/10
★★★★★
based on 128895 reviews published
★★★★★
based on 128895 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My order never arrived, it's the first time this has happened to me but it was a pain.
Irene
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Answer from Petit-Fernand
Hi Irene, We are very sorry to read your message. I confirm the full refund of your order and we hope that you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order still not collected
Fanny Laval
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Answer from Petit-Fernand
Hello Fanny, Your order was dispatched on July 1st and our delivery times are between 3 and 10 working days. Your order may therefore arrive as late as July 12. We invite you to contact our customer service department after this time to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
1
/5
★☆☆☆☆
After two reslizarlo twice the order never arrived at my house. In comments I see that my case is not isolated and clearly they have a distribution problem or it is a scam. I do not recommend it
Elena Diez Nicolas
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Answer from Petit-Fernand
Hello Elena, We are sorry to read your message. We assure you that this is not a scam. We have manufactured and shipped your order twice and we are sorry that Correos did not deliver it to you. We have recently changed our shipping methods so that this will not happen again. We hope you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
My product bought 15 days ago is already damaged. Considering the price, I'm disgusted!
Lea Le Prunennec
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Answer from Petit-Fernand
Hello Lea, We're very sorry that you've had a problem with the gourd you ordered. We've just sent you an e-mail so that we can work together to find a solution. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I never received the labels
Marin Riolland
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Answer from Petit-Fernand
Hello, Please do not hesitate to contact our customer service if you encounter any problems with your order. We are here to help you. We've just sent you an e-mail to try and find a solution. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.
Elisabeta
Answer from Petit-Fernand
Hi Elizabeth, We apologize for any inconvenience you experienced with your order. We tried to assist you by offering two possible solutions, but you chose to proceed with a refund. We appreciate your understanding and hope to serve you better in the future. ?? Have a lovely day, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Since the 23rd of June I've been waiting for my labels and nothing, my children have gone to colony and their clothes are branded, I'm really disappointed.
Claudia Patricia Semedo
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Answer from Petit-Fernand
Hello Patricia, We contacted you on July 05 to inform you that your order had been returned to us, and you have not responded to our request. Please do not hesitate to contact us so that we can find a solution. Have a nice day, Sarah, CMonEtiquette
1
/5
★☆☆☆☆
Very bad experience. The tracking number takes a long time to activate and after a long wait they confirm that the order has been lost. We try again and again the same problems. I ended up with no labels and processing a refund.
Laura Sánchez
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Answer from Petit-Fernand
Hi Laura, We are very sorry for this situation. I confirm that we have refunded your order. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered a stainless steel water bottle for my son with his first name on it. After a while, the top outer layer of the bottle with the designs and personalization started to peel off. The biggest problem is that it's under the stopper, so the material that peels off lands in the bottle's water, which I find very dangerous. I informed my label and the website selling this gourd, which wanted to do absolutely nothing and cleared itself of all responsibility. I don't recommend buying these gourds and I don't recommend this site, which has a deplorable customer service.
Sophie
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Answer from Petit-Fernand
Hello, without an order number, we can't find the history of our exchanges. Please contact us to find a solution, we're here to help! Have a nice day, Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I have never received my labels and my child is leaving in a few hours for summer camp....so I had to write his initials on his labels with what I had, a Bic pen....I'm obviously very disappointed, especially since I paid for it...
Aima Khamallah
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Answer from Petit-Fernand
Hello, Your order was dispatched on June 27 and our delivery times are 3 to 10 working days. Your order could therefore have arrived by July 9. However, we're sorry that your order didn't arrive in the time you'd hoped, so we've just e-mailed you to try and find a solution...? Have a nice day Sarah- CMonEtiquette
1
/5
★☆☆☆☆
I have placed 1 1st order not received made reminder and still nothing to date. My son is leaving on Saturday and still nothing.
Sonia
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Answer from Petit-Fernand
Hello Sonia, You contacted us on July 2, and we got back to you the same day to offer you various solutions, which you did not follow up on. We then issued a refund on July 10 following a call from you. Have a nice day? Sarah- CMonEtiquette
1
/5
★☆☆☆☆
Guaranteed delivery in 2 to 4 working days. Package arrived in 10 days... too late for the camp departure... purchase made for nothing...
