Reviews Petit-Fernand

I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori

Still nothing received...

The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.

Label too big for small equipment

My order has not arrived! Money was paid in nicely but my order never arrived although I got the email it was already delivered! :/ I find it very annoying!

I didn't get the order I placed online at all. I received two packs of labels in various sizes, even though I had ordered a full pack and an additional order of special labels for pens/felts/pencils. So I'm in a quandary, as I don't have enough thin labels for my two children.

A delivery point of those offered on the web was scheduled, however it never arrived and I realized that this delivery point was already closed for good points I contacted you and you offered me children after delivery options but the order was not sent where I asked but to another delivery point totally different and without notifying me. As I did not go to pick it up because I was not notified of the delivery it was returned and again sent back to another random delivery point. I have not been able to pick it up because I am on vacation and it has been a long time since the order was placed. The result is that I placed the order in the middle of July and a month later I still do not have it.

Order not delivered. I still haven't received anything, my order having left on July 25.

Order never received. Very disappointed

I placed my order on August 2nd, they sent me an email that the order would be delivered in 24 hours, until the 6th they did not send it, the transport agency sent me an email to say that it will be delivered on the 12th and today the 9th and the transport agency sent me an email to say that the delivery is delayed. When will it be delivered? I write an email to the store to see what solution they give me and they offer me a discount code for future purchases. The problem I have now is that a discount is worthless to me when I have already made my purchase. Obviously I will not buy or recommend again.

Parcel delivered yesterday 11 days ago.....

Item still undelivered 12 days after order.

I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.

1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!

Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??

I have not been delivered

I'm very disappointed because after the first wash at 30 the labels all came off.

Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.

An error on the address of the parcel never received

I still haven't received my order in July, even though it has been shipped for over a week now!!!!

I never received my labels

Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.

I've never received my order

I have not received or ordered

I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it

Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????

Thank you for answering my question...

Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again

I never received my order!

Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.

I have not received my order.

Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"

I never received my order!

2 times I order 2 times I don't receive my orders.

I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.

I never received my order

The order has not arrived!!!

I never received my order

Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.

Received late even though I had taken 2-4 day delivery, so no longer useful.