English
★★★★★
based on 52218 reviews published
Summary of reviews
The online store Petit-Fernand consistently impresses customers with the durability and quality of its adhesive labels, which remain intact through multiple washes and tumble drying. Many users highlight the fast shipping as a standout feature, often receiving their orders quicker than expected, which enhances their overall shopping experience. The customization options available for labels and water bottles are noted for their aesthetic appeal, making them both practical and visually pleasing, particularly for children's items.
Latest neutral customer reviews
It's a pity that there is no peach color for my daughter's water bottle, now the bottles are mismatched...
Thank you for your feedback. We understand your disappointment regarding the absence of the peach color for your daughter's water bottle. Your comment is valuable and we will take it into account for future options.
We hope you will find satisfaction with our other products.
Have a nice day,
Camille C-MonEtiquette
The water bottles are nice, however, 2 days after receipt, the label with my daughter's name is already peeling off!
Thank you for taking the time to share your experience with our site C-Monetiquette. We are sorry to hear that the label on your water bottle did not hold up as expected, and we will pass your feedback to our team to improve the quality of our products. To assist you, we have just contacted you by email 🙂
Have a nice day,
Camille C-MonEtiquette
I am happy with the water bottles but the cups are leaking everywhere, I am very disappointed, if I had known I would have only taken water bottles
Thank you for your feedback and we are delighted that you are satisfied with our water bottles. We are sorry to hear that you encountered problems with the cups. Your opinion is valuable to us! We invite you to contact our customer service if needed 🙂
Have a nice day,
Camille C-MonEtiquette
I would have thought the design a bit bigger...
Thank you for your feedback on our site. We appreciate your comments and take into account your suggestion regarding the size of the designs. Your opinion helps us improve our service. Please feel free to reach out to us if you have any other remarks.
Have a nice day,
Camille C-MonEtiquette
I am disappointed with the labels, after one wash it is already starting to peel off the clothes
Thank you for your feedback. We are sorry to hear that the labels did not meet your expectations. Your experience is important to us, and we would like to help you resolve this issue. To assist you better, we have just contacted you by email 🙂
Have a nice day,
Camille
The design is very nice but, the first thermal bottle I bought broke the cap and when I asked for another, the water spills out and cannot be sucked properly
We greatly appreciate your feedback and are sorry that you had issues with the thermal bottles. Our goal is to offer quality products. We invite you to contact us directly to resolve your situation and ensure that you are satisfied with your purchase.
Good day,
Camille
I am very disappointed with the labels received, they did not last long
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the labels did not meet your satisfaction. The quality of our products is a priority, and we would like to understand what happened in order to improve. Please feel free to contact us directly so that we can find a solution together. Your satisfaction is essential to us.
Have a nice day,
Camille C-MonEtiquette
In the label pouches, I am missing the sulfur paper and 5 labels. The case is nice to see with wear
Thank you for your feedback. We are sorry to hear that your order did not fully satisfy you. Your comments regarding the sulfur paper and the lack of labels are valuable, and we will ensure to improve these aspects. We are committed to providing you with quality products and would be happy to help you resolve this issue. For that, we have just contacted you directly by email 🙂
Have a nice day,
Camille C-MonEtiquette
The label booklet was not properly bound.
Thank you for taking the time to share your opinion on our site. We are sorry to hear that the label booklet was not properly bound. Your feedback is valuable and helps us improve our services. Please do not hesitate to contact us directly if needed.
Have a nice day,
Camille C-MonEtiquette
This is my 3rd order but this time the result is not satisfactory at all... It looks like the ink has smudged on the labels giving a very unclear result for the inscription. Moreover, this time I did not receive the small sheet that is used for the heat transfer labels in my notebook...
Thank you for your feedback. We are sorry to hear that your last order did not meet your expectations. We place great importance on the quality of our products and will investigate this printing issue. Regarding the sheet for the heat transfer labels, we will rectify this for you.
To assist you better, we have just contacted you by email 🙂
Have a nice day,
Camille C-MonEtiquette
I ordered several labels for clothing, for shoes and objects. I received the first notebook in 2 or 3 days, then the others 10 days later... too late... We had to order from another site to receive the labels we needed on time. I will see about the adhesive labels (first name written very small), I have never experimented. Have a good evening
Thank you for your feedback. We are sorry to hear that the delivery of your items did not meet your expectations. We are constantly working to improve our delivery times to ensure an optimal experience for our customers. Your comments on the adhesive labels are valuable and we hope they will meet your needs. Please do not hesitate to contact us for any questions or assistance.
Have a nice day,
Camille C-MonEtiquette
Few layout choices and really too expensive.
Thank you for taking the time to share your feedback. We are sorry to hear that you found our selection of layouts limited and our prices too high. Your feedback is valuable and will help us improve our offering. Please feel free to share your suggestions, as your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
I did not receive the labels on the scheduled date but a week later. My daughter had already left for camp.
This is not the first time I place an order... but this time almost half of the labels came off after the first wash (cold water). Very disappointed with the quality this time.
Thank you for your feedback and we are sincerely sorry to hear that your recent experience with our labels did not meet your expectations. The quality of our products is paramount to us and we take your feedback very seriously.
In this regard, we have just contacted you by email to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
Leila's first name is almost invisible on the label, what a shame.
Thank you for taking the time to share your feedback. We are sorry to hear that the visibility of the names on the label did not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
The quality is good but the website is confusing. I bought the objects thinking I was buying the clothing. They should differentiate better.
Thank you for your comment and we are sorry that you found our website confusing. We take note of your suggestion and are working to improve the differentiation between objects and clothing. Your opinion is very valuable to us.
Good day,
Camille Petit-Fernand
Very disappointed, the labels come off after the first wash... at 30 degrees too..
Thank you for your feedback. We are sorry to hear that you encountered this problem with our labels. We hope that the solution proposed by our customer service meets your expectations.
Have a nice day,
Camille C-MonEtiquette
The labels, very good as always. This is the sixth or seventh order I have made for labels for clothes, objects, and shoes for 3 children. The problem has been that this year for the first time I was forced to take 30 clothing labels and 20 object labels, increasing the expense to more than 50€. Other times I was allowed to take 10 at a time and I spent a more reasonable amount, between 20 and 30 €. I did not like this change in policy from Petit Fernand.
We sincerely thank you for sharing your experience with us. We are glad to know that the labels have met your expectations, but we regret that our change in the minimum quantity has caused inconveniences in your order. Your opinion is very valuable and we will take it into account for future improvements in our policy. We remain at your disposal for any other questions or suggestions you wish to share.
Good day,
Camille Petit-Fernand
Sincerely,
The Petit-Fernand team
Quality material but an item is missing from my package
Thank you for taking the time to leave your review. We are delighted that you are satisfied with the quality of the material, but we are sorry to hear that an item was missing from your package. We have just contacted you to resolve this issue quickly.
Have a nice day,
Camille C-MonEtiquette
Unfortunately, a part was missing!
Thank you for taking the time to share your feedback. We are sorry to learn that an item was missing from your order. Your satisfaction is very important to us, and we encourage you to contact our customer service so that we can resolve this issue as soon as possible.
We hope to have the opportunity to serve you again.
Best regards,
The Es-Ist-Meins team
Speed of receipt but missing the sulfurized paper for the heat-sealable labels
Thank you for taking the time to share your feedback and for highlighting the speed of receipt of your order. We are sorry to hear that the sulfurized paper for the heat-sealable labels was missing. If you wish, you can use baking parchment to apply your labels. Please feel free to contact us if you need any further assistance.
Have a nice day,
Camille C-MonEtiquette
These stickers keep coming off the clothes when they are in the washing machine. I feel like this definitely defeats the point of buying the stickers! I feel like ive wasted money sadly.
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience with our stickers and understand how disappointing it can be when products do not meet expectations. Your comments are valuable, and we will certainly take them into consideration to improve our offerings. If you would like assistance or further support, please do not hesitate to reach out to our customer service team.
Best regards,
The Petit-Fernand Team
The labels are pretty, but half of them didn't hold up after the first wash, despite following the usage instructions.
Thank you for taking the time to share your experience. We are glad that you appreciated the design of the labels. Regarding the washing durability issue, we are sorry to hear that. We have just contacted you to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
Material not well described. Quality not satisfactory.
Thank you very much for taking the time to share your opinion. We are sorry to hear that the quality of our products did not meet your expectations and that the material description was unsatisfactory. Your feedback is valuable and will help us improve our communication and services. Please do not hesitate to contact us directly to discuss your experience.
Best regards
The Es-Ist-Meins Team
Label that sticks well but names written too large
Thank you for taking the time to share your feedback on C-MonEtiquette. We are glad that you appreciate the label, but we take note of your comment regarding the size of the names. Your feedback is valuable to help us improve our products.
Feel free to reach out to us for any other suggestions!
Have a nice day,
Camille C-MonEtiquette
TB birth pack but I also ordered labels to put on markers for school and they are way too big. However, the photo shown during the order design matched my expectations.
Thank you very much for your feedback regarding your order. We are delighted that you liked the birth pack, but we are sorry to hear that the labels for the markers do not meet your expectations. Your comment is valuable and we are analyzing it to improve our services. Please feel free to contact us directly to discuss a solution.
Have a nice day,
Camille C-MonEtiquette
I find that we do not really realize the size of the labels
Thank you for your feedback and we are sorry to hear that the size of the labels does not meet your expectations. We take your comment into account to improve the clarity of our descriptions. Please do not hesitate to contact us if you need further details. Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
I am happy with the labels, but they did not arrive on time, not respecting the indicated shipping times.
Thank you for sharing your experience with us. We are glad that you liked the labels, but we sincerely apologize for the misunderstanding regarding the shipping times. We will do our best to improve this aspect in the future. Your satisfaction is very important to us.
Best regards,
The Petit-Fernand team
Having ordered for my three grandchildren, the different names are mixed up in two stapled notebooks. Very convenient to offer them!!
Thank you for taking the time to share your experience. We are sorry to hear that your grandchildren's names were mixed up. Please know that we take your feedback very seriously and we will work to improve our service.
Have a nice day,
Camille C-MonEtiquette
Some of the stickers came off in the wash but some did stay on. Cute little labels don’t think would order again but they work for now.
Thank you for your feedback on our Petit-Fernand stickers. We're glad to hear you found them cute, but we're sorry to learn that some came off in the wash. Your comments are valuable to us, and we’ll make sure to take them into account for future improvements. If you have any further concerns or suggestions, please feel free to reach out.
Best regards,
The Petit-Fernand Team
Ordered goods not received
thank you very much for your feedback. We are sorry to hear that you have not received your order. Your satisfaction is our highest priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you in the best possible way.
Best regards
Your Es-Ist-Meins Team
Hold until the first wash. After that, you are loose or even lying in the washing machine
thank you very much for your feedback. We are sorry to hear that you had problems with our products. Your satisfaction is our highest priority, and we take your comments very seriously. Please do not hesitate to contact our customer service so that we can offer you a suitable solution. Your trust is very important to us, and we want to provide you with a positive experience.
Best regards
Your Es-Ist-Meins Team
I ordered for the 3rd time! The 1st time the delivery came after 10 days, the 2nd time last year I already had to complain, it came after about 3 weeks and this time it didn't arrive at all! I got my money back immediately! I also conducted a user survey, it seems it didn't arrive!?? The quality of the labels is very good, but the delivery is not okay, that's why I'm not ordering anymore!
thank you very much for taking the time to share your opinion with us. We are very pleased to hear that you are satisfied with the quality of our labels. At the same time, we deeply regret the problems you experienced with the delivery of your orders. Your feedback is extremely valuable to us and helps us to further improve our service.
We hope to serve you again under better conditions in the future.
Best regards
Your Es-Ist-Meins Team
Unfortunately very poor durability. The adhesives come off very quickly
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the durability of our products. Your comments are important to us, and we will review your concerns internally to ensure improvement. Please do not hesitate to contact us directly if you need further assistance.
Best regards,
Your Es-Ist-Meins team
I am disappointed with the iron-on labels, they peel off and do not stick, I end up with clothes without labels since there are not enough adhesive labels in the nursery pack. Unfortunately, I do not recommend it.
Thank you for taking the time to share your experience. We are sorry to hear that our iron-on labels did not meet your expectations. Please know that customer satisfaction is our priority, and we will closely examine this issue. We would be happy to help you find a solution that works for you. To this end, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
Fast, sticks well, however super disappointed with the chosen pattern which is tiny, in the end it doesn't show. Chopper from One Piece is tiny... too bad.
Thank you for your feedback. We are glad that you appreciated the speed and quality of our product. We are sorry to hear that the pattern does not meet your expectations. We take your comments into account to improve our offer. Please feel free to contact us for any suggestions or questions.
Have a nice day,
Camille C-MonEtiquette
The labels are great but I had ordered for 4 different children and the notebooks had all the names mixed up, it's a shame... otherwise, product quality and fast delivery as promised
Thank you for taking the time to share your opinion. We are delighted to hear that you are satisfied with the quality of the labels and the speed of delivery. We apologize for the mix-up of names in the notebooks and will take your comments into account to improve our service.
Have a nice day,
Camille C-MonEtiquette
Easy to apply but they keep coming off!
Giulia Petit-Fernand
Fast shipping and labels conforming to the order, however, the envelope tore and the notebooks arrived in a LaPoste packet. The envelope was clearly not suitable for the purchase, more precautions should be taken regarding the packaging.
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the speed of the shipping and the conformity of the labels. We take your comment regarding the packaging into account and will ensure to reevaluate our shipping methods to improve our customers' experience. Your satisfaction is important to us.
Have a nice day,
Camille C-MonEtiquette
The customisation and designs are nice but despite following the iron-on instructions carefully (and having used iron-on techniques in the past), disappointingly these have started to unstick after only a couple of washes at 40 degrees. I won’t be purchasing these again,
Thank you for taking the time to share your experience. We are delighted that you appreciate our customizations and designs. We are sorry to hear that you are experiencing issues with the transfer. Your feedback is valuable and will help us improve our quality. Please feel free to contact our customer service to discuss your situation.
Kind regards,
Giulia Petit-Fernand