/10
★★★★★
based on 128919 reviews published
★★★★★
based on 128919 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Size mismatch. Misleading photographic image. Immutable.
Sonia
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Answer from Petit-Fernand
Dear Sonia, We are sorry that you did not like your labels. Please contact us at customer service to explain what happened and we will find a solution. See you soon, Sophie
1
/5
★☆☆☆☆
I placed the order and I don't know for what reason it was cancelled. I have sent two emails asking for an explanation and also for a refund but they have not replied yet.
Francesca G.
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Answer from Petit-Fernand
Dear Francesca, We are sorry but we did not receive any e-mail from you. Your credit card was declined, and that is the reason. I see that you were then able to order, then all is well. We thank you for your trust in us. Kind regards, Sophie
1
/5
★☆☆☆☆
Order placed on 28th August and still not received
Emmanuel Chauviere
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Answer from Petit-Fernand
Hello Emmanuel, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
First order placed on this site and I'm very disappointed. More than three weeks later, I still haven't received my order.
Madame Maria B
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Answer from Petit-Fernand
Hello Maria, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
On my first wash of school uniform the stickers came off. I would not recommend
Laura B.
Answer from Petit-Fernand
Dear Laura, thx for shopping with us. We are sorry to hear that you had a problem. This is not normal. The stickers should not come off, pls contact us per e-mail: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I cannot evaluate an order that has not been received.
Lucie
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Answer from Petit-Fernand
Hello Lucie, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have been waiting more than 10 days for these labels, morale my daughter started kindergarten and I had to get more! When in the website they write that it takes 2 or 3 days! If I knew that, I definitely would not have placed the order!
Jessica L.
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Answer from Petit-Fernand
Dear Jessica, We are sorry and hope that you then received your labels. Delivery times are stated on the website "For orders shipped to Italy, delivery times by priority mail are theoretically 2-3 additional business days. However, they can translate to between 2 and 10-15 business days due to delays or other factors beyond our control." If you have not received your order please contact us soon. Kind regards, Sophie
1
/5
★☆☆☆☆
Ordered the first batch had issues with paypal so had to pay on card. They arrived but took a week. Nice design and colour so I ordered a second batch these took 11 days to arrive by which time the first lot have been through the wash and already started to peel off despite following the instructions. Wish I hadnt wasted another £9 on the second lot which I wont even bother to use. Not a good quality product.
Alice G.
Answer from Petit-Fernand
Dear Alice, thank you for shopping with us. We do send out the orders after 48 h hours and then it takes 2 - 6 working days, as they come from France. Sometimes the Post Service takes a little longer, especially in the summer. This does not depend on us and we are sorry about this. We are happy though you where satisfied with your first order , but the fact that the stickers did hold the second time is not normal and we invite you to contact our customer service. Kindly, Marylin
1
/5
★☆☆☆☆
I'm still waiting for them...
Claire Gay
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Answer from Petit-Fernand
Hi Claire, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I still haven't received my order
Jehanne Cyrille
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Answer from Petit-Fernand
Hi Jéhanne, I'm sorry you didn't receive your order. Please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Lie about the delivery time, and no response from customer service still on the answering machine
Widijo
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Answer from Petit-Fernand
Hello Madam, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order! Said to have left on 30/08 It is now 8/09 and still nothing! When I send an email to report it.... no response
Celine Van Quickenborne
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Answer from Petit-Fernand
Hello Céline, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
My last experience had been satisfactory I would have liked to say the same but unfortunately I still haven't received my order placed 2 weeks ago! It's well past the start of the new school year and I've had to find another way to label... So I'm going to ask for a refund on my order, which is now useless!
Anna
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Answer from Petit-Fernand
Hello Anna, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I placed an order on August 22, 2019 and to date, September 08, 2019, I have never received anything. Very very disappointed!
Altéa
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Answer from Petit-Fernand
Hello Altéa, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order incomplete and no tracking on labels not received!
Gisela Da Rocha
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Answer from Petit-Fernand
Hello Gisela, I'm sorry you didn't receive your order. Please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have not received my order and am still waiting for a refund after 2 weeks...
Amal Camui
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Answer from Petit-Fernand
Hello Amal, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Defect on my order
Ghofrane Farih
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Answer from Petit-Fernand
Hello Ghofrane, I am sorry that you are not satisfied with your order and I invite you to make a complaint at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I wouldn't order from you again. It's said 48 hrs for my order and 12 days later still waiting on my order. Kids gone back to school so had to buy more labels . To be told it takes 10 days due to France strikes. Great ... 12 days at still nothing
Angela C.
Answer from Petit-Fernand
Dear Angela, thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you still not have received your goods. This is not normal and we invite you to contact our customer service again for help. Kindly, Mayrlin
1
/5
★☆☆☆☆
I placed a order which part was missing after receiving a email to say it would be with me within next 48 hours.....and still waiting
Melanie T.
Answer from Petit-Fernand
Dear Melanie, Pls contact us again by e-mail so we can help and give you more details. Kindly, Marylin
1
/5
★☆☆☆☆
Ou sont mes commandes j'ai téléphoné envoyé des email Facebook...etc réponse flou qui ne veut rien dire je demande remboursement!!!! ce site et NUL je déconseille
Client #mefi
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Answer from Petit-Fernand
Hello Alexandra, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Incomplete delivery - no after-sales service Missing 2 items out of 3 ordered After 15 days, the after-sales service told me to wait another 10 days. And the item received (gourd) broke after 24 hours. Very bad experience
Hélène S.
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Answer from Petit-Fernand
Hello Hélène, I'm sorry you are not satisfied with your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I haven't received my order and when I send an email to ask where my order is I just get an automatic email telling me to wait until September 13th. I placed another order with your competitor.
Marie-louise Mendy
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Answer from Petit-Fernand
Hello Marie-Louise, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
Labels peeled off after 1st wash at 30 degrees! Very disappointed.
Carole
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Answer from Petit-Fernand
Hi Carole, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Lousy. Item never arrived, no assistance, never respond.
Mariabarbara M.
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Answer from Petit-Fernand
Dear Mariabarbara, we do not work on Saturday and Sunday, so in fact we did not respond to her. But on Monday we answered both of your emails and Paypal message right away. And as promised, we are re-sending you the labels lost by the Italian postal service (or very late). You should receive them soon. Kind regards, Sophie
1
/5
★☆☆☆☆
Hello, I'm very disappointed and annoyed! To this day my order has still not arrived, it's been more than 10 days since I placed my order, I had to buy this weekend all the school supplies for my son to start a new school year in P.S and no labels thank you !!!!!! I won't order from you again! I hope to receive my labels one day and of course the debit was very quick !!!!
Amandine
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Answer from Petit-Fernand
Hi Amandine, I'm sorry you didn't receive your order. We're in the process of resending it to you. Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order !!!! The delivery time is much too long
Lucie Girette
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Answer from Petit-Fernand
Hello Lucie, I'm sorry you haven't received your order. We contacted you on 10/09 because the Post Office returned your order to us for lack of address. Please reply by email. See you soon, Melina
1
/5
★☆☆☆☆
Disappointed 🙁 the labels don't stand up to washing at all (wash at 30°) I couldn't follow the application instructions to the letter. Had I known, I would have used the iron-on labels.
Sabrina Merini
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Answer from Petit-Fernand
Hello Sabrina, I'm sorry that your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Delivery rotten nulllll very disappointed My daughter's homecoming was ruined by you. Forced to bring back all her stuff to label it! You are responsible for the service provider you work with.
Jennifer Dan
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Answer from Petit-Fernand
Hi Jennifer, I'm sorry you received your order late. Have a nice day, Melina
1
/5
★☆☆☆☆
It's been 10 days since i placed my order, the invoice has been charged to me and i still haven't received anything. despite my numerous requests, the site doesn't give a clear answer to my complaint and asks me to wait even though it's a registered letter. it's a disgrace.
Sonia Bendjilali
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Answer from Petit-Fernand
Hi Sonia, I'm sorry you didn't receive your order, we're reworking it and shipping it back to you. Good day, Melina
1
/5
★☆☆☆☆
Delivered very late (still not received even though I placed the order on August 27). I had to make my daughter's labels myself. What's more, the after-sales service had nothing to do with it. No refund, nothing. Apparently, for them, 48 hours in real life is 15 days (bha yes dixit the SAV, delivery times of the post, they are not responsible). So apparently it's normal that I didn't get them on September 8! So everything's fine with them. False advertising, no 48-hour delivery. And no one behind the scenes. As soon as I have time I'm going to advertise your thieving, non-refunding company with their 48h false advertising. I therefore do not recommend this site at all, and I will never recommend your thieving site. I put a star because I have no choice otherwise it would be 0 star!
Adeline Perardelle
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Answer from Petit-Fernand
Hi Adeline, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.