/10
★★★★★
based on 125936 reviews published
★★★★★
based on 125936 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received anything yet, it has been 12 days since I placed the order.
Guest
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you shortly by e-mail with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
Writing too small, almost illegible and received very late. No response from after-sales service
Marie
Translated review
Answer from Petit-Fernand
Hello Marie, Thank you for your feedback. We have not received an email from you. We are sorry that the labels are not to your liking. Which format did you select, the mini format? We are working hard to reduce our lead times. Good day, Sanaë
1
/5
★☆☆☆☆
Order never arrived
Alice
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Answer from Petit-Fernand
Dear Alice, Your order has been shipped and as of today you should have received it. Please contact us at customer service to have it shipped back to you. Kind regards, Sophie
1
/5
★☆☆☆☆
Hello because I did not receive my order
Michael Mas
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Answer from Petit-Fernand
Hello, We have had an exchange by email, your new order is in progress. Good day, Sanaë
1
/5
★☆☆☆☆
I still haven't received my order and my son is leaving on Sunday for camp, so the labels will be useless and I'll have to find another solution.
Lorenzo Cayla
Translated review
Answer from Petit-Fernand
Hello Madam, I will contact you immediately by email regarding your order. Melina
1
/5
★☆☆☆☆
C'est un très bon site ou j'ai déjà commander mais malheureusement cette commande la n'est tjrs arrivé !@
Aline Lefranc
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Answer from Petit-Fernand
Hello Aline 🙂 I'm sorry your order didn't arrive, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I'm sorry, contrary to what other customers indicated, I must say that I did not have a good experience. My order was for thermoadhesive labels to put on my little one's clothes for kindergarten. I had chosen the ones with the hot air balloon..... putrously they never arrived...it's not so much about the money but I really cared so much about those labels chosen with so much love. Every day I look at the mailbox hoping they will arrive but nothing. I even reported to Petit Fernand that my order never arrived and they reply with pre-packaged emails where they ask me if my entered address is correct. Of course it is correct, I have responded more than once but to date, against an order placed and shipped on June 19, I still have not received anything.
Elvira M.
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Answer from Petit-Fernand
Dear Elvira, We have already sent your order back to you a first time. There must be a problem with the address. Please contact me by email at [email protected] and we will make the necessary arrangements. Kind regards, Sophie
1
/5
★☆☆☆☆
Bonjour je nai pas reçut les étiquettes c'est pas normal jai l'habitude de commander chez vous et jai les reçoivent et là rien
Huguet
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Answer from Petit-Fernand
Hello Lydia, Thank you for your message. I'm sorry you didn't receive your order, I'll write to you right away by email, see you soon, Melina
1
/5
★☆☆☆☆
Customer service not great ...
Marin
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Answer from Petit-Fernand
Hello, We're sorry to hear that. Could you please contact me at contact@c-monetiquette to discuss your dissatisfaction? Sanaë
1
/5
★☆☆☆☆
Since July 24 I ordered them still waiting, they told me on the 12th that they would make them again because it was not normal that they had not arrived... I still have not received any and not even a mail that they have left as the first time... the course begins and I still do not have them.... it seems to me that if you see that they have not arrived to me you should send the second ones by express mail to make sure that they arrive to me in the shortest period possible... it is not my problem, since I have paid for them.
Ana Belén Aguilera Romera
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Answer from Petit-Fernand
Dear Ana Belen, Thank you for your message. I am sorry that you have not received your labels yet. I invite you to contact us at [email protected] to see what could have happened. Best regards, Maria.
1
/5
★☆☆☆☆
Well, they sent it to me without the drawing I chose, it only came with the letters.
Lydia Mesa Gavilan
Translated review
Answer from Petit-Fernand
Dear Lydia, Thank you for your message. I am sorry to hear that your labels arrived without artwork. Indeed, for printing and design quality reasons, there are illustrations and backgrounds that are incompatible. You probably received a message when you placed your order. However, I invite you to contact us at [email protected] to find a solution. Best regards, Maria.
1
/5
★☆☆☆☆
The package is not traceable twice I did not receive the package and lost my money
Liliana G.
Translated review
Answer from Petit-Fernand
Dear Liliana, We are sorry that an inconvenience has occurred, which is certainly attributable to the mail, which takes care of the label envelopes. However, after two unsuccessful mailings, please contact us at our email [email protected] to proceed with a refund. Kind regards, Elena
1
/5
★☆☆☆☆
In other situations I am very happy with this site and the result! But I still haven't received my order.... What should I do?
Froufrou
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Answer from Petit-Fernand
Hello Fanny, thank you for your message. I will contact you by email regarding your order 🙂 See you soon, Melina
1
/5
★☆☆☆☆
I had a hard time ordering: it didn't work on my pc and my i-phone. It took me a long time to choose all the products, write down all the first names, select the decorative backgrounds and the little logo... when everything was finally in the basket, it was impossible to stop. I was in a hurry and losing patience. So I asked for help and customer service told me to try another device. Not everyone is equipped with a 3rd device... in short, of no use... last order, it annoyed me. I'll order on s-etiquette next time as there's no problem ordering.
Kim
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience. We are working on it. Good day Sanaë
1
/5
★☆☆☆☆
Lies about delivery times... Still nothing happened... On the other hand, the money has been withdrawn. When I write to the customer service, they tell me to wait another 15 days!
Céline Scheidt
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Answer from Petit-Fernand
Hello Céline, Thank you for your comment. We are working hard to reduce our delivery times. Good day Sanaë
1
/5
★☆☆☆☆
I bought stickers at the first of July and they still haven't arrived. They said that maybe the package was lost at the post office and that they would send it to me again but I am still waiting for it.
Marta
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Answer from Petit-Fernand
Dear Marta, Thank you for your message. I am sorry that you have not yet received your labels. I have checked our system and indeed, your new order was shipped on 07/30. I hope you will receive it soon. Best regards, Maria.
1
/5
★☆☆☆☆
I never received my first order...so I asked for it to be sent back to me, and I'm still waiting for it to arrive...at customer service they told me "you know, madam, our labels are sent by ordinary mail, so it's possible that the post office lost it...that's the problem, maybe it would be wiser to set up a tracking system, like your competitors do, at the same rates as you, from whom I'll place an order if the one I placed with you still doesn't arrive!
Guest
Translated review
Answer from Petit-Fernand
Hello, Thank you for your comment, I'm sorry to hear that you didn't receive your first order. I have just sent you an email concerning the second order. Good day Sanaë
1
/5
★☆☆☆☆
The name on the labels looked tiny. I wrote to customer service to see if it was possible to increase the size and they offered me no solution. They sent me unusable labels. I will not order from them again.
Ana SÁnchez
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Answer from Petit-Fernand
Dear Ana, Thank you for your message. I am sorry you had a bad experience with the labels. Indeed, our artwork and text designs are pre-established, so it is not possible to make modifications to them, as is the case with the font size. However, before placing your order, you can have a pre-print version of the labels to approve or not the design. I wish you a good afternoon. Maria.
1
/5
★☆☆☆☆
I bought labels to stick on pens, felt-tips and coloured pencils but they are much too large and yet it says object with a pencil drawing but it doesn't fit! Very disappointed.
Guest
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Answer from Petit-Fernand
Hello, thank you for your feedback. There are 4 different sizes of object labels. Please don't hesitate to contact us at [email protected] Good day Sanaë
1
/5
★☆☆☆☆
My order arrived incomplete and i've been waiting over 35 days for the rest. so i'm desperate to receive my order in full!
Cindy Toledo
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Answer from Petit-Fernand
Hello Cindy, Thank you for your message. I have just replied to your email. Have a nice day. Sanaë
1
/5
★☆☆☆☆
I still don't receive my order after 15 days
Anna C.
