/10
★★★★★
based on 128919 reviews published
★★★★★
based on 128919 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered my labels on August 29th and to this day (September 9th) I still haven't received anything.... I sent an e-mail a few days ago and was told to wait until September 14...that there might be a delay due to the post office. I'm really annoyed because, like all moms, at the start of the new school year you need lots of labels for markers, pencils, books, etc....
Leslie Bois-guerin
Translated review
Answer from Petit-Fernand
Hi Leslie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order never received!!!
Kahina Benoudiba
Translated review
Answer from Petit-Fernand
Hello Kahina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Package never received. No news for the Re shipment. School started a week ago.
Charlotte Paysant
Translated review
Answer from Petit-Fernand
Hello Charlotte, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Absolutely impractical water bottle. The swivel system for drinking and closing is extremely complex for a two-and-a-half year old. We are very disappointed with this product. What's more, the after-sales service won't listen.
Rem
Translated review
Answer from Petit-Fernand
Hello Virginie, I am sorry that you are not satisfied with the cork, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I placed my order on August 28th. Today is September 9 and I still haven't received it! I'm disappointed and furious
Marine
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Answer from Petit-Fernand
Hello Marine, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I'm still waiting for my order
Cd
Translated review
Answer from Petit-Fernand
Hello Charlene, I'm sorry you didn't receive your order, we've put it back into production. Good day, Melina
1
/5
★☆☆☆☆
Received on time, perfect printing, Identical to the model chosen by the customer.
Souaad Righi
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Answer from Petit-Fernand
Hello Souaad, Thank you for your kind comment, please feel free to change the rating if you are satisfied with our services, as you have put a negative rating. Good day, Melina
1
/5
★☆☆☆☆
Unfortunately to date I still have not received my order placed and paid for on 8/28!!!
Arianna L.
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Answer from Petit-Fernand
Dear Arianna, Thank you for your message. As indicated in our response to your email, we are still on schedule for delivery. Should you not receive your order by 14/09, please do not hesitate to contact us again. Kind regards, Sophie
1
/5
★☆☆☆☆
Missing goods written to customer service never received reply
Valentina
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Answer from Petit-Fernand
Dear Valentina, Thank you for your message. In fact, I just re-sent you our response. The email address you entered was incorrect and the email has been returned to us. We hope you finally received your labels, which were sent separately to keep you waiting as little as possible. Sincerely yours, Sophie
1
/5
★☆☆☆☆
I purchased a personalized steel water bottle and unfortunately the product I received is far below the quality I expected especially in relation to the price. In addition, it is a children's water bottle but has a fairly complicated locking system that makes it unusable for even three-year-olds and the printing does not have the same effect as it does on photos.
Gpastore
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Answer from Petit-Fernand
Dear Germana, Thank you for your message, and we are sorry that you did not appreciate the water bottle. If you need any assistance, please do not hesitate to contact us. Kind regards, Sophie
1
/5
★☆☆☆☆
Order placed on August 29th and still not received... I don't even know if I'll ever receive it!
Clarisse Nadm
Translated review
Answer from Petit-Fernand
Hi Clarisse, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
A whole page without the man
Julie
Translated review
Answer from Petit-Fernand
Hi Julie, I'm sorry you didn't receive your order as you wished. Please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I placed my order on August 29th and I still haven't received anything... too disappointed with the 48h that you highlight... so I bought labels in a supermarket and I won't have any use for the order I placed.... if I receive them. Cdlt
Maria Colin
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Answer from Petit-Fernand
Hello María, I'm sorry you didn't receive your order. Please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I still haven't received my order since the 25th and it's day 9?
Lucia Simona Leonte
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Look lovely, but poor quality compared to others (cheaper) I usually use. They don't stick very well with iron on and if you push more to get them to fully stick they melt/smudge. The ones I usually use, stick straight away and look neat and are less money.
Ja
Answer from Petit-Fernand
Hello, thx for shopping with petit-fernand.co.uk ! We are happy you liked the design of our labels. We are sorry to hear that you had a problem. This is not normal. We invite you to contact our customer service: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
More than 10 days since my order was placed and still nothing received ... deadlines not respected
Anne Laure Bruneau
Translated review
Answer from Petit-Fernand
Hello Anne-Laure, I'm sorry you didn't receive your order. We've put it back into production. Good day, Melina
1
/5
★☆☆☆☆
Very disappointed with the labels! They come off despite following the instructions!
Client
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Answer from Petit-Fernand
Hi Julie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
The sticky labels for the clothes I have to cut them myself with scissors otherwise they won't come off; the water bottle cap broke the first time it was opened and even before I entered kindergarten: I wrote the facts to the customer office the day after the order was delivered and home to ask for a replacement cap but I'm still waiting I get a response. So o very disappointed
Valeria B.
Translated review
Answer from Petit-Fernand
Dear Valeria, I am sorry but I do not understand your message. You wrote us an email on 4/09 regarding only the cap and we replied on 05/09 that we will re-send you a cap at our expense.... Did you not get our reply? And about the labels you didn't tell us anything. Please contact us again at customer service because in fact they don't fit like that and we will send you back your order of badly cut labels. See you soon, Sophie
1
/5
★☆☆☆☆
Order not received. Waiting for a return email
Melanie De Yparraguirre
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Answer from Petit-Fernand
Hello Melanie, I'm sorry you didn't receive your order, we are washing it again. Good day, Melina
1
/5
★☆☆☆☆
Order never received . In spite of an e-mail of complaint no return
Harmonie Chevallier
Translated review
Answer from Petit-Fernand
Hi Harmonie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order placed on 08/20/2018 Today 09/09/2019 Nothing received After-sales service unreachable Only automatic answers by email So no solution no follow-up no refund NOTHING
Leslie Lemonde
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Answer from Petit-Fernand
Hi Leslie, I'm sorry you didn't receive your order. The parcel was damaged by the post office, so we put it back into production and resent it. Good day, Melina
1
/5
★☆☆☆☆
I have not received my order yet.
Verónica Gallardo Chamorro
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
1st order: greaseproof paper missing Despite this, I placed a 2nd order. After 2 machine washes at 40, some iron-on labels peeled off. I won't be ordering again.
Mr Boun
Translated review
Answer from Petit-Fernand
Hello, I'm sorry your labels are coming off, this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received anything after a month of ordering it
Rosa Córdoba
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Hello. Very disappointed with this order. The labels are very beautiful but almost impossible to peel off...I didn't have this problem at all the 1st time...
Marina
Translated review
Answer from Petit-Fernand
Hi Marina, I'm sorry your labels aren't die-cut properly, that's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
The deadlines have not been met. My daughter has started school without the stickers. I haven't received them yet so I can't evaluate the product.
Patricia Arregui
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Hello I did not receive the labels... I have made a claim but no return yet. Cdt
Aurore Champier
Translated review
Answer from Petit-Fernand
Hello Aurore, I'm sorry you didn't receive your order, we're back in production. Good day, Melina
1
/5
★☆☆☆☆
Hello, Unfortunately almost two weeks after placing my order I still haven't received it, even though it was supposed to be delivered within 48 hours. I had to place a new order for the same type of product with another company. I hope to be reimbursed for this order which, if it reaches me, will arrive far too late for what it was intended for. Thank you in advance. Sincerely, Thomas
Thomas Gosselin
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Answer from Petit-Fernand
Hello Thomas, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very happy with the first order. Much less so for the second. The labels don't come off and when I force them they crack. I wrote to customer service who asked me for photos, I sent them and since then no reply. Very disappointed!
Mlle Reinhard Noémie
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Answer from Petit-Fernand
Hello Noémie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I placed 3 orders, the first 2 I received super fast and now I'm waiting 8 days and still nothing. I am very dissatisfied.
Julie Royer
Translated review
Answer from Petit-Fernand
Hi Julie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.