/10
★★★★★
based on 126692 reviews published
★★★★★
based on 126692 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I've ordered labels three times, fast delivery: efficient I ordered water bottles and lunch boxes to test: very satisfactory products, but a canvas bag was missing. I reported this and was offered a return, which I accepted at the same time as another order I wanted to place. I've just received the parcel and 3 bottle stoppers are missing. It's a pity that delivery is a problem.
Céline Truong
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Answer from Petit-Fernand
Hello Céline, Thank you for ordering from C-MonEtiquette! Indeed, as indicated by email you had bad luck with the delivery, there were two errors for your order, please excuse us for the inconvenience. I hope you are satisfied with our products. Have a nice day, Melina
3
/5
★★★☆☆
Delivery time over a week. My labels arrived too late.
Gaelle
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Answer from Petit-Fernand
Hello Gaelle, Thank you for your message and your order at C-MonEtiquette! I'm sorry you're not satisfied with our services, labels are indeed personalized products, which must first be manufactured, hence the 48-hour manufacturing time, and then shipped with the Post Office. We apologize for any delay. Have a nice day, Melina.
3
/5
★★★☆☆
Very happy with the product, but it took 3 weeks to arrive.
Ana
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Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit-Fernand! I am sorry you received your order late, I hope you liked it 🙂 Have a nice day, Melina.
2
/5
★★☆☆☆
Service envoi bcp too slow
Carton Dorothée
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Answer from Petit-Fernand
Hello Dorothée, Thank you for choosing C-MonEtiquette! We're working to improve our delivery times, so I'm sorry you received your labels late. Have a nice day, Melina.
2
/5
★★☆☆☆
Correct labels, but received the parcel more than a week after ordering, i.e. after my son had left on his discovery trip. No respect for the 48-hour deadline. Fortunately, I had doubled my order with a competitor who met the deadline.
Emmanuelle Chavet
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Answer from Petit-Fernand
Hello Emmanuelle, Thank you for your message and your order at C-MonEtiquette! Our 48 hours correspond to the manufacturing of the labels and not to the total delivery time 🙂 Good day, Melina
2
/5
★★☆☆☆
The items supplied are very nice in themselves, but a bit expensive. Payment with Paypal did not work despite several attempts via different devices and browsers etc. In the end I paid by credit card.
Jess
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Answer from Petit-Fernand
Hello Jess. Thank you for your review! We are pleased that you like the items. We are sorry that you had problems with Paypal. There is nothing we can do, but we are glad that it worked out with your credit card. Thank you very much for your trust! Mfg, Marylin
3
/5
★★★☆☆
Fast delivery, the labels are nice, but mine don't wash well, they come off after the clothes have been put in the washing machine.
Sandra Lopez
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Answer from Petit-Fernand
Hello Sandra, Thank you for your message! I'm sorry that some of your labels are coming off, did you apply them on the care labels of the garments and not directly on the fabric, as specified in our user guide? Have a nice day, Melina
2
/5
★★☆☆☆
Clothing labels come off after the first wash...
Anonyme
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Answer from Petit-Fernand
Hello Céline, Thank you for choosing C-MonEtiquette! If you have any complaints, please don't hesitate to contact us at [email protected]. Good day, Melina
3
/5
★★★☆☆
After machine washing, the labels are already peeling off!
Isabelle
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Answer from Petit-Fernand
Hello Isabelle, Thank you for choosing C-MonEtiquette! I'm sorry your iron-on labels are coming off, this is not normal. Please contact our customer service department at [email protected] Good day, Melina.
3
/5
★★★☆☆
I think the rendering is superb. I took the iron-on labels, but unfortunately I threw away a garment because I burned the fabric. It's not easy to get the hang of it. Practice on old clothes first.
Coccinnelle_rev
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Answer from Petit-Fernand
Hello Sandy, Thank you for ordering from C-MonEtiquette. I'm sorry that one of your garments burned, it's not normal indeed you must use the protective paper, do not exceed 200°C nor the setting time, and especially on textiles that can withstand the iron. Have a nice day, Melina.
2
/5
★★☆☆☆
Nice labels, but they peel off and get damaged after 3 washes.
