/10
★★★★★
based on 128938 reviews published
★★★★★
based on 128938 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order, I placed it on August 29th and I don't know anything, I have written several emails asking and I have not received a reply.
Anjana Saiz Lopez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Ordered the labels more than 10 days and still nothing
Angela
Translated review
Answer from Petit-Fernand
Dear Angela thank you for your message. As promised via email, your order, lost by the postal service, was put back into manufacture today. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
I sent an email with no reply and left a message on the answering machine with no return. I never received my labels. Thank you for doing the necessary quickly.
Marion Deliens
Translated review
Answer from Petit-Fernand
Hello Marion, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, we're putting it back in production right now. Have a nice day, Melina
1
/5
★☆☆☆☆
Hello, order not received to date although I ordered since August 25, supposedly shipped since August 28. Very disappointed
Rejeanne Bonnet
Translated review
Answer from Petit-Fernand
Hello Réjeanne, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order and I invite you to make a claim at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Time to get the purchase is too long. After 12 days, I haven't received anything...
Nathalie
Translated review
Answer from Petit-Fernand
Good day ! Thank you for your order at esistmeins.de ! We invite you to contact our customer service so that we can help. Mfg, Marylin
1
/5
★☆☆☆☆
I did not receive my labels. I would like a refund. Order placed on august 29th, today is september 14th.
Alix Prange
Translated review
Answer from Petit-Fernand
Hi Alix, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, The C-MonEtiquette team.
1
/5
★☆☆☆☆
Hello, unfortunately we can't reply to your inquiry as we still haven't received our labels. Is this normal? The 48-hour deadline is well past... Thank you for following up quickly on our parcel. Kind regards
Kiara Elora Maho Wadeleux
Translated review
Answer from Petit-Fernand
Hi Kiara, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I placed my order on August 29th. I followed up in between by sending an email saying that I still hadn't received anything. They replied in amazement that they had to take into account the postal delivery time. Today is September 14 and I still haven't received anything. It was supposed to be for the start of the new school year.
Anouk
Translated review
Answer from Petit-Fernand
Hello Anouk, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Deadlines not met. No commercial gesture to compensate for the delay.
Ju
Translated review
Answer from Petit-Fernand
Hi Juliette, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Label peels off after first wash
Priscillia Bellon
Translated review
Answer from Petit-Fernand
Hello Priscillia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
It's been 2 weeks and I still haven't received my labels. I wrote 1 email but no answer. Decu
Thi Trang Doan
Translated review
Answer from Petit-Fernand
Hello Thi Trang, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
TERRIBLE CUSTOMER SERVICE. HALF A MONTH AND I STILL HAVEN'T RECEIVED. Half a month later I have not received my order. I complained and they told me to wait.... and if it didn't arrive in a while I should contact them again to see what they could do.
Nuria Contreras Calzón
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I never received my order and when I tried to contact customer service, no one got back to me.
Arielle V.
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. I have sent you an e-mail in this regard. The goods should have reached you by now, otherwise please contact our customer service by mail: [email protected] ! Thank you very much ! Mfg, Marylin
1
/5
★☆☆☆☆
I placed an order on 02/09, today 14/09 I still have not received anything....
Beatrice
Translated review
Answer from Petit-Fernand
Dear Beatrice thank you for your message. As promised by email, your order at the incomplete address, and therefore difficult to be delivered by the postal services, was put back into manufacture today at a new address, at our expense. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
A disgrace. It's been 15 days since I ordered them and they haven't arrived. And you still dare to ask my opinion?
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Because I'm still waiting for my order!!!!!!!
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I am still waiting to receive my order from August 30 and no one tells me anything. I ask at least to be refunded. Thank you
Pravato A.
Translated review
Answer from Petit-Fernand
Dear Arianna thank you for your message. As promised by email, your order, lost by the post office, was put back into manufacture on 19/09. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
Excellent quality and great price! Quick in shipping
Mariangela L.
Translated review
Answer from Petit-Fernand
Thank you very much Mariangela ! Then it should be 5 stars and not 1 right ? :-)) Sophie
1
/5
★☆☆☆☆
Not received !!!!!
Sondes Amor
Translated review
Answer from Petit-Fernand
Hello Sondes, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
They have peeled off after the first wash
Sandra Mirallave
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I had to buy others because they did not arrive on time. They have taken many days to arrive
Rebeca
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you did not receive your order in time. Best regards, Maialen
1
/5
★☆☆☆☆
I never received my order, nor did I get a response from the site.
Corine
Translated review
Answer from Petit-Fernand
Hello Corine, I'm sorry you didn't receive your order. Please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Sorry but I still haven't received my parcel for 14 days.... ?????????
Ba
Translated review
Answer from Petit-Fernand
Hello Beatrice, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
The labels didn't stick after the first wash at 40 degrees. However, the instructions for applying the labels were followed.
Jennifer Ducat
Translated review
Answer from Petit-Fernand
Hello Jennifer, I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
Labels do not stick
Rosana Iglesias
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I still haven't received my order !!!!
Choubila Saci
Translated review
Answer from Petit-Fernand
Hello Choubila, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
It has now been two weeks since the purchase and the product has still not arrived....
Lm
Translated review
Answer from Petit-Fernand
Dear Lucia, we advise you to contact us because your order was shipped on 03/09.This is not normal. See you soon, Sophie
1
/5
★☆☆☆☆
Received the order and despite following the instructions provided the labels came off during the wash.
Asmaa
Answer from Petit-Fernand
Dear Asmaa, thank you for putting this to our attention. This situation is indeed not normal and will be fixed as soon as possible! I already sent you an email on that matter, Waiting for your answer Have a lovely day, Eva
1
/5
★☆☆☆☆
The advertisement we guarantee manufacture within 48 hours misleads because you expect ultra fast delivery which is not the case at all. I waited 2 weeks to receive the order and so my daughter is to date at school without erichette on the clothes x 2 weeks and when at school they change them even 4 times a day you can understand that it is a disaster
Guest
Translated review
Answer from Petit-Fernand
Dear Serena, Thank you for your message. Indeed we manufactured and shipped your custom labels in 48 hours, and from France the delivery time is 2 to 10 working days by priority mail, as promised on our website. We are sorry that you understood that "manufacture" meant "delivery." Kind regards, Sophie 🙂
1
/5
★☆☆☆☆
I still haven't received anything yet!
Roberta
Translated review
Answer from Petit-Fernand
Dear Roberta, we advise you to contact us because your order was shipped on 03/09.This is not normal. See you soon, Sophie