/10
★★★★★
based on 128933 reviews published
★★★★★
based on 128933 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order has still not arrived. I placed my order 12 days ago. States dispatched within 48hrs which is very misleading!? As it doesnt get delivered for a very long time!! Still waiting...
Tamsyn C.
Answer from Petit-Fernand
Dear Tamsyn, if you still haven't received your order, please contact us at customer service. [email protected] Take care, Sophie 🙂
1
/5
★☆☆☆☆
After almost 3 weeks I still have not received My order!
Maria L.
Translated review
Answer from Petit-Fernand
Dear Maria Luisa, Thank you for your confidence in us. I saw that we replied to you and that the order was put back into manufacture, at our expense, because the mail lost your envelope.. Kind regards, Sophie
1
/5
★☆☆☆☆
Hot melt adhesive stickers peel off. They have a very nice design but they are useless if they peel off even if you follow the instructions well. Some of them fell off before I even washed them! The lunch box disappointed me because the personalized design is a sticker on the lid that deteriorates and can easily peel off. Otherwise it seems to be of good quality but it is very heavy to carry it to school. The canteen seems better but it is heavy to carry in the backpack and the cap does not inspire me too much confidence. It's hard to close it.
Isabel
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your products. I invite you to send us an email to our mail [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Very disappointed with the quality from the 1st machine...
Lisa Minet
Translated review
Answer from Petit-Fernand
Hello Lisa, I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, The C-MonEtiquette Team
1
/5
★☆☆☆☆
I ordered two bottles and the cap on one of them broke on the first use!
Katinka
Translated review
Answer from Petit-Fernand
Hello Madam, I'm sorry that the cork has already broken, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
My last order has still not arrived 48h service deceitful disappointed with my last order. My 4 previous orders arrived on time.
Vanessa Auguste
Translated review
Answer from Petit-Fernand
Hello Vanessa, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Extremely slow turnaround, after-sales service other than automatic messages is all you can get in return. In short, service really isn't top-notch!
David Vandercammen
Translated review
Answer from Petit-Fernand
Hello David, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
Order shipped Sept. 2 and after 10 days still not received.
Gaia
Translated review
Answer from Petit-Fernand
Dear Gaia, we are sorry that you have not received your order yet. please contact us on Monday if you still have nothing in your mailbox. Kind regards, Sophie
1
/5
★☆☆☆☆
Very poor. I complied with the instructions but the labels purchased a few days ago are not thermoadhesive. Last year they were definitely better quality. I am sorry
Silvia R.
Translated review
Answer from Petit-Fernand
Dear Silvia, Thank you for your trust. Please contact us at customer service if you have any problems with your labels. Kind regards, Sophie
1
/5
★☆☆☆☆
Too complicated to order and too long to receive.... Very disappointed
Marie Paule Inocencio
Translated review
Answer from Petit-Fernand
Hello Marie-Paule, I'm sorry you didn't receive your order. Please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I placed an order at the end of August and have not yet received anything.
Bengrad
Translated review
Answer from Petit-Fernand
Hello Ilham, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
I have not received my order to date!!! Please refund my money!!!!
Angela F.
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We have contacted you in this regard. Yours sincerely, Marylin
1
/5
★☆☆☆☆
After 15 days of requesting information about the order I had to call and when they gave me the tracking number at Correos (a company with terrible service by the way) I had already returned it.
Lfc
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
10 days of order still no labels...
Guest
Translated review
Answer from Petit-Fernand
Hello Céline, I'm sorry you didn't receive your order, please make a complaint to [email protected] Good day, The C-MonEtiquette team
1
/5
★☆☆☆☆
They peel off on 1st wash
Elsa Riviere
Translated review
Answer from Petit-Fernand
Hi Elsa, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I received object labels, very disappointed I had not seen the difference. I would have liked to be compensated and have clothing labels.
Marine Fava
Translated review
Answer from Petit-Fernand
Hello Marine, Thank you for your message. We offer different types of labels, for clothing or for objects, and the categories are clearly indicated on the site. You have received what you ordered. See you soon, Melina
1
/5
★☆☆☆☆
A disaster I placed the order on 25.8 and as of today 12.09 nothing has arrived, I sent at least 5 emails and they told me to be patient until the 10th, so I did then I contacted them again and I haven't even received a response!!!Refund of my money despite several reminders I haven't seen them yet!!!basically it's a FRAUD.
Roberta M.
Translated review
Answer from Petit-Fernand
Dear Roberta, Thank you for your confidence in us. I saw that we replied to you and that the order was put back into manufacture, at our expense, because the mail lost your envelope.. Kind regards, Sophie
1
/5
★☆☆☆☆
Iron-on labels that don't even last a day! No response from customer service
Amélie Hodoul
Translated review
Answer from Petit-Fernand
Hi Amélie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order error Long delay
Chloe
Translated review
Answer from Petit-Fernand
Hi Chloé, I'm sorry you've had a delay in receiving your order, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
I haven't received it yet... I needed it last week, I ordered it in August....
Rosa María Triguero Rivera
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Don't hold... 3 days at school and no more detiquette.
Eric
Translated review
Answer from Petit-Fernand
Hello Eric, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received my order yet. I ordered it on August 27. As of today, September 12, I still have not received it.
Ana Bayon Villalba
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received my order and despite reminders have not received a response.
Alice L.
Translated review
Answer from Petit-Fernand
Dear Alice, thank you for your message. I saw that my colleague replied to you. We are pleased that the post office lost your envelope. We are waiting for your response to our last email in order to proceed with the referral. Sincerely yours. Sophie
1
/5
★☆☆☆☆
Ordered 2 weeks ago and still haven't received it!
Ez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order filled on 26 /08/19 and as of today 11/09/19 still not delivered..School started negative experience I do not even know if they will refund me
Miriam A.
Translated review
Answer from Petit-Fernand
Dear Miriam, Thank you for your trust in us. Please contact us at customer service. This is not normal, you should have received your envelope by now! See you soon, Sophie
1
/5
★☆☆☆☆
I find it a deception that they say that they are produced in 48 hours and then the fine print says that they take up to 10 days to deliver the product. On the other hand, the labels have come off badly, they peel off the first time they are used. I have carefully followed the instructions, although it is also true that my iron is new and has automatic intelligent temperature control depending on the fabric of each garment. That is to say, I cannot select the temperature to my liking. I think you should take into account that new irons have this limitation.
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received my order yet. I placed it more than 10 days ago. I have contacted them to let me know the status and I have not received a reply. Since I placed the order on August 28th it has been a long time.....
Sofía Sabido
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I'm still waiting for my order which was placed 20 days ago... despite emailing and complaining to which the response was it was despatched 48 hours after order placed... well guess what I still don't have my order, very very disappointed customer
Juliette
Answer from Petit-Fernand
Dear Juliette, if you still haven't received your order, please contact us at customer service. [email protected] Take care, Sophie 🙂
1
/5
★☆☆☆☆
You have sent me several requests for reviews and advertising but it has been 20 days and the product purchased has not arrived. I have sent two emails and a Facebook message to which I have not received a response!
Guest
Translated review
Answer from Petit-Fernand
Dear Alessandra, thank you for your message. I saw that my colleague replied to you. We are pleased that the post office lost your envelope. We are looking forward to your response to our last email in order to proceed with the referral. A cordial greeting. Sophie
1
/5
★☆☆☆☆
I never received my labels
Loubna Mohamed
Translated review
Answer from Petit-Fernand
Hello Loubna, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.