/10
★★★★★
based on 125942 reviews published
★★★★★
based on 125942 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order since the 25th and it's day 9?
Lucia Simona Leonte
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Look lovely, but poor quality compared to others (cheaper) I usually use. They don't stick very well with iron on and if you push more to get them to fully stick they melt/smudge. The ones I usually use, stick straight away and look neat and are less money.
Ja
Answer from Petit-Fernand
Hello, thx for shopping with petit-fernand.co.uk ! We are happy you liked the design of our labels. We are sorry to hear that you had a problem. This is not normal. We invite you to contact our customer service: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
More than 10 days since my order was placed and still nothing received ... deadlines not respected
Anne Laure Bruneau
Translated review
Answer from Petit-Fernand
Hello Anne-Laure, I'm sorry you didn't receive your order. We've put it back into production. Good day, Melina
1
/5
★☆☆☆☆
Very disappointed with the labels! They come off despite following the instructions!
Client
Translated review
Answer from Petit-Fernand
Hi Julie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
The sticky labels for the clothes I have to cut them myself with scissors otherwise they won't come off; the water bottle cap broke the first time it was opened and even before I entered kindergarten: I wrote the facts to the customer office the day after the order was delivered and home to ask for a replacement cap but I'm still waiting I get a response. So o very disappointed
Valeria B.
Translated review
Answer from Petit-Fernand
Dear Valeria, I am sorry but I do not understand your message. You wrote us an email on 4/09 regarding only the cap and we replied on 05/09 that we will re-send you a cap at our expense.... Did you not get our reply? And about the labels you didn't tell us anything. Please contact us again at customer service because in fact they don't fit like that and we will send you back your order of badly cut labels. See you soon, Sophie
1
/5
★☆☆☆☆
Order not received. Waiting for a return email
Melanie De Yparraguirre
Translated review
Answer from Petit-Fernand
Hello Melanie, I'm sorry you didn't receive your order, we are washing it again. Good day, Melina
1
/5
★☆☆☆☆
Order never received . In spite of an e-mail of complaint no return
Harmonie Chevallier
Translated review
Answer from Petit-Fernand
Hi Harmonie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order placed on 08/20/2018 Today 09/09/2019 Nothing received After-sales service unreachable Only automatic answers by email So no solution no follow-up no refund NOTHING
Leslie Lemonde
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Answer from Petit-Fernand
Hi Leslie, I'm sorry you didn't receive your order. The parcel was damaged by the post office, so we put it back into production and resent it. Good day, Melina
1
/5
★☆☆☆☆
I have not received my order yet.
Verónica Gallardo Chamorro
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
1st order: greaseproof paper missing Despite this, I placed a 2nd order. After 2 machine washes at 40, some iron-on labels peeled off. I won't be ordering again.
Mr Boun
Translated review
Answer from Petit-Fernand
Hello, I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received anything after a month of ordering it
Rosa Córdoba
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Hello. Very disappointed with this order. The labels are very beautiful but almost impossible to peel off...I didn't have this problem at all the 1st time...
Marina
Translated review
Answer from Petit-Fernand
Hi Marina, I'm sorry your labels aren't die-cut properly, that's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
The deadlines have not been met. My daughter has started school without the stickers. I haven't received them yet so I can't evaluate the product.
Patricia Arregui
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Hello I did not receive the labels... I have made a claim but no return yet. Cdt
Aurore Champier
Translated review
Answer from Petit-Fernand
Hello Aurore, I'm sorry you didn't receive your order, we're back in production. Good day, Melina
1
/5
★☆☆☆☆
Hello, Unfortunately almost two weeks after placing my order I still haven't received it, even though it was supposed to be delivered within 48 hours. I had to place a new order for the same type of product with another company. I hope to be reimbursed for this order which, if it reaches me, will arrive far too late for what it was intended for. Thank you in advance. Sincerely, Thomas
Thomas Gosselin
Translated review
Answer from Petit-Fernand
Hello Thomas, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very happy with the first order. Much less so for the second. The labels don't come off and when I force them they crack. I wrote to customer service who asked me for photos, I sent them and since then no reply. Very disappointed!
Mlle Reinhard Noémie
Translated review
Answer from Petit-Fernand
Hello Noémie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Size mismatch. Misleading photographic image. Immutable.
Sonia
Translated review
Answer from Petit-Fernand
Dear Sonia, We are sorry that you did not like your labels. Please contact us at customer service to explain what happened and we will find a solution. See you soon, Sophie
1
/5
★☆☆☆☆
I placed 3 orders, the first 2 I received super fast and now I'm waiting 8 days and still nothing. I am very dissatisfied.
Julie Royer
Translated review
Answer from Petit-Fernand
Hi Julie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I placed the order and I don't know for what reason it was cancelled. I have sent two emails asking for an explanation and also for a refund but they have not replied yet.
Francesca G.
Translated review
Answer from Petit-Fernand
Dear Francesca, We are sorry but we did not receive any e-mail from you. Your credit card was declined, and that is the reason. I see that you were then able to order, then all is well. We thank you for your trust in us. Kind regards, Sophie
1
/5
★☆☆☆☆
Order placed on 28th August and still not received
Emmanuel Chauviere
Translated review
Answer from Petit-Fernand
Hello Emmanuel, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
First order placed on this site and I'm very disappointed. More than three weeks later, I still haven't received my order.
Madame Maria B
Translated review
Answer from Petit-Fernand
Hello Maria, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
On my first wash of school uniform the stickers came off. I would not recommend
Laura B.
Answer from Petit-Fernand
Dear Laura, thx for shopping with us. We are sorry to hear that you had a problem. This is not normal. The stickers should not come off, pls contact us per e-mail: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I cannot evaluate an order that has not been received.
Lucie
Translated review
Answer from Petit-Fernand
Hello Lucie, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have been waiting more than 10 days for these labels, morale my daughter started kindergarten and I had to get more! When in the website they write that it takes 2 or 3 days! If I knew that, I definitely would not have placed the order!
Jessica L.
Translated review
Answer from Petit-Fernand
Dear Jessica, We are sorry and hope that you then received your labels. Delivery times are stated on the website "For orders shipped to Italy, delivery times by priority mail are theoretically 2-3 additional business days. However, they can translate to between 2 and 10-15 business days due to delays or other factors beyond our control." If you have not received your order please contact us soon. Kind regards, Sophie
1
/5
★☆☆☆☆
Ordered the first batch had issues with paypal so had to pay on card. They arrived but took a week. Nice design and colour so I ordered a second batch these took 11 days to arrive by which time the first lot have been through the wash and already started to peel off despite following the instructions. Wish I hadnt wasted another £9 on the second lot which I wont even bother to use. Not a good quality product.
Alice G.
Answer from Petit-Fernand
Dear Alice, thank you for shopping with us. We do send out the orders after 48 h hours and then it takes 2 - 6 working days, as they come from France. Sometimes the Post Service takes a little longer, especially in the summer. This does not depend on us and we are sorry about this. We are happy though you where satisfied with your first order , but the fact that the stickers did hold the second time is not normal and we invite you to contact our customer service. Kindly, Marylin
1
/5
★☆☆☆☆
I'm still waiting for them...
Claire Gay
Translated review
Answer from Petit-Fernand
Hi Claire, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I still haven't received my order
Jehanne Cyrille
Translated review
Answer from Petit-Fernand
Hi Jéhanne, I'm sorry you didn't receive your order. Please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Lie about the delivery time, and no response from customer service still on the answering machine
Widijo
Translated review
Answer from Petit-Fernand
Hello Madam, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order! Said to have left on 30/08 It is now 8/09 and still nothing! When I send an email to report it.... no response
Celine Van Quickenborne
Translated review
Answer from Petit-Fernand
Hello Céline, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
My last experience had been satisfactory I would have liked to say the same but unfortunately I still haven't received my order placed 2 weeks ago! It's well past the start of the new school year and I've had to find another way to label... So I'm going to ask for a refund on my order, which is now useless!
Anna
Translated review
Answer from Petit-Fernand
Hello Anna, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina