/10
★★★★★
based on 128871 reviews published
★★★★★
based on 128871 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my order!
Charlotte Cayron Mimoso
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Answer from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
2 times I order 2 times I don't receive my orders.
Laurianne Minisi
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Answer from Petit-Fernand
Hello Laurianne, We're sorry you haven't received your orders. Our customer service has contacted you by email to find a solution. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I still haven't received the labels. And my child has already left for camp. It was really fast before but this time and last time was not good. It's a shame.
Heba Elabrak
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Answer from Petit-Fernand
Hello Heba, We're sorry to hear that the labels didn't reach you in time. Our customer service has contacted you by e-mail to find a solution. Good day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
I never received my order
Basciu V.
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Answer from Petit-Fernand
Dear Valentina, We are very sorry to hear that you did not receive your order. We would like to inform you that our customer service has already offered you two alternative solutions to resolve the situation. However, we understand that you preferred to opt for a refund, which is already being processed. If you need further assistance or have any questions regarding the refund, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The order has not arrived!!!
Marco B.
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Answer from Petit-Fernand
Dear Marco, We are sorry to learn that you did not receive your order. Your satisfaction is very important to us. We will contact you to help you solve the problem as soon as possible. Thank you for your patience and cooperation. Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Anna Willig
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Answer from Petit-Fernand
Hello, Thank you for leaving us your review. We are sorry to hear that you had a bad experience with the delivery. We have issued you a refund and hope to see you back at C-MonEtiquette very soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Fifteen days after placing the order I had not received it, I cancelled it and I have been waiting for another fifteen days for the corresponding refund. I could not be more dissatisfied with this experience.
Carmen
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Answer from Petit-Fernand
Good morning Carmen, Our customer service department has contacted you to give you more information about the reimbursement made? Hello, Petit-Fernand
1
/5
★☆☆☆☆
Received late even though I had taken 2-4 day delivery, so no longer useful.
Aurelie Filipozzi
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Answer from Petit-Fernand
Hello, we have responded to your complaint and refunded the shipping costs. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Incomplete order
Nelly Attar
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Answer from Petit-Fernand
Hello, our customer service has taken care of your complaint and the missing item will be sent to you as soon as possible. We apologize for the inconvenience. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Amandine Volon
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order is wrong. I ordered two labels and got the same thing twice. Disappointing!
Marina Graziano
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Answer from Petit-Fernand
Hello Marina, Thank you for your feedback. We've just been in touch with you to find out more about this and how we can best help you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
This is the third time I've ordered the labels and they're great! However, I ordered two personalized stainless steel water bottles and the kids have been using them for two days now and the personalization is already going! I find this a real lack of quality. I really do personalize their stuff and it's always well done, but this is really disappointing.
Ma Rina
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After 15 days of ordering and being charged I never received my order 27
Romane Shayanna
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Answer from Petit-Fernand
Hello Romane, Thank you for your feedback. Our customer service has already processed your complaint and your order is in production. We hope you'll receive it very soon ? Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The labels are not for clothes, you can only stick them on the wash labels otherwise they won't withstand machine washing. It's a scam, they don't say so on the purchase page.
Chiara G.
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Answer from Petit-Fernand
Good morning Chiara, We are sorry that you did not find the labels you wanted. I can confirm that we are not a scam. On our site we distiguish in detail the adhesive clothing labels from the thermo adhesive labels. Here is the explanation on our site for you (you will also find pictures here to guide you) : ADHESIVE LABELS FOR CLOTHES Adhesive labels for clothes apply to all garment care labels or brand of clothes! THERMOADHESIVE LABELS FOR CLOTHES Our thermoadhesive labels can be put in the washing machine up to 60°C and in the dryer. Application is very simple: one ironing stroke for 8 seconds and presto, your children's clothes are labeled for back-to-school or summer camp. The advantage? They can be glued on most fabrics! We hope that for your next order you will be able to find the labels you want. Have a great day and see you soon 🙂 Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I always order from this site and never have any problems, always satisfied. But this time I didn't receive my order. Customer service was able to solve the problem. I'm waiting for my order again. I recommend this site.
Adélaïde
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Answer from Petit-Fernand
Hello Adélaïde, We are delighted to see that your problem has been solved with our customer service. If you have time, don't hesitate to modify your Trustpilot review; our customers' opinions are very important to us? Have a nice day, C-MonEtiquette Customer Service
1
/5
★☆☆☆☆
The labels took a very long time to arrive, 10 days. The iron-on printing is not sharp.
