/10
★★★★★
based on 125940 reviews published
★★★★★
based on 125940 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The design, the delivery, the ease with which the labels can be attached, great! Except that in the first wash, a lot of the labels have already come off... a real shame.
Gendy77570
Translated review
Answer from Petit-Fernand
Hi Audrey, Thank you for sharing your opinion! I'm sorry to hear that some of your labels are coming off, this is not normal. Please do not hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
3
/5
★★★☆☆
Fast delivery just unfortunate it was not what I ordered. I got the name and background but no picture. Thankfully it's enough to label my daughters clothing I was looking forward to getting the picture as well.
Rosi M.
Answer from Petit-Fernand
Hello Rosi, We are sorry to hear that you had a problem with your order. We invite you to contact our customer service at [email protected], so we can check and help you. For more information, please do not hesitate to call us. Kindly, Marylin
3
/5
★★★☆☆
I received my order more than 3 weeks after the purchase. Fortunately customer service is very responsive. Otherwise, the labels are very pretty.
Lydie
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Answer from Petit-Fernand
Hello Lydie, Thank you for sharing your opinion! I'm sorry you received your labels late, and hope you are satisfied with our products 🙂 Good day, Melina
2
/5
★★☆☆☆
Really disappointed. After a run in the washing machine, the iron-on labels peeled off...
Pauline
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Answer from Petit-Fernand
Hello Pauline, First of all, thank you for choosing C-MonEtiquette! I'm sorry that your labels are coming unstuck, it's not normal, I invite you to write to our customer service at [email protected] for any complaint. See you soon, the C-MonEtiquette team
3
/5
★★★☆☆
As for the labels, nothing to say, they're rather pretty and of good quality. But I don't give them many stars because I didn't appreciate the way I was "not treated". My order was in a hurry, so I took the liberty of sending an e-mail to customer service asking whether or not it was possible to arrange for me to receive them before the final date (my son's christening). This is because the delivery time announced on the site is for production, not dispatch, but I realized this after I'd placed my order... I never got a reply! I find this unacceptable because I had a real problem, and the labels are expensive. They arrived on the morning of the christening, and I finally stuck them on the same day, so everything turned out fine (fortunately, the christening was actually taking place in my home). However, I'm still disappointed.
Sylvie Lilou
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Answer from Petit-Fernand
Hello Sylvie, Thank you for your message and your order at C-MonEtiquette. I just checked with your email and your order number, and we didn't receive your email, that's why you didn't get any answer from us. Please know that we attach great importance to our Customer Service, and that we answer all our emails, we do not ignore any request we receive. However, we are delighted that you received your order on time and that you were able to organize your son's christening correctly. Have a nice day, the C-MonEtiquette team.
3
/5
★★★☆☆
The labels are great but the customer service is not good. I bought the same more than 20x already, but of the times I have had problem (shipping not correct) they were not able to solve it.
Maria
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Answer from Petit-Fernand
Dear Maria, Thank you for your message. I am sorry to hear that you had problems with our customer service, what happened? Please do not hesitate to contact us at [email protected]
3
/5
★★★☆☆
A little disappointed by the font size on the label, which is really small... You need good eyes !!!! I don't yet have much experience of the quality and durability after washing.
Magali
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Answer from Petit-Fernand
Hello Magali, Thank you for choosing C-MonEtiquette! We offer a wide variety of fonts on our site, and you've chosen a rather discreet one. When you choose your labels on our site, don't hesitate to take a good look at the personalization visual to make sure it suits you before confirming the order. Have a nice day, Melina
3
/5
★★★☆☆
Very large toast box, well-decorated, but the ice cube tray doesn't hold the box properly and falls on the toast and wets everything above it too....
Candice Liebens
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Answer from Petit-Fernand
Hello Candice, Thank you for ordering from C-MonEtiquette. Concerning the ice bar, it is not normal, it must be well clipped to the box, I invite you to write to us at [email protected] for any complaint See you soon, Melina
3
/5
★★★☆☆
Super cute and funny but they peel off very easily
Stephanie Bañuls
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Answer from Petit-Fernand
Hi Stephanie, Thank you for your message and for ordering with Petit-Fernand! I am sorry to hear that your labels are peeling off, I invite you to contact our customer service at [email protected] See you soon, Melina
2
/5
★★☆☆☆
I've ordered labels several times and have always been pleased with the quality, resistance to washing and ease of application. The labels on my last order seem to be different and I had a lot of trouble getting them to adhere.
