/10
★★★★★
based on 125935 reviews published
★★★★★
based on 125935 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I bought some self-adhesive labels for clothes, the design is well reproduced compared to the model, but some labels come off in the first wash, which is a shame. The strength of the adhesive needs to be reviewed. Thanks
Manue
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message. I'm sorry that some of your labels are coming off and I've just checked that you ordered both labels for clothes and labels for objects. Perhaps you stuck the labels for objects on clothes? Please don't hesitate to contact us at [email protected] Good day, Melina.
3
/5
★★★☆☆
Good product. However, delivery was longer than expected. I recommend taking early to place the order. However, I am satisfied with it.
Sara P.
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Answer from Petit-Fernand
Thank you Sara for trusting us 🙂 Sophie
3
/5
★★★☆☆
The order arrived very late! Had to wait 6 weeks for it! The quality is not what I expected! The print is very blurry! Too bad!
Silvia H.
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Answer from Petit-Fernand
Hello Silvia, thank you very much for your review. We are currently working on providing you with an even better service. Can you possibly send me photos to [email protected]? I'll be happy to send you a replacement if that's okay with you. Best regards and have a nice day, Eileen
3
/5
★★★☆☆
Shipped on April 19, my labels arrived on May 9.... I find it very long!!! On the other hand, I'm discovering the self-adhesive clothing labels, and I'll have to see how well they hold up in the long run, but they're a great idea! Bravo also for increasing the number of colors and patterns!
Aurel
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Answer from Petit-Fernand
Hello Aurélie, Thank you for choosing C-MonEtiquette and for your kind comment! Indeed, we try to renew our colors and patterns regularly 🙂 Concerning delivery, we are working to offer you faster shipping. Have a nice day, Melina.
3
/5
★★★☆☆
Great delivery. Great labels on clothes, shoes and slippers, but on some items it doesn't stay, shame to review.
Marie
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Answer from Petit-Fernand
Hello Marie, Thank you for choosing C-MonEtiquette and sharing your opinion! It's not normal for the labels not to hold, so don't hesitate to write to us at [email protected] if you have any complaints. See you soon, Melina.
3
/5
★★★☆☆
The labels hold well at first, but not over time. Children change size quickly so it's okay but can be annoying for older children.
Super Faire-part
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Answer from Petit-Fernand
Hello Vanessa, Thank you for choosing C-MonEtiquette and for giving us your opinion on our brand. Have a nice day, Melina.
3
/5
★★★☆☆
Hello, I took two types of labels, one for objects and the other self-adhesive for clothes. The labels for objects have held extremely well I am delighted but for clothes after 2 washes they have peeled off I find it not great and on top ...
Virginie Rufino
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Answer from Petit-Fernand
Dear Virginie, thank you for your message. This is not normal, so could you please contact us by email with photos of the labels coming off? We'll find out why and fix it. 🙂 Sophie
3
/5
★★★☆☆
I've been buying iron-on labels for a few years now but the quality is average, too bad.
Monsieur Carrot
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Answer from Petit-Fernand
Dear Monsieur Carrot, thank you for your message. This is not normal as iron-on labels are permanent. Could you please contact us by email with photos of the labels coming off? We'll find out why and put things right. See you soon 🙂 Sophie
3
/5
★★★☆☆
The design of the canteen is very nice but the lid breaks very easily.
Ikertxu
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Answer from Petit-Fernand
Dear Iker, Thank you for choosing Petit-Fernand! Do not hesitate to contact me if you have any problem with one of our products. See you soon, Melina.
3
/5
★★★☆☆
Hello, I was disappointed with the badge labels for suitcases or backpacks. There was nothing to go with it, just the labels to stick on. I was expecting to receive badges that would go on the bag or suitcase.
Djamila
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Answer from Petit-Fernand
Dear Djamila, thank you for your confidence. In fact we only sell labels. Thank you for your message, we'll take it into account for the future. Sincerely, Sophie
3
/5
★★★☆☆
I was happy to order but in fact it's like the others : it doesn't hold up. I'm disappointed with the results.
