/10
★★★★★
based on 128919 reviews published
★★★★★
based on 128919 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still have not received my order. I have left a voicemail at C Monetiquette but have not heard back.
Séverine De Sailly
Translated review
Answer from Petit-Fernand
Hello Séverine, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
After a week I still have not received my order and there is no way to track it!!!! Sofhie had written to me on September 11 assuring me that it would arrive the following week...today is September 18 and the goods have not yet been delivered....can you check what happened to my order?!!!!!!!!
Francesca C.
Translated review
Answer from Petit-Fernand
Dear Francesca, Thank you for your message. I looked at where your order was and found that there had been a problem with the bank and payment. I resolved the problem and put the order back into manufacture. You will receive it next week. Kind regards, Sophie
1
/5
★☆☆☆☆
To this day I still haven't received my order. I got an email telling me that it had been shipped on August 26 and still nothing.... very disappointed so I'm still waiting.
Délia
Translated review
Answer from Petit-Fernand
Hello Delia, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I placed an order and sent an e-mail immediately afterwards to change the color of the labels. I got no reply, no return to my e-mail and I received the wrong color labels. I didn't have time to insist on calling because I'm working and I don't have all day. So I'm very disappointed...
Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, I am sorry that you are not satisfied with your order. Please make a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
After one wash the stick on label is hanging off.
Avril D.
Answer from Petit-Fernand
Dear Avril thx for shopping with us. We are sorry to hear that you had a problem with the labels and invite you to contact us to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I'm not at all satisfied, I ordered on August 20 and I'm told I'll receive it soon, it's now September 6 and there's still nothing.
Loubna Chtiargorfti
Translated review
Answer from Petit-Fernand
Hello Loubna, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have been waiting 13 days and it has not arrived.
Wendy Lopez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Have not arrived
Sarah Wood
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I still haven't received my order !!!!!!
Christelle Candelot
Translated review
Answer from Petit-Fernand
Hi Christelle, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have not been able to test it since it has not arrived and I have not received an answer as to where my order is.
Ana Delia Ludeña
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Very disappointed I did not receive the labels ordered 11 days ago?
Flo
Translated review
Answer from Petit-Fernand
Hello Florence, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I am still waiting for my order to arrive.
Estefania Muñoz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I ordered the iron on labels, followed the instructions very carefully. All labels have come off in the first wash at 40 degrees! Extremely disappointed!
Camilla R.
Answer from Petit-Fernand
Dear Camilla, thx for shopping with us. Sorry to hear this. This is not normal, we invite you to contact our customer service for assistance by e-mail to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I did not receive my order!
Stephanie
Translated review
Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order. We're in the process of resending it to you. Good day, Melina
1
/5
★☆☆☆☆
I'm writing you this bad note because I've been ordering since the 24th and I still haven't received anything and yet you've debited me. I will never order from you again.
A M
Translated review
Answer from Petit-Fernand
Hello Assa, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I can't evaluate the product since I haven't received it and it's impossible to contact someone or get an answer...
Guest
Translated review
Answer from Petit-Fernand
Hi Axelle, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order never received and no tracking number because sent by regular mail. Awaiting refund.
Guest
Translated review
Answer from Petit-Fernand
Hi Aurélie, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
Very slow and fatal delivery service since August 23 that I ordered it I will arrive halfway through the course.....ya do not want them!!!!
Elvira
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Lousy service, it has been 15 days since the order was placed and it has not been received. After two phone calls the store still does not give a solution.
Raúl García Antolín
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received my order
Eva Navarro
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I was debited on August 29, it is now September 5 and I still have not received my order !!!!
Lucie Girette
Translated review
Answer from Petit-Fernand
Hello Lucie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order placed 10 days ago and the labels that are needed x school have not arrived yet!!!
Fabio A.
Translated review
Answer from Petit-Fernand
Dear Fabio, Thank you for your message. Your order was shipped on 26/08. If you have not already done so, please contact us by email at [email protected] to help you. See you soon! Sophie
1
/5
★☆☆☆☆
I can't judge the quality of the labels, as I still haven't received them...
Une Possible Ex Nouvelle Cliente
Translated review
Answer from Petit-Fernand
Hi Elodie, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
The iron-on labels don't stick at all, although I put them directly on the clothes, but they come off after one wash. Very disappointed with this range, I wanted to order more but I'm going to look elsewhere.
Fanny Pierron
Translated review
Answer from Petit-Fernand
Hi Fanny, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I am still waiting for the order.
Mariarosaria G.
Translated review
Answer from Petit-Fernand
Dear Mariarosa, As seen together, your order had an incorrect address. We have put it back into manufacture at our expense without waiting for the postal return, and it will be sent back today. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
Very good and practical but unfortunately on some garments it goes in the washing machine.
Delphine Dejean
Translated review
Answer from Petit-Fernand
Hi Delphine, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
So far 1 star, my order left on August 20 and today September 5 has not yet arrived!!!! The product is paid, I do not know if it will arrive!
Adelaida Cano Carrasco
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order never collected!
Ludovic Petiot
Translated review
Answer from Petit-Fernand
Hello Ludovic, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
The labels didn't hold up in the first wash and don't hold up on some materials!!!!
Lucie Girard
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I haven't received my order yet! We are starting school and I haven't labeled the clothes... I don't think there will be a 3rd time!
Rocio Sanchez Muñoz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen