9.1/10
★★★★★
based on 126676 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
The labels are very difficult to remove
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Pascal H.
purchased on 10/02/2025
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Answer from Petit-Fernand
Hello Pascal,

We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.

Our customer service has just contacted you to help!

Have a nice day!
Camille C-MonEtiquette
1 /5
★☆☆☆☆
So far I haven't received my order and after a reply from the after-sales service saying it would arrive before March 1st, it's now the 3rd and still nothing. And no message to keep me informed as previously mentioned in a more than unsatisfactory e-mail. My niece recommended you, but I don't think so!
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Peggy P.
purchased on 16/02/2025
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Answer from Petit-Fernand
Hello Peggy,

We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆
After 2 days the labels peel off at the first wash - very disappointed
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Alexandrine R.
purchased on 15/02/2025
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Answer from Petit-Fernand
Hello Alexandrine,

I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.

We hope that the solutions proposed by our customer service are suitable for you 😊

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆
Order not collected
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Catherine B.
purchased on 13/02/2025
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Answer from Petit-Fernand
Hello Catherine,

We are sorry to read your message.

We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆
It is nefarious your page you advertise free shipping when then you send it to a point pack does not arrive home on top they lost my labels do not solve anything. And when they try to see their mistake they make it again sending it to another point to go pick it up when you should send it directly to the mailbox at home is supposed purchases over 20€ is free but not one leaves 24€ and what I get is to go pick it up where they say I do not think I will stop buying from them and recommend them.
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Elsa G.
purchased on 30/01/2025
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Answer from Petit-Fernand
Hello Elsa,

I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.

Good day,
Camille Petit-Fernand
1 /5
★☆☆☆☆
I ordered what I thought were stickers for clothing. They took a long time to arrive, were too big to fit on clothing labels and when they came unstuck from clothing labels after one wash, I contacted the company to complain. They requested a photograph which I sent and they did not respond. When I chased this up they said that I had bought the wrong stickers - stickers intended for objects. I would never knowingly have spent £12 on stickers for objects. The inside cover of the booklet doesn't mention stickers for objects - only stickers for clothes. The customer service person acknowledged how confusing the website was but did not replace the order with clothing stickers. They offered a 20% off code instead. I don't think this is adequate. I note that the website is now clearer about labels for objects vs clothing and that a banner at the top states delivery is delayed. I will not be using this company again when faster delivery, better value stickers that actually stick and are clearly marketed are available from other companies.
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Katharine T.
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Answer from Petit-Fernand
Hi Katharine, Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction. As we mentioned in previous emails, the stickers you ordered were intended for objects, which was clearly specified on our website and in the order confirmation email you received. While we recognize that the order did not meet your expectations, we did offer a 20% discount code as a goodwill gesture, even though the mistake was not on our part. We always strive to provide the best service, and we're grateful for your understanding. Should you have any other questions or need further clarification, please don't hesitate to contact us directly. Best regards, Chiara, Petit-Fernand
1 /5
★☆☆☆☆
It is now the 2nd time that my order did not arrive and I only got my money back thanks to Paypal buyer protection.
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M.s.
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Answer from Petit-Fernand
Good afternoon, We are here to help you too. Please contact us next time before you contact PayPal. Have a nice day, Elise, EsIstMeins
1 /5
★☆☆☆☆
Shipment received too late. We had to hand-mark Mom's clothes when she went home.
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Jean-pol P.
purchased on 08/02/2025
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Answer from Petit-Fernand
Hello Jean-Pol,

We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.

Have a nice day,
Camille C-MonEtiquette
1 /5
★☆☆☆☆
The stickers lastest 2 washes maximum. Such a shame for how much they cost to be completely wasted so quickly.
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Rachel
Answer from Petit-Fernand
Hi Rachel, We're really sorry to hear about your experience. We haven't received any previous complaint from you, otherwise we would have assisted you right away. We'll reach out to you shortly to resolve this issue. Best regards, Chiara, Petit-Fernand
1 /5
★☆☆☆☆
Order still pending... To this day, I still haven't received my order. It's been almost 1 month... What a shame! I do not recommend this site.
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Eva D.
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Answer from Petit-Fernand
Hello Eva, I'm very sorry to hear that you haven't received your order. To help you as soon as possible, we have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
Package not received .
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Caroline T.
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Answer from Petit-Fernand
Hello Caroline, I'm sorry to read your message. We have just contacted you to help you in this situation? Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
Hello, I still haven't received my order so I can't evaluate the product.
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Sandrine M.
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Answer from Petit-Fernand
Hello Sandrine, We're sorry to hear that you haven't received your order yet. We have just contacted you to offer you a solution as soon as possible so that you can enjoy our products 🙂 Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I bought some self-adhesive clothing labels. They lasted... until the 1st wash. And then all I had to do was peel them off the drum of my washing machine... I'm very disappointed...?
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Manon G.
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Answer from Petit-Fernand
Hello Manon, We're very sorry to read your message. Our labels are normally designed to withstand many washes and should not come off like this. We have just contacted you by e-mail and telephone to help you as best we can. ?? Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I have never ordered from this company so no idea why I keep getting emails from them with my order updates and they have now asked for a review! It's either a scam or someone else is using my email address to order from them?!?
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Nicola P.
Answer from Petit-Fernand
Hello, Thank you for your message. I'm truly sorry to hear about the confusion. It sounds like there might be a mistake, and we take such matters very seriously. It's possible that someone has mistakenly used your email address for an order. Please rest assured that we are looking into this to understand what has happened. We will reach to you shortly, Best regards, Chiara, Petit-Fernand
1 /5
★☆☆☆☆
I always reach the product
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Hélène N.
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Answer from Petit-Fernand
Hello Hélène, We're very sorry to hear that you haven't received your order, which we did send you. We have just contacted you to help you as soon as possible 🙂 Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I never received my order!
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Daniela A.
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Answer from Petit-Fernand
Hello Daniela, We are very sorry about this postal service anomaly. We hope that the solutions proposed by our Customer Service are satisfactory? Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I was quite disappointed this time I've ordered several times before and the last two times the spacing between the stickers has increased and the quality is no longer what it used to be
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Mareike L.
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Answer from Petit-Fernand
Hello, I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to help you. Have a nice day, Elise, EsIstMeins
1 /5
★☆☆☆☆
I did not receive the article
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Nathalie
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Answer from Petit-Fernand
Hello Nathalie, It is with regret that we read your comment. We have just contacted you by phone and email to help you 🙂 Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I have been buying labels from Petit Fernand for at least 5 years. Sometimes the order arrives longer than the guaranteed delivery time, but this time I needed the labels for my son's birthday so I paid extra to make sure they arrived on time. Unfortunately, they arrived 4 days late. I didn't even pick them up at the depot. Petit Fernand refunded me the extra shipping costs, but I followed the delivery time and the product was just shipped late. I should have received a refund for the labels as well. Too bad. The product is always beautiful and useful, but this happening created for me.
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Veronica
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Answer from Petit-Fernand
Dear Veronica, I am very sorry to hear about the delay and for the inconvenience it caused you. I understand how important it was that the labels arrived in time for your son's birthday. Although we reimbursed you for the extra shipping costs, I completely understand your frustration with the delay in shipping. We always try to provide the best service possible and will take your feedback into consideration to improve in the future. Thank you for your understanding. Sincerely, Chiara, Petit-Fernand
1 /5
★☆☆☆☆
I still haven't received my order and yet I paid for fast shipping!!!! Too late now because my daughter has gone on a trip without her name tags !!!!!!!
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Stéphanie G.
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Answer from Petit-Fernand
Hello Stéphanie, We are very sorry for the delay in delivery. Following your exchange with our Customer Service, we hope that the proposed solution is satisfactory for you? We remain available should you need us. Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
They sent me someone else's stickers. The replacement ones seem fine but they arrived about 3 weeks after I ordered them. I needed them for a children's camp and they didn't arrive in time. I would not expect a small simple order to take 3 weeks. Polite customer service but no refund or discount was offered. Dissatisfied customer.
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Rebecca R.
Answer from Petit-Fernand
Hi Rebecca, We sincerely apologize again for the mix-up with your order and the delay in delivery. We understand the inconvenience this caused, especially with the timing for the children's camp. While we're glad the replacement arrived, we truly appreciate your feedback and will work on improving our service. Please contact us directly via email so that we can provide you a bettere experience for the future. Unfortunately, we do not have all the order details here. Chiara, Petit-Fernand
1 /5
★☆☆☆☆
Disappointed with the labels which are very hard to remove, and come off the garment after 2 washes. First time for me for the attractive price but disappointed.
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Aline C.
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Answer from Petit-Fernand
Hello Aline, We've just contacted you by phone and email. Your labels shouldn't be so difficult to remove from their liner. Replacement labels are already in production! ?? Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
Backpack strap lacks sturdy, comfortable straps for kindergarten children
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Aurélie D.
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Answer from Petit-Fernand
Hello Aurélie, Your feedback is extremely important to us! That's why we've just contacted you by phone and email to understand the problem you're experiencing with your bag. Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I did not receive my order 🙁
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Marie
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Answer from Petit-Fernand
Dear Marie, I've just left you a voicemail to help you. Please call us back. Beautiful day, Sandra C-MonEtiquette
1 /5
★☆☆☆☆
Very good labels despite the high price, but the customs clearance fees are very expensive and not stipulated in the sale.
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Lionel F.
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Answer from Petit-Fernand
Hello Lionel, The costs are covered by C-MonEtiquette. Please send us your invoice, and we'll deal with the problem as soon as possible. I wish you a very nice day, and a big thank you for your trust. See you soon, Sandra C-MonEtiquette
1 /5
★☆☆☆☆
I have not received my order and no explanation has been given to me. Please I request a refund of my money.
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Nora
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Answer from Petit-Fernand
Hi Nora, We are sorry to hear that you have not received your order yet. We have just contacted you to help you as soon as possible ! Good morning, Camille Petit-Fernand
1 /5
★☆☆☆☆
I never received the labels and the service department never replied I will not buy again, little seriousness.
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Luca P.
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Answer from Petit-Fernand
Good morning Luca, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels and customer service. However, we would like to point out that we have not received any complaints from you. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
1 /5
★☆☆☆☆
Clothing labels are much too big. Read the glue on the labels.
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Marie F.
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Answer from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We have just contacted you to help you 🙂 In fact, the labels you have chosen are iron-on and are applied directly to the fabric with an iron. Our self-adhesive garment labels can be applied to the labels on your garments. We remain available to help you. Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I used iron-on labels. Despite following the 8sec procedure under the iron, the labels come off with each machine wash. I've already ironed the labels twice, but to no avail.
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Typhaine
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Answer from Petit-Fernand
Hello Typhaine, Following our telephone conversation, we can confirm that we will be sending you replacement labels. ?? We are very sorry to hear about the problem with your batch of labels. Please accept our best wishes for your new labels! Have a nice day, Camille C-MonEtiquette
1 /5
★☆☆☆☆
I wanted iron-on labels, not labels on clothes.
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Arnaud
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Answer from Petit-Fernand
Hi Arnaud, I've just left you a voicemail to help you. You've ordered thermo labels, but we'll help you. Have a nice day,? Sandra C-MonEtiquette