Marie Gommer
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Answer from Petit-Fernand
Dear Ms Gommer, thank you for your message. We are very sorry. I'll contact you by email to see what happened, as labels normally last a long time. See you soon, Sophie
3
/5
★★★☆☆
Order not received after more than 2 weeks... Easy to contact after-sales service, order had to be redone... too bad it took so long... :/
Staicy.g
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Answer from Petit-Fernand
Dear Staicy, indeed we are sorry, the post office lost your envelope. I hope you're happy with your products now that you've received them! See you soon, Sophie 🙂
2
/5
★★☆☆☆
To this day I still haven't received anything... even though I've had confirmation of receipt of my order and payment in the meantime my daughter has already left on her school trip... very disappointed! Here we are on the morning of 17/5 and still nothing! This wasn't my first order with you... but it may be my last, given your lack of responsiveness... all my other orders were processed, shipped and received on time in less than a week! Now my daughter has already left and returned from her sea class! Labels that will be useless as we had to find another solution! Have a nice day!
Ml
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Answer from Petit-Fernand
Dear Muriel, we are very sorry. However, we are still within the normal postal delivery times. On the other hand, if you still haven't received anything by 17/05, please contact us at customer service, as we would have exceeded them by then. Yours sincerely, Sophie
2
/5
★★☆☆☆
Labels peel off even with a hot iron
Elodie Tornare
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Answer from Petit-Fernand
Hello Elodie, I'm very sorry to hear that you're having problems with your labels. This is unusual, as iron-on labels are permanent. So that I can help you, would it be possible for you to email me at [email protected] with photos of the labels coming off or, failing that, photos of where the labels were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Looking forward to hearing from you, Sophie 🙂
3
/5
★★★☆☆
I ordered a lunch box for my son, within s few days the lid broke, which I informed to Petit Ferdinand, they mentioned they would send me a replacement ... there weeks later I am still waiting. The products are really nice, I have bought the clothing labels and they are fantastic, unfortunately the issue with lunch box has been really disappointing.
Livia C.
Answer from Petit-Fernand
Dear Livia, thank you for letting us know. I'm really sorry you didn't get your latch yet, I just asked for another one to be sent to you ASAP. Tell me as soon as you get it. Take care, Sophie
2
/5
★★☆☆☆
Labels come off.
Jody Gefrain
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Answer from Petit-Fernand
Hi Jody, I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to email me at [email protected] with photos of the labels coming off or, failing that, photos of where the labels were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Looking forward to hearing from you, Sophie 🙂
3
/5
★★★☆☆
The stopper on the water bottle we bought is already broken after 2 weeks of use...
Aurelie Gillieaux
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Answer from Petit-Fernand
Dear Madam, we're sorry to hear that. Have you contacted customer service by email? [email protected]. See you soon to help you, Sophie
3
/5
★★★☆☆
Very nice label but unfortunately the 48h shipping time is not respected. I had to wait 3 weeks before receiving my order. After calling 3 times.
Ludivine Dubaele
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Answer from Petit-Fernand
Dear Ludivine, we're very sorry to hear that we've had a minor technical problem with our new website. We would be delighted to offer you a 15% discount code for your next order. Yours sincerely, Sophie
3
/5
★★★☆☆
I received my order more than 1 week later than expected...too bad.
Joranr
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Answer from Petit-Fernand
Dear Madam, we apologize for the inconvenience. For your information, delivery times for Belgium are 48 hours for production + 2 to 6 working days for delivery (sometimes up to 10 in case of unforeseen events). Yours sincerely, Sophie
2
/5
★★☆☆☆
The labels don't stay on after the 1st wash I'm disappointed.
Elsa Brooks
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Answer from Petit-Fernand
Dear Elsa, we're sorry to hear that. Have you contacted customer service by email? [email protected]. See you soon to help you, Sophie
2
/5
★★☆☆☆
I received my parcel damaged and soaked. I sent a message to c mon étiquette to inform them and I had no return... I am very disappointed.
Allibert Megane
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Answer from Petit-Fernand
Hello, we're sorry we didn't receive your message, hence our silence. Did you send your message to [email protected]? Try again, it may have gone to spam. We'd be delighted to help you resolve this postal problem. Yours sincerely, Sophie
3
/5
★★★☆☆
Despite correct application, some labels come off after just a few wears and washes. It would be desirable if you could choose whether it should be single-line or double-line. Possibly also choose which size or something narrower/smaller, for example the self-adhesive labels for clothing are too big for some labels where I wanted to use it, so I had to cut something off.
Laura
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Answer from Petit-Fernand
Hi Laura, thank you for your Trust Pilot review and feedback. Which labels are coming off exactly? You had ordered the label set with many label types. Thank you in advance for your feedback! Best regards, Eileen
3
/5
★★★☆☆
Not easy to remove labels from their holders
Salima Rezag
Translated review
Answer from Petit-Fernand
Hello Salima, Thank you for choosing C-MonEtiquette! I'm sorry you're having trouble peeling off your labels, please don't hesitate to write to us at [email protected] if you can't get the labels to peel off, as this is not normal. Have a nice day, Melina.
3
/5
★★★☆☆
Mobile site totally incompatible with iOS which prevented me from finalizing the payment of my order directly. However, my order was still visible on my account... until I could no longer connect to it! The bank transfer was made after contacting customer service by e-mail, which is quite responsive and efficient... Once paid, the order arrived safely. I'm still waiting for my account to be released...
Jérôme
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Answer from Petit-Fernand
Hello Jérôme, Thank you for your message and your order at C-MonEtiquette! We have indeed made a few updates to our website, but I invite you to contact us at [email protected] if you are still having trouble logging into your customer account. See you soon, Melina.
3
/5
★★★☆☆
Unfortunately,after a wait of 3 weeks, the order did not arrive. Customer service very kindly responded immediately by sending me back another shipment which I have been waiting for 3 business days. The reason was that being a standard shipment, it cannot be tracked, but clearly having paid at the time of the order, I expect to receive it.
Eleonora
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Answer from Petit-Fernand
Dear Eleonora, Thank you for the message. The new envelope left on Monday, please keep me informed as soon as you receive it in your mailbox. See you soon I hope! Kind regards, Sophie
2
/5
★★☆☆☆
I ordered two gourd stoppers and only received one... I was told I would receive the second one but I'm still waiting.
Bénédicte Dessauny
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Answer from Petit-Fernand
Hello Bénédicte, thank you for your message. This order does not correspond to the gourd stoppers but I will contact you immediately by e-mail to find out what may have happened. See you soon, Melina.
3
/5
★★★☆☆
No notice received the labels I ordered
Marie Claire Lustenberger
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Answer from Petit-Fernand
Hello Marie-Claire, Thank you for choosing C-MonEtiquette! Don't hesitate to tell us more at [email protected] Good day,Melina
3
/5
★★★☆☆
Drying paint Already on a gourd...
Barbier
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that. If you hit the gourd, it can happen. Was this the case? If not, please email us some photos. Yours sincerely, Sophie
3
/5
★★★☆☆
Pretty flask and conforms to the order but I find a little expensive all the same.
Charlene
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Answer from Petit-Fernand
Hello Charlene, Thank you for choosing C-MonEtiquette and for sharing your opinion! Have a nice day, Melina.
3
/5
★★★☆☆
I was more satisfied with my first order.... for this one the printing is not very good and the writing is not always clear.
Vanessa Bovy
Translated review
Answer from Petit-Fernand
Dear Vanessa, we're sorry to hear that. Please contact our customer service department so that we can remanufacture your order for you. See you soon, Sophie 🙂