/10
★★★★★
based on 125942 reviews published
★★★★★
based on 125942 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very bad customer service, one month since I made my measurement and I still haven't received it and they don't even answer my messages!!!!.
Desiree Gutiérrez Domínguez
Translated review
Answer from Petit-Fernand
Dear Desiree, Thank you for your feedback. We have replied to your email. Have a nice day, Melina
1
/5
★☆☆☆☆
I never received the order
Laura Merino
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not yet received the order n°2000696776, so today I classify the service as very bad. I hope you will send it to me by registered mail, which is the most viable method. Regards,
Guest
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Answer from Petit-Fernand
Dear Gisela, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
To this day I still have not received my order.
Marlyne Malacquis
Translated review
Answer from Petit-Fernand
Hello Marlyne, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I have received half of my order and every time I call the customer service line it cuts off or communicates I am outraged.
Laura Nuñez Ortiz
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for sharing your feedback. I am sorry that you received an incomplete order, we have sent you the labels again. Have a nice day, Melina
1
/5
★☆☆☆☆
I've still not received my order!
Becky
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Answer from Petit-Fernand
Dear Becky, Thank you for shopping with us. Can you send us an email at [email protected] please? Have a nice day, Melina
1
/5
★☆☆☆☆
I have been waiting for the order for twenty days and it still hasn't arrived, I have sent them an email asking for information and they haven't replied either.
Alejandra Fernández Rodríguez
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Answer from Petit-Fernand
Dear Alejandra, Thank you for your feedback. We have replied to you by email. Have a nice day, Melina
1
/5
★☆☆☆☆
I still haven't received anything
Nkama Mboussa
Translated review
Answer from Petit-Fernand
Hello Nkama, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Fatal! I placed an order for stickers, bottle and lunch box. It arrived much later than indicated, but it's been 15 days and they still haven't arrived.
Guest
Translated review
Answer from Petit-Fernand
Dear Maria Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Great idea. The children were delighted to have a gourd with their name on it and with designs they particularly liked. However, the gourd was not very practical, especially when it came to opening it, and the lid had already cracked after only two weeks of use.
Reine Ouenabala Bangala
Translated review
Answer from Petit-Fernand
Hello Reine, Thank you for choosing C-MonEtiquette! I'm sorry about the cork in your gourd, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I ordered 2 water bottles for my 2 daughters under order number 1000920022 17 days ago but I still haven't received them (bad experience for me).
Kim Phung Vincent
Translated review
Answer from Petit-Fernand
Hello Vincent, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Hello, I could have given you 5 stars if I had received my order. But unfortunately I still haven't received it. It's been almost 1 month since I ordered and paid and still no order. When I ask what, I'm told it's been sent. Now I want my money back and not in 1 month. Thank you very much. Sandrine
Sandrine Montagne
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Answer from Petit-Fernand
Hello Sandrine, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Put on Thursday, wore a shirt today Sunday 5minutes later.... It was already detached....
Francesca T.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for your message. We are very sorry that the products do not conform to your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
1
/5
★☆☆☆☆
The labels arrived with the first and last name of another child and only after a month .
Enrica S.
Translated review
Answer from Petit-Fernand
Dear Enrica, Thank you for choosing Petit-Fernand! I am really sorry that you received the wrong order, I invite you to email [email protected]. Good day, Elena
1
/5
★☆☆☆☆
My order as advertised on the website would arrive in 2-3 days, I've been waiting for it for three weeks and it still hasn't arrived.
Leticia Fernandez Pavon
Translated review
Answer from Petit-Fernand
Dear Leticia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I received nothing!!! I paid to receive nothing, very bad.
Francesca D.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I still haven't received my order after several reminders to customer service.
Madame Magali Rolin
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I did not receive the order and the money from the Credit Card was withdrawn .
Maria A.
Translated review
Answer from Petit-Fernand
Dear Marie Antoinette, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
The comende came late and also the labels for the clothes come off easily.so I'm not happy.not at all!
Kalliopi Bagiou
Translated review
Answer from Petit-Fernand
Hello Kalliopi, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
The labels came off in the first wash. I followed the instructions to stick them on.
Halima
Translated review
Answer from Petit-Fernand
Hello Halima, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Received label objects instead of clothing?
Audrey
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Answer from Petit-Fernand
Hello Audrey, Thank you for choosing C-MonEtiquette! I'm sorry for the inconvenience and invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I placed an order on September 8, and as of September 30, it still hasn't arrived....
María Victoria Espinosa Gil
Translated review
Answer from Petit-Fernand
Dear Maria Victoria Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Ce mea no mea llegado el pedido??????
Mihaela Valea
Translated review
Answer from Petit-Fernand
Dear Mihaela, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Great product but poor customer service. Contacted them a few times to say that I have not received my whole order but only half of it. The problem has not been resolved.
Monika W.
Answer from Petit-Fernand
Hello, we are sorry to hear this. All messages are treated, but in high season it can take a bit longer sometimse. We apologize for this and hope you recevied your support by now. If not, we invite you to contact us again. Kindly, Marylin
1
/5
★☆☆☆☆
After 10 days I still haven't received anything
Ilaria P.
Translated review
Answer from Petit-Fernand
Dear Ilaria, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Order placed 16 days ago. Nothing has arrived yet. Nor have you responded to my email.
Anna S.
Translated review
Answer from Petit-Fernand
Dear Anna, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
The stickers are nice but the shipping and production time is not the 24h they say. Basically you have to wait a week.
Michele G.
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Answer from Petit-Fernand
Dear Michele, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
They came right off-they didn't even go through the first wash. The thermoadhesive labels are really bad.
Dc
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message. We are very sorry that the products do not meet your expectations. Please do not hesitate to contact us at [email protected], attaching, along with the order number, photos of the nonconforming products. Kind regards, Elena
1
/5
★☆☆☆☆
I have not received my order, it is a scam.
Patricia Sanchez Lopez
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Answer from Petit-Fernand
Dear Patricia, Thank you for choosing Petit Fernand ! We are very sorry that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I am very dissatisfied with the quality of the product, most of the clothing labels have not withstood even the first wash, they have peeled off, and I followed the instructions step by step. As for the labels for the objects, the paint has been peeling off since the first use, a disappointment. I will not repeat the purchase.
Lorena Sánchez Melgarejo
Translated review
Answer from Petit-Fernand
Dear Lorena, We are sorry to hear that your labels are peeling off. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Melina