/10
★★★★★
based on 125931 reviews published
★★★★★
based on 125931 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It can happen that one order does not arrive BUT two? Moreover by always just pointing out: THAT MY ORDER IS ONLY FROM EARLY JUNE WE ARE IN JULY SEE A FEW YOU
Francesco R.
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Answer from Petit-Fernand
Dear customer, we thank you for your message. We have resubmitted your order and are still on schedule to deliver the new shipment. We are sincerely sorry about the situation, which is very rare fortunately. Sophie
1
/5
★☆☆☆☆
I have not received a delivery to date. My order was placed 4 weeks ago. For a company that advertises 48-hour delivery, that's just bad! You are only ever put off by e-mail, it is put off to the post office and you don't get your money back. I will never order from them again and advise everyone not to buy from them!
Jacobi
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Answer from Petit-Fernand
Hello Ms. Jacobi, this is indeed not normal. Unfortunately, it sometimes happens that the post office loses something. I replied to you by e-mail this morning. We regret the incident and apologize. Yours sincerely, Marylin
1
/5
★☆☆☆☆
I placed an order a month ago and it has not arrived and I have not been refunded. I have written several times and they have not given me a solution, arguing that the shipment has been made. They have not even given me the tracking number of the shipment after having ordered it 4 times. Fatal. I will not buy here again.
Esc
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Answer from Petit-Fernand
Dear Ester, Thank you for your message. In fact, we have shipped your order again and it left the office on 06/27. Have you still not received it?
1
/5
★☆☆☆☆
Order not received. I had to re-send it several times.
Constance
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Answer from Petit-Fernand
Hello Constance, Thank you for choosing C-MonEtiquette! I'll contact you right away by email to find out what happened, as we sent your order a second time. Have a nice day, Melina
1
/5
★☆☆☆☆
All correct. Delivery on time and I live in the Canary Islands
Laura Suárez Rodríguez
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Answer from Petit-Fernand
Dear Laura, Thank you for ordering with Petit-Fernand and for your positive comment, but I think you made a mistake in the grade since 1/5 means that you had a bad experience with our services. See you later, Melina
1
/5
★☆☆☆☆
At the moment, what I ordered has still not arrived. And you can't even track the shipment
Brain G.
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Answer from Petit-Fernand
Dear customer, thank you for your message. I invite you to contact us by email at [email protected] for information. See you soon! Sophie
1
/5
★☆☆☆☆
I still haven't received my labels
Gwendoline Sanchis
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Answer from Petit-Fernand
Hello Gwendoline, Thank you for choosing C-MonEtiquette. It is not normal that you have not received your order, I will contact you immediately by email. See you soon, Melina
1
/5
★☆☆☆☆
I received labels that were not pre-cut, so I had to cut them with scissors.
Laetitia Huguet
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Answer from Petit-Fernand
Hello Laetitia, thank you for choosing C-MonEtiquette! We apologize for the cutting error, and as we indicated in reply to your email, we have put your labels back into production for resending. Have a nice day, Melina
1
/5
★☆☆☆☆
I have not received my order!!!!
Ana
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Answer from Petit-Fernand
Dear Ana, Thank you for choosing Petit-Fernand! As we said on the phone and by email, we have forwarded your order to manufacturing and it left the office again on 02/07 so you should receive it in your mailbox soon! See you soon, Melina
1
/5
★☆☆☆☆
Bad experience, labels not received but paid for.
Carine Visca
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Answer from Petit-Fernand
Hello Carine, Thank you for choosing C-MonEtiquette. I'm sorry you didn't receive your labels, we sent them back to you on 26/06, I'll contact you right away to see if you received them. See you soon, Melina
1
/5
★☆☆☆☆
From 12/06/19, order date, to date I still do not receive the goods....voto (0)
Jonatha C.
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Answer from Petit-Fernand
Dear Jonatha, Thank you for your message. I invite you to contact us by email at [email protected] for information. See you soon! Sophie
1
/5
★☆☆☆☆
I placed an order for two personalized bottles because my kids had an excursion, I did it 20 days before the date and they did not arrive on time! I claimed my order and they tell me that it has not arrived because the address is wrong, which is not true because I checked the data and because it is not the first order I make with them. They told me they would send it to me again and I'm still waiting, I HAVE NOT RECEIVED!!!! IT IS UNACCEPTABLE AND A FULL-FLEDGED SCAM!!!!
Cristina Corrales De La Fuente
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Answer from Petit-Fernand
Dear Cristina, Thank you for choosing Petit-Fernand. I am sorry for the situation but your order was sent a second time, it is in the shipping process and you should receive it this week, because it has already arrived in Spain on 03/07. Have a nice day, Melina
1
/5
★☆☆☆☆
The stuff has yet to come to me
Patrizia B.
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Answer from Petit-Fernand
Dear customer, thank you for your message. I invite you to contact us by email at [email protected] for information. See you soon! Sophie
1
/5
★☆☆☆☆
Everything was just perfect, as per my request. Thank you
Pedretti S.
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Answer from Petit-Fernand
Dear Sarah, thank you for the message! I think she was wrong though because she only put one star :-))) Sophie
1
/5
★☆☆☆☆
They peeled off after the first wash, very poor quality!
NoemÍ Torres
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Answer from Petit-Fernand
Hello Noemi, Thank you for choosing Petit-Fernand. I am sorry that your labels have come unstuck, it is not normal, I invite you to contact our customer service to find a solution 🙂 [email protected] Have a nice day, Melina
1
/5
★☆☆☆☆
Good morning to date after 1 month I still have not received what I ordered and you have not even replied to the email I wrote 15 days ago to Vs castomer service. Salutu
Stefano T.
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Answer from Petit-Fernand
Dear Stephen, Thank you for your message. We have responded to all emails received, I do this every day, so we did not receive yours. Your order was shipped on 28/05. The mail must have lost your envelope. Please contact us by email at [email protected] to have it sent back to you. See you soon, Sophie
1
/5
★☆☆☆☆
Order placed June 2, 2019 it is now June 24, 2019 and I still have not received my order my daughter returned from school on Saturday I placed an order for nothing
Celine Bergues
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Answer from Petit-Fernand
Hi Céline, I'm sorry you didn't receive your labels, I've contacted you via Facebook so we can find a solution 🙂 Good day, Melina
1
/5
★☆☆☆☆
I never received my order
Victoria Santoni
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Answer from Petit-Fernand
Hello Victoria, I'm sorry you didn't receive your order. We put it back into production and it was shipped again on 26/06. You should therefore receive it in your mailbox very soon 🙂
1
/5
★☆☆☆☆
I never received my order
Alessandra A.
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Answer from Petit-Fernand
Dear Alessandra. We are sorry!!! Your order was shipped on 03/06.The mail must have lost your envelope. Please contact us by email at [email protected] to have it shipped back to you. See you soon, Sophie
1
/5
★☆☆☆☆
Very disappointed as I thought I had ordered iron-on labels.
Andrée Gauthier
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Answer from Petit-Fernand
Hello Andrée, Thank you for your message and your purchase! We're sorry you didn't choose the right labels. Please do not hesitate to contact our customer service department at [email protected] for your next purchase! Sincerely, Marylin
1
/5
★☆☆☆☆
Shipment in 48 hours supposedly, but I've been waiting for 2 weeks.
Patricia Tiziano Casse
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Answer from Petit-Fernand
Hello Patricia, Thank you very much for ordering from C-MonEtiquette. We are very sorry to hear that you have not received your order. In view of the delay, it should have reached you. Please contact us at [email protected] so that we can find a solution. We look forward to hearing from you. Yours sincerely, Marylin
1
/5
★☆☆☆☆
Negative I still have not received the package after 14 days, but the amount due was charged to me immediately
Laura T.
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Answer from Petit-Fernand
Dear Laura, Thank you for your message. We are sorry and have responded to you via email. We are waiting to hear back from you with a more secure shipping address and will send them back to you. See you soon. Kind regards, Sophie
1
/5
★☆☆☆☆
I placed an order after 10 days and hadn't received anything, even though I had received an email telling me that the order had been shipped. I contacted customer service and the order was to be sent back to me. It's now been 8 days and I still haven't received anything.
Cla
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Answer from Petit-Fernand
Hello , Thank you for your message. I'm sorry you didn't receive your order. As we told you, we have asked our accounting department to refund your purchase. We hope you will receive it soon. Sincerely, Marylin
1
/5
★☆☆☆☆
Disappointed!!! I still haven't received my order placed a month ago! It's a shame! On the other hand I was well debited on the spot! I still don't have a label. I called you twice without any reply from you. Are you asking my opinion? I certainly wouldn't recommend you!
Stéphanie
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Answer from Petit-Fernand
Hello Stéphanie, Thank you very much for ordering from C-MonEtiquette. As the address was incorrect, the Post Office returned your order to us and we reshipped it today, correcting the address on the shipment. Wishing you a pleasant day. Yours sincerely, Marylin
1
/5
★☆☆☆☆
My order never arrived
Olga S.
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Answer from Petit-Fernand
Dear Olga, Thank you for the message. We are sorry!!! Your order was shipped on June 3, delivery is in an envelope in your mailbox within 2 to 6 business days. Adf today you should have received your labels. If you did not receive anything please contact me by email at [email protected] and we will resend them to you. See you soon. Kind regards, Sophie
1
/5
★☆☆☆☆
The labels are not as I wanted. But it's my fault for being too small for what I wanted to do.
Maria Ramalho
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Answer from Petit-Fernand
Hello Maria, Thank you for your message and your confidence! We are sorry that the labels you have chosen are not what you would have liked. Please do not hesitate to contact our customer service team, who will be delighted to advise you on your next purchase at the following e-mail address: [email protected] ! We remain at your disposal for any further information. Sincerely, Marylin
1
/5
★☆☆☆☆
The water bottle is too heavy..I didn't think so..
Jenni U.
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Answer from Petit-Fernand
Dear Jenni, Thank you for your message. We are sorry that you were not satisfied. The water bottles are made of stainless steel. Kind regards, Sophie
1
/5
★☆☆☆☆
Received a lunch box that did not correspond at all to my order. Responsive customer service and men resent me one. But the sticker was badly positioned, not sure it would resist the water that would seep through...
Audrey
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Answer from Petit-Fernand
Hello Audrey! Thank you for your comment and your confidence. Please don't hesitate to contact our customer service department at contact@c-monetiquette. We will be delighted to help you. Sincerely, Marylin
1
/5
★☆☆☆☆
I still haven't received my order!!!!!
Mme Naghmouchi Islem
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Answer from Petit-Fernand
Hello Mrs Naghmouchi! Our labels are sent by priority mail without tracking number, which allows us to offer free shipping on all label orders. We're sorry if there was a problem with delivery. It can happen that the Post Office loses a shipment - it's rare, but it does happen. We have put your order back into production at our expense and will send it to you as soon as possible. Please do not hesitate to contact our customer service department by e-mail at [email protected] for further information. Sincerely, Marylin
1
/5
★☆☆☆☆
Very disappointed this year, the labels come off after the first wash.
Christelle Chaubit
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Answer from Petit-Fernand
Hello Christelle, Thank you for your message and your order at C-MonEtiquette! I'm sorry that your labels are coming off, this is not normal, I invite you to write to us at [email protected] if you wish to make a complaint. See you soon, Melina.