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Answer from Petit-Fernand
kind Anna, please contact us at our email [email protected] to check together. Cordial greetings. Elena
1
/5
★☆☆☆☆
The order has not arrived after three weeks. I am still waiting for a solution.
Guest
Translated review
Answer from Petit-Fernand
Dear Mirian, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you right away by email with the status of your order. Good afternoon, Maria.
1
/5
★☆☆☆☆
As a mom in a hurry, I was seduced by the self-adhesive clothing labels. No ironing! The best! Obviously, perhaps in too much of a hurry, I hadn't read the terms and conditions of these self-adhesive labels, which are to be stuck over the brand or care labels which, for my daughter, are systematically cut off because she can't stand them in contact with her skin. Already in possession of my order (I had ordered the maximum quantity for my three children), I proceeded as I shouldn't have done....C i.e. stick them directly onto the fabric. Inevitably, everything came off in the wash. Nothing but a waste of time, having tried to save time. I'm very disappointed. You should put more emphasis on your website about the strict importance of not sticking these labels directly onto clothes. And not just in the post-order instructions.
Cecile
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Answer from Petit-Fernand
Hi Cécile, Thank you for sharing your opinion! I'm sorry you're disappointed with this product. It is specified on the website in the description of the labels that they apply to the care or brand labels of the garments, as well as to the user guide. However, please do not hesitate to contact us at [email protected] if you require any further assistance regarding our products. Good day, Melina
1
/5
★☆☆☆☆
Order not delivered
Guest
Translated review
Answer from Petit-Fernand
Dear*, please contact us at our address [email protected] with your order number for verification. Kind regards, Elena
1
/5
★☆☆☆☆
I have no complaints. It arrived well, fast and what I bought?
Liliana Cordero Jaspe
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Answer from Petit-Fernand
Dear Liliana, Thank you very much for your comment. It seems that you have made a mistake in the evaluation since one star is the lowest mark and it is not in accordance with your comment. I invite you to reevaluate your evaluation 🙂 Good afternoon, Maria.
1
/5
★☆☆☆☆
I placed an order on July 5th and to this day I still have not received it after claiming it several times. You have discounted my money instantly, you have replied to my mails, you told me that you would make it again and I have not received it either. The experience is bad.
Ana Chapela Martínez
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Answer from Petit-Fernand
Dear Ana, Thank you for your message. I understand your frustration. Indeed, it is not normal for your order not to arrive twice. I will contact you right away by email. Regards, Maria.
1
/5
★☆☆☆☆
I'm not at all satisfied after sticking the labels as indicated. Everything came off in the colony wash.
Emilie Couffrant
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Answer from Petit-Fernand
Hello Émilie, Thank you for choosing C-MonEtiquette. I'm sorry that your iron-on labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Hello When I placed my order I changed my address, but it was supposed to be for billing purposes only I sent an email just after I placed my order and then another the next day to inform me of the change in the place of dispatch To date I still haven't received my order Communication is very difficult
Sandrine Deu
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Answer from Petit-Fernand
Hi Sandrine, I'm sorry you didn't receive your order, I'll contact you right away by e-mail. See you soon, Melina
1
/5
★☆☆☆☆
I still have not received the labels...that I ordered in July...on the 18th...if I do not receive them this week I will cancel the order..and I will open an incidence so that they return me the amount...first and last time that I trust you...never with other pages, companies had happened to me this....0 From 0
Trini Rueda
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Answer from Petit-Fernand
Dear Trini, I am sorry that you had a bad experience with Petit-Fernand. I will contact you right away by email to see what happened with your order. Best regards, Maria.
1
/5
★☆☆☆☆
I ordered labels with flower background without drawing and they leave me the space where the drawing is supposed to go in white..... perfect!
Patri
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Answer from Petit-Fernand
Dear Patricia, Thank you for your message. I am sorry that our labels did not meet your expectations. Indeed, we have preset formats for our backgrounds and illustrations, which you can see before placing your order. Have a nice day. Maria.