/10
★★★★★
based on 126718 reviews published
★★★★★
based on 126718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm still waiting for them...
Claire Gay
Translated review
Answer from Petit-Fernand
Hi Claire, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I still haven't received my order
Jehanne Cyrille
Translated review
Answer from Petit-Fernand
Hi Jéhanne, I'm sorry you didn't receive your order. Please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Lie about the delivery time, and no response from customer service still on the answering machine
Widijo
Translated review
Answer from Petit-Fernand
Hello Madam, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order! Said to have left on 30/08 It is now 8/09 and still nothing! When I send an email to report it.... no response
Celine Van Quickenborne
Translated review
Answer from Petit-Fernand
Hello Céline, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
My last experience had been satisfactory I would have liked to say the same but unfortunately I still haven't received my order placed 2 weeks ago! It's well past the start of the new school year and I've had to find another way to label... So I'm going to ask for a refund on my order, which is now useless!
Anna
Translated review
Answer from Petit-Fernand
Hello Anna, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I placed an order on August 22, 2019 and to date, September 08, 2019, I have never received anything. Very very disappointed!
Altéa
Translated review
Answer from Petit-Fernand
Hello Altéa, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order incomplete and no tracking on labels not received!
Gisela Da Rocha
Translated review
Answer from Petit-Fernand
Hello Gisela, I'm sorry you didn't receive your order. Please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have not received my order and am still waiting for a refund after 2 weeks...
Amal Camui
Translated review
Answer from Petit-Fernand
Hello Amal, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Defect on my order
Ghofrane Farih
Translated review
Answer from Petit-Fernand
Hello Ghofrane, I am sorry that you are not satisfied with your order and I invite you to make a complaint at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I wouldn't order from you again. It's said 48 hrs for my order and 12 days later still waiting on my order. Kids gone back to school so had to buy more labels . To be told it takes 10 days due to France strikes. Great ... 12 days at still nothing
Angela C.
Answer from Petit-Fernand
Dear Angela, thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you still not have received your goods. This is not normal and we invite you to contact our customer service again for help. Kindly, Mayrlin
1
/5
★☆☆☆☆
I placed a order which part was missing after receiving a email to say it would be with me within next 48 hours.....and still waiting
Melanie T.
Answer from Petit-Fernand
Dear Melanie, Pls contact us again by e-mail so we can help and give you more details. Kindly, Marylin
1
/5
★☆☆☆☆
Ou sont mes commandes j'ai téléphoné envoyé des email Facebook...etc réponse flou qui ne veut rien dire je demande remboursement!!!! ce site et NUL je déconseille
Client #mefi
Translated review
Answer from Petit-Fernand
Hello Alexandra, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Incomplete delivery - no after-sales service Missing 2 items out of 3 ordered After 15 days, the after-sales service told me to wait another 10 days. And the item received (gourd) broke after 24 hours. Very bad experience
Hélène S.
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Answer from Petit-Fernand
Hello Hélène, I'm sorry you are not satisfied with your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I haven't received my order and when I send an email to ask where my order is I just get an automatic email telling me to wait until September 13th. I placed another order with your competitor.
Marie-louise Mendy
Translated review
Answer from Petit-Fernand
Hello Marie-Louise, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
Labels peeled off after 1st wash at 30 degrees! Very disappointed.
Carole
Translated review
Answer from Petit-Fernand
Hi Carole, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Lousy. Item never arrived, no assistance, never respond.
Mariabarbara M.
Translated review
Answer from Petit-Fernand
Dear Mariabarbara, we do not work on Saturday and Sunday, so in fact we did not respond to her. But on Monday we answered both of your emails and Paypal message right away. And as promised, we are re-sending you the labels lost by the Italian postal service (or very late). You should receive them soon. Kind regards, Sophie
1
/5
★☆☆☆☆
Hello, I'm very disappointed and annoyed! To this day my order has still not arrived, it's been more than 10 days since I placed my order, I had to buy this weekend all the school supplies for my son to start a new school year in P.S and no labels thank you !!!!!! I won't order from you again! I hope to receive my labels one day and of course the debit was very quick !!!!
