/10
★★★★★
based on 128919 reviews published
★★★★★
based on 128919 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm not at all satisfied, they come off in the first wash.
Lorotte
Translated review
Answer from Petit-Fernand
Hello Christine, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Lame! Iron-on labels don't stick! Without being worn or washed or anything! But I follow the instructions! Iron without steam at 200 degres with greaseproof paper!
Alicia Azuelos
Translated review
Answer from Petit-Fernand
Hello Alicia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
More than a week after the confirmation AND PAYMENT of the order, I have received nothing nor any news regarding the shipment. Although I requested information via email, it has not been provided to me. BAD.
Alessandra F.
Translated review
Answer from Petit-Fernand
Dear Alessandra, We are sorry that you did not receive our response. I discovered that your email address was misspelled, so we got the "Undelivered" email back. I have corrected the error and sent the reply back. Sincerely yours. Sophie
1
/5
★☆☆☆☆
Never received, no follow-up, no dinfos
Farah Betto
Translated review
Answer from Petit-Fernand
Hello Farah, I'm sorry you didn't receive your order, we did refund it. Have a nice day, Melina
1
/5
★☆☆☆☆
They deceive customers because they say it will be ready in 48 hours and that is a lie because I ordered it on the 27th and I am still waiting for it today.
Chani Alonso
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
The stickers are the ideal size and read perfectly. Would be improved with a more affordable price
Estela Menéndez Gutiérrez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that the prices are not affordable.
1
/5
★☆☆☆☆
Order not received, but refunded on time
Karine Denis
Translated review
Answer from Petit-Fernand
Hi Karine, I'm sorry you didn't receive your order, we did refund it. Have a nice day, Melina
1
/5
★☆☆☆☆
Payment made but order not returned!
Eugenie Chambert
Translated review
Answer from Petit-Fernand
Hi Eugénie, I'm sorry you didn't receive your order. We're reworking it and shipping it back to you. Good day, Melina
1
/5
★☆☆☆☆
I don't have my order ! It's late and I've emailed and had no response Back to school already been and gone Can I have a refund
H R.
Answer from Petit-Fernand
Hello, We thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you are waiting for your order. We apologize for the delay of answering your e-mail, but we are in the high season and have a lot of requests. You should have received an answer by now, if not please feel free to call us on : +44 203 445 0958 ! Thanks a lot ! Kindly, Marylin
1
/5
★☆☆☆☆
After 17 days I still haven't received anything
Adelina M.
Translated review
Answer from Petit-Fernand
Dear Adelina, Thank you for your message. Your order was shipped on 22/08. If you have not already done so, please contact us by email at [email protected] to help you. See you soon! Sophie
1
/5
★☆☆☆☆
The labels come off after the first wash. Yes, I followed the instructions... Disappointing
Raissa Descamps
Translated review
Answer from Petit-Fernand
Hi Raissa, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order placed on 15/08 to have the labels at the beginning of the school year and to date nothing?
Mz
Translated review
Answer from Petit-Fernand
Hello Magali, I'm sorry you didn't receive your order, we're reworking it and sending it back. Good day, Melina
1
/5
★☆☆☆☆
Frankly very disappointed, I followed everything to the letter and it doesn't stick well. I'd already tried it at a friend's house and loved it, but now I have the impression that the labels are defective. None of them stuck. For the price it's sad.
Elisabeth Krief
Translated review
Answer from Petit-Fernand
Hello Elisabeth, I'm sorry your labels are coming off, but this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
An order that never arrived. I had to call back several times to be offered reshipment...
Guest
Translated review
Answer from Petit-Fernand
Hi Claire, I'm sorry you didn't receive your order, we're reworking it and sending it back. Good day, Melina
1
/5
★☆☆☆☆
The designs are very nice but the labels come off the clothes in the washing machine. What a pity
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Hello to date I still have not received my commznde. An order placed on August 27, 2019 and of course paid the next day but no news of the order ...
Vanessa Piquet-bacquet
Translated review
Answer from Petit-Fernand
Hi Vanessa, I'm sorry you didn't receive your order. We're reworking it and sending it back to you. Good day, Melina
1
/5
★☆☆☆☆
I still have not received my order placed on August 22, 2019 for 7940... I sent 2 emails to the after-sales service. I was told that I had to wait until September 6, 2019, well after the start of the school year... as I still haven't received anything, I called you as agreed, I got an answering machine and nobody called me back... So I'd like to know where my order is and when I'm going to receive it? I'm usually delighted with my orders, but in this case I don't understand your lack of communication...
Emilie Reynaud
Translated review
Answer from Petit-Fernand
Hello Emilie, I'm sorry you didn't receive your order, we're reworking it and reshipping it. Good day, Melina
1
/5
★☆☆☆☆
It's been 2 weeks and I still haven't received my order
An
Answer from Petit-Fernand
Dear An, We invite you to contact us by e-mail for help: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Impossible to peel off without damaging labels
Anne Marzec
Translated review
Answer from Petit-Fernand
Hello Anne, I'm sorry your labels weren't die-cut properly, but we've sent them back to you. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
Order placed on August 20, 2019 and to date, nothing received...,Mail sent even no reply...
Catherine Haeyaert
Translated review
Answer from Petit-Fernand
Hi Catherine, I'm sorry you didn't receive your order. We're reworking it and sending it back to you. Good day, Melina
1
/5
★☆☆☆☆
Still haven't received my order !!!!honteux
Sabrina Orsini
Translated review
Answer from Petit-Fernand
Hello Sabrina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Very disappointed, my son has only had it for 2 weeks and after unclipping the cap to clean it, the cap no longer closes properly and the bottle has leaked into his schoolbag. I think that for 22 euros this is not normal.
Vanessa Godard
Translated review
Answer from Petit-Fernand
Hi Vanessa, I'm sorry that the cap on the gourd is leaking. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
They have not met the delivery deadlines. It has been 15 days and I am still waiting for the product. Disappointed.
Sandra
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Very disappointed: the iron-on labels for clothes went off in the 1st wash at 30c. Despite having followed the user guide (iron at maximum - 200c - linen/cotton position - no steam / press for 12 seconds with the greaseproof paper supplied)...... Textiles are suitable for ironing. In short! My label: "Nothing is marked and everything is lost"........
Solène Lasselin
Translated review
Answer from Petit-Fernand
Hi Solène, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I'm very disappointed that the labels don't stick to the clothes. I find the labels in the washing machine.
Coralie Ugolini
Translated review
Answer from Petit-Fernand
Hi Coralie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order not received ??
Sabine
Translated review
Answer from Petit-Fernand
Hi Sabine, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
I did not receive my order because it is not the right address my address is 47bis les nouvelles arènes porte 4 13008 Marseille thank you for your understanding
Lopes
Translated review
Answer from Petit-Fernand
Hello Ana Cristina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Delay in delivery Mail address to customer service in your return Missing label Bad experience
Julia Lesage
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your complete order. Please send a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
The manufacturing and delivery deadline has passed, since August 20 and they have not arrived in time to mark the school stuff. I had hoped that they would arrive as well as last year's order, but this year it seems to be working worse.... Their distribution system is very poor. They should think of better options.
Marta Crespo Neira
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order placed on August 24 and still not received.
Luigi B.
Translated review
Answer from Petit-Fernand
Dear Luigi, we are sorry! Your order was shipped on August 14, you should have received it already. Please email us at [email protected]. See you soon! Sophie