/10
★★★★★
based on 128933 reviews published
★★★★★
based on 128933 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order never arrived
Laura C.
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for your message. I went to verify your order and noticed that you forgot to include the house number in the shipping address.... I encourage you to contact us at customer service. Kind regards, Sophie
1
/5
★☆☆☆☆
I used iron-on labels because they seemed more reliable. The result is that after a 40-degree machine wash and a tumble-dry (which is not contraindicated), the ends are starting to peel off. I can't imagine the result at the end of the school year.
Laura Anastasio
Translated review
Answer from Petit-Fernand
Hello Laura, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order placed on August 26th and today September 11th has NOT arrived. They offer shipping in 48 hours and here I am with no order.
Elvira Diez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
The first time I buy here and I did not receive my order. I bought it on August 27 and today the child started school....
Belen
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Disappointed. I usually order from another site. I had already tried c-monétiquette, all the labels were coming off. I tried again, thinking it must be a bad batch. But no! My washer and dryer are full of labels! It doesn't fit at all.
Client(e)
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Answer from Petit-Fernand
Hello Béatrice, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
RAS c'est parfait
Guest
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Answer from Petit-Fernand
Hello Nataliya, Thank you for your kind recommendation. Don't hesitate to change the rating if you are satisfied with our products and services, as you have given us a very negative rating 🙂 See you soon, Melina
1
/5
★☆☆☆☆
I have not received it after 16 days. I don't even have any information and they don't answer my e-mails.
Jurado Beatriz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
It has been more than two weeks and I have not received my order and I have not even received a reply to the incident I have filed.
Marta
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order placed since August 27th and I have not received it yet.no explanation or any other option like refunding my money.very unhappy. I will never buy from them again.
C Parra
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
The labels are very pretty and well presented, but once they've been ironed on they come off after one or two uses! Unfortunately, the goal was not achieved! Complete disappointment.
Lamia Rabhi
Translated review
Answer from Petit-Fernand
Hello Lamia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Iron-on label won't stick First wash in delicate 30 degrees and none of the labels will stick anymore Disappointed to have paid to do it all over again
Guest Sophie
Translated review
Answer from Petit-Fernand
Hi Sophie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I still haven't received anything
Client
Translated review
Answer from Petit-Fernand
Hello Myriam, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
It does not stick well at all, it costs a lot to stick it, and when you get it, it comes off easily. Money wasted.
Jorge
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Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received the package and they do not even answer my emails.
Caterina Martorell Roig
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We will get back to you as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I still haven't received my order, I've been waiting 15 days so I can't evaluate it :/
Chloé
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Answer from Petit-Fernand
Hello Chloé, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have not received my parcel and the after-sales service does not help me. Very dissatisfied.
Maud Brandon
Translated review
Answer from Petit-Fernand
Hello Maud, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Fatal, I placed the order on August 25 and I'm still waiting, they wrote me saying it was probably lost and they were making it again, and I'm still waiting...I don't need it anymore.
Marian Sánchez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Very disappointed after having ordered many times I fell on a batch badly cut it is very difficult to unstick them of their sheet so much which this cut in 2 thus batches of 40 labels which I cannot serve me
Marine Calvaruso
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Answer from Petit-Fernand
Hello Marine, I am sorry that you have received incorrectly cut labels. Please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
They take a long time to arrive
Idoia Calonge
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you did not receive your order in time. Best regards, Maialen
1
/5
★☆☆☆☆
Little service, telephone is not manned and e-mail inquiries are only dealt with days later.
Kunde
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that you are dissatisfied with the service. We are there for you every morning by phone and also by e-mail, facebook and instagram. The messages are processed within 24 h maximum, only in the high season (summer) it can sometimes take a little longer. We apologize and do our best to offer our customers a good and fast service. Mfg, Marylin
1
/5
★☆☆☆☆
I still haven't received anything. It's taking a very long time.
Guest
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your order. Please send a complaint to [email protected].
1
/5
★☆☆☆☆
On the site they promote 48h manufacturing without clearly explaining that it takes 10 working days for downstream delivery!
Deluso
Translated review
Answer from Petit-Fernand
Dear Marta, Thank you for your message. I will put here the link to the information regarding the shipping time https://www.petit-fernand.it/domande-risposte-prodotti "... 2-3 additional business days. However, they may translate to between 2 and 10-15 business days due to delays or other factors beyond our control." We are still on schedule for delivery. Should you not receive your order by 14/09, please do not hesitate to contact us. Kind regards, Sophie
1
/5
★☆☆☆☆
Order did not arrive
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Never received the order
Mirana Suares
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Answer from Petit-Fernand
Hello Mirana, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have been waiting for my labels for over 3 weeks.
Yasemin Y.
Translated review
Answer from Petit-Fernand
Hello, thank you for your purchase at esistmeins.de! We regret that you have not yet received your goods. In summer there can sometimes be slight delays due to the high season but also the post office sometimes takes a little longer. We invite you to contact our customer service so that we can help. Mfg, Marylin
1
/5
★☆☆☆☆
Label peels off after 1st wash, really disappointed, especially for my 1st order. This will be my last order.
Chnono
Translated review
Answer from Petit-Fernand
Hello Renaud, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very poor product . It washes off from the first wash . I won't recommend it . Waste of my money.
Miss O.
Answer from Petit-Fernand
Dear Miss Olubusayo, we're really sorry you had a bad experience with your stickers. It isn't normal though, so please email us at customer service [email protected]. Have a great day! Sophie
1
/5
★☆☆☆☆
It is useless for you to send me the rating, when the ones I ordered have yet to arrive..... Not even coming from China.
Lucia G.
Translated review
Answer from Petit-Fernand
Dear Lucia, Thank you for your message. We're sorry but what has occurred is that you have entered an incorrect shipping address because the house number is missing. Please contact us by email at [email protected]. See you soon, Sophie
1
/5
★☆☆☆☆
I placed my order on August 23rd and I am still waiting, I have contacted you several times and you do not give any solution, when the order is already paid.
Esther Rodriguez
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I ordered more than 15 days ago and the goods have not arrived
Guest
Translated review
Answer from Petit-Fernand
Dear Lara, Thank you for your confidence in us. We are still on schedule for delivery. Please contact us. because I found out that 2 of your labels do not have the design. In fact, the design you chose is not compatible with the background you chose, and I think you didn't pay attention to the wording informing you of this problem. We will change her labels at our expense. See you very soon. Kind regards, Sophie