/10
★★★★★
based on 128895 reviews published
★★★★★
based on 128895 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my products.
Cristiana
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Your customer service always gives error and says to try again later already for 20 days . I can put the order number 3001268793 not all my data here they all read trustpilot had asked me for it and I gave it. Let's get it over with here I throw the flasks is from me confirm bad Francesca
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning Francesca, Thank you for your message and information. We are very sorry that you are unable to contact us. I confirm that we will resend the missing straws. We apologize for the misunderstanding and wish you a good day, We remain at your disposal Chiara Petit-Fernand
1
/5
★☆☆☆☆
I ordered express delivery because I needed the labels very quickly. The order took a long time to be delivered. The express delivery charges were reimbursed but the labels were useless as my son had already left on his school trip when we received them. If I had known that express delivery was not possible, it would have had to be specified in the order and I would not have ordered.
Noemie Barralis
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your order arrived late. Unfortunately, we have no influence on the postal service and Chronopost. Nevertheless, we hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Good evening I keep telling you that your customer service is not working. You have my email because you sent me the unusable water bottles, you called me and said you would send them to me. I can only contact you by review . Francesca
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning, My colleague Chiara is absent and I am currently only handling e-mails for her. Could you please send us an e-mail with your order number and your first and last name? Unfortunately, I cannot help you without this information. I look forward to receiving your e-mail. Elise, Petit-Fernand
1
/5
★☆☆☆☆
Not what I expected, they look like plastic paper labels. It is not for store clothes. They took a long time to deliver to Spain
Andrea Veronica
Translated review
Answer from Petit-Fernand
Hi Andrea, We are sorry that our products do not meet your expectations. You chose thermo-adhesive labels that are ironed directly on the garment, that's why they are so thin. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I insist on saying bad impossible to contact them again from May 28 to today June 7 I still have not received the missing straws Francesca
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning, after checking, I see that we do not have your e-mail address. Could you please email our customer service department so that we can take care of your request urgently? We are here to help you! Wishing you a good day,
1
/5
★☆☆☆☆
Labels are delivered after the children have left on their trip. The time announced on the site is 2 to 4 days. delivered after 10 days . Interchanged with the company and pretended not to understand... even though a 15% discount had been granted.
John Persoons
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. Our customer service department sent you a reply stating that your order had arrived at its destination and had been available since 29/05 at your relay point. Unfortunately, we have no influence over the postal service. What's more, we've reimbursed you 15% off your entire order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have ordered several times and it has always arrived correctly, this time the order has not arrived, they have sent it to me again and it has not arrived either, they have told me they will refund my money, I thought they were going to be interested because the package would arrive, I do not understand why they do not send a package with tracking.
Aurora Martínez Peña
Translated review
Answer from Petit-Fernand
Good morning Aurora, We are sorry to hear that your order did not arrive. We have made a claim to Correos after several shipping attempts. We have reimbursed you after consultation with you and we hope that you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've ordered a few times from here and it has been brilliant. This time, my order didn't arrive. That was ok, these things can happen. Emailed- no response. Emailed again - no response. Found they were on Instagram, messaged them - no response. About a week later I got a response on Instagram. They told me I had to email. I'd already done that. Told them I will be going through PayPal to get a refund because their customer service was so bad. They told me I couldn't receive a refund without giving them my order number. I reclaimed my money through PayPal with no problem. A few days later I received an email back, apologising for what had happened and they would send a replacement for free. I am still waiting to see if this arrives. It has been 6 days and they do say up to 10 days. A real shame as in the past, I have recommended this company. Unfortunately, I will be looking for a new website to purchase the same item in the future. It's been 4 weeks now from my first initial purchase. From looking at the reviews on here, It seems it is happening alot.
Victoria
Answer from Petit-Fernand
Hello Victoria, Thank you for sharing your experience. We are very sorry that you did not receive your order and we understand that the delay in replying was frustrating. We apologise for this. Having told us at the outset that you wanted a refund, the order number would have shortened the time to receive it without having to go through paypal, allowing us to process the refund directly from our system. That is why we needed it. We are sorry if this was not clear enough. We hope you will receive the replacement order as soon as possible, For any information we would be happy to help and assist you, We apologise again for the inconvenience caused and wish you a good day. Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never received the parcel and C-MonEtiquette did nothing to make things happen.
Mlle Garrot Laureline
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. We are sorry that you did not receive your order, unfortunately, we have no influence on the postal service. ?? However, we hope that this will not affect your relationship with C-MonEtiquette. We hope to see you again soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have not yet received my order. It has not been delivered
Hadisy
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet: it was shipped on Friday, May 24, 2024. The deadline for receipt is Wednesday, June 5, 2024. We have also just replied to your complaint by e-mail. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed with the quality. I ordered the iron-on labels and after the first wash they all came off, even though I followed the instructions for applying them. I had already ordered some a few years ago and the quality was much better!
Charlène
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Answer from Petit-Fernand
Hello Charlène, Thank you for your email. We're sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received
Wissame H
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Product. Non-compatible self-adhesive label is nothing more or less than paper that sticks like a stamp.
Michel Lemarchand
Translated review
Answer from Petit-Fernand
Hello Michel, Thank you for your email. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed with the result, I absolutely did not expect self-adhesive plastic labels!
Sophie
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your order did not meet your expectations. We have just contacted you for more details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Delivery by chronopost more than a week !
Smokyr Sfullak
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that the delivery of your order has taken longer than expected. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After repeating my order for the second time, I still have not received it.
Margalida Oviedo
Translated review
Answer from Petit-Fernand
Good morning, The second shipment we have sent you is about to arrive, the delivery date is for 06/04. Please let us know when it arrives. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order that although my account was charged I never received it. When I go to my profile to check its status it no longer exists and can no longer be searched by order number. Total scam.
María Eugenia Bermudez Sicilia
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that Correos did not deliver your order within the specified time. However, we assure you that it is not a scam. Our customer service has just contacted you to help you with this situation. For any problem, we are available by email or by phone to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, you've changed the quality of your water bottles. By sticking labels on them that peel off easily
Marion Gabriele
Translated review
Answer from Petit-Fernand
Hi Marion, Our bottles are personalized by printing directly on the product. We do not use stickers on our bottles. Our Customer Service team has responded to your complaint by e-mail to help you as much as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After 1 month of waiting, my order has still not arrived.
Cristina Garcia Melendo
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delivery problem with Correos. After our conversation by email, I confirm the refund of your order. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never received my order and theres no tracking to be able to follow up.
Sarah H.
Answer from Petit-Fernand
Hello Sarah, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regarda Chiara Petit-Fernand
1
/5
★☆☆☆☆
Arrived package with two water bottles without straws, impossible to contact them
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning Francesca, We are very sorry about this. One of our operators will contact you shortly so we can help you as soon as possible. I wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my parcel
Kelly Dethise
Translated review
Answer from Petit-Fernand
Hello Kelly, We're sorry to read that your order has not yet been delivered by La Poste. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order. It has been more than 10 days.
Miss Yannick Cotrebil
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to read your message. In order to help you as much as possible, our Customer Service department contacted you today to provide you with a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Ordered more than 10 days ago and still haven't received it.
Julie
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you very much for your message. We are sorry to hear that your order has not been delivered. We have already sent you an email today. We look forward to hearing from you. Have a nice day, Camille, C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received anything yet. It's been more than 2 weeks since I ordered them.
Amal Elharrak
Translated review
Answer from Petit-Fernand
Hello Amal, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. We look forward to hearing from you? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disgraceful! I ordered 24h delivery with a delivery of 10 I received my order 1 week later!!! I had to buy something else in a hurry to identify the clothes of my children who were going to summer camp. I do not recommend this site
Pierre B
Translated review
Answer from Petit-Fernand
Hello Pierre, Thank you for writing to us. We are very sorry for the delay in the delivery of your order by Chronopost. We have just contacted you in order to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Gourd sabotaged after two weeks of purchase, despite all the precautions taken for use and very disappointing cleaning.
Alice G.
Translated review
Answer from Petit-Fernand
Hello Alice, We're sorry to hear about this inconvenience concerning your order. However, as mentioned in our exchange, as we know neither the conditions of use nor the handling conditions, we are unable to respond favorably to your request. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order placed on 7/05 because my son is going on a school trip on 22/05. Package still not received !!!!!!!!!
Sarah Barata
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. As agreed in our correspondence, we have refunded your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delivery delays caused by Chronopost. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm sorry but the order was supposed to be delivered in 24H and arrived 6 days too late. After the first wash the labels were gone (wash at 30 degrees) So I wouldn't recommend you anymore!
Lital Tyano
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette