/10
★★★★★
based on 125953 reviews published
★★★★★
based on 125953 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The lunch box is very complete but I had a problem with the lid because the printing was not quite right and they sent me a new one but with broken tabs. So I have been offered to change the tabs from one lid to another. Maybe I was unlucky.
Aura Diaz
Translated review
Answer from Petit-Fernand
Dear Aura, Thank you for your message. I am sorry to hear about your order. I will contact you right away by email. Have a nice evening, Maria.
3
/5
★★★☆☆
I was a little disappointed when the booklet containing the stickers said that the fabric stickers only stick to the labels on the clothing. This wasn't 100% clear when I bought them and that's why I only ordered them here.
Steffi M.
Translated review
Answer from Petit-Fernand
Hello Mrs. Mende, we are sorry that you are not satisfied with the labels as they do not stick to the clothing tags, but this is described on our website. Please do not hesitate to contact us for your next purchase. Mfg, Marylin
3
/5
★★★☆☆
Easy to iron onto clothing. But unfortunately, 1 in 3 labels come off.... Too bad, because they're really pretty...
Stephanie Maupioux
Translated review
Answer from Petit-Fernand
Hello Stéphanie, Thank you for choosing C-MonEtiquette! I'm sorry that some of your labels have come unstuck. Please email us at [email protected] if you have any complaints. See you soon, Melina
2
/5
★★☆☆☆
Shipping was relatively quick and the glues turned out great. The children like them and so far everything is still sticking. We are satisfied Thank you.
Jennifer K.
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Answer from Petit-Fernand
Hello, we are pleased that you are satisfied with the product and that your children are too? And we would be happy about 2-3 stars more, because 2 stars is actually when you are very dissatisfied -:) Mfg, Marylin
3
/5
★★★☆☆
The stickers arrived at home quite quickly and were also clearly stapled together in a small booklet. Unfortunately, however, the color on some of the stickers was not printed correctly and evenly; there are streaks on them. This can of course happen during printing, but it still doesn't look very nice. The instructions also state that you should use a transparent protective film to stick the stickers on the shoes. This is not included in the booklet and I have still not received an answer to my question by e-mail to the customer center. In my opinion, not very good customer service and therefore only three stars!
Tanja
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you had a problem with the labels. The quality of our products is very important to us and we kindly ask you to contact our customer service at: [email protected] ! All e-mails are processed, sometimes it can take a few hours, but actually we process the e-mails quite quickly. Regarding the shoe labels, you no longer need a protective film. We have improved the quality of our shoe labels and no longer send a protective film as it is no longer necessary. Please do not hesitate to contact us for further information. Mfg, Maryln
2
/5
★★☆☆☆
80% of labels not conforming to validated visuals. Disappointing, since our name is not clearly legible and, as a result, I'm not going to use them. The after-sales service only offered a commercial gesture rather than remake them. I will not use this service again. The service response below is not correct. What I validated before payment was the same writing except that when printing you put a different weight which changes the space between the letters. Please show some good faith or learn the basics of typographical rules!
Aude G.
Translated review
Answer from Petit-Fernand
Hello Madam, We have indeed replied to this subject. It concerned a choice of font. Good day, Melina
3
/5
★★★☆☆
Iron-on labels on clothes don't adhere well and tend to peel off after the first wash. Shoe labels also crumble quickly.
Claire
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Answer from Petit-Fernand
Hello Claire 🙂 Thank you for your message. I'm sorry that the labels have come off, but please e-mail us at [email protected]. See you soon, Melina.
3
/5
★★★☆☆
Superb labels, received quickly and the booklet is well thought out, you don't lose the labels, great explanations, I'm very satisfied with my purchase.
Isabelle
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Answer from Petit-Fernand
Thank you Isabelle for your kind comment 🙂
3
/5
★★★☆☆
Was a bit disappointed with the strength of some colours - lime green on pale blue doesn't stand out very well as with red on black, surprisingly!
Little P.
Answer from Petit-Fernand
Dear customer, thank you for shopping with us. We're sorry you weren't satisfied with your products. If you need any assistance please don't hesitate to write me an email at [email protected]. Take care, Sophie
2
/5
★★☆☆☆
I never receive it in the estimated time, I always have to make a claim?
Maritza Vasquez Wilches
Translated review
Answer from Petit-Fernand
Dear Maritza, Thank you for your message. I am sorry that you have not received your order yet. I will contact you right away by email. Best regards, Maria.
3
/5
★★★☆☆
This time it will take longer to arrive.
Salomé Ferreira De Oliveira
Translated review
Answer from Petit-Fernand
Hello Salomé, Thank you for sharing your opinion. We are working hard to reduce our delivery times. Good day, Melina
2
/5
★★☆☆☆
I find it a delay that my order has to be returned for "incorrect address" when the address is correct. The normal thing to do is to contact the recipient before making a return, especially when it is long distance. Maybe this is a problem to be solved with the courier company? Also, it was not possible for me to use a discount code, it gave me an error. As for the ordered material, I am counting on it to be good and very nice, I have not seen it yet (and what I have left...), I already ordered some labels a couple of years ago and they arrived with excellent presentation and very nice.
Beatriz Arco
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Answer from Petit-Fernand
Dear Beatriz, I am very sorry to hear about the shipping of your order. Indeed, we are working to improve the delivery of our products. I will contact you right away by email, to see what solution we can find. Good afternoon, Maria.
3
/5
★★★☆☆
The stickers for clothes etc. are very nice, but definitely smaller than I thought. You can hardly read the writing in particular because it's so small.
Melanie W.
Translated review
Answer from Petit-Fernand
Hello and thank you for your purchase at esistmeins.de ! We regret that you are not satisfied with the labels and kindly ask you to contact our customer service: [email protected] ! Mfg, Marylin
3
/5
★★★☆☆
Speed is a good thing, but too much speed can also be a drawback: you can't change the order quantity because the e-mail sent the same day was processed after the order was placed... so you're more expensive than your French competitor...too bad. Having said that, the labels are very pretty (more choice) and conform to what was presented.
Juliette Talib
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Answer from Petit-Fernand
Hello Juliette, Thank you for your message and your order at C-MonEtiquette! Indeed, your order had already been shipped on 05/08, I invite you to write to us at [email protected] so that we can bring you a commercial gesture. Good day, Melina
2
/5
★★☆☆☆
1st wash and no more labels on my daughter's clothes... At 32 euros for a camp kit...it's not a good deal. Too bad, because the labels are pretty.
Isabelle Odille
Translated review
Answer from Petit-Fernand
Hello Isabelle, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming unstuck, please write to us at [email protected] if you have any complaints. Good day, Melina
3
/5
★★★☆☆
The cap on the isothermal bottle is not very practical. What's more, the closure often pops off.
Anne-claire M
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Answer from Petit-Fernand
Hello Anne-Claire, Thank you for your message. If you have any complaints, please contact us at [email protected]. See you soon, Melina
2
/5
★★☆☆☆
I bought it on July 29th and as of August 14th I still haven't received it, it said 2-10 working days but some more have already passed, I hope that at least when I get it I like it .........
Jessica Fortuna
Translated review
Answer from Petit-Fernand
Dear Jessica, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you right away by email with the status of your order. Best regards, Maria.
3
/5
★★★☆☆
Always been satisfied, a little disappointed with my last order. There is a defect on all the labels.
Tarallo Lucie
Translated review
Answer from Petit-Fernand
Hello Lucie, Thank you for sharing your opinion, I'm sorry there was a printing error, could you please send us a photo of your labels to [email protected] See you soon, Melina
3
/5
★★★☆☆
Nice label. I took the one for objects and the one for clothes with the iron. I've already labeled a few to see if they hold up over time with machine washings.
Eve Benoit Legrain
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Answer from Petit-Fernand
Hello Eve, Thank you for sharing your opinion! Have a nice day, Melina
2
/5
★★☆☆☆
As usual, the labels came out very well, as per my request, but due to an error on my part I was unable to rectify my order despite my complaint within minutes of placing my order. In view of the size of my order (75), a commercial gesture would not have been out of place, but the response from the sales department did not express any desire to do so, a real shame.
Samira
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Answer from Petit-Fernand
Hi Samira, I've just checked your order and indeed the family name was correctly indicated on all your labels, except on 40 of them, which we will send back to you. I will contact you immediately by email. See you soon, Melina
3
/5
★★★☆☆
Not enough labels two lines In the pac colonie at 32e .
Marina Bonnet
Translated review
Answer from Petit-Fernand
Hello Marina, Thank you for your message. Indeed, the contents of the Colonie pack are specified on our website. It is made up of different types of labels. Good day, Melina
2
/5
★★☆☆☆
The clothing labels are very difficult to stick on with an iron, I'm disappointed, now we'll see how long they last.
Emilie Poulard
Translated review
Answer from Petit-Fernand
Hello Emilie, Thank you for your message and your order at C-MonEtiquette! It's not normal for iron-on labels not to hold well, so please write to us at [email protected] See you soon, Melina
3
/5
★★★☆☆
Wrong choice of typeface, pencil labels not legible enough. But good quality, last year's labels have not changed.
Shirley Coupra
Translated review
Answer from Petit-Fernand
Hi Shirley, Thank you for sharing your opinion! We do indeed offer a wide variety of fonts, so it's up to you to choose the one that best suits your label size 🙂 Have a nice day, Melina
3
/5
★★★☆☆
I love the product but it takes a long time to arrive. Two weeks.
Mónica Gómez Berrendo
Translated review
Answer from Petit-Fernand
Dear Monica, Thank you very much for your message. I am sorry to hear that your order has been delayed. We are working to improve the shipping times of our orders. Best regards, Maria.
3
/5
★★★☆☆
Disappointed by the pencil labels ',,,,they are not strong enough in adhesive they peel off!,,,,
Jm
Translated review
Answer from Petit-Fernand
Hello, Thank you for your review. We are sorry that you are not satisfied. Please do not hesitate to send us an e-mail at [email protected] so that we can find a solution. Good day, Sanaë
3
/5
★★★☆☆
Happy with my order Less happy because I wanted to contact customer service for an error and no response.
Amira Bacha
Translated review
Answer from Petit-Fernand
Hello Amira, Thank you for your feedback. We didn't receive your email, could you please send it back to us? Good day Sanaë
3
/5
★★★☆☆
I find the quality average and not as good as two years ago. Same product bought two years apart, the label is badly stuck (personalized lunch box). I asked for the product to be changed, which was done quickly and without any fuss. But I still find that the quality is not as good (label showing, sticking out). Otherwise good lunchbox, pretty.
Lauriane Castro-rodriguez
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Answer from Petit-Fernand
Hello Lauriane, We're sorry you're not entirely satisfied with our products. We strive to improve the quality of our products. Good day, Sanaë
2
/5
★★☆☆☆
I still haven't received the shipment a week later!
Guest
Translated review
Answer from Petit-Fernand
Dear customer, thank you for your trust in us. We are sorry that you misunderstood the information on our website at https://www.petit-fernand.it/domande-risposte-prodotti . It takes 48 hours for manufacturing and then 2 to 10 business days for shipping. So your order is still on schedule to be delivered, which we hope! Kind regards, Elena
3
/5
★★★☆☆
Unfortunately, the adhesive labels come halfway off again after washing and don't hold properly. However, they look very nice.
Dwiezel
Translated review
Answer from Petit-Fernand
Hello, thank you for your purchase at esistmeins.de ! We are sorry that you are having problems with your labels. This is not normal, they should actually hold. We invite you to contact us by email at [email protected] so that we can help. Mfg, Marylin
3
/5
★★★☆☆
THE RECEPTION OF THE PRODUCT WAS SUPERIOR TO THE 48H THAT THEY ADVERTISE IN THE SLOGAN!!!! PRODUCTS OK
Guest
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message and for choosing Petit-Fernand! Indeed, our products are manufactured within 48 hours and shipping takes 2-10 working days to arrive. Best regards, Maria.