Rasheeda Taverne
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Answer from Petit-Fernand
Hello Rasheeda, Thank you for your message and your order at C-MonEtiquette! I'm sorry your labels are coming unstuck, please write to us at [email protected] if you have any complaints. See you soon, Melina.
2
/5
★★☆☆☆
Disappointed... I'm disappointed with the labels. I ordered them several years ago and they held up very well. This time, after putting them under the iron and washing them once in the washing machine, most of them came off...
Stéphanie
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for your message and your order at C-MonEtiquette! I'm sorry your labels are coming unstuck, please write to us at [email protected] if you have any complaints. See you soon, Melina.
2
/5
★★☆☆☆
Ordering is easy but the tracking is not there and shipping takes too long.
Fanny Briois
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Answer from Petit-Fernand
Dear Fanny, thank you for your message and your confidence. The labels are sent by priority mail without tracking number, which allows us to offer free shipping on all label orders. We're sorry if the post office took a long time to deliver, on average it takes 2 to 6 working days. Sincerely, Sophie 🙂
2
/5
★★☆☆☆
Time taken to receive payment far too long due to late dispatch of order and order received when my child was travelling so too late.....
Leslie Vandeweyer
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Answer from Petit-Fernand
Dear Madam, we are very sorry that your order arrived too late. However, I would like to inform you that we are not to blame for this situation, and that we acted as quickly as possible under the circumstances. You made the transfer on Friday, and banks are inactive at weekends and often on Mondays too. Your transfer had to go through only on Tuesday and we put it into production on Wednesday, which left little time for dispatch if your son left on the following Monday. We advise you to pay by credit card or Paypal for your next order, as it will be instantaneous. Have a nice day 🙂 Sophie
3
/5
★★★☆☆
Beautiful design but poor hold on clothes for self-adhesive labels .
Nfa
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Answer from Petit-Fernand
Hello, thank you for your message. The labels usually hold a long time, this is not normal, unless they are glued directly on fabric. Please email us at [email protected] with photos of the labels coming off so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
3
/5
★★★☆☆
It's very expensive but very useful
Madame Laure Bensimon
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Answer from Petit-Fernand
Dear Laure, thank you for your kind message and your confidence. See you soon, Sophie
2
/5
★★☆☆☆
I'm disappointed, the labels come off even before the clothes have been washed, and after washing, let's not talk about it.
Sandrine Raynaud
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Answer from Petit-Fernand
Dear Sandrine, thank you for your message and your confidence. We're sorry to hear that your labels have come unstuck. Iron-on labels are normally permanent, so there's obviously a problem, I think with the application. Please email us at [email protected] so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
3
/5
★★★☆☆
Labels peel off, but very fast shipping
Johanna Mero
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Answer from Petit-Fernand
Dear Johanna, thank you for your message and your confidence. We're sorry to hear that your labels are coming off. Iron-on labels are normally permanent, so there's obviously a problem. Please email us at [email protected] with photos of the peeling labels so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
3
/5
★★★☆☆
Very practical and very pretty labels, but it's a shame they came off in the 1st wash. Only downside.
Luciana Vidal
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Answer from Petit-Fernand
Dear Luciana, thank you for your message. Labels usually last a long time, which is not normal, unless they are stuck on fabric. There's obviously a problem. Please email us at [email protected] with photos of the labels coming off so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
3
/5
★★★☆☆
The stickers for the clothes have held up quite well so far. We are definitely disappointed with the stickers for the shoes. After just 1 week, the name is no longer legible. We will definitely have to switch to another supplier.
Sonia H.