Thierry Berly
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Answer from Petit-Fernand
Hello Patricia, Thank you for your review and your order at C-MonEtiquette! I'm sorry your labels didn't fit, I just checked and we hadn't received your email, so I'll be in touch right away. See you soon, Melina
2
/5
★★☆☆☆
Order never received.but refunded.
Rosana Charlet
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Answer from Petit-Fernand
Hello Rosana, Thank you for your message. Indeed, at your request, as you had not received your order, we have reimbursed you. We apologize for the inconvenience, the C-MonEtiquette team
2
/5
★★☆☆☆
Unfortunately the order has still not arrived, I would have needed it for my son leaving on 24/06 but as of today 02/07 it is still who knows where! Not being tracked possible it won't even arrive anymore!
Alice C.
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Answer from Petit-Fernand
Dear Alice, This is not normal you should have received your order by now. Please contact me at [email protected] to have it shipped back to you. Kind regards, Sophie
3
/5
★★★☆☆
Product is great and nicely packaged. But delivery was slow - the ëdespatched within 48 hours' on the website was misleading as in fact it didn't arrive for 10 days.
Erica
Answer from Petit-Fernand
Dear Erica, Thank you for shopping with us and for your message The orders are handed over to the postal services within 48 hours as First Class mail, to be delivered by the Royal Mail within 2 to 6 worked days. Sometimes it can take a little longer. We are sorry about this, but this depends on the post service and we have no influence on it. We are happy that you liked the product. Kind regards, Marylin
2
/5
★★☆☆☆
Does not stick to clothes and sports bag very disappointed.
Elodie Courard
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Answer from Petit-Fernand
Hello Élodie, First of all, thank you for choosing C-MonEtiquette! I'm sorry that your labels are coming unstuck, it's not normal, I invite you to write to our customer service at [email protected] for any complaint. See you soon, the C-MonEtiquette team
2
/5
★★☆☆☆
The labels are not resistant to washing hello yes, the labels were applied at least 24 hours before washing, pressing firmly and following the washing instructions. Sincerely
Jean-marc Nathanson
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Answer from Petit-Fernand
Hello Jean-Marc, First of all, thank you for choosing C-MonEtiquette! I'm sorry that your self-adhesive garment labels came unstuck. Did you apply them to the garment's care/brand labels or directly to the fabric?
3
/5
★★★☆☆
Not received on time.
Wendy Lottin
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Answer from Petit-Fernand
Hello Wendy, Thank you for sharing your opinion. We're sorry you didn't receive your order on time, please feel free to email us at [email protected] with any complaints. See you soon, Melina
2
/5
★★☆☆☆
The labels are very pretty, but they don't stay on your clothes, even though you follow the instructions for use.
Mathilde
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Answer from Petit-Fernand
Hello Mathilde, First of all, thank you for choosing C-MonEtiquette! I'm sorry that your labels are coming unstuck, this is not normal, I invite you to write to our customer service at [email protected] for any complaint. See you soon, the C-MonEtiquette team
2
/5
★★☆☆☆
The labels peel off very quickly after only a few washes.
Vitanostra
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Answer from Petit-Fernand
Hello Catherine, First of all, thank you for choosing C-MonEtiquette! I'm sorry that your labels are coming unstuck, this is not normal, I invite you to write to our customer service at [email protected] for any complaint. See you soon, the C-MonEtiquette team
3
/5
★★★☆☆
Generally speaking, everything is fine. But it is true that the color of the labels, particularly the one with the red background, disappointed me... because it is very dull. On the web it looks like a much more intense red. And the ones I received have a color more like a dull burgundy. Which I don't really like 🙁
Marisa P.
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Answer from Petit-Fernand
Dear Marisa, Thank you for your message and your order with Petit-Fernand. I am sorry that you are not satisfied with our labels, I invite you to send me an email to [email protected] with photos of what you have received, to see what we can do 🙂 See you soon, Melina
2
/5
★★☆☆☆
Ordered over three weeks ago and nothing has arrived yet.
Mari S.
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Answer from Petit-Fernand
Hello Mari, this is indeed not normal, the goods should have been with you long ago. Please contact our customer service: [email protected] and we will check what has happened. Mfg, Marylin
3
/5
★★★☆☆
The gourd lasted 1 week... the cap is already broken 🙁
Séverine
Translated review
Answer from Petit-Fernand
Hello Séverine, First of all, thank you for choosing C-MonEtiquette. I'm sorry that the cap is already broken, please contact our customer service at [email protected] 🙂 Good day, Melina
3
/5
★★★☆☆
Very practical and fast
Stephanie Nolot
Translated review
Answer from Petit-Fernand
Hello Stéphanie, Thank you for sharing your opinion! Good day, The C-MonEtiquette team
3
/5
★★★☆☆
Lunch box broken after 1 use (closing tab rather fragile especially for an item intended for children) but very good customer service because I received the replacement of the broken part very quickly. Thank you
Garcia
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Answer from Petit-Fernand
Hello Karla, Thank you for your comment! We are delighted that despite this incident you are delighted with our products and services. Have a nice day, Melina
2
/5
★★☆☆☆
The product I had the opportunity to test already last year is very good durable and easy to apply and order. unfortunately, shipping is a weak point, the company does not take responsibility nor does it operate tracking of orders, so it does not guarantee on delivery time and actual delivery. this year the package ordered never arrived! I preferred to turn to a more reliable although less attractive site to get the labels in time for my children's summer camp.
Paola
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Answer from Petit-Fernand
Dear Paola, thank you for the message. Indeed in Italy this is problematic because Italian postal services are very unpredictable. The good thing is that orders are sent for free. From this summer onwards we will offer traceable mailing but no longer free, so customers will have the choice. See you soon! 🙂 Sophie
2
/5
★★☆☆☆
Font much too small
Rachel
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Answer from Petit-Fernand
Hello Rachel, Thank you for choosing C-MonEtiquette. Indeed, the font you have chosen is a little small, we have several choices on our website and that's why when customizing, an image shows you what your labels will look like 🙂 Good day, Melina
3
/5
★★★☆☆
Labels arrived quickly but some came off right away with washing
Serena
Translated review
Answer from Petit-Fernand
Dear Serena, Thank you for your message. We are sorry for this inconvenience, which is abnormal for us, since, if applied correctly, the labels are permanent. We invite you to contact us at the customer service department at [email protected] with photos of the partially detached labels from which the application media are also visible, in order to be able to forward them to the quality department and quickly propose a solution. Kind regards, Sophie
2
/5
★★☆☆☆
Bonjour super déçu des etiquettes thermocolantes se décolle au 1 lavage.
Annick Tastet
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Answer from Petit-Fernand
Hi Annick, Thank you for your message and your confidence! We're sorry that the labels are coming off. This is not normal. Please contact us at: [email protected] See you soon, Marylin
3
/5
★★★☆☆
Poor quality product in terms of the label which comes off after 2 days.the isothermal gourd is of very good quality.fast delivery.
Eg
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Answer from Petit-Fernand
Hello Madam, Thank you for your message and your confidence! We're sorry that the labels are coming off. This is not normal. Please contact us at: [email protected] Glad you like the gourd! -:) See you soon, Marylin
3
/5
★★★☆☆
Second order, as much as the first conquered me, the second is a big disappointment. The labels don't stay on the objects and for the clothes, from the first wash the labels ended up in the machine. It's a shame, because the choice of colors and patterns is wide and pleasant!
Charlotte Lelievre
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Answer from Petit-Fernand
Hello Charlotte, Thank you for choosing C-MonEtiquette! I'm sorry that some of your labels are coming unstuck, this is not normal, I invite you to write to [email protected] for any complaint 🙂 See you soon, Marylin
3
/5
★★★☆☆
The first time I ordered it was very good but it's taking a long time. I placed the order more than 10 days ago and I still haven't received anything.
Magalie
Translated review
Answer from Petit-Fernand
Hello Magalie, I've just checked your order and it's not normal that you still haven't received anything. Please contact us at [email protected]. Thank you very much. Sincerely, Marylin