/10
★★★★★
based on 128895 reviews published
★★★★★
based on 128895 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After 10 days of placing my order, it still hasn't arrived. I'm waiting for the after-sales service to get back to me.
Sylvie Bouvier
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. We sent you an e-mail this morning to suggest a solution, and we look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received.
Pauline Dandoy
Translated review
Answer from Petit-Fernand
Hello Pauline, Thank you very much for your feedback. We have already dealt with your e-mail complaint. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order.
Susana Henriques
Translated review
Answer from Petit-Fernand
Hello Susana, Thank you very much for your comment. We are sorry to hear that your order has not been delivered. We have already sent you an email this morning. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received ?????
Déborah
Translated review
Answer from Petit-Fernand
Hello Déborah, According to your tracking number, your order was delivered today. We have also just sent you an e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received.
Anna. S.
Translated review
Answer from Petit-Fernand
Hello Anna, Thank you very much for your feedback. We have taken care of your complaint by e-mail. Your order should arrive no later than May 14. However, we have no influence on the postal service and therefore cannot be held responsible for the vagaries and delivery delays of the postal service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Mariame Niang
Translated review
Answer from Petit-Fernand
Hello Mariame, Thank you for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order never arrived
Mirabelli F.
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. We have just contacted you to suggest a solution. We look forward to your reply. Good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I got the stickers that don't stick! There is no sticker part at all
Vds
Translated review
Answer from Petit-Fernand
Good morning, Thank you very much for your comment. As we told you by email, it is normal for the labels not to have glue as they are iron-on labels. If there was glue on them, they might melt. Unfortunately, we cannot help you further because the labels you received are exactly the same as the ones you ordered. Good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I have not received
Inmaculada Jiménez Sánchez
Translated review
Answer from Petit-Fernand
Good morning Inmaculada, We are sorry that your order has not arrived yet. The second shipment we have sent you is on its way and will arrive shortly. Customer Service is here to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Ordered some school labels a few months ago and they haven't arrived yet!
Kelly D.
Answer from Petit-Fernand
Hello Kelly, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order placed on April 22 and still not collected
Aicha Duret
Translated review
Answer from Petit-Fernand
Hello Aicha, Thank you for your feedback. Our customer service has resent your order yesterday. We hope you will receive it soon. Have a nice day, ? Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!
Françoise Collard
Translated review
Answer from Petit-Fernand
Hello Françoise, Unless we are mistaken, we did reply to you yesterday and have resent your order. We hope you will be fully satisfied with your order ? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.
T
Translated review
Answer from Petit-Fernand
Hello Tania, Thank you for your review. Unfortunately, we have certain procedures that we must adhere to. We are sorry that these do not apply to you. We still wish you a nice day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I still haven't received my order!
Nathalie Germonprez
Translated review
Answer from Petit-Fernand
Hello, We have just processed your e-mail request and resent your order. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Jen still hasn't received my order!!!
Cassandra Vullo
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Lovely thermoadhesive labels but after a wash at 30degrees they came right off
Ylenia
Translated review
Answer from Petit-Fernand
Good morning Ylenia, Thank you for your feedback. One of our operators will contact you to help you. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Hi I havent received my order its been over two weeks ? Please help
Customer
Translated review
Answer from Petit-Fernand
Hello, Could you please contact us via our contact form or give us a call? We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...
C.l.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.
Cristina
Translated review
Answer from Petit-Fernand
Hi Cristina, After our conversation, your order is on its way to your new shipping address. We are very sorry for this situation and we hope that it arrives as soon as possible. Please let us know when it arrives. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received the goods
Alessandra G.
Translated review
Answer from Petit-Fernand
Dear Alessandra, We are very sorry that you did not receive your order. One of our operators has contacted you to help you. I wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
We received the wrong labels and ours have still not arrived.
Ai L.
Translated review
Answer from Petit-Fernand
Hello, Unless we have made a mistake, you have not requested a new shipment. You have asked us for a refund. This was done a few days ago. Elise, ItIsMine
1
/5
★☆☆☆☆
I did not receive the labels
Gaëlle Bernard
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My product never arrived, I've written several times and I don't see a solution.
Karen Carranza
Translated review
Answer from Petit-Fernand
Hello Karen, Thank you very much for your feedback. Unfortunately, we have no influence on the postal service, but are nevertheless impacted by this non-delivery of the postal service. We have refunded your order in full following your request. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.
Laurie Jacquin
Translated review
Answer from Petit-Fernand
Hello Laurie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Never received my order
Isabelle Priels
Translated review
Answer from Petit-Fernand
Hello Isabelle, We're sorry you haven't received your order yet. Our customer service department contacted you last night to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order, is this normal?
Sophie Feron
Translated review
Answer from Petit-Fernand
Hello Sophie, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.
Frédérique
Translated review
Answer from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.
Guerrero Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad
Maïté Evrard
Translated review
Answer from Petit-Fernand
Hello Maïté, We're sorry to hear that you didn't receive your order on time. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu
Siham Cherkaoui
Translated review
Answer from Petit-Fernand
Hello Siham, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette