Reviews Petit-Fernand

I'm sorry, contrary to what other customers indicated, I must say that I did not have a good experience. My order was for thermoadhesive labels to put on my little one's clothes for kindergarten. I had chosen the ones with the hot air balloon..... putrously they never arrived...it's not so much about the money but I really cared so much about those labels chosen with so much love. Every day I look at the mailbox hoping they will arrive but nothing. I even reported to Petit Fernand that my order never arrived and they reply with pre-packaged emails where they ask me if my entered address is correct. Of course it is correct, I have responded more than once but to date, against an order placed and shipped on June 19, I still have not received anything.

Bonjour je nai pas reçut les étiquettes c'est pas normal jai l'habitude de commander chez vous et jai les reçoivent et là rien

Customer service not great ...

Since July 24 I ordered them still waiting, they told me on the 12th that they would make them again because it was not normal that they had not arrived... I still have not received any and not even a mail that they have left as the first time... the course begins and I still do not have them.... it seems to me that if you see that they have not arrived to me you should send the second ones by express mail to make sure that they arrive to me in the shortest period possible... it is not my problem, since I have paid for them.

Well, they sent it to me without the drawing I chose, it only came with the letters.

The package is not traceable twice I did not receive the package and lost my money

In other situations I am very happy with this site and the result! But I still haven't received my order.... What should I do?

I had a hard time ordering: it didn't work on my pc and my i-phone. It took me a long time to choose all the products, write down all the first names, select the decorative backgrounds and the little logo... when everything was finally in the basket, it was impossible to stop. I was in a hurry and losing patience. So I asked for help and customer service told me to try another device. Not everyone is equipped with a 3rd device... in short, of no use... last order, it annoyed me. I'll order on s-etiquette next time as there's no problem ordering.

Lies about delivery times... Still nothing happened... On the other hand, the money has been withdrawn. When I write to the customer service, they tell me to wait another 15 days!

I bought stickers at the first of July and they still haven't arrived. They said that maybe the package was lost at the post office and that they would send it to me again but I am still waiting for it.

I never received my first order...so I asked for it to be sent back to me, and I'm still waiting for it to arrive...at customer service they told me "you know, madam, our labels are sent by ordinary mail, so it's possible that the post office lost it...that's the problem, maybe it would be wiser to set up a tracking system, like your competitors do, at the same rates as you, from whom I'll place an order if the one I placed with you still doesn't arrive!

The name on the labels looked tiny. I wrote to customer service to see if it was possible to increase the size and they offered me no solution. They sent me unusable labels. I will not order from them again.

I bought labels to stick on pens, felt-tips and coloured pencils but they are much too large and yet it says object with a pencil drawing but it doesn't fit! Very disappointed.

My order arrived incomplete and i've been waiting over 35 days for the rest. so i'm desperate to receive my order in full!

I still don't receive my order after 15 days

The order has not arrived after three weeks. I am still waiting for a solution.

As a mom in a hurry, I was seduced by the self-adhesive clothing labels. No ironing! The best! Obviously, perhaps in too much of a hurry, I hadn't read the terms and conditions of these self-adhesive labels, which are to be stuck over the brand or care labels which, for my daughter, are systematically cut off because she can't stand them in contact with her skin. Already in possession of my order (I had ordered the maximum quantity for my three children), I proceeded as I shouldn't have done....C i.e. stick them directly onto the fabric. Inevitably, everything came off in the wash. Nothing but a waste of time, having tried to save time. I'm very disappointed. You should put more emphasis on your website about the strict importance of not sticking these labels directly onto clothes. And not just in the post-order instructions.

Order not delivered

I have no complaints. It arrived well, fast and what I bought?

I placed an order on July 5th and to this day I still have not received it after claiming it several times. You have discounted my money instantly, you have replied to my mails, you told me that you would make it again and I have not received it either. The experience is bad.

I'm not at all satisfied after sticking the labels as indicated. Everything came off in the colony wash.

Hello When I placed my order I changed my address, but it was supposed to be for billing purposes only I sent an email just after I placed my order and then another the next day to inform me of the change in the place of dispatch To date I still haven't received my order Communication is very difficult

I still have not received the labels...that I ordered in July...on the 18th...if I do not receive them this week I will cancel the order..and I will open an incidence so that they return me the amount...first and last time that I trust you...never with other pages, companies had happened to me this....0 From 0

I ordered labels with flower background without drawing and they leave me the space where the drawing is supposed to go in white..... perfect!

I'm not unhappy with the labels but with the customer service I sent a message to add the name because it was not taken into account I never got an answer.... So these labels won't be of any use to me....

My order has still not arrived after 3 weeks

Nothing to say. Great job. Thank you very much.

Good morning I'm sorry this evaluation but I still have not received the package despite the fact that I received the shipment email on July 24.

Always wonderful

Not received order yet

I have not received the product I ordered, but I have not been charged for it yet 🙁

Order never arrived

Order not received D+8 after dispatch and no tracking number given

I am still waiting for my order...after 11days...I am very disappointed!

I give you one star, because I sent several emails saying that I had not received my order and to date I still have not received it so I spent between 18 and 20 euros with you for nothing!

I have not yet received my order

It has been more than 2 weeks and I still have not received my order.

My order arrived far too late

Despite ironing for 15 seconds or more, the iron-on textile labels peel off... very disappointed with my purchase, I wouldn't buy again!

I have not received it yet. I called and in principle in a few days I will receive the new order sent again by the customer service girl.