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Answer from Petit-Fernand
Thank you very much for your review Mrs. Hake. Regarding the shoe stickers, did you stick the protective film over them as instructed? Mfg
3
/5
★★★☆☆
Self-adhesive labels don't stick to all textiles. On the shoe pads all writing fades in 2 days with foot rubbing. Order received quickly. Nice design. Very clear website
Stephanie Briguet-lamarre
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Answer from Petit-Fernand
Dear Stéphanie, thank you very much for your very positive message 🙂 I can see why the labels don't stick and fade. First of all, self-adhesive labels for objects must absolutely not be stuck directly onto the textile, but onto the care or brand label. And as for the shoe labels, I understand that you didn't apply the transparent protective label supplied with the booklet, which serves to prevent rubbing between the foot and the ink. Please do not hesitate to contact me, Sophie
2
/5
★★☆☆☆
Very disappointed. The labels don't stick
Titelle
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Answer from Petit-Fernand
Dear Madam, thank you for your message and your confidence. Could you please contact our customer service department? You had ordered labels for the objects, which normally hold very well. Please send us some photos of the areas where the labels were applied to [email protected] and we'll help you, or even send you back labels to compensate. See you soon, Sophie
3
/5
★★★☆☆
The iron-on labels are fine, but the self-adhesive ones on the wash label unfortunately don't stick.
E. Poitou
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Answer from Petit-Fernand
Thank you for your message. The labels usually last a long time, that's not normal, unless they are glued on fabric. There is obviously a problem. Please email us at [email protected] with photos of the labels coming off so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
3
/5
★★★☆☆
Received quickly and as ordered. Original drawings. Legibility is not perfect and lacks clarity (whatever the colors chosen). I love the booklet presentation which makes it very easy to use. The biggest drawback is the way the ink holds on the shoe labels. Whether I was wearing sneakers with socks or barefoot slippers, everything was erased in 5 days. This is most regrettable.
Chopin
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Answer from Petit-Fernand
Thank you for your message and your confidence. We're sorry to hear that you've had problems with your shoe labels, and we'd like to help. It seems that the transparent protective labels supplied with your shoe labels have not been glued over them. As a result, the labels are in direct contact with the foot and rubbing erases the ink. Please do not hesitate to contact me for any further information you may require, and I'll be happy to help you in the future if necessary. Sophie
3
/5
★★★☆☆
The iron-on labels are top notch, but the object labels and self-adhesive labels are not so great. For my part, they were badly precut, so peeling them off their backing was a real pain, and they even tore.
Angelique
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Answer from Petit-Fernand
Dear Angélique, thank you for your message. We're sorry if the quality wasn't perfect! If this is the case, please send us an e-mail to [email protected] with photos of the incorrectly die-cut labels. I also invite you to contact us so that we can send you labels at our expense to compensate for those that have been damaged. See you soon, Sophie
3
/5
★★★☆☆
Great labels, wash-resistant, won't come off. However, I also ordered a personalized gourd and the stopper lasted 1 week...! At that price, I expect more sturdiness... The first time I dropped it, the stopper broke (and I'm on my 3rd or 4th different stopper, since you can buy them separately)...
Sandra
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Answer from Petit-Fernand
Dear Sandra, thank you for your message. That's a lot indeed! Please contact us by email at [email protected] and we'll do our best to help you. See you soon, Sophie
3
/5
★★★☆☆
Quality leaves much to be desired
Mar Zorrilla
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Answer from Petit-Fernand
Dear customer, Thank you for choosing Petit-Fernand. I am sorry that you are not satisfied with our products, I invite you to contact our customer service at [email protected] Have a nice day, Melina.
3
/5
★★★☆☆
Fast, careful shipping. Iron-on labels and self-adhesive labels for objects are resistant to washing (in washing machines and dishwashers). However, the self-adhesive labels for clothes do not hold and end up stuck anywhere, or in the washing machine filter after each wash. Too bad....
Angelique
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Answer from Petit-Fernand
Dear Angélique, thank you for your message. This is indeed not normal! Please email us at [email protected] with photos of the labels coming off so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
2
/5
★★☆☆☆
We did exactly as we were told except that it didn't hold, even though the clothes were worn 48 hours later and washed clean. I would never recommend this site for ordering labels.
Aurélien Borne
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Answer from Petit-Fernand
Dear Mr Borne, thank you for your message. The iron-on labels are permanent, so there is obviously a problem. Please email us at [email protected] with photos of the labels coming off, so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
3
/5
★★★☆☆
Labels very well thank you
Hanane Bourass
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Answer from Petit-Fernand
Hello Hanane, Thank you for choosing C-MonEtiquette! Have a nice day, Melina.