/10
★★★★★
based on 126704 reviews published
★★★★★
based on 126704 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have ordered labels 2 times in a row, but they never arrived. I don't understand the problem.
Vanessa Grossi
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Answer from Petit-Fernand
Hi Vanessa, We're sorry you haven't received your order yet: it was shipped on 09/04/2024. The deadline for receipt is 17/04/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never did receive my product
Julie
Answer from Petit-Fernand
Hi Julie, We are really sorry for that. We have tried to reach you by phone and send you an email to help. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
10 days after placing the order, still nothing received...
Anaïs
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Answer from Petit-Fernand
Hello Anaïs, We're sorry you haven't yet received your order: it was sent by post on 04/04/2024. We have now replied to the complaint you also sent us by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my package and I receive every day emails requesting satisfaction but nothing to respond to the fact that I still have not received my labels despite a request for contact!!!!
Edith H
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Answer from Petit-Fernand
Hello Louis, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day,
1
/5
★☆☆☆☆
They have not yet reached me.
Ambra Z.
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Answer from Petit-Fernand
Dear Amber, Thank you for your feedback. We are very sorry that you did not receive your order. One of our operators will contact you later today to help you. I wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
After 8 working days I still haven't received my parcel with the labels.
Olga
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Answer from Petit-Fernand
Hello Olga, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never receive my labels the first time they are sent.
Dalila Bouaouid
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Answer from Petit-Fernand
Hello Dalila, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order hasn't arrived. I am so deeply disappointed as I need these for my daughter for school. I've ordered several times before and it's always been great. Really sad that I haven't recieved them this time.
Hannah P.
Answer from Petit-Fernand
Hello Hannah, We are very sorry that Royal Mail did not deliver your order. In order to help you as much as possible our customer service has just contacted you. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately I didn't receive my labels, even though I needed them for a sea class trip.
Celine Tournaire
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Answer from Petit-Fernand
Hello Céline, We're sorry you haven't yet received your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order hasn't arrived and I am not getting a response from Facebook and instagram messenger. Phone line and web chat appear to be down
Amy W.
Answer from Petit-Fernand
Hello Amy, We are really sorry that you have not yet received your order. Following our conversation, your order has been reshipped. Let us know when you receive it/ Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order on March 26 and still haven't received it.
Mélanie Olette
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Answer from Petit-Fernand
Hello Melanie, We're sorry you haven't yet received your order. We have just replied to your complaint by e-mail to offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I received the wrong colours, your customer service was very unhelpful. My order with the right colours is still in my basket on your website. Won't be reordering.
Tc
Answer from Petit-Fernand
Hi Tracy, Thank you for your message. We are really sorry for that. Our customer service will get in contact with you to help. Have a nice day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the order
Isaia D.
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Answer from Petit-Fernand
Good morning, We have processed your complaint by email and hope you will receive your order soon. Have a good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I ordered my labels 15 days ago and I still haven't received them.
Valerie Slakmon
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received
Anne Lacaille
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product I called and they sent it to me again and I still did not receive it I ordered it in time since I need it for Monday and it is already 1 month and nothing.
Yulisa Orellana Claros
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Answer from Petit-Fernand
Hi Yulisa, The order we sent you again is on its way with Correos. It should arrive this weekend. We are sorry to hear that you have to wait so long. Let us know as soon as it arrives 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received the name stickers.
Susann K.
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Answer from Petit-Fernand
Hello Susann, We are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Good evening. Very disappointed for a 1st order. I paid more for delivery on time... I tried to contact you but by email impossible... "an error has occurred please try again later" In short my little one has gone on a school trip without his labels..and that's a shame...
Fabrice Lacaille
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Answer from Petit-Fernand
Hello Fabrice, We are sorry that the carrier is delaying your delivery. We had a technical problem with our contact form and apologize for the inconvenience. You can reach us by phone or via our website so that we can help you. Our Customer Service remains available. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I never received my package it was for my 5 year old daughter's birthday very disappointed
Àia
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Answer from Petit-Fernand
Hello, We are sincerely sorry for this anomaly on the part of the carrier. We have just contacted you in order to help you. If you have any questions about your order, our customer service team is available to help you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I still haven't received the labels I ordered over 2 weeks ago....can I cancel my order?
Aurélie Dumont
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Answer from Petit-Fernand
Hello Aurélie, Following your email request, our customer service team has provided you with a solution. We are available for any request via our contact form directly on our website. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I ordered iron-on labels and received self-adhesive labels even though I paid extra. I am very disappointed
Lucas Grundler
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Answer from Petit-Fernand
Thank you for writing to us. Unfortunately we see on your order that you have indeed chosen self-adhesive clothing labels as you received them. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order!
Frédérique Gérondal
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Answer from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the order... No news yet...
Marie Gooris
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Answer from Petit-Fernand
Hello Marie, We have already taken care of your request and proposed a solution. We hope your order will please you and give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I paid extra to receive the labels within 48 hours. They arrived a week later! So useless for me. I contacted customer service who didn't reply. To be avoided!
Morgane
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Answer from Petit-Fernand
Hello Morgane, After checking, your parcel was delivered to the collection point you chose on Sunday March 24. However, we have reimbursed your shipping costs. We have just contacted you and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I didn't receive any of my orders! Not having a tracking number is not acceptable!
Felicia Menrath
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Answer from Petit-Fernand
Hello, We're sorry that the order we sent back to you at our cost did not reach you. We have just contacted you in order to help you. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Quite disappointed with the water bottle that leaks when bent over. I put it in the lunch bag during a walk and the inside of the bag was soaked, the gourd was well aimed and closed but leaked through the small hole near the straw. Nice gourd but not practical. I wouldn't recommend it.
Amélie Paumier
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Answer from Petit-Fernand
Hello Amélie, We're sorry to hear that you're having trouble with your gourd. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received the products after almost a month
Sc
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Answer from Petit-Fernand
Good morning Sonja, We are very sorry to hear about this. One of our operators will contact you today so we can help you as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my product after more than 20 Days after 'purchase
Fabiana F.
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Answer from Petit-Fernand
Good morning Fabiana, We are very sorry about this. One of our operators will be in touch with you later today to be able to help you. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my product and I have the confirmation email but I am not able to find my order in the website profile for orders. It would be great if someone contacted me to help me
Topputo K.
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Answer from Petit-Fernand
Hello, Thank you for your message, A member of our team will contact you to help. Kind regards, Chiara Petit-Fernad
1
/5
★☆☆☆☆
The gourd is leaking and you haven't responded to my request for a return and refund.
Clémence Thomas Alliez
Translated review
Answer from Petit-Fernand
Hello Camille, We're sorry to hear that you're having trouble with your gourd. However, we have not received any emails or calls from you informing us of this problem. However, we have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette