/10
★★★★★
based on 126675 reviews published
★★★★★
based on 126675 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Nothing has arrived. When do you report it has been shipped?
Valeria D.
Translated review
Answer from Petit-Fernand
Dear Valeria, as replied by email the mail will have lost the envelope or someone at your work received your envelope and did not give it to you. For this reason we will resend your order at our expense but to your home address, it is safer. See you very soon by email, Sophie 🙂
1
/5
★☆☆☆☆
The thermal stickers peel off with a wash and it's not the first time I've bought them, so far they've always been great, but this order was a disaster.
Meritxell Garcia
Translated review
Answer from Petit-Fernand
Dear Meritxell, Thank you for your feedback! I am sorry you had a bad experience with our products. We have sent you other thermal labels to replace the ones that peeled off, have you been able to use them?
1
/5
★☆☆☆☆
I bought several types of labels but some were not well cut and could not be removed and I had to cut them myself to be able to use them.
Maribel Signes
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Answer from Petit-Fernand
Dear Maribel, thank you for sharing your opinion! I will contact you by email to understand what could have happened, because it is not normal that you had to cut the labels. See you soon! Melina
1
/5
★☆☆☆☆
I didn't get the labels. I had to wait 12 days to get them back. It took about 11 more days to arrive. It's a shame because the labels are good quality but the shipping and delivery takes too long.
Frenchyfan
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for sharing your opinion! I am sorry that you had to wait too long for your order, because of the Post Office service. Indeed, we are working to improve our delivery service. Have a nice day, Melina
1
/5
★☆☆☆☆
Lovely idea but the labels are not as wash proof as they claim to be...1 wash only in some instances. Very disappointed. Waste of money!
F W.
Answer from Petit-Fernand
Dear Fliss, thank you for your message. I'm sorry to hear that and it isn't normal! There might have been a problem with the application or else a faulty batch. I hope you didn't stick them directly on the fabric. You haven't gotten in touch with us to solve the matter but it isn't too late! So please contact me by email at [email protected] and we'll make it right. Talk to you soon! Sophie
1
/5
★☆☆☆☆
The labels are beautiful in their design, but for me the most important thing is that they are practical and they are not. Depending on the fabric they crack super fast and you have to be careful not to get close with the iron because they peel off. I will not repeat.
Carol
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Answer from Petit-Fernand
Dear Carol, Thank you for sharing your opinion with Petit-Fernand! I am sorry you had a bad experience with our products, I will contact you by email to understand what happened. See you soon, Melina
1
/5
★☆☆☆☆
I was given someone else's information.
Sarai Surroca
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Answer from Petit-Fernand
Dear Sarai, Thank you for sharing your opinion! We are very sorry for this error, in fact it is not normal that you received the labels from someone else. We have replied to you in January in order to send you the correct labels, but no answer. I will contact you again then. Have a nice day, Melina
1
/5
★☆☆☆☆
They can be put on clothes and other utensils in no time.
Yolanda
Translated review
Answer from Petit-Fernand
Dear Yolanda, thank you for your opinion but I think you made a mistake in the stars... 🙂
1
/5
★☆☆☆☆
They came off after a week but I will buy again to see if I have better luck.
Elizabeth C.
Translated review
Answer from Petit-Fernand
Dear Elizabeth, Thank you for sharing your opinion! I am very sorry that you had a bad experience with our products, I will contact you by email to understand what happened. See you soon, Melina
1
/5
★☆☆☆☆
Bad experience Labels do not stick
Pilar F.
Translated review
Answer from Petit-Fernand
Dear Pilar, Thank you for sharing your opinion! I am very sorry that you had a bad experience with our products, I will contact you by email to understand what happened. See you soon, Melina
1
/5
★☆☆☆☆
Really disappointed, labels peel off after only a few washes
Fabiola Ellermann
Translated review
Answer from Petit-Fernand
Hello Fabiola, Thank you for your message and your order at C-MonEtiquette! I'm sorry your labels are coming off, I'll contact you right away by e-mail, as this is not normal. Have a nice day, Melina
1
/5
★☆☆☆☆
L'ordine non è arrivato e pur avendo segnalato l'accaduto al servizio clienti la mail di risposta è stata che sono spiacenti per l'inconveniente ma la spedizione è indipendente dal loro servizio. Ho mandato varie mail per richiedere il rimborso e/o nuovamente l'invio della merce con corriere espresso ma non ho ricevuto alcuna risposta. Pessima assistenza cliente, ritengo poco professionale un'azienda che non sceglie spedizionieri competenti e inaffidabili.
Silvia
Answer from Petit-Fernand
Gentile Silvia, scopriamo solo oggi il suo commento. Sono molto spiacente di leggere quello che le è successo! La prego di contattarmi a [email protected] per vedere come aiutarla ad avere una buona esperienza con noi, come tantissime clienti soddisfatte. Un cordiale saluto, Sophie