/10
★★★★★
based on 126724 reviews published
★★★★★
based on 126724 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Deadlines not met. No commercial gesture to compensate for the delay.
Ju
Translated review
Answer from Petit-Fernand
Hi Juliette, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Label peels off after first wash
Priscillia Bellon
Translated review
Answer from Petit-Fernand
Hello Priscillia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
It's been 2 weeks and I still haven't received my labels. I wrote 1 email but no answer. Decu
Thi Trang Doan
Translated review
Answer from Petit-Fernand
Hello Thi Trang, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
TERRIBLE CUSTOMER SERVICE. HALF A MONTH AND I STILL HAVEN'T RECEIVED. Half a month later I have not received my order. I complained and they told me to wait.... and if it didn't arrive in a while I should contact them again to see what they could do.
Nuria Contreras CalzĂłn
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I never received my order and when I tried to contact customer service, no one got back to me.
Arielle V.
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. I have sent you an e-mail in this regard. The goods should have reached you by now, otherwise please contact our customer service by mail: [email protected] ! Thank you very much ! Mfg, Marylin
1
/5
★☆☆☆☆
I placed an order on 02/09, today 14/09 I still have not received anything....
Beatrice
Translated review
Answer from Petit-Fernand
Dear Beatrice thank you for your message. As promised by email, your order at the incomplete address, and therefore difficult to be delivered by the postal services, was put back into manufacture today at a new address, at our expense. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
A disgrace. It's been 15 days since I ordered them and they haven't arrived. And you still dare to ask my opinion?
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Because I'm still waiting for my order!!!!!!!
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I am still waiting to receive my order from August 30 and no one tells me anything. I ask at least to be refunded. Thank you
Pravato A.
Translated review
Answer from Petit-Fernand
Dear Arianna thank you for your message. As promised by email, your order, lost by the post office, was put back into manufacture on 19/09. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
Excellent quality and great price! Quick in shipping
Mariangela L.
Translated review
Answer from Petit-Fernand
Thank you very much Mariangela ! Then it should be 5 stars and not 1 right ? :-)) Sophie
1
/5
★☆☆☆☆
Not received !!!!!
Sondes Amor
Translated review
Answer from Petit-Fernand
Hello Sondes, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
They have peeled off after the first wash
Sandra Mirallave
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I had to buy others because they did not arrive on time. They have taken many days to arrive
Rebeca
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you did not receive your order in time. Best regards, Maialen
1
/5
★☆☆☆☆
I never received my order, nor did I get a response from the site.
Corine
Translated review
Answer from Petit-Fernand
Hello Corine, I'm sorry you didn't receive your order. Please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Sorry but I still haven't received my parcel for 14 days.... ?????????
Ba
Translated review
Answer from Petit-Fernand
Hello Beatrice, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
The labels didn't stick after the first wash at 40 degrees. However, the instructions for applying the labels were followed.
Jennifer Ducat
Translated review
Answer from Petit-Fernand
Hello Jennifer, I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Labels do not stick
Rosana Iglesias
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I still haven't received my order !!!!
Choubila Saci
Translated review
Answer from Petit-Fernand
Hello Choubila, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
It has now been two weeks since the purchase and the product has still not arrived....
Lm
Translated review
Answer from Petit-Fernand
Dear Lucia, we advise you to contact us because your order was shipped on 03/09.This is not normal. See you soon, Sophie
1
/5
★☆☆☆☆
Received the order and despite following the instructions provided the labels came off during the wash.
Asmaa
Answer from Petit-Fernand
Dear Asmaa, thank you for putting this to our attention. This situation is indeed not normal and will be fixed as soon as possible! I already sent you an email on that matter, Waiting for your answer Have a lovely day, Eva
1
/5
★☆☆☆☆
The advertisement we guarantee manufacture within 48 hours misleads because you expect ultra fast delivery which is not the case at all. I waited 2 weeks to receive the order and so my daughter is to date at school without erichette on the clothes x 2 weeks and when at school they change them even 4 times a day you can understand that it is a disaster
Guest
Translated review
Answer from Petit-Fernand
Dear Serena, Thank you for your message. Indeed we manufactured and shipped your custom labels in 48 hours, and from France the delivery time is 2 to 10 working days by priority mail, as promised on our website. We are sorry that you understood that "manufacture" meant "delivery." Kind regards, Sophie 🙂
1
/5
★☆☆☆☆
I still haven't received anything yet!
Roberta
Translated review
Answer from Petit-Fernand
Dear Roberta, we advise you to contact us because your order was shipped on 03/09.This is not normal. See you soon, Sophie
1
/5
★☆☆☆☆
Arrived 10 days after shipping notice
Michela A.
Translated review
Answer from Petit-Fernand
Dear Michela, We are pleased that you received your order on time for delivery. In fact, they are 2 to 10 business days after shipment as stated on our website. Kind regards, Sophie
1
/5
★☆☆☆☆
Very disappointed for the delivery which was very long as well as some of the labels which do not peel off at all and which are unusable!
Florine Fournier
Translated review
Answer from Petit-Fernand
Hello Florine, I'm sorry your labels aren't die-cut properly, that's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
The package still hasn't arrived after 10 days
Angela
Translated review
Answer from Petit-Fernand
Dear Angela, We are awaiting your response to our last email of 17/09. See you soon, Sophie
1
/5
★☆☆☆☆
I ordered the labels on August 26 and today, September 13, they still have not arrived! School has started and I have not been able to label anything for my children. Absurd that it takes this long for shipping! If I had known I would have never ordered from this site.
Laura C.
Translated review
Answer from Petit-Fernand
Dear Laura, This is not normal... In this case, we recommend that you contact us at customer service as soon as possible [email protected] Kind regards, Sophie
1
/5
★☆☆☆☆
Bought these last year and they were brilliant. This year unfortunately I have been very disappointed. The labels started to come off after 3 days in school and once washed every label fell off. I followed instructions so no idea why they are such poor quality
Nikki C.
Answer from Petit-Fernand
Thank you for your message, You are right, this is indeed not a normal situation. We have contacted you via email to find what went wrong, and will make sure you end up being thrilled with your order! In the meantime let we sincerely wish to apologize for the inconvenience. Have a lovely day, Eva
1
/5
★☆☆☆☆
I haven't received it yet... my daughter has been at school for a week already
Bibianamarcela GiraldorodrĂguez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Unfortunately, I did not receive the order in the specified time.... school started and I had to make other arrangements to label books and notebooks to my daughter
Guest
Translated review
Answer from Petit-Fernand
Dear Elisa, we are sorry but we have replied to you three times without hearing back from you for more than a week to confirm the address in order to be able to reship the goods... We are waiting for your reply. See you soon, Sophie
1
/5
★☆☆☆☆
Bad. I placed an order that never arrived. The purchase was dated August 26th, and since delivery had not yet occurred in early September, I wrote to customer service. I received an email reply in which they "wished" me delivery on Sept. 11, which did not happen. I asked, therefore, for a refund and this time I received an automated reply email containing an invitation to review the service on this site!!!
Emanuela
Translated review
Answer from Petit-Fernand
Dear Emanuela, we are sorry for this situation. You may have understood that you would receive delivery in 48 hours but that is not what we propose. In fact from our email exchanges (not automatic these) we understood that the mail had lost her envelope. We offered to resend her order free of charge but she preferred a refund, and we did. It went wrong for this time, we hope to have another opportunity to show her the quality of our work and service. Kind regards, Sophie 🙂