/10
★★★★★
based on 126718 reviews published
★★★★★
based on 126718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I don't have my order ! It's late and I've emailed and had no response Back to school already been and gone Can I have a refund
H R.
Answer from Petit-Fernand
Hello, We thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you are waiting for your order. We apologize for the delay of answering your e-mail, but we are in the high season and have a lot of requests. You should have received an answer by now, if not please feel free to call us on : +44 203 445 0958 ! Thanks a lot ! Kindly, Marylin
1
/5
★☆☆☆☆
After 17 days I still haven't received anything
Adelina M.
Translated review
Answer from Petit-Fernand
Dear Adelina, Thank you for your message. Your order was shipped on 22/08. If you have not already done so, please contact us by email at [email protected] to help you. See you soon! Sophie
1
/5
★☆☆☆☆
The labels come off after the first wash. Yes, I followed the instructions... Disappointing
Raissa Descamps
Translated review
Answer from Petit-Fernand
Hi Raissa, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order placed on 15/08 to have the labels at the beginning of the school year and to date nothing?
Mz
Translated review
Answer from Petit-Fernand
Hello Magali, I'm sorry you didn't receive your order, we're reworking it and sending it back. Good day, Melina
1
/5
★☆☆☆☆
Frankly very disappointed, I followed everything to the letter and it doesn't stick well. I'd already tried it at a friend's house and loved it, but now I have the impression that the labels are defective. None of them stuck. For the price it's sad.
Elisabeth Krief
Translated review
Answer from Petit-Fernand
Hello Elisabeth, I'm sorry your labels are coming off, but this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
An order that never arrived. I had to call back several times to be offered reshipment...
Guest
Translated review
Answer from Petit-Fernand
Hi Claire, I'm sorry you didn't receive your order, we're reworking it and sending it back. Good day, Melina
1
/5
★☆☆☆☆
The designs are very nice but the labels come off the clothes in the washing machine. What a pity
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Hello to date I still have not received my commznde. An order placed on August 27, 2019 and of course paid the next day but no news of the order ...
Vanessa Piquet-bacquet
Translated review
Answer from Petit-Fernand
Hi Vanessa, I'm sorry you didn't receive your order. We're reworking it and sending it back to you. Good day, Melina
1
/5
★☆☆☆☆
I still have not received my order placed on August 22, 2019 for 7940... I sent 2 emails to the after-sales service. I was told that I had to wait until September 6, 2019, well after the start of the school year... as I still haven't received anything, I called you as agreed, I got an answering machine and nobody called me back... So I'd like to know where my order is and when I'm going to receive it? I'm usually delighted with my orders, but in this case I don't understand your lack of communication...
Emilie Reynaud
Translated review
Answer from Petit-Fernand
Hello Emilie, I'm sorry you didn't receive your order, we're reworking it and reshipping it. Good day, Melina
1
/5
★☆☆☆☆
It's been 2 weeks and I still haven't received my order
An
Answer from Petit-Fernand
Dear An, We invite you to contact us by e-mail for help: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Impossible to peel off without damaging labels
Anne Marzec
Translated review
Answer from Petit-Fernand
Hello Anne, I'm sorry your labels weren't die-cut properly, but we've sent them back to you. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
Order placed on August 20, 2019 and to date, nothing received...,Mail sent even no reply...
Catherine Haeyaert
Translated review
Answer from Petit-Fernand
Hi Catherine, I'm sorry you didn't receive your order. We're reworking it and sending it back to you. Good day, Melina
1
/5
★☆☆☆☆
Still haven't received my order !!!!honteux
Sabrina Orsini
Translated review
Answer from Petit-Fernand
Hello Sabrina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Very disappointed, my son has only had it for 2 weeks and after unclipping the cap to clean it, the cap no longer closes properly and the bottle has leaked into his schoolbag. I think that for 22 euros this is not normal.
Vanessa Godard
Translated review
Answer from Petit-Fernand
Hi Vanessa, I'm sorry that the cap on the gourd is leaking. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
They have not met the delivery deadlines. It has been 15 days and I am still waiting for the product. Disappointed.
Sandra
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Very disappointed: the iron-on labels for clothes went off in the 1st wash at 30c. Despite having followed the user guide (iron at maximum - 200c - linen/cotton position - no steam / press for 12 seconds with the greaseproof paper supplied)...... Textiles are suitable for ironing. In short! My label: "Nothing is marked and everything is lost"........
Solène Lasselin
Translated review
Answer from Petit-Fernand
Hi Solène, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I'm very disappointed that the labels don't stick to the clothes. I find the labels in the washing machine.
Coralie Ugolini
Translated review
Answer from Petit-Fernand
Hi Coralie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order not received ??
Sabine
Translated review
Answer from Petit-Fernand
Hi Sabine, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
I did not receive my order because it is not the right address my address is 47bis les nouvelles arènes porte 4 13008 Marseille thank you for your understanding
Lopes
Translated review
Answer from Petit-Fernand
Hello Ana Cristina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Delay in delivery Mail address to customer service in your return Missing label Bad experience
Julia Lesage
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your complete order. Please send a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
The manufacturing and delivery deadline has passed, since August 20 and they have not arrived in time to mark the school stuff. I had hoped that they would arrive as well as last year's order, but this year it seems to be working worse.... Their distribution system is very poor. They should think of better options.
Marta Crespo Neira
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order placed on August 24 and still not received.
Luigi B.
Translated review
Answer from Petit-Fernand
Dear Luigi, we are sorry! Your order was shipped on August 14, you should have received it already. Please email us at [email protected]. See you soon! Sophie
1
/5
★☆☆☆☆
I still have not received my order. I have left a voicemail at C Monetiquette but have not heard back.
Séverine De Sailly
Translated review
Answer from Petit-Fernand
Hello Séverine, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
After a week I still have not received my order and there is no way to track it!!!! Sofhie had written to me on September 11 assuring me that it would arrive the following week...today is September 18 and the goods have not yet been delivered....can you check what happened to my order?!!!!!!!!
Francesca C.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for your message. I looked at where your order was and found that there had been a problem with the bank and payment. I resolved the problem and put the order back into manufacture. You will receive it next week. Kind regards, Sophie
1
/5
★☆☆☆☆
To this day I still haven't received my order. I got an email telling me that it had been shipped on August 26 and still nothing.... very disappointed so I'm still waiting.
Délia
Translated review
Answer from Petit-Fernand
Hello Delia, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I placed an order and sent an e-mail immediately afterwards to change the color of the labels. I got no reply, no return to my e-mail and I received the wrong color labels. I didn't have time to insist on calling because I'm working and I don't have all day. So I'm very disappointed...
Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, I am sorry that you are not satisfied with your order. Please make a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
After one wash the stick on label is hanging off.
Avril D.
Answer from Petit-Fernand
Dear Avril thx for shopping with us. We are sorry to hear that you had a problem with the labels and invite you to contact us to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I'm not at all satisfied, I ordered on August 20 and I'm told I'll receive it soon, it's now September 6 and there's still nothing.
Loubna Chtiargorfti
Translated review
Answer from Petit-Fernand
Hello Loubna, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have been waiting 13 days and it has not arrived.
Wendy Lopez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Have not arrived
Sarah Wood
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen