/10
★★★★★
based on 126726 reviews published
★★★★★
based on 126726 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Lovely packaging and practical labels for back-to-school! Totally delighted
Marine
Translated review
Answer from Petit-Fernand
Hello Marine, Thank you for your kind recommendation. Have a nice day, Melina
2
/5
★★☆☆☆
Very fast shipping, very nice presentation. However, after just one wash, some iron-on labels are already coming off. But I did everything right, as indicated in the instructions... So I'm not really satisfied with the quality.
Anastasia Azahraï
Translated review
Answer from Petit-Fernand
Hello Anastasia, Thank you for sharing your opinion, I'm sorry your labels are coming off, please write to us at [email protected] Good day, Melina
2
/5
★★☆☆☆
I've been ordering for years with no problems, the result is perfect but for my last order the little drawing was missing. I warned, I wait for an answer
Elodie
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Answer from Petit-Fernand
Hello Élodie, Thank you for your message. We're sorry that the labels weren't printed correctly. We'll send them back to you with the correct illustration. Good day, Melina
3
/5
★★★☆☆
My daughter's labels were missing the design we said we'd chosen ("unicorme").
Silvia López Alvarez
Translated review
Answer from Petit-Fernand
Hello Silvia, I'm sorry your daughter's tags are missing the unicorns, we'll reprint them and send them back to you. Good day, Melina
3
/5
★★★☆☆
Compared to last year when it was very good, I'm disappointed this year because the stickers are badly precut and so they're very difficult to cut out and I tear them a bit. I'll give it a pass, though, because the stickers are nice and not too expensive.
Nathalie P
Translated review
Answer from Petit-Fernand
Hello Nathalie, Thank you for sharing your opinion. I'm sorry your labels aren't die-cut properly and I invite you to write to us at [email protected] so that we can send them back to you. See you soon, Melina
3
/5
★★★☆☆
Fast delivery, nice presentation, just need to try it on the fabric to see how it looks.
Rocio Ortego Cardenal
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Answer from Petit-Fernand
Dear Rocio, Thank you for your message and for choosing Petit-Fernand! If you have any questions about the placement of the labels, we invite you to contact us! Best regards, Maria.
2
/5
★★☆☆☆
Self-adhesive object labels received without the unicorn drawing ordered. Mail sent to customer service to warn but no return... Otherwise perfect!
Alexandre Pichon
Translated review
Answer from Petit-Fernand
Hello Alexandre, Thank you for sharing your opinion! I'm sorry you received the labels without the unicorns, we'll send them back to you. See you soon,Melina
2
/5
★★☆☆☆
When I placed my second order in August, I did not receive it.
Gwen
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Answer from Petit-Fernand
Hello Gwen, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, please contact us at [email protected] and we'll get back to you. See you soon, Melina
3
/5
★★★☆☆
Good products, to be seen in the long term, I've already got labels going off....
Coralie Dehainault
Translated review
Answer from Petit-Fernand
Hello Coralie, Thank you for choosing C-MonEtiquette! I'm sorry that some of your labels are coming unstuck. Please write to us at [email protected] so that we can find a solution for you. See you soon, Melina
2
/5
★★☆☆☆
Very good for the items ordered. However, review the postage paid package August 23 delivered on August 31 delay well beyond the 48 hours indicated when ordering.
Brigitte Bethoule
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Answer from Petit-Fernand
Hello Brigitte, Thank you for sharing your opinion. We do indeed have a 48-hour manufacturing time and a 2 to 6-day delivery time, so I'm sorry if you didn't receive your order on time. Good day, Melina
3
/5
★★★☆☆
2 water bottles bought for my 2 little ones in kindergarten - the water stays fresh but you have to air it out well every evening, as a smell quickly emerges from the stoppers. What's more, the bottles fell out of their little hands several times, and the 2 stoppers broke at the joint! I had to buy 2 new caps! Moderately satisfied.
Gabrielle
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Answer from Petit-Fernand
Hi Gabrielle, Thank you for sharing your opinion! I'm sorry the caps broke when they fell off. As far as the smell is concerned, we recommend washing the bottles and caps with water and baking soda, which helps prevent odors. Good day, Melina
2
/5
★★☆☆☆
Very disappointed with the delivery times which. The are not mentioned at the time of ordering. Ordered on 22/08 to have the labels at the beginning of the school year. To date still not delivered. I sent 2 emails with no response. I ended up calling yesterday and my customer service representative was rushed and unpleasant! Having ordered from a competitor, I know how it works. Unfortunately I will no longer order from you even if some prices on certain products remain interesting. I prefer to pay a little more and have a more professional customer experience. Sincerely
Youssra Chahdi
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Answer from Petit-Fernand
Hello Youssra, Thank you for sharing your opinion. I'm sorry you had a bad experience with us, indeed we have 48h manufacturing then 2 to 6 business days for delivery. Regarding the customer experience on the phone, we strive to respond to every request as courteously and efficiently as possible. If this has not been the case, I'm sorry and invite you to write to us at [email protected] if you still haven't received your order to date. Good day, Melina
3
/5
★★★☆☆
I did not receive my order on time because the post office did not deliver my mail to the right address.
Amélie Moncet
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Answer from Petit-Fernand
Hello Amélie, Thank you for sharing your opinion! I'm sorry you haven't received your order yet, this is not normal. I invite you to write to us at [email protected] so that we can find a solution for you. See you soon, Melina
2
/5
★★☆☆☆
The self-adhesive labels for clothes are difficult to remove from their backing and get damaged. This was not the case with my previous order.
Joëlle Chaussée
Translated review
Answer from Petit-Fernand
Hi Joelle, Thank you for sharing your opinion! I'm sorry that the labels don't peel off properly, this is not normal indeed. I invite you to write to us at [email protected] so that we can provide you with a solution. See you soon, Melina
2
/5
★★☆☆☆
I'm really disappointed by these labels, even though they're very pretty and easy to put on, but they just don't hold. I spend a lot of time putting them back on... I was thinking of ordering some for my son, but I think I'll pass. I thought I'd pay a bit more for them, so I'd have quality, but it's exactly the same if I'd bought them at a higher price. I don't like to give bad reviews but I have no choice because the aim is to make them last and avoid having to put them back on all the time.
Md
Translated review
Answer from Petit-Fernand
Hello Marielle, Thank you for sharing your opinion! I'm sorry that the labels don't fit properly, it's not normal. I invite you to write to us at [email protected] so that we can find a solution for you. See you soon, Melina
3
/5
★★★☆☆
The kindergarten pack is very complete and the result is satisfactory! The only drawback is that the shoe labels faded on the first day.
Sarah D
Translated review
Answer from Petit-Fernand
Hello Sarah, I'm sorry your labels have faded, this is not normal. Please send us a photo of the labels to [email protected] so that we can find a solution for you. See you soon, Melina
3
/5
★★★☆☆
The labels are very pretty but I am disappointed compared to the outfit, I took a pack nursery and I have many that have come off! The stickers on the clothes and the iron-on ones! I was expecting a lot more for the price!
Client
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Answer from Petit-Fernand
Hello Julie, Thank you for sharing your opinion! I'm sorry that some of your labels have peeled off, this is not normal and I invite you to make a complaint at [email protected] . Good day, Melina
3
/5
★★★☆☆
I am satisfied with the appearance of the product ordered (invitation cards for a child's birthday) as well as the delivery time. However, I unfortunately made a mistake with the date (I noted "Sunday 31st August" instead of "Sunday 1st September", perhaps this error could have been detected before printing.
Sylvie Leturque
Translated review
Answer from Petit-Fernand
Hello Sylvie, Thank you for sharing your opinion, but we don't make invitation cards, you ordered iron-on labels for clothes from us 🙂
2
/5
★★☆☆☆
I followed the instructions to glue on my son's comforter... it burned. Thank you
Eugénie Tangre
Translated review
Answer from Petit-Fernand
Hi Eugénie, I'm sorry your son's blanket burned, but iron-on adhesives should be applied with an iron to heat-resistant fabrics. Good day, Melina
3
/5
★★★☆☆
I was more satisfied with last year. This time, the garment labels are all stuck together - you can't detach them, so I had to tear them off, which is a real shame.
Ralia
Translated review
Answer from Petit-Fernand
Hello Ralia, Thank you for sharing your opinion! I'm sorry that the labels don't peel off properly, this is not normal indeed. I invite you to write to us at [email protected] so that we can provide you with a solution. See you soon, Melina
2
/5
★★☆☆☆
The thermoadhesive labels don't stick well. I had gotten them last year and they were better.
K.m
Translated review
Answer from Petit-Fernand
Dear customer, thank you for your message. It is really abnormal that the labels do not come off easily, so please contact us at our customer service [email protected] indicating your order number and attaching mug shots, and we will find a solution together. Kind regards, Elena
2
/5
★★☆☆☆
I was delighted with my first order, but this time, the labels don't come off properly and sometimes even get damaged....
Client
Translated review
Answer from Petit-Fernand
Hi Estelle, Thank you for sharing your opinion! I'm sorry that the labels don't peel off properly, this is not normal indeed. I invite you to write to us at [email protected] so that we can provide you with a solution. See you soon, Melina
3
/5
★★★☆☆
The labels have trouble peeling off. When they do, they tear. The 1st order was more satisfactory than the second.
Guest
Translated review
Answer from Petit-Fernand
Hi Audrey, Thank you for sharing your opinion! I'm sorry that the labels don't peel off properly, this is not normal indeed. I invite you to write to us at [email protected] so that we can provide you with a solution. See you soon, Melina
3
/5
★★★☆☆
I purchased the stick on clothing labels for my kids going back to school this week and was disappointed to notice that the ones for my daughters labelled were not that well formatted, in fact the text was clearly not centred correctly and as a result the last letter ës' was half off the edge of the label. Other than that I do find them good value for money and they do last well as I used them last year but I did find this slightly disappointing as they don't look as good as they could've done
Maryam A.
Answer from Petit-Fernand
Dear Maryam, Thank you very much for shopping with petit-fernand.co.uk ! We are sorry you seemed to have a problem with the labels. This is not normal. The quality is very important to us and we invite you to contact our customer service for further assistance by e-mail to: [email protected] ! Kindly, Marylin
2
/5
★★☆☆☆
Very large labels for clothes, you'd think they were for a schoolbag. The labels don't really stick to the clothes, they go into the washing machine every few washes.
Marie Cransac
Translated review
Answer from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. Indeed, we offer different sizes of iron-on labels, 1-line or 2-line format, in order to best match the use you wish to make of them. See you soon, Melina
3
/5
★★★☆☆
I received my order, but when I apply them to objects, they come off very quickly, too bad!
Mouna Gharbi
Translated review
Answer from Petit-Fernand
Hello Mouna, Thank you for sharing your opinion. I'm sorry that your labels are coming off, this is not normal indeed, I invite you to write to us at [email protected] for any complaint. See you soon, Melina
3
/5
★★★☆☆
The labels ripped and split when I peeled them off the backing. It's like they hadn't been cut properly. I phoned to ask for a replacement when they said they would send out. Hopefully the replacements will be better.
Jen C.
Answer from Petit-Fernand
Dear Jen, thank you for shopping with petit-fernand.co.uk ! We are sorry you had a problem with the stickers. This is not normal and we invite you to contact our customer service by e-mail to: [email protected] for help if the problem remain. Kindly, Marylin
2
/5
★★☆☆☆
Label very pretty but doesn't stay on the case at all. from the first wash the label fades. disappointed.
Margot Mercier
Translated review
Answer from Petit-Fernand
Hello Margot, I'm sorry to hear that your labels are coming unstuck. This is not normal and I invite you to write to us at [email protected] so that we can find a solution. See you soon, Melina
2
/5
★★☆☆☆
Hello, I find the labels pretty and true to what I ordered, which is very good. However, when I use them, I find that the formats and the kindergarten pack are not really adapted to my needs. I'd like more self-adhesive labels for clothes and fewer for objects. I'd also like more small-format labels for the whole set. I find that even the mini item labels are far too large. This applies to most categories for my taste. I've also seen that your competitors have marketed shoe labels that make it easier for little ones to find their way between the right and left shoe, which is a good idea for the kindergarten pack: is this an idea you'd like to develop? I think it's important to stress that I'm satisfied with the quality of the product and the speed of production and delivery. But to fully meet my needs, I would unfortunately have to place another order, and I don't have the budget... I hope that my opinion will be taken into account and constructive, I only put 2 stars to attract your attention! Wishing you all the best. Sincerely
Mélanie Felczak
Translated review
Answer from Petit-Fernand
Hi Melanie, Thank you very much for ordering from C-MonEtiquette and for sharing your opinion! We will take your suggestion into account so that we can improve our products and services. Have a nice day, Melina
3
/5
★★★☆☆
Beautiful labels! Very fast shipping... the only downside is that pre-cutting is almost non-existent. I have to cut with scissors
Aurelie De Groote
Translated review
Answer from Petit-Fernand
Hello Aurélie, Thank you for sharing your opinion. I'm really sorry that some of the labels were badly precut, it's not normal indeed, I invite you to write to us at [email protected] indicating which labels it concerns, so that we can send them back to you. See you soon, Melina