/10
★★★★★
based on 125931 reviews published
★★★★★
based on 125931 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Fast service and good quality labels.
Mercedes Currás Pérez
Translated review
Answer from Petit-Fernand
Good morning Mercedes, Thank you for your order with Petit-Fernand and for your comment 🙂 But I think you made a mistake in the grade, because you put 1/5 which means that you had a very bad experience with our products and service. Don't hesitate to change your grade, if you are satisfied with our service. See you soon, Melina.
1
/5
★☆☆☆☆
I have not received my order and when I try to open an incident they tell me that the order does not exist, but they have charged me for it.
Laura
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Answer from Petit-Fernand
Dear Laura, I am sorry that you did not receive your order, I will contact you immediately by email to understand what happened. See you soon, Melina.
1
/5
★☆☆☆☆
I bought these labels for my son's bottles, he started nursery on 03/06 and I already have several labels that have gone or are damaged even though it hasn't even been a month. I did however follow the pause instructions. Considering the price, I'm really disappointed and I wouldn't recommend it.
Lara Novais
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Answer from Petit-Fernand
Hello Lara, thank you for ordering from C-MonEtiquette! I'm sorry your labels are coming off, that's not normal. Please write to us at [email protected]. See you soon, Melina.
1
/5
★☆☆☆☆
I am very disappointed!!! On January 17, 2019 I ordered a thermos bottle and a lunch box, after several contacts with customer service my order arrived in mid-February, allegedly the German post office had problems with the delivery. I accepted this, even though I never have any other problems with the post office. Now, 4 months later, the outer coating is coming off, the lid has broken off and the bottle has a few dents. Yes, it has certainly been dropped a few times, children don't always take good care of their things. So I contacted customer service again and the answer was, you can order a new one, but after 6 months we can't accommodate you. When I replied that the goods had been in my possession for less than 6 months, the answer was that it had been too long anyway. Conclusion: 1x AND NEVER AGAIN
Die N.
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Answer from Petit-Fernand
Hello Nita, we regret that you were not satisfied with our service and the goods. Unfortunately, after such a long time, we are unable to take back the damaged goods, as I have seen in the photos. If this had happened at the beginning, we would have gladly exchanged them for you. However, I will pass on your photos to our quality department. Yours sincerely
1
/5
★☆☆☆☆
The delivery was fast and meticulous. However, I was very disappointed by the labels... they are huge, whether iron-on or self-adhesive. It's a real pain to put them on small baby clothes. And the self-adhesive ones... I don't have many garments with a brand label size big enough to stick these on... so I have to keep the arm-long labels describing the materials etc. to be able to stick them on. Without quoting other sites, there are labels of the same type that are much smaller and therefore easier to apply to garments.
Tata Popo
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Answer from Petit-Fernand
Hello Dalila, Thank you for ordering from C-MonEtiquette! We're surprised to read that you're so disappointed with our products, even though the label formats are clearly indicated on our website. Good day, Melina
1
/5
★☆☆☆☆
Order still not received!
Charlotte Harzig
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Answer from Petit-Fernand
Hello Charlotte, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina.
1
/5
★☆☆☆☆
I have not received my order.
Eva Beatriz Pérez Ramos
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Answer from Petit-Fernand
Dear Eva, I am sorry that you have not received your order, and as you said by email, we have sent your order for the second time, it left our office again on 06/14 🙂 Have a nice weekend, Melina
1
/5
★☆☆☆☆
I have not received my order yet
Sylvia Karmann Pons
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Answer from Petit-Fernand
Dear Sylvia, Thank you for choosing Petit-Fernand! I am sorry you did not receive your order, as you said by email, we have sent you your order again, it left the office on 6/13/06. Have a nice weekend, Melina
1
/5
★☆☆☆☆
My order never arrived at its destination.
Ana Carolina
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Answer from Petit-Fernand
Dear Ana Carolina, Thank you for choosing Petit-Fernand, it is not normal that you have not received your order, I will contact you immediately by email. See you soon, Melina.
1
/5
★☆☆☆☆
I haven't received my labels
Maeva Lesieur
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Answer from Petit-Fernand
Hello Maeva, Thank you for ordering from C-MonEtiquette! I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
The labels come off, long to do!!!!
Olivia Westermann
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Answer from Petit-Fernand
Dear Olivia, thank you for your message and your confidence. We're sorry to hear that your labels have come unstuck. Iron-on labels are normally permanent, so there is obviously a problem, perhaps with the application. Please email us at [email protected] so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
1
/5
★☆☆☆☆
The delivery has not arrived twice!
Stf
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Answer from Petit-Fernand
Thank you for your review. We are very sorry that you were not satisfied and that something went wrong with your delivery. I wrote you an e-mail about this yesterday. Thank you for your reply! We apologize again for the inconvenience. It is rare, but unfortunately sometimes happens that there are delivery problems with the quantities we send out. Yours sincerely
1
/5
★☆☆☆☆
Labels are removed from garments after use (before washing) and from others after the first wash, even though the instructions for applying the labels have been scrupulously observed.
Isabelle B
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Answer from Petit-Fernand
Dear Isabelle, thank you for your message and your confidence. We're sorry to hear that your labels have come unstuck. Please write to us with more details or even photos at [email protected] so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
1
/5
★☆☆☆☆
Pretty labels, impeccable printing, but they come off by half each time they are washed, despite all the instructions followed to the letter.
Cécile BrÉmond
Translated review
Answer from Petit-Fernand
Dear Cécile, thank you for your message and your confidence. We're sorry to hear that your labels are coming off. Iron-on labels are permanent, so there's obviously a problem. Please email us at [email protected] with photos of the peeling labels so that we can resolve the situation to your complete satisfaction. See you soon, Sophie
1
/5
★☆☆☆☆
I'm sorry to make a bad evaluation but this time I placed the order on May 13 and today, June 10, I still have not received it. Today my son was leaving for camp and it has not been possible to mark the clothes properly.
Ma Josep Jimenez Subirana
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Answer from Petit-Fernand
Dear Maria Josep, Thank you for your message. On 03/06 we have answered you to verify your email address, with no answer from you. I will contact you again by email. See you soon, Melina.
1
/5
★☆☆☆☆
Several orders and each time problems. I'll stop with them and go to a competitor!
Nonalie
Translated review
Answer from Petit-Fernand
Dear Madam, you were indeed unlucky. When you placed your first order in 2017, there was a problem on our part, but this year, when you placed your second order, the envelope was damaged in the post and we sent the products back to you at our expense. Give us a third chance? This will be the one where you'll finally see that things are going well with us 😉 We'll be happy to make you a commercial gesture. See you soon, I hope. Sophie
1
/5
★☆☆☆☆
I have not yet received my Refund 13 labels.
Angela Ferrando
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Answer from Petit-Fernand
Dear Angela, Thank you for your message. I am sorry that you did not receive your order, I will contact you right away by email. Sorry for the inconvenience caused, have a nice day; Melina
1
/5
★☆☆☆☆
I have not received my order
Lady Lantigua Espinosa
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Answer from Petit-Fernand
Hello Madam, We are very sorry to hear that you have not received your order. I can confirm that it was indeed manufactured and delivered to the postal service at the priority rate on 20/05. In view of the delay, it should therefore have reached you. Could you please confirm your postal address by email to [email protected]? I look forward to hearing from you. Yours sincerely, Sophie Chargée de Clientèle C-MonEtiquette Tel: 09 72 50 95 31
1
/5
★☆☆☆☆
Very (too) long wait for reception, what a shame!
Laurence Nollen
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Answer from Petit-Fernand
Hello Laurence, Thank you for choosing C-MonEtiquette! I'm sorry you received your order late, but we're working to improve our delivery times. Have a nice day, Melina.
1
/5
★☆☆☆☆
This time FATAL. They got lost along the way and never arrived, customer service I can't say anything bad, they requested a new printing of the labels but I needed them because my daughter was going camping for three days and they didn't arrive on time. In the end I placed an order for absolutely nothing. I don't think I will order them again through Petit-Ferdinand.
Sonia
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Answer from Petit-Fernand
Dear Sonia, Thank you for choosing Petit-Fernand. I am sorry that you received your order late, as you say, we have sent you the order a second time. Please do not hesitate to contact us again at [email protected] if you need any other information. Have a nice day, Melina.
1
/5
★☆☆☆☆
Excellent value for money
Anna Ortega
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Answer from Petit-Fernand
Dear Anna, Thank you very much for your message and for choosing Petit-Fernand! It seems that you have made a mistake in the evaluation of our products by rating us with one star. We would be very grateful if you could rectify it. Have a very nice day. Maria.
1
/5
★☆☆☆☆
I'm very disappointed it's been a month and I still haven't received my order.
Nathalie Altarac
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Answer from Petit-Fernand
Hello Nathalie, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, and as indicated yesterday by phone, we will resend this order to your billing address. We apologize for the inconvenience. Have a nice day, Melina.
1
/5
★☆☆☆☆
First purchase: bottle stopper breaks. Second purchase: stopper arrives completely broken.
Leïla Fruteau
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Answer from Petit-Fernand
Hello Leïla, Thank you for choosing C-MonEtiquette! I'm sorry the cork arrived broken, we'll send you back a pink cork. We apologize for the inconvenience. Have a nice day, Melina.
1
/5
★☆☆☆☆
I still have not received my order and I have confirmed that this is the correct address.
Idalia Martins Tinoco
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Answer from Petit-Fernand
Hello Idalia, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, we answered your email on 05/31 for an address confirmation, without any response from you. I'll get back to you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
Order not received
Charlotte Galand
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Answer from Petit-Fernand
Hello Charlotte, First of all, thank you for choosing C-MonEtiquette. I am sorry that you did not receive your order, and as indicated yesterday, we will refund the amount of this order. We apologize for the inconvenience. Have a nice day, Melina.
1
/5
★☆☆☆☆
I placed my order more than a month ago, it has not arrived, I claimed it and it still has not arrived.
Cristina Gutierrez
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Answer from Petit-Fernand
Dear Cristina, Thank you for letting us know that you had problems with the shipment of your order. I have followed up on it and sent you an email. Good day, Maria.
1
/5
★☆☆☆☆
Unfortunately the labels don't stick... . I wondered if it was because of my iron... . I'm disappointed.
Claire Lg
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Answer from Petit-Fernand
Hello Claire, Thank you for choosing C-MonEtiquette! I'm sorry that some of your labels have come unstuck. I'll contact you right away by private message to find out what happened. See you soon, Melina.
1
/5
★☆☆☆☆
I am not at all satisfied because order not honored!!! on time you say 48 h delivery I received them 8 days later!.my daughter was away on a trip in these labels will remain at the bottom of the drawer so no more order dear you because money thrown out the window good continuation
Jalila Hatri
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Answer from Petit-Fernand
Hello Jalila, Thank you for your message. I'm sorry you're not satisfied with our delivery times, in fact the 48 hours corresponds to the manufacturing time and not to the delivery. Perhaps you'll be able to use the labels on a future trip? Have a nice day, Melina.
1
/5
★☆☆☆☆
The goods have not yet arrived after 3 or 4 weeks. Update: No, the goods haven't arrived yet. You didn't mention that this was due to the holidays and if I'm being nagged here to indicate whether I was satisfied, then I'll just do that.
Anneliese
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Answer from Petit-Fernand
Hello Annelise. We are sorry that you are not satisfied. We have resent the order on May 31st. As the goods come from France, it may take a few days. However, you should receive it in the next few days. If this is not the case, please contact me by e-mail at: [email protected]
1
/5
★☆☆☆☆
Very, very bad. They don't hold.
Mariage De Laura & Antoine (09 Sept. 2017)
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Answer from Petit-Fernand
Hello Laura, thank you for choosing C-MonEtiquette. I'm sorry that your labels don't fit. Please write to us at [email protected] if you have any complaints. See you soon, Melina.