/10
★★★★★
based on 126707 reviews published
★★★★★
based on 126707 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I bought 2 sets of snack boxes and water bottles, one for my daughter in 2020 and one for my son in August 2023 for a total of 90. After 4 months of use, my son's box is cracked and the bottle cap broken. I was kindly told that the purchase was more than 3 months old, so it was no longer their problem, but they gave me a 20% discount code for a new order! Unacceptable considering the price of the products! I'd already had a problem with my daughter's water bottle and had to buy a new cap. In short, not up to scratch!
Tiphanie Peyssonnerie
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Answer from Petit-Fernand
Hello Tiphanie, Thank you very much for your feedback. As mentioned in our e-mail exchanges, we have a warranty period to respect (see GTC). In spite of this, we have nevertheless granted you a commercial gesture by way of compensation. We're sorry if our gesture and our response are not to your liking. Nevertheless, we wish you a pleasant day. Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Made an order on 19th Feb - it's now the 13th Mar and my order still hasn't arrived.
Laura P.
Answer from Petit-Fernand
Hi Laura, We are really sorry for that. We have already send you replacements (without additional costs), as you did not enter your house number when you placed your order. We hope you received them very soon! Our customer service is always available to help. Kind regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Didn't receive the labeled package
Elodie Gobert
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Answer from Petit-Fernand
Hello Élodie, Thank you for your feedback. We have just contacted you to get more information about this delivery problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order.
Monia
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Answer from Petit-Fernand
Hello Monia, Thank you very much for your feedback. We are sorry to hear that your order did not arrive. After checking, you asked for a refund, which was made this morning by customer service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
Marine Anne
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Answer from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Sticky labels never received!
Puricelli M.
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Answer from Petit-Fernand
Good morning Marco, I am very sorry that you did not receive your order. Unfortunately, we cannot intervene on non-deliveries by the mail. However, our customer service has proposed solutions to help you and as you requested, they have refunded your order. Thank you for your understanding 🙂 Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed I ordered a lot for my daughter I left 24 h (even more) I did the test the label is gone.
Cliente
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Answer from Petit-Fernand
Hello Yolène, We're sorry to hear that you're experiencing difficulties with your labels. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Romane Morillon
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Answer from Petit-Fernand
Hello Romane, My colleague has already taken care of your complaint. We hope, however, that you will receive your order quickly and that it will give you complete satisfaction. ?? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order
Emilie
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Answer from Petit-Fernand
Hello Emilie, We're sorry you haven't received your order yet. We have already contacted you to propose a solution and we look forward to hearing from you. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Nil Nil Site bugs Labels that don't peel off properly
Client08
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Answer from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
Noelia Paredes Anllo
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Answer from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello, We still haven't received our items and no feedback from customer service!!!!
Cindy Goffaux
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Answer from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! ??????
Mimi Mh
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Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received the order
Estefania Acuña
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
Erika
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Answer from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
1
/5
★☆☆☆☆
Never received my order
Julie
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Answer from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product...
Florien
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
Elodie Loiselee
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Answer from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Didn't arrive. Ordered on the 12th and nothing.
Michelle T.
Answer from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Had ordered 2 snack tins. Unfortunately they do not look like the picture. The emblems are stuck on the tin like stickers, one of them was stuck on crooked. Unfortunately not very durable. No longer usable after half a year. Discolored and bubbles under the sticker. Not recommended.
S. W.
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Answer from Petit-Fernand
Hello, we are sorry that the Sackboxes do not meet your expectations. Can you please contact us so that we can have more information about it? Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I would not buy again. They charged me almost 10 euros for shipping and it took more than a week. There are label suppliers much faster and without charging so much for shipping.
Maria Mefe
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Answer from Petit-Fernand
Good morning Maria, We have contacted you by email. We are sorry to hear that your shipment has been delayed. We apologize for the delay. Best regards, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Carillo R.
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Answer from Petit-Fernand
Good morning Rosalia, Thank you for your message, One of our operators will contact you in the day to help you. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Product still has not arrived. Ordered on 21.1.2024. Wont be a returning customer!! Had to get some more labels on amazon next day.
Helen
Answer from Petit-Fernand
Hi Helen, We are really sorry to hear that. A member of our costumer service has contacted you and we will send you replacements, Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
All labels peeled off on 1st wash!!!!
Coralie Badou
Translated review
Answer from Petit-Fernand
Hello Coralie, We have just sent you an email following our telephone conversation. Thank you very much for your confidence, and see you soon. ? Sandra from C-MonEtiquette
1
/5
★☆☆☆☆
Always used Petit Fernand however I've recently placed an order and on two separate occasions the order arrived with someone else's personalised stickers.
Sarah
Answer from Petit-Fernand
Hi Sarah, Thank you for your message, We apologise for this. Please contact our costumer service for assistance. Have a nice day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order 2001007077, placed on January 21 and for an amount of 12
Carolina Rodriguez Vera
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Answer from Petit-Fernand
Good morning Carolina, We have contacted you by email and phone to help you as soon as possible. We are sorry to hear that your order has not arrived. Please do not hesitate to let us know as soon as you receive it. Greetings and thank you for your trust. ?? Sandra from Petit-Fernand
1
/5
★☆☆☆☆
My first order got lost. The tracker said delivered but I never received it so ask for the any form of record that it was delivered to right address but did not get anything. So I asked for full refund but they sent the order again which has been more than a week but has not arrived yet. Their customer service was not helpful at all, in fact they were very defensive. I have now switched to another supplier and I will never be buying from this place again.
Phyutk80
Answer from Petit-Fernand
Good morning, Thank you for your message. We are sorry that your order was not delivered due to the mail. That is why we have resent you your order. We hope that it will arrive as soon as possible and that you will be satisfied with it. For any further information or assistance, our customer service remains available. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
On the web it said that the order would arrive in 24/48 hours. I received it yesterday February 14, when I ordered it on January 19. They were labels for my grandmother, who, in this month of delay, has passed away. So the labels are no longer of any use to me, besides the displeasure of receiving them with her name on them, days after her death. Very bad experience. I will not repeat with you.
Carmen
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Answer from Petit-Fernand
Good morning Carmen, we have contacted you by phone as soon as we read your message. We have sent you an email with the confirmation of the refund. Have a nice day, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
I have still not received the labels I ordered. When I ask, I only get an answer in another language! What a pity
Sarina M.
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Answer from Petit-Fernand
Hello Sarina, We are sorry that you have not received your order. We have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
To date my order has not been received and if it is, it is only answered in another language! Never again
Sarina M.
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Answer from Petit-Fernand
Hello Sarina, It seems that you have posted your negative review twice. We are sorry that you have not received your order. We have just contacted you to find you a solution. Have a nice day, Elise, EsIstMeins