/10
★★★★★
based on 128938 reviews published
★★★★★
based on 128938 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed the order on 28.08 and the package arrived 11.09. despite several emails I never got any response from customer service. If not the usual automatic response "we will ship your package within 48 hours". Customer care is crucial for a company. You cannot ignore customers. I was so disappointed.
Loredana B.
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Answer from Petit-Fernand
Dear Loredana, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
You must well specify the delivery time, not indicate 48 hours!!!
Francesco
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Answer from Petit-Fernand
Dear Francis, Thank you for choosing Petit-Fernand! Our shipping times include 48h working for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Have a nice day, Elena
1
/5
★☆☆☆☆
At the moment not good review. Ordered the labels on a Friday, the following Thursdayand I get an email warning me that the 48h delivery time cannot be met as they said and that the labels are being reprinted. conclusion: my daughter has already started school but I can't deliver the materials because they are not labeled. I asked for my money back because I don't need the labels +, but I still haven't received a response.
Ospite
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Answer from Petit-Fernand
Dear customer, Thank you for your message. We have responded to you by email in order to resolve the situation. Kind regards, Elena
1
/5
★☆☆☆☆
Very slow delivery.
Luciana G.
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Answer from Petit-Fernand
Dear Luciana, Thank you for choosing Petit-Fernand! Our shipping times include 48h working hours for manufacturing plus 2 to 10 working days for delivery, and are listed on our website at https://www.petit-fernand.it/domande-risposte-prodotti Good day, Elena
1
/5
★☆☆☆☆
Unfortunately, after two weeks the order has still not arrived!
Federica
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Answer from Petit-Fernand
Dear Federica, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
I have yet to receive the goods
Giulia B.
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Answer from Petit-Fernand
Dear Julia, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Good day, Elena
1
/5
★☆☆☆☆
Unfortunately I have to give negative review as the goods never arrived!
Veronica L.
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Answer from Petit-Fernand
Hi Veronica, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, we have put it back into manufacture and sent it back. We hope you will receive it soon! Have a great day, Elena
1
/5
★☆☆☆☆
Never arrived the shipment paid for more than a month ago.... Still waiting
Caterina F.
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Answer from Petit-Fernand
Hi Caterina, Thank you for choosing Petit-Fernand! I am really sorry that you did not receive your order, in case of non-receipt I invite you to write an email to [email protected]. Good day, Elena
1
/5
★☆☆☆☆
Very nice products but very bad customer service. I ordered some stickers and another product. They notify me by email that the product will be shipping late and they will give some free stickers. After a few days an email arrives notifying me that the order has shipped. I assume that the items will arrive all at once. I receive it, but in the envelope I find only the product and the free stickers, no label. I write notifying them that I have received the package but the labels are missing, they reply that the labels were shipped separately; nil mention of my communication regarding the fact that they have not yet arrived and what I will have to do if they do not arrive, which is definitely likely, since if the shipment of the product was late I imagine that the labels were shipped first...of course I can only guess since they did not even inform me when they were shipped. I rewrite asking for more information, but all is silent.... The order is dated 28/08. I am still waiting.
Barbara
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Answer from Petit-Fernand
Hi Barbara, I am sorry that you received your order late. Should you wish to make a complaint, please do not hesitate to write to us at [email protected] Good day, Elena
1
/5
★☆☆☆☆
Labels ordered on August 29 and never delivered
Barbara D.
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Answer from Petit-Fernand
Dear Barbara, Thank you for your message. As promised by email, your order, lost by the postal service, was put back into manufacture today. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
I still have not received the order placed by me about ten days ago now. I have already paid for the order but, so far, I see no record of what I purchased. Will the goods be delayed? Are they perhaps taking all the useful days for delivery and beyond? If so I will let you know....
Riccardo G.
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Answer from Petit-Fernand
Dear Richard thank you for your message. As promised by email, your order, lost by the postal service, was put back into manufacture today. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
It has been 15 days since the purchase and I still have not received my order. I have filed a claim and they tell me that there has been a problem with the printing of the labels and that they will do it again. Instead of sending it to me by express mail they send it by ordinary mail without even a tracking number to give me. I am still waiting for my package... a disaster!
Visitante
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Answer from Petit-Fernand
Good morning, we are sorry that you have not received your order because of this problem. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Have a nice day, Maialen
1
/5
★☆☆☆☆
Delivery times not respected and I still haven't received my parcel and I have no information. It's just not professional.
Nizya Christina Gnalabeka Atsouadi
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Answer from Petit-Fernand
Hello Nizya, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I haven't received anything after 12 days
Martina F.
