/10
★★★★★
based on 126698 reviews published
★★★★★
based on 126698 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I order every year but this time I certainly had a defective batch, impossible to peel off the labels, I have to use scissors, they are one with the plate, far from peeling off easily as usual:
Sandra
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Answer from Petit-Fernand
Hello, We are very sorry to read your message. It must be a defect in the cutting of your labels. Indeed, they should not be so difficult to remove from your notebook. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Very poor delivery. Items were delivered 3 to 4 days later than the prescribed delivery date. Did get in touch with the company who were fairly non interested and blamed it on the carrier. The goods were a good quality so no problem there.
Terence H.
Answer from Petit-Fernand
Hello, We are sorry that you did not receive your order within the expected times. However, we don't blame anyone, but we indeed can't take the responsibility for a late delivery, since it is Royal Mail that delivers the orders in the UK. Since you contacted us before the latest day of delivery, we kindly suggested you to wait until that date before getting back to us to find a solution, which we always do ?? We wish you a nice day, Sarah - Petit Fernand
3
/5
★★★☆☆
Disappointed with the size of the writing and the drawing. It's a shame, the first order was fine, but now I'm disappointed.
Helene Guardiola
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Answer from Petit-Fernand
Hello, We're sorry that the personalization you've chosen doesn't meet your expectations. You can send us your suggestions by e-mail. Indeed, it's thanks to your feedback that we can improve the products we offer 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
A very nice gourd that fits the bill. But the straw doesn't fit inside, so I have to look for another solution. Quite disappointed
Mel
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Answer from Petit-Fernand
Hello Melanie, We're sorry to hear about this problem with your gourd. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette Customer Service.
2
/5
★★☆☆☆
Delivery time not met. Quality not maintained, as the upper protective film has often peeled off. Customer service only available by email. However, they were quick to write, but not clear. Delivery from France, ...was not apparent.
Eve
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Answer from Petit-Fernand
Hello, The delivery times are all indicated on our website in our general terms and conditions and also when selecting the delivery methods. There you will also see that our company is based in France. We are very sorry that our products are causing you problems. We have just contacted you. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Nice labels but the packaging isn't great (I think). The labels stick well but on the diamond pencils the labels "bounce". It's still a good product but I'm a bit disappointed. I used to order from another site the other years, so I think I'll go back to this old site.
Pauline Emond
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Answer from Petit-Fernand
Hello Pauline, Thank you for taking the time to write to us. On our website, we offer a "mini" label format specially designed to fit colored pencils and diamond pens. It's a slimmer format, without illustrations, which adapts perfectly to the shape of this type of pencil 🙂 Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Good stickers but very slow delivery (around 10 days), if I'd realised this I would have ordered from a different company.
Hannah A.
Answer from Petit-Fernand
Hello Hannah, We're sorry about the delivery times. Unfortunately, we have no handle on the delivery itself, as it is carried out by Royal Mail. We do not yet offer express delivery in the UK, but we are working on it. Have a wonderful day!
3
/5
★★★☆☆
I've been ordering for several years now and have always been pleasantly surprised. But for the past two years, and especially this year, I've found that the labels are not as good as they used to be. They're hard to peel off and tear off the transparent self-adhesive film as they go by.
Charlène Wailliez
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Answer from Petit-Fernand
Hello Charlène, We're sorry to hear that this order did not meet your expectations. Your labels should not be difficult to remove from their holders. Therefore, our Customer Service has just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
First order not received I made a request and to date another order was sent to me I am delighted
Augustin Ducrès
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Answer from Petit-Fernand
Hello, We're delighted that this second shipment arrived safely and hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Second time I've ordered from the site. I'm a bit disappointed this time. It's very, very difficult to detach the labels, which sometimes results in creases in the labels.
Justine
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Answer from Petit-Fernand
Hello Justine, We're sorry that the labels don't fit. Our customer service has contacted you to find a solution. C-My Label
2
/5
★★☆☆☆
Our first order arrived in perfect condition and we loved it. The second order was a school enrollment gift and never arrived at the DPD point. After talking to EsIstMeins on the phone, I thought the problem would be resolved quickly. Now our order is over two weeks late and still nothing has arrived. We are very disappointed.
Ilka V.
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Answer from Petit-Fernand
Hello, we are sorry that your order has not yet arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The following will not prevent us from ordering again, as we know that this site is reactive and we like the concept so much. However: We've always been delighted with our orders, but unfortunately this year the quality of the labels has declined enormously. They are difficult to remove from the backing and don't come with as much as in previous years. What's more, the choice of fonts is no longer the same, and although this is purely a matter of personal taste, I find that the rendering is much coarser.
Clémentine Sanchez
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Answer from Petit-Fernand
Hello Clémentine, We're sorry to hear about this problem with your labels. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette customer service.
3
/5
★★★☆☆
I've been ordering for 3 years now and have never had anything to say. However, this year they were all mixed up! I had taken some labels for my grandson, and I had to tear out the pages to find out what they were for his mom, instead of giving him a sheet directly! Too bad ...
Caroline
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Answer from Petit-Fernand
Hello Caroline, We're sorry to hear that you're not entirely satisfied with your order. In fact, we send our notebooks separately for individual packs. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately, the stickers only arrived after 3 weeks because something went wrong with the shipping.
F. Z.
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Answer from Petit-Fernand
Hello, I am very pleased that your order has arrived and hope that you like it! However, we are sorry that you had a bad experience with the post office. Have a nice day, Elise, Customer Service EsIstMeins
2
/5
★★☆☆☆
I didn't receive the stickers I ordered but those of another child. I don't like the fact that my child's name is now circulating somewhere else.
BĂ©atrice
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Answer from Petit-Fernand
Hello, we are sorry to hear about this mixed-up order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Too bad I only have the same label size. I would like several tampis for me.
Marina Gauthier
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Answer from Petit-Fernand
Hi Marina, Your order only includes labels for objects of the same size. You can find all our models by clicking on the "shape" tab when customizing 🙂 Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The self-adhesive clothing labels were very difficult to remove from the plastic... and there's a page of iron-on labels that isn't close cut so I can't use them... unless I cut them myself = waste of time. I'm a bit disappointed because the labels are really beautiful and look good quality. To be seen over time.
Carlita
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Answer from Petit-Fernand
Hello, Thank you for taking the time to write to us. Your labels should not be difficult to remove from their backing. Therefore, our Customer Service has just contacted you by email in order to help you with your order. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I received labels with a rainbow when I had ticked nothing because it's for a boy entering 6th grade and nothing was adapted to his age so I had to cut out all the rainbows?
Amela Cartier
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Answer from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. The labels you ordered feature a rainbow as indicated in your confirmation email. If you wish to remove the illustration when personalizing, you can select the X in the "pets" category. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
My request to change the label was not taken into account. I made a mistake and quickly sent a request for a change which went unanswered. Too bad
Fanny
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Answer from Petit-Fernand
Hello, We're very sorry, we had indeed made the change to your order, as evidenced by our previous email exchanges. We have just contacted you again to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I order clothes labels every year from you but this year the labels were not cut properly and some of them tested and the others were really hard to rem
Customer
Answer from Petit-Fernand
Dear Stephanie, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara Petit-Fernand
3
/5
★★★☆☆
I'm disappointed with the quality of the labels
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, We're sorry to hear that the quality of the labels didn't meet your expectations. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The delivery time was not what it said on the website. It took longer... The product is fine but the presentation is not good.... They come in badly stapled packages, untidy and not even separated by names but mixed up. In cargoes for 5 children and one of them was missing stickers... I didn't really care about the latter because I had ordered enough... Regarding the utility of the product I think it is correct. But the presentation and the shipping places could be improved as I have already mentioned.
Teresa
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Answer from Petit-Fernand
Hi Teresa, Thank you for taking the time to write to us. We sincerely regret the delay in delivery by SEUR. As for your order, it should not have arrived badly stapled and incomplete, we apologize. Our Customer Service has just sent you an email to help you. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I have ordered the stick on labels for the past 4/5 years and been happy, however this year the quality isn't as good with the labels harder to peel and ripping a bit.
Vahri M.
Answer from Petit-Fernand
Hi, Thank you for getting in touch about your recent order. We truly value your input and understand your concerns. We apologize for the challenges you've encountered regarding the product's quality. We noticed that your message on Trustpilot does not include the necessary information for us to assist you effectively. To help you with your inquiry, please provide us with your order number and the email address associated with your account. Once we have this information, our customer service team will be happy to assist you promptly. Warm regards, Chiara Petit-Fernand
3
/5
★★★☆☆
Pencil label a little too large for my taste
Carine Mauger
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Answer from Petit-Fernand
Hello Carine, We're sorry the labels didn't meet your expectations. Your order included labels for 1-line items. We offer Mini size labels, especially for pencils. We hope to see you soon on C-MonEtiquette! Have a nice day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The stickers did take a while to arrive and was worried they might not arrive before my little one started nursery.
Miss T.
Answer from Petit-Fernand
Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in the delivery of your stickers. We understand how important it is for your little one to have everything ready before starting nursery, and we're sorry for any worry this may have caused. We constantly strive to improve our delivery times and appreciate your patience and understanding. If there's anything we can do to assist you further, please don't hesitate to reach out. We hope your little one enjoys their new stickers! Warm regards, Chiara Petit-Fernand
3
/5
★★★☆☆
The labels are fine but I placed 2 orders and the 2 packages arrived completely mixed up! Otherwise good quality.
Audrey
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Answer from Petit-Fernand
Hi Audrey, We're sorry to hear that the labels arrived mixed up. The important thing is that the quality is right for you! See you soon on C-MonEtiquette 🙂 Have a nice day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The labels are just perfect! Nothing to complain about. However, the bottles peel despite the care taken, so it's a shame.
Amandine Heitz
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Answer from Petit-Fernand
Hello Amandine, We're sorry to hear that the illustrations on the bottles are peeling. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
The labels are very nice. However, I bought a gourd and the patterns are already faded. I tried to contact customer service via the website and always got an error code.
Franck Youdine
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Answer from Petit-Fernand
Hello Franck, We're sorry to hear that the patterns on the gourd are damaged. Our customer service department has contacted you to find a solution. C-MonEtiquette customer service
2
/5
★★☆☆☆
The labels I received are not what I ordered. They arrived very quickly but I am disappointed.
Cindoch
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Answer from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Our Customer Service has just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
All my name and surname labels come off in the wash and stick in the drum of the washing machine.
Valerie Ferte
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Answer from Petit-Fernand
Hello Valérie, Thank you for taking the time to leave us your comment. We are very sorry that your labels are coming off after washing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette