it shipped back to you. Kind regards, Sophie
1
/5
★☆☆☆☆
Hello the water bottle is wonderful I am only sorry that the cap already broke and does not close anymore .... obviously being dedicated to children should be much but much more resistant .... I hope you can help me to give 5 stars to my review Looking forward Regards
Cosimina
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Answer from Petit-Fernand
Dear Cosimina, sure! Send us an email with photos to customer service [email protected]. See you soon! Sophie
1
/5
★☆☆☆☆
The order never arrived I tried to report but was not considered at all.
Guest
Translated review
Answer from Petit-Fernand
Dear Alessandra, we are not aware of having received an email from you. In fact, your order was manufactured and shipped on 17/09, it is not normal that you are still waiting! Please contact us at [email protected] to have it shipped back to you. Kind regards, Sophie
1
/5
★☆☆☆☆
I have not received my order .
Sharafgalieva I.
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Answer from Petit-Fernand
Dear Irina, Thank you for your message and your confidence in us. I confirm that your order has been manufactured and shipped. It is shipped by priority mail and the envelope is delivered by mail. For delivery we need to consider an additional 2 to 3 working days, unless there are delays due to the postal service (vacations, strikes, etc.), up to 10 working days. We are still on schedule for delivery, so your order should be delivered in the next few days. Please be patient and if you do not receive your order by the weekend, please do not hesitate to contact us. Best regards Sophie
1
/5
★☆☆☆☆
I am waiting after 10 days for the labels... bad I will never buy anything again!
Federica M.
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Answer from Petit-Fernand
Dear Federica, Thank you for the feedback. I went to your account and saw that there was a problem with your credit card.... I have fixed the system and your order should then be manufactured and shipped within 48 hours. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
I STILL haven't received my order! It's been two and a half weeks so far, for some labels! And no contact except 2 emails requesting a review of a product I don't have.
Kaylea M.
Answer from Petit-Fernand
Dear Kaylea, as discussed by email you order might have been lost by the postal services. It has now been dispatched again. Hope you'll receive it soon! Thank you for your trust. Take care, Sophie
1
/5
★☆☆☆☆
Poor customer service, they answered me a different question than the one sent.
Ilaria G.
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Answer from Petit-Fernand
Dear Ilaria, we are sorry but you are right, the customer service person misunderstood, it seems she didn't read correctly. I will reply to you immediately with the requested information. Kind regards, Sophie
1
/5
★☆☆☆☆
Too much time for delivery
Sarah G.
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Answer from Petit-Fernand
Dear Sarah, in fact sometimes in Italy the post office is a bit slow to deliver.... Hopefully you received the order? Sophie
1
/5
★☆☆☆☆
I didn't receive my order
Joke O.
Answer from Petit-Fernand
Dear Joke, as discussed by email you parcel came back because the street number was missing. It has now been dispatched again. Hope you'll receive it soon! Thank you for your trust. Take care, Sophie
1
/5
★☆☆☆☆
Hello, just after validating my payment I realized that I had forgotten to validate my discount code AUTONME and you never replied ... Yet I placed an order to take advantage of it, it's a shame!
Melle Alexandra Marinkovic
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Answer from Petit-Fernand
Hello Alexandra, Thank you for sharing your opinion. If we haven't replied to your email, it's probably because we didn't receive it, as we reply to all our emails. Please don't hesitate to contact us directly at [email protected]. I also invite you to re-evaluate your (very negative!) opinion, as you don't seem to have had any problems with the product? Good day, Melina
1
/5
★☆☆☆☆
Still waiting for the ordered labels!
Michela P.
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Answer from Petit-Fernand
Dear Michela, We are sorry, your order was shipped on 22/10, but it seems that the house number is missing in the shipping address you provided. Please contact us by email and we will make the necessary arrangements. See you soon! Sophie
1
/5
★☆☆☆☆
I have been waiting for more than 15 days for my order and nobody is responsible for it.
Cm
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Answer from Petit-Fernand
Dear Miquel, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order the first time, we have forwarded it to manufacturing and sent it again. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not received my order since October 18, 2019.
Krystel P.
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Answer from Petit-Fernand
Hello Krystel, We'll have the order sent back to you as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
It has been 20 days since I placed my order and I still have not received it. I have made 2 claims and they give automatic response but do not solve it. They have not refunded my money or sent me my labels, I have lost my money. I needed them for coats, Hallowing costumes and so on and I had to buy them elsewhere. A DISASTER.
Belén
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Answer from Petit-Fernand
Dear Belen, Thank you for sharing your feedback. We have forwarded this order to manufacturing and it has been shipped on 05/11 again. Have a nice day, Melina