Virginie Enaux
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Answer from Petit-Fernand
Hello, We are very sorry that the carrier has delayed the delivery of your order. We have just refunded your shipping costs. We are very sorry. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Nathalie Martin
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Answer from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
In the last purchases the adhesive is of poorer quality and lifts with washing.
Paula
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Answer from Petit-Fernand
Hi Paula, We are sorry to read your message. You can contact our Customer Service with your order number so they can help you. We will be happy to help you 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed the order forgetting to enter the discount code. I immediately wrote (the order had not yet been processed) to customer service but there was no availability to change the order.
Chiara
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Answer from Petit-Fernand
Good morning Chiara, We are very sorry for the inconvenience and apologize for the problem with applying the discount to your order. Unfortunately, we cannot apply it manually, but as a solution we have already offered you a personal discount code that you can use for future purchases. We remain at your disposal for further clarification or assistance. We thank you for your understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Order not received
Mathilde Jouve
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Answer from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I'm still waiting for a reply and I'm still waiting for my order placed on June 17.
Joannie Roy
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Answer from Petit-Fernand
Hello, We're sorry to read your message. We replied to your message on 01/07 to offer you a solution. We are sending you our message again. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I bought some stickers for clothes, objects and shoes and I have not received the paper to stick it to my clothes, I have asked for it and I am still waiting for it.
Carmen Martínez Carretero
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Answer from Petit-Fernand
Hello, Sorry for the oversight, we have indeed sent the greaseproof paper after our conversation. We will resend it to you if it has not yet arrived at the post office. However, you can use kitchen paper until our shipment arrives. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels were supposed to be free thanks to a CAT code, but it never worked... I ordered anyway, since I had my son choose the patterns. Otherwise, no problem with the labels
Cassandre
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Answer from Petit-Fernand
Hello, We're sorry you didn't contact us to resolve this issue. After checking, we see that your code has not been applied. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I only received one out of two orders even though I was debited.
Lucile Sene
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Answer from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your orders. I have just contacted you to suggest a solution. I look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I bought 2 water bottles with 3 caps type 2014-2023, these caps are impossible to close, it's a horror! You have to put all your strength into it, even an adult can't do it, imagine a child. So unusable! What a waste...
Profil Gmail
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing problems with your plugs. We invite you to contact our customer service so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I must have received it... The parcel is still on standby for delivery... God knows where 🙁
Violene Arnould
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. We have just contacted you to help you as best we can. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Previously satisfied, then an order where all the labels came off in the machine. Very disappointed with the after-sales service, the error is human, but it can be repaired. No reaction because after 3 months (so don't anticipate your orders too much).
Guillot Jennifer
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Answer from Petit-Fernand
Hello, We are sorry to see that our answer does not satisfy you. However, in accordance with our general terms and conditions of sale, which you accept when you order, our complaint period after the order date is indeed three months. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I loved these sticker labels but found that a number of the labels are just falling off in wash and so wondered if was fault. Contacted customer service who were uninterested but said would give 20% discount code to buy more. When questioned defect was quoted terms and conditions (French despite buying from UK website). Changed that should be referring to English laws but just ignored and refused to engage, then send satisfaction survey! Would not buy again. If they has simply replaced the faulty stickers my experience would have been very different, but Chiara just is not interested in customer services and unwilling to even apply by the correct laws! *edit following response* The response speaks for itself. 20% discount on more isn't the best solution for the customer who bought a bumper pack that comes away in wash.
Milly F.
Answer from Petit-Fernand
Hello, We are very sorry you feel that way. Our team always tries to find the best solution for our customers and we are always happy to help. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, the riders did not arrive this time
Anna B.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order did not arrive ....
Jenny
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Answer from Petit-Fernand
Hello, We are sorry that you have not yet received your order: it was sent by La Poste ?? on 27/05/2024. We have just contacted you to offer you a solution. We look forward to hearing from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The colors are not relevant the orange turned out salmon pink.
Federica -.
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Answer from Petit-Fernand
Good morning, I am sorry to hear that your order did not meet your expectations. I have just contacted you for more information. Good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Disappointing wash removal
Madame Lisi
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After 10 days I still have no delivery and no message to keep me informed of the delivery date. I'll have to come up with a plan B for labelling.
Lea Sirman
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Answer from Petit-Fernand
Hello, Your refund request was indeed processed by my customer service colleague following this delivery problem. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received
Adeline Cyizere
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette