/10
★★★★★
based on 125940 reviews published
★★★★★
based on 125940 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The self-adhesive clothing labels were very difficult to remove from the plastic... and there's a page of iron-on labels that isn't close cut so I can't use them... unless I cut them myself = waste of time. I'm a bit disappointed because the labels are really beautiful and look good quality. To be seen over time.
Carlita
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Answer from Petit-Fernand
Hello, Thank you for taking the time to write to us. Your labels should not be difficult to remove from their backing. Therefore, our Customer Service has just contacted you by email in order to help you with your order. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I received labels with a rainbow when I had ticked nothing because it's for a boy entering 6th grade and nothing was adapted to his age so I had to cut out all the rainbows?
Amela Cartier
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Answer from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. The labels you ordered feature a rainbow as indicated in your confirmation email. If you wish to remove the illustration when personalizing, you can select the X in the "pets" category. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
My request to change the label was not taken into account. I made a mistake and quickly sent a request for a change which went unanswered. Too bad
Fanny
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Answer from Petit-Fernand
Hello, We're very sorry, we had indeed made the change to your order, as evidenced by our previous email exchanges. We have just contacted you again to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I order clothes labels every year from you but this year the labels were not cut properly and some of them tested and the others were really hard to rem
Customer
Answer from Petit-Fernand
Dear Stephanie, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara Petit-Fernand
3
/5
★★★☆☆
I'm disappointed with the quality of the labels
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, We're sorry to hear that the quality of the labels didn't meet your expectations. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The delivery time was not what it said on the website. It took longer... The product is fine but the presentation is not good.... They come in badly stapled packages, untidy and not even separated by names but mixed up. In cargoes for 5 children and one of them was missing stickers... I didn't really care about the latter because I had ordered enough... Regarding the utility of the product I think it is correct. But the presentation and the shipping places could be improved as I have already mentioned.
Teresa
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Answer from Petit-Fernand
Hi Teresa, Thank you for taking the time to write to us. We sincerely regret the delay in delivery by SEUR. As for your order, it should not have arrived badly stapled and incomplete, we apologize. Our Customer Service has just sent you an email to help you. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I have ordered the stick on labels for the past 4/5 years and been happy, however this year the quality isn't as good with the labels harder to peel and ripping a bit.
Vahri M.
Answer from Petit-Fernand
Hi, Thank you for getting in touch about your recent order. We truly value your input and understand your concerns. We apologize for the challenges you've encountered regarding the product's quality. We noticed that your message on Trustpilot does not include the necessary information for us to assist you effectively. To help you with your inquiry, please provide us with your order number and the email address associated with your account. Once we have this information, our customer service team will be happy to assist you promptly. Warm regards, Chiara Petit-Fernand
3
/5
★★★☆☆
Pencil label a little too large for my taste
Carine Mauger
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Answer from Petit-Fernand
Hello Carine, We're sorry the labels didn't meet your expectations. Your order included labels for 1-line items. We offer Mini size labels, especially for pencils. We hope to see you soon on C-MonEtiquette! Have a nice day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The stickers did take a while to arrive and was worried they might not arrive before my little one started nursery.
Miss T.
Answer from Petit-Fernand
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in the delivery of your stickers. We understand how important it is for your little one to have everything ready before starting nursery, and we're sorry for any worry this may have caused. We constantly strive to improve our delivery times and appreciate your patience and understanding. If there's anything we can do to assist you further, please don't hesitate to reach out. We hope your little one enjoys their new stickers! Warm regards, Chiara Petit-Fernand
3
/5
★★★☆☆
The labels are fine but I placed 2 orders and the 2 packages arrived completely mixed up! Otherwise good quality.
Audrey
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Answer from Petit-Fernand
Hi Audrey, We're sorry to hear that the labels arrived mixed up. The important thing is that the quality is right for you! See you soon on C-MonEtiquette 🙂 Have a nice day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The labels are just perfect! Nothing to complain about. However, the bottles peel despite the care taken, so it's a shame.
Amandine Heitz
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Answer from Petit-Fernand
Hello Amandine, We're sorry to hear that the illustrations on the bottles are peeling. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The labels are very nice. However, I bought a gourd and the patterns are already faded. I tried to contact customer service via the website and always got an error code.
Franck Youdine
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Answer from Petit-Fernand
Hello Franck, We're sorry to hear that the patterns on the gourd are damaged. Our customer service department has contacted you to find a solution. C-MonEtiquette customer service
2
/5
★★☆☆☆
The labels I received are not what I ordered. They arrived very quickly but I am disappointed.
Cindoch
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Answer from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Our Customer Service has just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
All my name and surname labels come off in the wash and stick in the drum of the washing machine.
Valerie Ferte
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Answer from Petit-Fernand
Hello Valérie, Thank you for taking the time to leave us your comment. We are very sorry that your labels are coming off after washing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I placed a back-to-school order for the children. It took 10 days for delivery, but I still hadn't received it, so I sent an e-mail. An automatic reply was sent to me at first, giving me 2 options. I chose to return my order. Then another e-mail telling me that my order had left and to wait. But there's still no news of it and no reply from you informing me of the progress of my claim. I understand that we're in the summer, so I'll be patient. Even if I think it might be complicated for me to prepare for my children's return to school.
Laura Nunez
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Answer from Petit-Fernand
Hello Laura, We're sorry to read your message. Our Customer Service department has just contacted you again to help you. In the absence of a return from you, we thought your order had been delivered. Have a nice day, Camile C-MonEtiquette
3
/5
★★★☆☆
I find that the self-adhesive labels don't stick very well this time.
Nadège Thibault
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Answer from Petit-Fernand
Hello Nadège, Thank you for writing to us. As you've seen with your previous orders, it's not normal for your iron-on labels not to stick. Consequently, our Customer Service department has just contacted you by e-mail to help you. Have a nice day, ? Camille C-MonEtiquette
3
/5
★★★☆☆
Hello, it's a shame to offer a discount code and not generate it automatically at the time of payment. As a result, I did not benefit from the 20% discount.
Angélique Boulanger
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Answer from Petit-Fernand
Hello Angélique, We're sorry you weren't able to take advantage of this offer. It was a promotional code that you had to enter at checkout. However, other offers will be available to prepare for back-to-school if you'd like to take advantage of them? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The labels/stickers are getting smaller and smaller and they take longer and longer to arrive. I do not know if I will repeat the truth, before they were much better and more quantity and bigger.
Carla Bustelo
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Answer from Petit-Fernand
Hello, We vary the sizes of our products to better suit the needs of parents. We are working with the carriers to ensure that the delivery times they advertise are met. We are very sorry for this inconvenience. Good day, Monica Petit-Fernand
2
/5
★★☆☆☆
Practical gourd for a child, but not even 1 month after I bought it, the patterns have peeled off and disappeared!!!! 24e the gourd we hope better quality!
Anne-sophie Riquoir
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Answer from Petit-Fernand
Hello, we are sorry that the quality of our products does not suit you. We will try to find a solution to your problem. Have a nice day, Eva - C-Monetiquette
3
/5
★★★☆☆
I have ordered 3 times already because I like the design possibilities they offer as well as the quality, but they ALWAYS give a lot of problems with shipping. They should consider changing their shipping agency.
Ana Ruiz
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Answer from Petit-Fernand
Hello! We are very sorry for the delays and delivery problems during your orders! We take your feedback into consideration and we will see what we can do to provide a faster and smoother delivery. Good day, Monica
2
/5
★★☆☆☆
With my first order I was thrilled, but with my second order I was a bit disappointed with the price and delivery 🙁 There was something cheaper.... . And of the same quality
Oxana S.
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Answer from Petit-Fernand
Hello, we are sorry that your order did not meet your expectations. We have just contacted you to get more information about this. Have a nice day, Elise, Customer Service EsIstMeins
3
/5
★★★☆☆
I bought two water bottles and two snack boxes for children. Considering the price paid, I'm rather disappointed that the personalization is limited to stickers (rather poorly) glued and I expected the children's names to be engraved or heat sealed. But fast delivery, good communication with the seller.
Pauline
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Answer from Petit-Fernand
Hello Pauline, We're sorry to hear that the labels didn't live up to your expectations. However, our customizer is there to help you get the best possible idea of our products before you place your order. We wish you a wonderful summer? Eva - C-Monetiquette
2
/5
★★☆☆☆
48h production time is a lie. I kindly let the weekend pass and then asked about it. Automated answer that there was just a lot of orders and a direct one that the stickers had already been sent. Should wait 10 days, if nothing is there yet, contact me again. 8 days later, I received an automated email saying that the stickers had now been dispatched. 13 days after ordering, the labels arrived. Addendum: The response from es ist meins is kind of cheeky. When I asked, I received an automatic reply that there was a lot going on at the moment and a direct reply that my order was supposedly on its way. The info mail about the shipment came 11 days after ordering. The post office was quick. They didn't even need 48 hours.
Heidi P.
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Answer from Petit-Fernand
Hello, Thank you for your review. Unless otherwise stated on our website or an information email is sent (like the one you received), our orders are dispatched within 48 hours. However, we have no control over the postal service and the delay of La Poste or Deutsche Post. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Stickers are fine, but it took a month to deliver them.
Lilia
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Answer from Petit-Fernand
Hello! Thank you for your comment. We are sorry to hear that the delivery took too long. Your satisfaction is important to us, so we have changed our shipping provider to make sure our customers receive it as soon as possible. good day! Monica Petit Fernand
3
/5
★★★☆☆
Jen has been ordering for 3 years now! These labels are always so practical. On the other hand, the quality seems to be declining, and the labels I've received are very difficult to remove from the backing, which is a shame. Let's hope they last as long as the others.
Clémence Fourneau-mijno
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Answer from Petit-Fernand
Hello Clémence, First of all, many thanks for your loyalty? We're very sorry about this incident. As you've seen in the past, your labels shouldn't be difficult to remove from their holders. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I've been ordering every year for several years now, and I think it's a shame that loyalty isn't rewarded. I wanted to use a promo code received by email which was broken and a few days later I received another one even though my order had been placed. Apart from this, like every year, very fast delivery.
Célia Flores
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Answer from Petit-Fernand
Hello, thank you very much for your loyalty!?? We try to regularly put in place offers during the summer so that you can prepare for the new school year with peace of mind. We are sorry that your order was placed between two promotions. However, we hope you will be completely satisfied with your order 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The stickers do not peel off well ....
Lénaïg Jardiné
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Answer from Petit-Fernand
Hello, Thank you for contacting us. We're very sorry to hear about this problem. Your labels should not be difficult to remove from their holders. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
And the name is too far apart from the logo. Too bad. Would I have tried it?
Jessica Thievent
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Answer from Petit-Fernand
Hello Jessica, We're sorry to hear that the labels are not up to your expectations. Nevertheless, our customizer is there to help you make the best possible representation of our products before placing your order. We wish you a wonderful summer? Sarah- CMonEtiquette
2
/5
★★☆☆☆
The gourd is heavy for a child, the weight of the product is not at all studied. With water, the gourd is impossible to carry. The first-name label is already starting to peel off.
Thilleli
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Answer from Petit-Fernand
Hello Thilleli, We're sorry to hear that you're experiencing this problem with the bottles you've received. We recommend spouted water bottles for children aged 5 and over, to prevent smaller children from having difficulty using their water bottle. We have just contacted you to find a solution regarding the printing! Have a nice evening! Sarah-CMonEtiquette
3
/5
★★★☆☆
Hello, the labels are beautiful and conform to my order. Except: I ordered labels for my 3 grandchildren born from my son and my daughter. I received a booklet for one of my son's children and a 2nd with the labels of one of my son's children and one of my daughter's children, attached together! How do you expect me to offer these labels torn from the booklet? Especially as one of the children won't be entitled to the stickers attached at the end of the booklet. So I'm disappointed with the presentation of my order.
Evelyne
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Answer from Petit-Fernand
Hello, We understand your dissatisfaction, and we're very sorry. We send our notebooks separately when they are Packs of labels. If you wish to order labels individually, they are not sent separately. However, if you would like to place a new order for your grandchildren in the future, you can contact us in advance with your order number so that we can tell our production department to separate their labels. Have a nice day, Elise, C-MonEtiquette