/10
★★★★★
based on 128871 reviews published
★★★★★
based on 128871 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.
Maria T.
Answer from Petit-Fernand
Dear Maria, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. We apologize for the inconvenience caused by the delivery issues with your initial set of labels. Please know that we took steps to address this by sending you a replacement order free of charge, which we hope you will appreciate, as the delivery issue was beyond our control. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Label too big for small equipment
Sylvie Demoulin
Translated review
Answer from Petit-Fernand
Hello Sylvie, We're sorry to hear that the labels don't suit you. There are different sizes for object labels, including the Mini made especially for small equipment: https://www.c-monetiquette.fr/etiquettes-autocollantes-objets You ordered the 1-line labels, which are indeed too wide for small equipment. Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
My order has not arrived! Money was paid in nicely but my order never arrived although I got the email it was already delivered! :/ I find it very annoying!
Bahar
Translated review
Answer from Petit-Fernand
Hello, we are very sorry to hear that. ?? Could you please get in touch with us so that we can suggest a solution? Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I didn't get the order I placed online at all. I received two packs of labels in various sizes, even though I had ordered a full pack and an additional order of special labels for pens/felts/pencils. So I'm in a quandary, as I don't have enough thin labels for my two children.
Camille Leconte
Translated review
Answer from Petit-Fernand
Hello Camille, We're sorry to hear about this incident concerning your order. Our Customer Service department has replied to your e-mail, proposing various solutions 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
A delivery point of those offered on the web was scheduled, however it never arrived and I realized that this delivery point was already closed for good points I contacted you and you offered me children after delivery options but the order was not sent where I asked but to another delivery point totally different and without notifying me. As I did not go to pick it up because I was not notified of the delivery it was returned and again sent back to another random delivery point. I have not been able to pick it up because I am on vacation and it has been a long time since the order was placed. The result is that I placed the order in the middle of July and a month later I still do not have it.
María Ángeles López Gutiérrez
Translated review
Answer from Petit-Fernand
Hello, We deeply regret all the delays. The changes made during delivery are independent of us. We have found that Seur, unable to deliver at the selected point, makes the order available at its premises without consulting the recipient or the sender. Once your order arrives at our premises, we will be able to send you your order by express. Good day, Petit-Fernand
1
/5
★☆☆☆☆
Order not delivered. I still haven't received anything, my order having left on July 25.
Frédérique Ballion
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Answer from Petit-Fernand
Hello Frédérique, You have been in contact with our customer service department to resolve the problem of late delivery. We are delighted that a solution has been found. Have a nice day, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received. Very disappointed
Noubouwati Saidina
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Answer from Petit-Fernand
Hello Noubouwati, We're sorry to hear that your order has not been delivered. Our customer service has sent you an email to suggest a solution. Have a nice day, C-MonEtiquette
1
/5
★☆☆☆☆
I placed my order on August 2nd, they sent me an email that the order would be delivered in 24 hours, until the 6th they did not send it, the transport agency sent me an email to say that it will be delivered on the 12th and today the 9th and the transport agency sent me an email to say that the delivery is delayed. When will it be delivered? I write an email to the store to see what solution they give me and they offer me a discount code for future purchases. The problem I have now is that a discount is worthless to me when I have already made my purchase. Obviously I will not buy or recommend again.
Ana Rosa Zt
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Answer from Petit-Fernand
Hello, We are very sorry to hear that the delivery time indicated by the carrier was not met. We understand your frustration. We are working to ensure that this is remedied and that they respect the deadlines. Have a nice day, Petit-Fernand
1
/5
★☆☆☆☆
Parcel delivered yesterday 11 days ago.....
Gaylord Bernard
Translated review
Answer from Petit-Fernand
Hello, We are very sorry for the delay in your delivery by La Poste. We hope that, despite the delay, our products meet your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Item still undelivered 12 days after order.
Cranini
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Answer from Petit-Fernand
Hello, It is with regret that we read your message. Your order should already have been delivered by La Poste. To help you, our Customer Service has just contacted you by e-mail? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.
Mathilde Cadio
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Answer from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our Customer Service has just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!
Melissa Genc
Translated review
Answer from Petit-Fernand
Hi Mélissa, We are not responsible for Chronopost delivery delays. Nevertheless, we refunded the 9.50 delivery charge at the end of July, and reproduced and returned your order at our expense. It's not very fair to give such a harsh mark when we've used every available resource to help you and solve this delivery problem. Have a nice evening Sarah- CMonEtiquette
1
/5
★☆☆☆☆
Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??
Saifan R.
Translated review
Answer from Petit-Fernand
Hello, we are sorry to see that you have not received your order. Please contact us so that we can help you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I have not been delivered
Lucie Mereu
Translated review
Answer from Petit-Fernand
Hello Lucie, We apologize for this problem. On the tracking of your order we can see that it is being returned to sender. We have contacted you by email to give you more information. Have a nice day, Eva - C-Monetiquette
1
/5
★☆☆☆☆
I'm very disappointed because after the first wash at 30 the labels all came off.
Carole Tournieroux
Translated review
Answer from Petit-Fernand
Hello Carole, We're sorry to hear that the labels are not up to your expectations. We have sent you an e-mail to get more information about your problem so that we can find a solution. We wish you a pleasant summer? Eva - C-Monetiquette
1
/5
★☆☆☆☆
Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.
Customer
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that your order was never delivered. We have sent you an email to help you! Have a nice day ?? Sarah- EsIStMeins
1
/5
★☆☆☆☆
An error on the address of the parcel never received
Melissa Aknine
Translated review
Answer from Petit-Fernand
Hello Mélissa, You have contacted us to inform us of the error in the delivery address, and we have therefore put your order back into production and sent it back at our expense. You seemed satisfied with this solution during our e-mail exchanges, so please don't hesitate to contact us again if this solution no longer seems suitable. A very pleasant evening to you, Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order in July, even though it has been shipped for over a week now!!!!
Magali Miekus
Translated review
Answer from Petit-Fernand
Hello Magali, We're sorry to hear that your order did not arrive. We have just contacted you in order to help you! Have a nice evening? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I never received my labels
Denise Miot
Translated review
Answer from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
Floriane P
Translated review
Answer from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I've never received my order
Customer
Answer from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
1
/5
★☆☆☆☆
I have not received or ordered
Marta Cardenas
Translated review
Answer from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
Francesca
Translated review
Answer from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
Sabrina Fittipaldi
Translated review
Answer from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Thank you for answering my question...
Sonia Niger
Translated review
Answer from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
1
/5
★☆☆☆☆
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
Nurcan A.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received my order!
Céline Beauvilain
Translated review
Answer from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
Magali Munoz
Translated review
Answer from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
1
/5
★☆☆☆☆
I have not received my order.
Liz H.
Answer from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
1
/5
★☆☆☆☆
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
Sarah Clement
Translated review
Answer from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service