/10
★★★★★
based on 126717 reviews published
★★★★★
based on 126717 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I thought that the clothing/shoe labels would have a fabric finish and not be laminated. I don't find that very pleasant, but on top of that, some of them have already come unstuck... I'm pretty disappointed...
Elisa Peigat
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Answer from Petit-Fernand
Hello Elisa, We're sorry to hear about the inconvenience with your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order arrived very late and what I received does not correspond to what I ordered.
..
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Answer from Petit-Fernand
Hello again Aintzane, we apologize again for this shipping error on our part. We hope that your new order will arrive as soon as possible so that you can use the labels. Good day, Sandra from Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed by the delivery time! 15 days to receive the order! My son will be going on his school trip without his labelled things! Nb: a good marker did the trick! Never again
Émilie Romero
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Answer from Petit-Fernand
Hello Emilie, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence on the postal service and are not dependent on the vagaries and delays of postal deliveries. Please note, however, that we do offer express delivery for urgent shipments. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
A month later it says delivered and I have not received anything. The customer service phone is NOT free, they make excuses and say that they will send it again. From the time you order until everything arrives, always with some problem in between, 2-3 months. On the other hand, bad printing QUALITY. It looks pixelated. I have ordered several times just in case there have really been punctual errors but in ALL the orders I have had some kind of problem. I really do not repeat
Paula Z
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Answer from Petit-Fernand
Hi Paula, We are sorry to hear that you have had two anomalies in a row in 7 months. The delivery anomaly unfortunately comes from the transport company. It is a rare occurrence but unfortunately it can happen as with any company that needs transportation. Regarding your call this morning, we have reimbursed you, as indicated in your email. We apologize for everything that happened. Good day, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
You sent me someone else's labels
Kristin S.
Answer from Petit-Fernand
Hello, I am sorry to hear that you have received an order that was not yours, and thank you for informing us of this issue. We've just contacted you for more information about that. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I haven't received my labels.
Jean Forton
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Answer from Petit-Fernand
Hello Sophie, We're sorry you didn't receive your order. After checking, the address you entered is incomplete. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
You sent someone else's labels ??
Debbie
Answer from Petit-Fernand
Hello, We are really sorry to hear that you have received somoene else's oder. I can confirme that your order will be reshipped as soon as possible. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I can't give you my opinion because we still haven't received the labels... we had to order some urgently from another site.
Virginie Bodenne
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Answer from Petit-Fernand
Hello Virginie, We're sorry you didn't receive your order. After checking, the address you entered appears to be incorrect. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I ordered because it said dispatched within 48 hours. Order took more then 2 days to be dispatched and delivery time was ridiculously long. Took nearly 4 weeks to get my order!
Jm
Answer from Petit-Fernand
Hello, We are very sorry that your order has taken so long to arrive. We hope that despite this delay our products meet your expectations. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
My first order did not arrive and supposedly they have reshipped it to me but since January 30 I still have not received it.
Ana Belén Rodríguez López
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Answer from Petit-Fernand
Hello Ana Belen, We are sorry that Correos did not deliver your first shipment. The second one is on its way to you and will arrive this week. We hope you like our products. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The product took nearly 2 weeks to arrive.
Ailsa L.
Answer from Petit-Fernand
Hello Ailsa, Thank you for your message, we are really sorry for that. Unfortunately, we cannot intervene in mail delays. We hope you are satisfied with your order, however. Please do not hesitate to contact our customer service if you have any questions, we are always happy to help! Have a nice day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The delivery times are very long and there are always delays in the orders. At the beginning of using this site everything worked much better and the delivery times were shorter.