Nm
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Answer from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! Delivery requested in 48h via Chronopost... Never delivered to my home, I was asked to go to a pick-up point, which I did but my parcel was not there... I contacted your customer service department who immediately refunded my order in full... I'm disappointed because I like your products... But it was impossible to get the labels in time for my son's vacation...
Rébecca B.
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems with your order. We hope to see you soon at C-MonEtiquette! Elise, C-MonEtiquette
1
/5
★☆☆☆☆
This isn't my 1st order, but this one I'm really excited about. I ordered clothing labels for one of my sons, with a fire-engine red background. They arrived, but the background was more orange than red. For my other son I started putting them on the clothes, already 10 used and at the 1st wash already 5 labels peeled off and found in the drum of the washing machine and dryer.
Emmanuelle
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never got it and don't know how to track the order. Money spent for nothing
Bartolucci L.
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Answer from Petit-Fernand
Good morning Lucia, We are sorry to hear about this. We can't find an exchange with customer service for the notification of not receiving the order. But don't worry, we will contact you within the day to help you. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Two orders in one month > Zero envelopes received: - It says I have received the order but as there is no way to track or check where the envelope/package is I am left with the same... - And I have lost 12
Irene Calabuig
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Answer from Petit-Fernand
Hi Irene, We are sorry to hear that the order we have remanufactured for you has not arrived yet. We have just contacted you by email to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels arrived too late (10 days). I wasn't able to use them before my children left for camp. I ordered a bit last minute, and that's entirely my responsibility, but I admit I was hoping it would arrive at least after a week. In the end, I had to buy labels to complete myself at the last minute.
Lucie A .
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order was returned to sender apparently for a problem on my address, while everything was clear at the time of purchase, I found myself without the batch of labels planned for the departure in colo of my son! The lady on the phone gave me a refund, but I had to go to another site and pay an extra 15 to have the order sent within 24 hours!
Mme Jessica Loy
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Answer from Petit-Fernand
Hello, We're sorry to hear about your delivery problems. We hope to see you soon at C-MonEtiquette. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the order. I hope it will be sent back to me very soon as announced today by C mon étiquette customer service. 17/07- New order well sent back but they promised me a home delivery except that it was sent to a chronopost relay point which no longer exists. So I'm not going to receive what I bought any time soon?
Tatiana Fernandes
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced delivery problems. We hope that your order will arrive to your complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.
Gwendolyne Girelli
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Answer from Petit-Fernand
Hello Gwendolyne, Thank you for writing to us. We regret to inform you that you are experiencing a problem with your labels. Our customer service department has just contacted you by e-mail to help you. Your labels shouldn't come off like this after the first few washes. We are available by phone or e-mail to help you if necessary. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Charline Fleck
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Answer from Petit-Fernand
Thank you for writing to us. Following your exchange with our customer service department, we can confirm that your order has been returned. We hope you will receive it as soon as possible. We remain available should you need us? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company
Beatriz Menendez Gonzalez
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Answer from Petit-Fernand
Hello Beatriz, We sincerely regret that your order did not arrive after several attempts to ship it. We hope that you will trust us again in the future. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The parcel seems to have got lost and I haven't received any concrete reply.
Ariane Sadowski
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Answer from Petit-Fernand
Hello Ariane, Further to our email exchanges, we are sincerely sorry that your order has been returned to us by the carrier. We would like to confirm that you will receive a new shipment as agreed and remain at your disposal should you have any questions. ?? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my July 1st order.
Tiphaine Esneau
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We contacted you today to inform you of the return of your order by La Poste. We are very sorry about this delivery anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
We never received the order
Tata
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Answer from Petit-Fernand
Hello, It is with regret that we read your comment. Our customer service has not been informed of this delivery anomaly. We have therefore just contacted you by e-mail in order to provide you with a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received anything from my order.....and it's July 12 ...,
Alicia Carpentier
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Answer from Petit-Fernand
Hello Alicia, We are very sorry to read your message. Our customer service team has just contacted you by e-mail to help you as best we can. We are available by phone or via our contact form on our website. We would be delighted to help you? Have a nice day, Camille C-MonEtiquette