Reviews Petit-Fernand

Order placed on 7/05 because my son is going on a school trip on 22/05. Package still not received !!!!!!!!!

I'm sorry but the order was supposed to be delivered in 24H and arrived 6 days too late. After the first wash the labels were gone (wash at 30 degrees) So I wouldn't recommend you anymore!

After 10 days of placing my order, it still hasn't arrived. I'm waiting for the after-sales service to get back to me.

Order never received.

I did not receive my order.

Order still not received ?????

Order not received.

I did not receive my order

My order never arrived

I got the stickers that don't stick! There is no sticker part at all

I have not received

Ordered some school labels a few months ago and they haven't arrived yet!

Order placed on April 22 and still not collected

Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!

We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.

I still haven't received my order!

Jen still hasn't received my order!!!

Lovely thermoadhesive labels but after a wash at 30degrees they came right off

Hi I havent received my order its been over two weeks ? Please help

I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...

I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.

I have not received the goods

We received the wrong labels and ours have still not arrived.

I did not receive the labels

My product never arrived, I've written several times and I don't see a solution.

Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.

Never received my order

I still haven't received my order, is this normal?

Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.

The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.

I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad

Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu

Package still not received from Chronopost! Even though I paid for fast delivery!

I bought 2 isothermal bottles at the end of January 2024, I am disappointed with my purchase because the lids of the 2 bottles are broken. ??

It has been almost a month and nothing has been delivered to me

I still have not received my stickers 🙁

Absolutely awful! Customer service is shocking! No one answers the phone, responds to emails or any form of queries! Takes over a week for anyone to answer a query ?? I ordered well in advance to get labels for my daughter for when she started school, two weeks later nothing received tried to contact them, phone doesn't work a week later when my daughter started school sent a replacement order eventually that I'm still waiting for! No first class or next day shipping did not see the value of this considering I ordered now well over a month ago! Doubt I'll even receive them. Stay away from this company! Terrible! Take your money elsewhere!

I have not received the package

Hello, my order status says "Delivered" but I never received my order. What should I do? I needed these labels for my son's clothes. He's going on a school trip on 26/04. I've never had any problems with my previous orders. Thank you for your good follow-up.

I never received my order and no consistent response from after sales!!!!