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Answer from Petit-Fernand
Dear Martina, Thank you for your confidence in us. I have responded to your email. I look forward to your kind reply, "Should you wish to confirm a more secure address (preferably home address, provided with a mailbox with the recipient's name clearly visible), please feel free to do so. We await your confirmation so that we can relaunch the manufacture." Kind regards, Sophie
1
/5
★☆☆☆☆
The truth is that I was disappointed and I do not think I will repeat. The delivery was in 15 days when on the web they say from 48 hours. I claimed the order on several occasions and either I had no response or it took days to arrive. I do not recommend it
Guest
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Answer from Petit-Fernand
Good morning! We are sorry for the wait and that you did not receive your order in time. Have a nice day, Maialen
1
/5
★☆☆☆☆
Order never received! non-existent customer service (automatic message sent in response!) I'm disappointed.
Kija
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Answer from Petit-Fernand
Hello Jackie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I received someone else's order (wrong name tags) and the lunch box bag was missing. This order arrived within 9 days (6 working days). I sent an e-mail to the "contact" for my label, but the telephone number only answered on an answering machine which said that all exchanges were by e-mail. I received a reply within a day, with apologies. The order was resumed and scheduled for 48 hours ... I'm still waiting, it's already been 4 days ... in short, I'm disappointed, we're already 15 days from the start of the school year ... announced deadlines not respected ...
Laurène Corchia
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Answer from Petit-Fernand
Hello Laurène, Thank you for your message. I'm sorry, we sent you back this order on 12/09 Good day, Melina
1
/5
★☆☆☆☆
My parcel has not been received
Sophie Roux
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Answer from Petit-Fernand
Hello Sophie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a complaint at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I placed the order for 100 labels on August 31, and as of today, September 15, they still have not arrived.
Guest
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Answer from Petit-Fernand
Dear Federica, Thank you for your confidence in us. We still look forward to your kind reply to our last email: "Should you wish to confirm a more secure address (preferably home address, provided with a mailbox with the recipient's name clearly visible), please do not hesitate to do so. We await your confirmation so that we can relaunch the manufacture." Kind regards, Sophie
1
/5
★☆☆☆☆
The order has not arrived since I placed it 15 days ago.
Iván Almodovar Heredia
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order never received
Micaela F.
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Answer from Petit-Fernand
Dear Micaela thank you for your message. Your order was shipped on 02/19, you should have received it already! Please contact us at [email protected]. Kind regards, Sophie
1
/5
★☆☆☆☆
The labels don't stick very well and wash off after 1 wash.
Laetitia Vion
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Answer from Petit-Fernand
Hello Laetitia, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
The package has arrived and they are very nice. I don't investigate the delay because the Italian postal service is capable of anything!!! 🙂
Sonia M.
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Answer from Petit-Fernand
Dear Sonia thank you for your message. Your order was shipped on 04/19, you should have received it already! Please contact us at [email protected]. Kind regards, Sophie
1
/5
★☆☆☆☆
The iron-on labels are beautiful, but they come off in the first wash. I wouldn't recommend them at all!
Stephanie
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for choosing C-MonEtiquette! I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have no response from them and I can't get in touch and the package has not arrived.
Marisa Arcas Plazas
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Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
It has been 15 days and still the product has to arrive
Antonella
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Answer from Petit-Fernand
Dear Antonella, Thank you for your message. We are waiting for your response to our last email to confirm your shipping address. See you soon, Sophie
1
/5
★☆☆☆☆
I have been buying for years and always do well
Ada
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Answer from Petit-Fernand
Thank you very much Ada ! Then it should be 5 stars and not 1 right ? :-)) Sophie
1
/5
★☆☆☆☆
Ordered on the 3rd nn have not yet arrived
Barbara B.
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Answer from Petit-Fernand
Dear Barbara thank you for your message. Your order was shipped on 04/19, you should have received it already! Please contact us at [email protected]. Kind regards, Sophie
1
/5
★☆☆☆☆
I haven't received my order, 2nd is September and still waiting.
Lucy J.
Answer from Petit-Fernand
Thank you for your message, we are truly sorry that your order has been lost by the post office. We remanufactured it free of charge, you should receive it somewhere next week. Let us apologize for the inconvenience caused. Take care, Eva
1
/5
★☆☆☆☆
Incorrect debit from my order ??????
Angelique Boyer
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Answer from Petit-Fernand
Hello Angélique, Thank you for sharing your opinion. I'm sorry, please contact our customer service department at [email protected] so that we can find a solution. Good day, The C-MonEtiquette team