Amandine
Translated review
Answer from Petit-Fernand
Hi Amandine, I'm sorry you didn't receive your order. We're in the process of resending it to you. Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order !!!! The delivery time is much too long
Lucie Girette
Translated review
Answer from Petit-Fernand
Hello Lucie, I'm sorry you haven't received your order. We contacted you on 10/09 because the Post Office returned your order to us for lack of address. Please reply by email. See you soon, Melina
1
/5
★☆☆☆☆
Disappointed 🙁 the labels don't stand up to washing at all (wash at 30°) I couldn't follow the application instructions to the letter. Had I known, I would have used the iron-on labels.
Sabrina Merini
Translated review
Answer from Petit-Fernand
Hello Sabrina, I'm sorry that your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Delivery rotten nulllll very disappointed My daughter's homecoming was ruined by you. Forced to bring back all her stuff to label it! You are responsible for the service provider you work with.
Jennifer Dan
Translated review
Answer from Petit-Fernand
Hi Jennifer, I'm sorry you received your order late. Have a nice day, Melina
1
/5
★☆☆☆☆
It's been 10 days since i placed my order, the invoice has been charged to me and i still haven't received anything. despite my numerous requests, the site doesn't give a clear answer to my complaint and asks me to wait even though it's a registered letter. it's a disgrace.
Sonia Bendjilali
Translated review
Answer from Petit-Fernand
Hi Sonia, I'm sorry you didn't receive your order, we're reworking it and shipping it back to you. Good day, Melina
1
/5
★☆☆☆☆
Delivered very late (still not received even though I placed the order on August 27). I had to make my daughter's labels myself. What's more, the after-sales service had nothing to do with it. No refund, nothing. Apparently, for them, 48 hours in real life is 15 days (bha yes dixit the SAV, delivery times of the post, they are not responsible). So apparently it's normal that I didn't get them on September 8! So everything's fine with them. False advertising, no 48-hour delivery. And no one behind the scenes. As soon as I have time I'm going to advertise your thieving, non-refunding company with their 48h false advertising. I therefore do not recommend this site at all, and I will never recommend your thieving site. I put a star because I have no choice otherwise it would be 0 star!
Adeline Perardelle
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Answer from Petit-Fernand
Hi Adeline, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I'm not at all satisfied, they come off in the first wash.
Lorotte
Translated review
Answer from Petit-Fernand
Hello Christine, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Lame! Iron-on labels don't stick! Without being worn or washed or anything! But I follow the instructions! Iron without steam at 200 degres with greaseproof paper!
Alicia Azuelos
Translated review
Answer from Petit-Fernand
Hello Alicia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
More than a week after the confirmation AND PAYMENT of the order, I have received nothing nor any news regarding the shipment. Although I requested information via email, it has not been provided to me. BAD.
Alessandra F.
Translated review
Answer from Petit-Fernand
Dear Alessandra, We are sorry that you did not receive our response. I discovered that your email address was misspelled, so we got the "Undelivered" email back. I have corrected the error and sent the reply back. Sincerely yours. Sophie
1
/5
★☆☆☆☆
Never received, no follow-up, no dinfos
Farah Betto
Translated review
Answer from Petit-Fernand
Hello Farah, I'm sorry you didn't receive your order, we did refund it. Have a nice day, Melina
1
/5
★☆☆☆☆
They deceive customers because they say it will be ready in 48 hours and that is a lie because I ordered it on the 27th and I am still waiting for it today.
Chani Alonso
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
The stickers are the ideal size and read perfectly. Would be improved with a more affordable price
Estela Menéndez Gutiérrez
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Answer from Petit-Fernand
Good morning! We are sorry to hear that the prices are not affordable.
1
/5
★☆☆☆☆
Order not received, but refunded on time
Karine Denis
Translated review
Answer from Petit-Fernand
Hi Karine, I'm sorry you didn't receive your order, we did refund it. Have a nice day, Melina
1
/5
★☆☆☆☆
Payment made but order not returned!
Eugenie Chambert
Translated review
Answer from Petit-Fernand
Hi Eugénie, I'm sorry you didn't receive your order. We're reworking it and shipping it back to you. Good day, Melina