/10
★★★★★
based on 129085 reviews published
★★★★★
based on 129085 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered on Sept. 2 it said it would arrive within 48 hours instead still nothing....and we are on Sept. 20
Lorena C.
Translated review
Answer from Petit-Fernand
Dear Lorena, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I haven't received anything, I don't understand why they are asking me for my opinion if I haven't received anything yet....
Eliza Fernanda Diaz De La Rosa
Translated review
Answer from Petit-Fernand
Good morning Eliza and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
I placed an order almost 3 weeks ago and I still have not received an answer and if I do not write to them they do not speak to me and very well they discounted my money and I am still waiting for the product. It is for my son's school and the child has been there for almost 2 weeks and the stickers have not arrived yet.
Maria Piñuela Ramirez
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Answer from Petit-Fernand
Good morning Maria and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Parcel sent on 06/09, it's now 20/09 and still nothing despite requests/complaints.
Virginie Fouchard
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Answer from Petit-Fernand
Hello Virginie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
We did not receive the complete order. No email informing that it will be sent in a second shipment, which I am still waiting for.
Dalia Cao Noya
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Answer from Petit-Fernand
Dear Dalia, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your complete order, I invite you to contact us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
To this day, I still haven't received the labels, so I can't give a positive rating.
Auriane Roland
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Answer from Petit-Fernand
Hello Auriane, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I have not received my order...
Marta
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. I invite you to send us an email to [email protected] so that we can solve it as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Your customer service is deplorable. Very long or non-existent response, unsuitable proposed solution. I'm still waiting for a reply! My gourd arrived a little damaged, I ask for an exchange or just to be told that if it becomes unusable it will be exchanged... very long reply offering to reimburse me the fdp ??????? And no reply since!!! To follow up on your reply to my comment: no, she just told me to put varnish on the gourd... it's unheard of at this level, I don't even know what to say anymore!
Raphaëlle Ballet-baz
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Answer from Petit-Fernand
Hello Raphaëlle, Thank you for your message. Indeed, on 23/09 my colleague told you that if the condition of the gourd deteriorated, we would find a solution. Good day, Melina
1
/5
★☆☆☆☆
The products are good. This is the second time I have ordered in three years, and like the first time, they have taken a very long time to deliver. It seems to me that especially taking into account the offer of other brands, it is something that plays against them. The shipment is in a letter, so it is unjustifiable that they take more than a week to deliver. It's a pity but I will not order from Petit Fernand again.
Alex
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Answer from Petit-Fernand
Good morning Alex, and thank you for choosing Petit Fernand ! We are very sorry for the wait and that you did not receive your order in time, and sorry you had a bad experience with our brand. Have a nice day, Melina
1
/5
★☆☆☆☆
Catastrophic delivery times????
Fahima Yakoubi
Translated review
Answer from Petit-Fernand
Hello FAHIMA, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have a complaint. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Delivery time two weeks-not 48 hours.
Giulia C.
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Answer from Petit-Fernand
Dear Giulia, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
Good product, bad service. i am still waiting for some products i ordered over 2 weeks ago. I also received by mistake some products with different names, due to obvious sender mix-up
Guest
Translated review
Answer from Petit-Fernand
Dear customer, I am sorry that you received your order late. Should you wish to make a complaint, please do not hesitate to write to us at [email protected] Good day, Elena
1
/5
★☆☆☆☆
Order shipped to an old address (although it had been correctly modified). To date, the order is untraceable, and still not received. No commercial gesture.
Kathalyne
Translated review
Answer from Petit-Fernand
Hello Kathalyne, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I have not received my order. They do not respond to messages or calls. Lousy treatment. I am going to report them for scam
Lorena Machota Garmon
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Arrived late
Guest
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello, I still haven't received my order.
Jessica Rebelo
Translated review
Answer from Petit-Fernand
Hello Jessica, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I've been waiting 3 weeks.... How much longer?
Olga D.
Translated review
Answer from Petit-Fernand
Hello and thank you for shopping at esistmeins.de ! We invite you to contact our customer service for help: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
I still don't have it in my hands! I have had no information for more than 10 days! It's a disaster! It was for the beginning of my son's school year and nothing! What a pity!
Maria Eugenia Castro SaldaÑa
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Package never arrived. no way to track shipment.
P.c.
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
Hello , Dissatisfied with your products . The self-adhesive labels came off in the first wash. I request a full refund or replacement with iron-on labels. Thank you
Anneso
Translated review
Answer from Petit-Fernand
Hello Anneso, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
My opinion is very bad I placed my order on September 3rd and it has not arrived yet I have the books at home because I am waiting for the labels so I will ask for a refund if it does not arrive on Monday.
Elisabet Gil Gonzalez
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
After 3 weeks still not received my order several mail exchange. My order is going to be sent back by post, I don't know what happened but I haven't received anything... disappointed when it says on the site delivery within 48h
Claire Joerger
Translated review
Answer from Petit-Fernand
Hello Claire Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I am very disappointed, it was my first order on your site and the last. I ordered at the end of August and it is now September 19, 2019 and I still have not received my labels for my daughters. I find this disappointing on your part as I obviously did not receive an email apologizing for the delay or an ecplication!
Ouhsaine Fatiha
Translated review
Answer from Petit-Fernand
Hello Ouhsaine fatiha, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
They haven't arrived yet... Order placed before school started.... At least 3 weeks ago!
Rr
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Long delivery time. Placing an order on September 2 and not having it on September 19, I did not expect it.
David Borrut Marco
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
The label does not peel off the plastic. Pay for nothing because you can't use it. Last edit. I was contacted by a company representative who proposed a new shipment with working labels, but a month later I did not receive anything. Neither the refund of the money I paid. I am going to the bank to complain about the transaction because this company is a joke. You pay to receive nonsense.
Francesca Dragostin
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I was supposed to receive my order at the beginning of September, but I haven't received anything yet.
Laetitia
Translated review
Answer from Petit-Fernand
Hello Laetitia, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
It's been weeks since I placed and paid for the order and I still haven't received anything nor do I know where my tags are. A bit unfortunate, to strongly discourage'.
Kike
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Little clarity in delivery terms, order placed and after 15 days still not received the material. In 2019 in an e-commerce market, it is incomprehensible, unacceptable to wait 15 days to receive labels. Very bad service, experience not to be repeated. Sloppy customer care
Domenico D.
Translated review
Answer from Petit-Fernand
Dear Domenico, Thank you for choosing Petit-Fernand! Our shipping times include 48h working for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Have a nice day, Elena
1
/5
★☆☆☆☆
Didn't receive item emailed company and heard nothing back £18 out of pocket I'm not happy at all
Georgina B.
Answer from Petit-Fernand
Dear Georgina, We thank you for your message and are sorry you did not receive the goods. This is not normal and we invite you to contact us for help to: [email protected] ! Kindly, Marylin