/10
★★★★★
based on 128804 reviews published
★★★★★
based on 128804 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
As a mom in a hurry, I was seduced by the self-adhesive clothing labels. No ironing! The best! Obviously, perhaps in too much of a hurry, I hadn't read the terms and conditions of these self-adhesive labels, which are to be stuck over the brand or care labels which, for my daughter, are systematically cut off because she can't stand them in contact with her skin. Already in possession of my order (I had ordered the maximum quantity for my three children), I proceeded as I shouldn't have done....C i.e. stick them directly onto the fabric. Inevitably, everything came off in the wash. Nothing but a waste of time, having tried to save time. I'm very disappointed. You should put more emphasis on your website about the strict importance of not sticking these labels directly onto clothes. And not just in the post-order instructions.
Cecile
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Answer from Petit-Fernand
Hi Cécile, Thank you for sharing your opinion! I'm sorry you're disappointed with this product. It is specified on the website in the description of the labels that they apply to the care or brand labels of the garments, as well as to the user guide. However, please do not hesitate to contact us at [email protected] if you require any further assistance regarding our products. Good day, Melina
1
/5
★☆☆☆☆
Order not delivered
Guest
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Answer from Petit-Fernand
Dear*, please contact us at our address [email protected] with your order number for verification. Kind regards, Elena
1
/5
★☆☆☆☆
I have no complaints. It arrived well, fast and what I bought?
Liliana Cordero Jaspe
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Answer from Petit-Fernand
Dear Liliana, Thank you very much for your comment. It seems that you have made a mistake in the evaluation since one star is the lowest mark and it is not in accordance with your comment. I invite you to reevaluate your evaluation 🙂 Good afternoon, Maria.
1
/5
★☆☆☆☆
I placed an order on July 5th and to this day I still have not received it after claiming it several times. You have discounted my money instantly, you have replied to my mails, you told me that you would make it again and I have not received it either. The experience is bad.
Ana Chapela Martínez
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Answer from Petit-Fernand
Dear Ana, Thank you for your message. I understand your frustration. Indeed, it is not normal for your order not to arrive twice. I will contact you right away by email. Regards, Maria.
1
/5
★☆☆☆☆
I'm not at all satisfied after sticking the labels as indicated. Everything came off in the colony wash.
Emilie Couffrant
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Answer from Petit-Fernand
Hello Émilie, Thank you for choosing C-MonEtiquette. I'm sorry that your iron-on labels are coming unstuck, this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Hello When I placed my order I changed my address, but it was supposed to be for billing purposes only I sent an email just after I placed my order and then another the next day to inform me of the change in the place of dispatch To date I still haven't received my order Communication is very difficult
Sandrine Deu
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Answer from Petit-Fernand
Hi Sandrine, I'm sorry you didn't receive your order, I'll contact you right away by e-mail. See you soon, Melina
1
/5
★☆☆☆☆
I still have not received the labels...that I ordered in July...on the 18th...if I do not receive them this week I will cancel the order..and I will open an incidence so that they return me the amount...first and last time that I trust you...never with other pages, companies had happened to me this....0 From 0
Trini Rueda
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Answer from Petit-Fernand
Dear Trini, I am sorry that you had a bad experience with Petit-Fernand. I will contact you right away by email to see what happened with your order. Best regards, Maria.
1
/5
★☆☆☆☆
I ordered labels with flower background without drawing and they leave me the space where the drawing is supposed to go in white..... perfect!
Patri
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Answer from Petit-Fernand
Dear Patricia, Thank you for your message. I am sorry that our labels did not meet your expectations. Indeed, we have preset formats for our backgrounds and illustrations, which you can see before placing your order. Have a nice day. Maria.
1
/5
★☆☆☆☆
I'm not unhappy with the labels but with the customer service I sent a message to add the name because it was not taken into account I never got an answer.... So these labels won't be of any use to me....
Alexie
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Answer from Petit-Fernand
Hello Alexie, Thank you for your message. We didn't receive your message, I'm sorry, please email us directly at [email protected] Good day, Melina
1
/5
★☆☆☆☆
My order has still not arrived after 3 weeks
Katja F.
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Answer from Petit-Fernand
Hello Mrs. Fain, thank you for your purchase at esistmeins.de ! We regret that you have not yet received your goods and invite you to contact our customer service so that we can help you: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
Nothing to say. Great job. Thank you very much.
Christine
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Answer from Petit-Fernand
Hello Christine, Thank you for sharing your opinion and for your kind comment! However, you have given us a rating of 1/5, which corresponds to poor service. Please feel free to change it to a positive rating if you wish. Have a nice day, Melina
1
/5
★☆☆☆☆
Good morning I'm sorry this evaluation but I still have not received the package despite the fact that I received the shipment email on July 24.
Guest
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Answer from Petit-Fernand
Dear*, please contact us at [email protected] with your order number to make a verification. Kind regards, Elena
1
/5
★☆☆☆☆
Always wonderful
Luciana D.
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Answer from Petit-Fernand
Dear Luciana, We are glad that you liked the product. Therefore, we do not understand the reason for this very negative evaluation!
1
/5
★☆☆☆☆
Not received order yet
Joanne
Answer from Petit-Fernand
Dear Joanne, Thank you for shopping with Petit-Fernand ! We are sorry that you did not receive your order yet and invite you to contact our customer service for help: [email protected] ! Thank you very much, kindly, Marylin
1
/5
★☆☆☆☆
I have not received the product I ordered, but I have not been charged for it yet 🙁
Yulia Mikheeva
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Answer from Petit-Fernand
Dear Yulia, Thank you for your message. I am sorry that you have not received your order yet. I wrote to your email with the status of your order. Regards, Maria.
1
/5
★☆☆☆☆
Order never arrived
Visitante
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Answer from Petit-Fernand
Dear customer, Thank you for your message. I am sorry that you did not receive your order. I also confirm that the requested refund was made on 17/07. Have a nice evening, Maria.
1
/5
★☆☆☆☆
Order not received D+8 after dispatch and no tracking number given
Justine Dubroca
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Answer from Petit-Fernand
Hello Justine, Thank you for ordering from C-MonEtiquette! Your package is on its way and I'll send you your tracking number by email right away. See you soon, Melina
1
/5
★☆☆☆☆
I am still waiting for my order...after 11days...I am very disappointed!
Chiara R.
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Answer from Petit-Fernand
Dear Chiara, We are sorry that there was a misunderstanding about the delivery timing. As specified on the website, manufacturing is done in 48 hours and then delivery takes 2 to 10 working days. Anyway, we have been in touch by email to find a solution. kind regards, Elena
1
/5
★☆☆☆☆
I give you one star, because I sent several emails saying that I had not received my order and to date I still have not received it so I spent between 18 and 20 euros with you for nothing!
Mme Odray
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Answer from Petit-Fernand
Hello Audrey, As indicated by email, we reshipped your order on 19/07 to the address you confirmed. Please contact us by email at [email protected] so that we can find a solution. Good day, Melina
1
/5
★☆☆☆☆
I have not yet received my order
Miriam Muñoz Lozano
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Answer from Petit-Fernand
Dear Miriam, Thank you for your message. As I informed you by phone, your order is still within the estimated delivery time. In case you do not receive it until 6/08, I ask you to please contact us to find a solution. Have a nice afternoon, Maria.
1
/5
★☆☆☆☆
It has been more than 2 weeks and I still have not received my order.
Mercedes Cayuela Sanchez
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Answer from Petit-Fernand
Dear Mercedes, Thank you for your message. I am sorry that you have not received it yet. I will contact you right away by email. Have a nice afternoon. Maria.
1
/5
★☆☆☆☆
My order arrived far too late
Levy
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Answer from Petit-Fernand
Hello Régis, First of all, thank you for choosing C-MonEtiquette. I'm sorry you received your order late, we do everything we can to reduce our delivery times. Good day, Melina
1
/5
★☆☆☆☆
Despite ironing for 15 seconds or more, the iron-on textile labels peel off... very disappointed with my purchase, I wouldn't buy again!
J.
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Answer from Petit-Fernand
Hello Julie, Thank you for sharing your opinion of our brand. I'm sorry that your labels are coming off, this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I have not received it yet. I called and in principle in a few days I will receive the new order sent again by the customer service girl.
Elena
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Answer from Petit-Fernand
Dear Elena, Thank you for your message. Indeed, your new order was shipped on 07/31, I hope you will receive it soon. Have a nice evening, Maria.
1
/5
★☆☆☆☆
After a month of waiting, I still haven't received my parcel! Unacceptable
Ourda Gherbi
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Answer from Petit-Fernand
Hello Ourda, Thank you for choosing C-MonEtiquette! As indicated in your e-mail, your order was returned to us by La Poste, and we've resent it to the right address. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not received my order yet.
Jenifer Carmona Orti
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Answer from Petit-Fernand
Dear Jenifer, I am sorry that you have not yet received your order. I will contact you right away by email. Best regards, Maria.
1
/5
★☆☆☆☆
After 1 month of waiting, I still haven't received anything. Despite an email to customer service, no return.
Laetitia Legros
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Answer from Petit-Fernand
Hi Laetitia, It's not normal that you haven't received your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I ordered name tags for my daughter, enticed by the fact that they would take two days to arrive, knowing that the next week I would be leaving, after two days not seeing anything arrive I contact the service is they tell me that the order is entrusted to the post office which can have up to 10 days delay, to wait patiently for the arrival by 25/7/19 (luckily the delivery was to be in the company), to date July 30 nothing has arrived! I do not recommend the purchase!
Giovanna S.
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Answer from Petit-Fernand
Dear Joan, We are sincerely sorry that you misunderstood. It is clearly stated on our website that the 48 hours is for manufacturing, while for shipping we take into account 2-3 business days up to a maximum of 10 business days. In any case, I have emailed you back to resolve this inconvenience, which is surely related to the postal service we rely on for shipping. Kind regards, Elena
1
/5
★☆☆☆☆
After more than 2 weeks I still haven't received an order.
Anissa Djaroudi
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Answer from Petit-Fernand
Hello Anissa, Thank you for choosing C-MonEtiquette. I invite you to write to us at [email protected] for any delivery problem. See you soon, Melina
1
/5
★☆☆☆☆
Ordered on 19/07 for my daughter who was leaving for camp on 29/07, still nothing received since...
Stéphanie Cornaly-lidin
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for choosing C-MonEtiquette! I'm sorry you received your order late, we do everything we can to reduce our delivery times. Have a nice day, Melina