/10
★★★★★
based on 128871 reviews published
★★★★★
based on 128871 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
We still haven't received our order placed on August 8 for 57 euros, and back-to-school is only a week away. Where is my order?
Morgane Gregoire
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Answer from Petit-Fernand
Hello, We are sorry about this delivery anomaly by the carrier. We hope that the second shipment we have set up will arrive as soon as possible? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
Catherine Boehler
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Answer from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Late delivery, products received after the event, no longer needed
Abc
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Answer from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
Vic
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Answer from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
Jessica
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
1
/5
★☆☆☆☆
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
Sg
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Answer from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
Tanja R.
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Answer from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
Irene Angulo Ardila
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
1
/5
★☆☆☆☆
Too expensive is exaggerating the price
Juliane Bouchakour
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Answer from Petit-Fernand
Hello, We are sorry that the products we offer do not meet your expectations. We try our best to adapt to your needs and to offer you many advantages throughout the year. Nevertheless, we hope you like the products you have ordered 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Since I placed my order and paid for it I haven't received anything?
Laetitia Buffet
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Answer from Petit-Fernand
Hello Laetitia, Thank you for contacting us. I see that our Customer Service was able to help you with your complaint 🙂 We're delighted that the proposed solution suits you? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have a problem with my labels no answer
Elodie
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Answer from Petit-Fernand
Hello Elodie, Thank you for contacting us. Our Customer Service was able to speak with you by e-mail about your complaint. We remain available if necessary 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Disappointing. I placed my order on August 1 and it still hasn't arrived. It says in the order tracking that it is delivered but I have not received anything. I try to send an email by web to claim and the 80 times I've tried it gives error, I also contacted them by social networks and they do not answer either. What a scam.
Isabel Reyes Mesa
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1
/5
★☆☆☆☆
Quality, a complaint was lodged
Nina Bailly
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem. In order to obtain more information about the problem and help you as best we can, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I've always been happy with my orders, but this year I can't remove the label! I have to fight with the leaflet to get the label off. Too bad....
Anne-c F
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Answer from Petit-Fernand
Hello, thank you for your feedback. As you may have noticed with your previous orders, our labels are usually easy to remove from their backing. Therefore, in order to help you as much as possible, we have just contacted you by e-mail. We sincerely apologize for this situation. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Haven't received our order, nearly 4 wks after placing order!
Josephine
Answer from Petit-Fernand
Hello, You contacted our customer service four days ago and we sent you a new order at our expense. We hope that you will receive it soon! Have a nice day Sarah- Petit Fernand
1
/5
★☆☆☆☆
I'm disappointed I've ordered several times before and everything was fine The ones I've just received are very badly printed boards They tear and the tape comes off at the same time
Christelle Pirard
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Answer from Petit-Fernand
Hello Christelle, Thank you for writing to us. We apologize, your labels should not be delivered this way. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Of two products, one was not available. The labels, on the other hand, did not arrive, they sent them back, and I am still waiting
G A.
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Answer from Petit-Fernand
Dear Julia, We are truly sorry for the inconvenience you experienced with your order. We would like to let you know that we have proposed solutions, including sending you a new order. We are pleased that, as you confirmed to us via email, you received the labels we sent back to you. If you need further assistance or have any other questions, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I'd heard lots of good things so places an order for our 4 children, the order Was placed on the 22nd of July, it never arrived, I contacted them after the 10 days delivery, they said they'd send a replacement, this still hasn't arrived. It's now the 20th of August and we still don't have our order. Apparently we have to wait another 2 days to see if the replacement gets delivered, which I have no hope for at this point.
Ashleigh J.
Answer from Petit-Fernand
Hello Ashleigh, I'm so sorry you've had issues with delivery. I hope the order arrives by tomorrow at the latest, but if it doesn't, please contact us again so we can find another solution. Have a wonderful day!
1
/5
★☆☆☆☆
I have not received my order!
Lisa G.
Answer from Petit-Fernand
Hello Lisa, Our customer support has resolved your issue. I hope the solution we gave you was satisfactory! Have a wonderful day!
1
/5
★☆☆☆☆
Almost 3 weeks after my order, I still haven't received anything. My account has been debited and I'm being asked for my opinion...?
Marie Heraud
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Answer from Petit-Fernand
Hello Marie, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
1
/5
★☆☆☆☆
The iron-on labels all come off in the first wash at 30°C. I am very disappointed.
Thomas
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Answer from Petit-Fernand
Hello Thomas, We're sorry to hear that the labels are not up to your expectations. Please contact our customer service department so that we can find a solution. We wish you a pleasant summer? C-Monetiquette
1
/5
★☆☆☆☆
They say I've received my order, but I haven't received anything.
Diana Hovsepyan
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Answer from Petit-Fernand
Hello Diana, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
1
/5
★☆☆☆☆
Unfortunately, the stickers are much too big for pens. Visually and in terms of quality, it looks good. But I had to wait a very long time and it didn't fulfill what I ordered it for.
Christina
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Answer from Petit-Fernand
Hello, you have actually ordered adhesive labels for items in 1 line. We recommend the mini labels for pens. Have a nice day, Elise, EsIsteins
1
/5
★☆☆☆☆
I never received my children's labels!
Sarah
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Answer from Petit-Fernand
Hello Sarah, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
1
/5
★☆☆☆☆
Did not receive order
Sandra Valente Martins
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Answer from Petit-Fernand
Hello Sandra, We're sorry to hear that you haven't received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
1
/5
★☆☆☆☆
Order all right 2 days later blue card hacked in canada ...
Magalie Piegelin
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Answer from Petit-Fernand
Hello Magalie, We're sorry to hear that your credit card has been hacked. To limit the risk of credit card fraud, make sure you're on a secure wifi network. C-Mon Etiquette ?
1
/5
★☆☆☆☆
I have never bought anything from this company. Someone else has used my email to avoid having to subscribe and now I am being bombarded by their spam. Avoid.
Emma S.
Answer from Petit-Fernand
Hi Emma, Thank you for reaching out to us regarding your concerns. We understand how frustrating it can be to receive unwanted emails. We have your order number and can confirm that our records indicate a purchase associated with your email address and your name. However, if you wish to unsubscribe from our emails, it is very simple to do so. You can just click the "unsubscribe" link at the bottom of any of the emails you have received from us. If you need further assistance or if you believe there has been a mistake, please contact our customer service, and we would be happy to help. ?? Best regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Gourd 1: the drawing goes away Gourd 2: leaks I can't contact customer service
Coralie
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Answer from Petit-Fernand
Hello Coralie, We're sorry to hear about this problem with your gourd. Our Customer Service has contacted you to find a solution. C-Mon Etiquette ?
1
/5
★☆☆☆☆
I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori
Marina André
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Answer from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your parcel. Our customer service has contacted you to find a solution. Have a nice day, C-Mon Etiquette ?
1
/5
★☆☆☆☆
Still nothing received...
Cindy Sanchez
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Answer from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.