/10
★★★★★
based on 125953 reviews published
★★★★★
based on 125953 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I can't track the shipment ..bad
Maurizio M.
Translated review
Answer from Petit-Fernand
Dear Mauritius, Thank you for choosing Petit-Fernand! The labels are sent via free, non-tracking priority mail and the items have a tracking number. Thank you for your feedback, we are indeed considering other more transparent shipping methods for next season. Sincerely, Elena
1
/5
★☆☆☆☆
I haven't received it yet. It takes a long time
Maite
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I never received the shipped order. To countless emails requesting an explanation, I keep getting the same automated response asking for the correctness of the shipping address. No one answers the phone and there is no mention on the website about how to get a refund. Disappointed.
Cristina S.
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Answer from Petit-Fernand
Dear Cristina, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Today 18-09 i still have not received my order placed on 08-09. you guaranteed delivery in 48 hours, actually to date it has been 240 !!!!! and i still do not have the material. 100% UNRELIABLE
Antonio A.
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Answer from Petit-Fernand
Dear Antonio, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have been waiting for your labels for fifteen days!
Annalisa C.
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Answer from Petit-Fernand
Dear Annalisa, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
I bought some labels that I am still waiting for, and instead of giving me a solution, they don't even send me the shipping number so I can complain. I am very unhappy this time.
Ingrid Garcia
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
The labels all come off. Either when first worn for pants or after 1 to 3 washes for other garments. Yes, I did follow the instructions.
Elena Dc
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Answer from Petit-Fernand
Hello Elena, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
The stickers I put on the clothes have come off in the first wash.
Laura
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
This year I placed an order which was made at the end of August and it has still not arrived. I contacted you and you told me that the address was wrong so in theory and seguin you said you would send them again ... and here we are still waiting with the nursery started and without a label on. I have to say that later I have tried to contact you via gmail, via instagram and via messenger...from none of them I have received a response.
Tatiana Rodriguez Simon
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Hello I am disappointed with my purchase nothing sticks to the clothes. I would like a refund. Best regards.
Nejma Hariati
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Answer from Petit-Fernand
Hello Nejma, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Placed order on 02/09/19, odine left on 06/09/19...on 18/09/2019 not yet arrived. I needed them as of 16/09/2019. I will never order again. Good scam.
Simona D.
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Answer from Petit-Fernand
Dear Simona, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I never received my order
Marjorie Aires
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Answer from Petit-Fernand
Hello Marjorie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
A disaster It never arrived within 48 hours, not even at the location because they got the address wrong. I had to return everything I do not recommend it
Verónica Pellicer
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order correctly. Have a nice day, Maialen
1
/5
★☆☆☆☆
Ordered 3 weeks ago and no delivery
Guest
Translated review
Answer from Petit-Fernand
Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order. We're in the process of resending it to you as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
Finally the stickers have arrived!!! But a month later, far from the deadline it said on the internet, although the stickers are very good and bring stickers as a gift. Improve the shipping.
Sonia Manzanares Utrilla
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received the product
Ggggggg
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Very bad Order on September 4 and we are on the 18th still does not arrive. untraceable package, very bad customer service, I wonder how a foreign company so famous on social works like this.
Maria
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Answer from Petit-Fernand
Dear Maria, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Never arrived!!! and you didn't even bother to handle a refund!
Francesca
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Answer from Petit-Fernand
Dear Francesca, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I placed my order on August 31st and I still haven't received it. After three emails, I'm still waiting for my package or my refund. Customer service keeps sending me the same automatic reply.
Esmeralda Lara
Translated review
Answer from Petit-Fernand
Hello Esmeralda, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint to [email protected] directly from your email box. Good day, Melina
1
/5
★☆☆☆☆
It's been 18 days since the order and I still haven't received anything, sending email they reply that the goods left on 7.09 and 2 working days are needed. I don't think I will order anything anymore
Guest
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have not received the package and it has been 14 days since I ordered it.
Rut
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] so that we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I do not recommend it. I ordered the labels at the end of August (30 euros), they shipped them on September 2 (sent from Paris by mail!) and they arrived on September 14, with school starting. In the meantime I had to provide more labels.
Guest
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Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Have a nice day, Elena
1
/5
★☆☆☆☆
I did not receive what I ordered
Annalisa
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Answer from Petit-Fernand
Dear Annalisa, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I never received the goods and placed the order at the beginning of September (15 days ago!!). Kindergarten started and I am still waiting for them but in the meantime they became useless because I adjusted differently. Really unhappy...I don't recommend this to anyone and I will never buy from this site again. Who knows if they will come sooner or later!
Federica
Translated review
Answer from Petit-Fernand
Dear Federica, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Still after two weeks I still have not received my order and yes. Receive any message about it.
Susanna
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Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not received anything and I have been waiting for a month. Besides I have sent you a message with the order number and you have not even answered. Please confirm.
Patricia Montero
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
We placed the order 18 days ago and still no trace of it. We have tried to contact them by phone and there is no way they will ever answer us, and when we write them an e-mail we get an automatic response so they do not give us an answer to our demand. So, as nice as the labels are, today we feel ripped off, in the end I had to mark everything with permanent so that school could start 🙁
Natàlia
Translated review
Answer from Petit-Fernand
Good morning and thank you for choosing Petit Fernand ! We are sorry that you have not yet received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I only give one star because I am still waiting for my order to arrive since the 2nd day I ordered it....
Isabel María De La Torre Laguna
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
I have not yet received my order
Cristina
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
THERE HAS BEEN AN ERROR IN THE PRINTING PROCESS AND THEY DO NOT ANSWER MY PHONE OR MY MESSAGES, IMPOSSIBLE TO CONTACT ME.
Elena Marcos
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. We will get back to you as soon as possible. Have a nice day, Maialen