/10
★★★★★
based on 128922 reviews published
★★★★★
based on 128922 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive the order... No news yet...
Marie Gooris
Translated review
Answer from Petit-Fernand
Hello Marie, We have already taken care of your request and proposed a solution. We hope your order will please you and give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I paid extra to receive the labels within 48 hours. They arrived a week later! So useless for me. I contacted customer service who didn't reply. To be avoided!
Morgane
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Answer from Petit-Fernand
Hello Morgane, After checking, your parcel was delivered to the collection point you chose on Sunday March 24. However, we have reimbursed your shipping costs. We have just contacted you and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I didn't receive any of my orders! Not having a tracking number is not acceptable!
Felicia Menrath
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Answer from Petit-Fernand
Hello, We're sorry that the order we sent back to you at our cost did not reach you. We have just contacted you in order to help you. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Quite disappointed with the water bottle that leaks when bent over. I put it in the lunch bag during a walk and the inside of the bag was soaked, the gourd was well aimed and closed but leaked through the small hole near the straw. Nice gourd but not practical. I wouldn't recommend it.
Amélie Paumier
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Answer from Petit-Fernand
Hello Amélie, We're sorry to hear that you're having trouble with your gourd. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received the products after almost a month
Sc
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Answer from Petit-Fernand
Good morning Sonja, We are very sorry to hear about this. One of our operators will contact you today so we can help you as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my product after more than 20 Days after 'purchase
Fabiana F.
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Answer from Petit-Fernand
Good morning Fabiana, We are very sorry about this. One of our operators will be in touch with you later today to be able to help you. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my product and I have the confirmation email but I am not able to find my order in the website profile for orders. It would be great if someone contacted me to help me
Topputo K.
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Answer from Petit-Fernand
Hello, Thank you for your message, A member of our team will contact you to help. Kind regards, Chiara Petit-Fernad
1
/5
★☆☆☆☆
The gourd is leaking and you haven't responded to my request for a return and refund.
Clémence Thomas Alliez
Translated review
Answer from Petit-Fernand
Hello Camille, We're sorry to hear that you're having trouble with your gourd. However, we have not received any emails or calls from you informing us of this problem. However, we have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I bought 2 sets of snack boxes and water bottles, one for my daughter in 2020 and one for my son in August 2023 for a total of 90. After 4 months of use, my son's box is cracked and the bottle cap broken. I was kindly told that the purchase was more than 3 months old, so it was no longer their problem, but they gave me a 20% discount code for a new order! Unacceptable considering the price of the products! I'd already had a problem with my daughter's water bottle and had to buy a new cap. In short, not up to scratch!
Tiphanie Peyssonnerie
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Answer from Petit-Fernand
Hello Tiphanie, Thank you very much for your feedback. As mentioned in our e-mail exchanges, we have a warranty period to respect (see GTC). In spite of this, we have nevertheless granted you a commercial gesture by way of compensation. We're sorry if our gesture and our response are not to your liking. Nevertheless, we wish you a pleasant day. Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Made an order on 19th Feb - it's now the 13th Mar and my order still hasn't arrived.
Laura P.
Answer from Petit-Fernand
Hi Laura, We are really sorry for that. We have already send you replacements (without additional costs), as you did not enter your house number when you placed your order. We hope you received them very soon! Our customer service is always available to help. Kind regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Didn't receive the labeled package
Elodie Gobert
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Answer from Petit-Fernand
Hello Élodie, Thank you for your feedback. We have just contacted you to get more information about this delivery problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order.
Monia
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Answer from Petit-Fernand
Hello Monia, Thank you very much for your feedback. We are sorry to hear that your order did not arrive. After checking, you asked for a refund, which was made this morning by customer service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
Marine Anne
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Answer from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Sticky labels never received!
Puricelli M.
Translated review
Answer from Petit-Fernand
Good morning Marco, I am very sorry that you did not receive your order. Unfortunately, we cannot intervene on non-deliveries by the mail. However, our customer service has proposed solutions to help you and as you requested, they have refunded your order. Thank you for your understanding 🙂 Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed I ordered a lot for my daughter I left 24 h (even more) I did the test the label is gone.
Cliente
Translated review
Answer from Petit-Fernand
Hello Yolène, We're sorry to hear that you're experiencing difficulties with your labels. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Romane Morillon
Translated review
Answer from Petit-Fernand
Hello Romane, My colleague has already taken care of your complaint. We hope, however, that you will receive your order quickly and that it will give you complete satisfaction. ?? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order
Emilie
Translated review
Answer from Petit-Fernand
Hello Emilie, We're sorry you haven't received your order yet. We have already contacted you to propose a solution and we look forward to hearing from you. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Nil Nil Site bugs Labels that don't peel off properly
Client08
Translated review
Answer from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
Noelia Paredes Anllo
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Answer from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello, We still haven't received our items and no feedback from customer service!!!!
Cindy Goffaux
Translated review
Answer from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! ??????
Mimi Mh
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received the order
Estefania Acuña
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
Erika
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Answer from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
1
/5
★☆☆☆☆
Never received my order
Julie
Translated review
Answer from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product...
Florien
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
Elodie Loiselee
Translated review
Answer from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Didn't arrive. Ordered on the 12th and nothing.
Michelle T.
Answer from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Had ordered 2 snack tins. Unfortunately they do not look like the picture. The emblems are stuck on the tin like stickers, one of them was stuck on crooked. Unfortunately not very durable. No longer usable after half a year. Discolored and bubbles under the sticker. Not recommended.
S. W.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that the Sackboxes do not meet your expectations. Can you please contact us so that we can have more information about it? Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I would not buy again. They charged me almost 10 euros for shipping and it took more than a week. There are label suppliers much faster and without charging so much for shipping.
Maria Mefe
Translated review
Answer from Petit-Fernand
Good morning Maria, We have contacted you by email. We are sorry to hear that your shipment has been delayed. We apologize for the delay. Best regards, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Carillo R.
Translated review
Answer from Petit-Fernand
Good morning Rosalia, Thank you for your message, One of our operators will contact you in the day to help you. Good day, Chiara Petit-Fernand