Patricia Alexandra Nieto Arias
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Answer from Petit-Fernand
Hello, We are sorry for these delays. We are doing our best to make the delivery not so long. Hopefully our products will be to your liking. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Disappointed with my last order of self-adhesive clothing labels for my son. The labels would not peel off the backing...and once peeled off, it was impossible to stick them on easily... and above all, they were badly cut... Disappointed with this order
Beraud Morgane
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Answer from Petit-Fernand
Hello Morgane, We're sorry to hear about the inconvenience concerning your order. We contacted you this morning to get more details. ?? We look forward to hearing from you. Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I've never been delivered
Laura Querrien
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Answer from Petit-Fernand
Hello Laura, We're sorry your order didn't arrive with La Poste. We have just contacted you by email regarding the refund you requested. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my parcel and I haven't heard from you. I would like to have the products I ordered or get my money back. Thank you
Sl
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Answer from Petit-Fernand
Hello Stéphanie, Following our e-mail exchange, we have just solved your delivery problem. We hope it will reach you soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order still hasn't arrived. I had to manage without
Abp
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Uh I still haven't gotten my order grrrr
Stéphanie Kencker
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Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order
Elodie Dauchot
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Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never arrived
Daniela
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Answer from Petit-Fernand
Good morning Daniela, One of our staff members has tried to contact you by phone and email. We are waiting for his to help you! Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have only lost 27 euros. I placed the order in December it's February. I haven't received anything until today... the status of my order only says that the letter has been delivered... terrible
Paulina P.
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Answer from Petit-Fernand
Hello Paulina, We are very sorry that your order has not arrived. After checking, we realize that you have not written to us about this. We have contacted you to offer a solution. We look forward to hearing back from you. Elise, EsIstMeins
1
/5
★☆☆☆☆
Order arrived too late and therefore useless!
Myriam Bué
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Answer from Petit-Fernand
Hello Myriam, We are very sorry that your order arrived late. We hope you enjoy our products. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order arrived very late compared to what was said on the site. If I had known, I wouldn't have taken it because now it's useless. It's a shame
Laetitia
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Answer from Petit-Fernand
Hello Laetitia, We are very sorry that your order has been affected by the recent transport delays. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I'm sorry to rate so low. I have systematically experienced delays in deliveries and production. Each time I order, it's a new adventure. It's a pity because the quality of the product is top notch.
Jacqueline
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have experienced delays. Further to our exchange, this is an occasional problem that will not be repeated on your next order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Invité
Translated review
Answer from Petit-Fernand
Hello Federica, Thank you for your message. Following our telephone conversation, I can confirm the return of your order. You can return it to us as soon as you receive it 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I ordered a set of 30 clothing labels and followed the ironing procedure with the paper. To my great surprise, the label came off half of the garment at 60° in the washing machine, and completely in the dryer. I'm thinking of ordering no more and looking elsewhere.
Gilda Morales
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Answer from Petit-Fernand
Hello Gilda, We're very sorry to hear that your labels are coming unstuck. We've contacted you to discuss the problem and provide you with a suitable solution. Once applied, our labels should not come off your fabrics in this way. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Late dispatch of labels (ordered 11 days before my son's departure for snow class) labels received in letterbox when my son had already left. Not only did I waste money, but I had to find a fallback solution (thanks Amazon).
Roxane Levenesse
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Answer from Petit-Fernand
Hello Roxane, Thank you for writing to us. We are very sorry that your labels arrived after your son had left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order placed but not processed in time ( 48h as indicated) and therefore delayed dispatch. (1 week later) I was not informed and had to call myself to find out the status of my order. Not satisfied with the service.
Melanie Patey
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Answer from Petit-Fernand
Hello Melanie, We are very sorry about this production delay. We sent an e-mail to our customers to inform them of the delay, and we're sorry to see that you didn't receive it. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order placed on January 11th, it's now the 28th and I still haven't received anything.
Nadia
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Answer from Petit-Fernand
Hello Nadia, Thank you for informing us. We're sorry to hear about this problem with the postal service, as your order has been shipped on our end. We have just contacted you by phone and e-mail to provide you with a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Received my order late. Bought it for my son's snow class and didn't receive it on time! I won't be able to use it.
Laura Fournier
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Answer from Petit-Fernand
Hello Laura, We're sorry that your order arrived after your son had left. We hope that you will be able to use our labels for another occasion. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels don't hold despite all the recommendations.
Maëva Vidal
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Answer from Petit-Fernand
Hello Maëva, Thank you for contacting us. Following our telephone conversation, I can confirm the return of your labels. Have a nice day, Camille C-MonEtiquette