/10
★★★★★
based on 125940 reviews published
★★★★★
based on 125940 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not been delivered
Lucie Mereu
Translated review
Answer from Petit-Fernand
Hello Lucie, We apologize for this problem. On the tracking of your order we can see that it is being returned to sender. We have contacted you by email to give you more information. Have a nice day, Eva - C-Monetiquette
1
/5
★☆☆☆☆
I'm very disappointed because after the first wash at 30 the labels all came off.
Carole Tournieroux
Translated review
Answer from Petit-Fernand
Hello Carole, We're sorry to hear that the labels are not up to your expectations. We have sent you an e-mail to get more information about your problem so that we can find a solution. We wish you a pleasant summer? Eva - C-Monetiquette
1
/5
★☆☆☆☆
Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.
Customer
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that your order was never delivered. We have sent you an email to help you! Have a nice day ?? Sarah- EsIStMeins
1
/5
★☆☆☆☆
An error on the address of the parcel never received
Melissa Aknine
Translated review
Answer from Petit-Fernand
Hello MĂ©lissa, You have contacted us to inform us of the error in the delivery address, and we have therefore put your order back into production and sent it back at our expense. You seemed satisfied with this solution during our e-mail exchanges, so please don't hesitate to contact us again if this solution no longer seems suitable. A very pleasant evening to you, Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order in July, even though it has been shipped for over a week now!!!!
Magali Miekus
Translated review
Answer from Petit-Fernand
Hello Magali, We're sorry to hear that your order did not arrive. We have just contacted you in order to help you! Have a nice evening? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I never received my labels
Denise Miot
Translated review
Answer from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
Floriane P
Translated review
Answer from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I've never received my order
Customer
Answer from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
1
/5
★☆☆☆☆
I have not received or ordered
Marta Cardenas
Translated review
Answer from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
Francesca
Translated review
Answer from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
Sabrina Fittipaldi
Translated review
Answer from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Thank you for answering my question...
Sonia Niger
Translated review
Answer from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
1
/5
★☆☆☆☆
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
Nurcan A.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received my order!
CĂ©line Beauvilain
Translated review
Answer from Petit-Fernand
Hello CĂ©line, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
Magali Munoz
Translated review
Answer from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
1
/5
★☆☆☆☆
I have not received my order.
Liz H.
Answer from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
1
/5
★☆☆☆☆
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
Sarah Clement
Translated review
Answer from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I never received my order!
Charlotte Cayron Mimoso
Translated review
Answer from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
2 times I order 2 times I don't receive my orders.
Laurianne Minisi
Translated review
Answer from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
Heba Elabrak
Translated review
Answer from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I never received my order
Basciu V.
Translated review
Answer from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The order has not arrived!!!
Marco B.
Translated review
Answer from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Anna Willig
Translated review
Answer from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
Carmen
Translated review
Answer from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
1
/5
★☆☆☆☆
Received late even though I had taken 2-4 day delivery, so no longer useful.
Aurelie Filipozzi
Translated review
Answer from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Incomplete order
Nelly Attar
Translated review
Answer from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Amandine Volon
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
Marina Graziano
Translated review
Answer from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
Ma Rina
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After 15 days of ordering and being charged I never received my order 27
Romane Shayanna
Translated review
Answer from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette