/10
★★★★★
based on 125940 reviews published
★★★★★
based on 125940 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
Chiara G.
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Answer from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon 🙂 Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
Adélaïde
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Answer from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
Nm
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Answer from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
Rébecca B.
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
1
/5
★☆☆☆☆
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
Emmanuelle
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never got it and don't know how to track the order. Money spent for nothing
Bartolucci L.
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Answer from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Two orders in one month > Zero envelopes received: - It says I have received the order but as there is no way to track or check where the envelope/package is I am left with the same... - And I have lost 12
Irene Calabuig
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Answer from Petit-Fernand
Hi Irene, We are sorry to hear that the order we have remanufactured for you has not arrived yet. We have just contacted you by email to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels arrived too late (10 days). I wasn't able to use them before my children left for camp. I ordered a bit last minute, and that's entirely my responsibility, but I admit I was hoping it would arrive at least after a week. In the end, I had to buy labels to complete myself at the last minute.
Lucie A .
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order was returned to sender apparently for a problem on my address, while everything was clear at the time of purchase, I found myself without the batch of labels planned for the departure in colo of my son! The lady on the phone gave me a refund, but I had to go to another site and pay an extra 15 to have the order sent within 24 hours!
Mme Jessica Loy
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Answer from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope to see you soon at C-MonEtiquette. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the order. I hope it will be sent back to me very soon as announced today by C mon étiquette customer service. 17/07- New order well sent back but they promised me a home delivery except that it was sent to a chronopost relay point which no longer exists. So I'm not going to receive what I bought any time soon?
Tatiana Fernandes
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems. We hope that your order will arrive to your complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.
Gwendolyne Girelli
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Answer from Petit-Fernand
Hello Gwendolyne, Thank you for writing to us. We regret to inform you that you are experiencing a problem with your labels. Our customer service department has just contacted you by e-mail to help you. Your labels shouldn't come off like this after the first few washes. We are available by phone or e-mail to help you if necessary. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Charline Fleck
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Answer from Petit-Fernand
Thank you for writing to us. Following your exchange with our customer service department, we can confirm that your order has been returned. We hope you will receive it as soon as possible. We remain available should you need us? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company
Beatriz Menendez Gonzalez
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Answer from Petit-Fernand
Hello Beatriz, We sincerely regret that your order did not arrive after several attempts to ship it. We hope that you will trust us again in the future. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The parcel seems to have got lost and I haven't received any concrete reply.
Ariane Sadowski
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Answer from Petit-Fernand
Hello Ariane, Further to our email exchanges, we are sincerely sorry that your order has been returned to us by the carrier. We would like to confirm that you will receive a new shipment as agreed and remain at your disposal should you have any questions. ?? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my July 1st order.
Tiphaine Esneau
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We contacted you today to inform you of the return of your order by La Poste. We are very sorry about this delivery anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
We never received the order
Tata
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Answer from Petit-Fernand
Hello, It is with regret that we read your comment. Our customer service has not been informed of this delivery anomaly. We have therefore just contacted you by e-mail in order to provide you with a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received anything from my order.....and it's July 12 ...,
Alicia Carpentier
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Answer from Petit-Fernand
Hello Alicia, We are very sorry to read your message. Our customer service team has just contacted you by e-mail to help you as best we can. We are available by phone or via our contact form on our website. We would be delighted to help you? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
My order never arrived, it's the first time this has happened to me but it was a pain.
Irene
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Answer from Petit-Fernand
Hi Irene, We are very sorry to read your message. I confirm the full refund of your order and we hope that you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order still not collected
Fanny Laval
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Answer from Petit-Fernand
Hello Fanny, Your order was dispatched on July 1st and our delivery times are between 3 and 10 working days. Your order may therefore arrive as late as July 12. We invite you to contact our customer service department after this time to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
1
/5
★☆☆☆☆
After two reslizarlo twice the order never arrived at my house. In comments I see that my case is not isolated and clearly they have a distribution problem or it is a scam. I do not recommend it
Elena Diez Nicolas
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Answer from Petit-Fernand
Hello Elena, We are sorry to read your message. We assure you that this is not a scam. We have manufactured and shipped your order twice and we are sorry that Correos did not deliver it to you. We have recently changed our shipping methods so that this will not happen again. We hope you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
My product bought 15 days ago is already damaged. Considering the price, I'm disgusted!
Lea Le Prunennec
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Answer from Petit-Fernand
Hello Lea, We're very sorry that you've had a problem with the gourd you ordered. We've just sent you an e-mail so that we can work together to find a solution. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I never received the labels
Marin Riolland
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Answer from Petit-Fernand
Hello, Please do not hesitate to contact our customer service if you encounter any problems with your order. We are here to help you. We've just sent you an e-mail to try and find a solution. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.
Elisabeta
Answer from Petit-Fernand
Hi Elizabeth, We apologize for any inconvenience you experienced with your order. We tried to assist you by offering two possible solutions, but you chose to proceed with a refund. We appreciate your understanding and hope to serve you better in the future. ?? Have a lovely day, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Since the 23rd of June I've been waiting for my labels and nothing, my children have gone to colony and their clothes are branded, I'm really disappointed.
Claudia Patricia Semedo
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Answer from Petit-Fernand
Hello Patricia, We contacted you on July 05 to inform you that your order had been returned to us, and you have not responded to our request. Please do not hesitate to contact us so that we can find a solution. Have a nice day, Sarah, CMonEtiquette
1
/5
★☆☆☆☆
Very bad experience. The tracking number takes a long time to activate and after a long wait they confirm that the order has been lost. We try again and again the same problems. I ended up with no labels and processing a refund.
Laura Sánchez
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Answer from Petit-Fernand
Hi Laura, We are very sorry for this situation. I confirm that we have refunded your order. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered a stainless steel water bottle for my son with his first name on it. After a while, the top outer layer of the bottle with the designs and personalization started to peel off. The biggest problem is that it's under the stopper, so the material that peels off lands in the bottle's water, which I find very dangerous. I informed my label and the website selling this gourd, which wanted to do absolutely nothing and cleared itself of all responsibility. I don't recommend buying these gourds and I don't recommend this site, which has a deplorable customer service.
Sophie
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Answer from Petit-Fernand
Hello, without an order number, we can't find the history of our exchanges. Please contact us to find a solution, we're here to help! Have a nice day, Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I have never received my labels and my child is leaving in a few hours for summer camp....so I had to write his initials on his labels with what I had, a Bic pen....I'm obviously very disappointed, especially since I paid for it...
Aima Khamallah
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Answer from Petit-Fernand
Hello, Your order was dispatched on June 27 and our delivery times are 3 to 10 working days. Your order could therefore have arrived by July 9. However, we're sorry that your order didn't arrive in the time you'd hoped, so we've just e-mailed you to try and find a solution...? Have a nice day Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I have placed 1 1st order not received made reminder and still nothing to date. My son is leaving on Saturday and still nothing.
Sonia
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Answer from Petit-Fernand
Hello Sonia, You contacted us on July 2, and we got back to you the same day to offer you various solutions, which you did not follow up on. We then issued a refund on July 10 following a call from you. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
Guaranteed delivery in 2 to 4 working days. Package arrived in 10 days... too late for the camp departure... purchase made for nothing...
Virginie Enaux
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Answer from Petit-Fernand
Hello, We are very sorry that the carrier has delayed the delivery of your order. We have just refunded your shipping costs. We are very sorry. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Nathalie Martin
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Answer from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette