/10
★★★★★
based on 125953 reviews published
★★★★★
based on 125953 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After three washes, the labels have peeled off. I'm disappointed with the quality of the product.
Eva Vigne
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Answer from Petit-Fernand
Hello Eva, Thank you for your message. We're sorry to hear that your iron-on labels are coming off. Once they've been applied, they can't normally be removed. We've just got in touch with you to find out what's going on and provide you with a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! Order placed in December with delivery before Christmas! And still nothing!
Berry Stephanie
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for writing to us. We have just refunded your order. We are very sorry. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Personalized gourd bought for my son in august 2022: the drawings had already peeled off after 1 year, even though it hadn't been cleaned in a dishwasher. after-sales service reply: "we don't know the conditions of use of your gourd, so we can't intervene" personalized gourd bought for my daughter in july 2023: my daughter dropped it after 2 days cracked gourd I put photos of it on their fb publicbations no reply i sent an e-mail to customer service on january 18 here's their reply: "Given that we do not know the conditions of use of your gourd, and that your order was placed well over three months ago, we can not intervene" there should have already known that there was a period of 3 months in view of the various orders made with them, there is no consideration for the customer
Client
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Answer from Petit-Fernand
Hello, We are very sorry to read your message. As indicated in our general sales conditions, our products are guaranteed for 3 months. We are sorry that your products exceed this period. Your feedback allows us to improve our products and services and we thank you for it. Unfortunately we do not have a telephone number or e-mail address to contact you. We invite you to contact us so that we can discuss the matter with you and help you find the best possible solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Labels that do not comply with discreptio
Hamza Herzine
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Answer from Petit-Fernand
Hello Hamza, We're sorry that the labels you've chosen don't meet your expectations. You ordered self-adhesive labels that do not stick directly onto fabrics. We have just contacted you to discuss the matter. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Ordered but never received.
Maeva Burtin
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Answer from Petit-Fernand
Hello Maeva, We are very sorry about this delivery problem with the postal services. Following our discussions, I can confirm that your order has been returned. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I'm sorry to have to write this comment, but considering the price I paid for the self-adhesive labels, I have to tell you how disappointed I am, because the labels don't stand up to washing, even at very low temperatures.
Fariza Hamrouni
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Answer from Petit-Fernand
Hello Fariza, Thank you for writing to us. It is not normal that your labels do not resist to washing, we are sincerely sorry. We have just contacted you by e-mail to help you in this situation. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After 20 days from the date of the order I received an email that the order has been delivered and if I want to share my opinion! Well, my opinion is that it's just a fraudulent site!
Pamela Nasrallah
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Answer from Petit-Fernand
Hello Pamela, We're sorry for the delay in delivery. Our customer service department has contacted you by e-mail to propose a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order placed on January 3rd ... Customer service is telling me to wait but it's starting to take a long time and I'm convinced that the order is lost!
Laura Hominal
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Answer from Petit-Fernand
Hello Laura, Thank you for your message. We are very sorry about this delivery anomaly. Following our exchange, I can confirm that your order will be reshipped. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order even though you have notified me of its arrival.
Cristina Ontoria Betancort
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Answer from Petit-Fernand
Hello Cristina, Thank you for writing to us. We are sorry for this delivery anomaly with Correos. We have just replied to your email to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered 40 thermo adhesive labels more than a week ago and to this day nothing? All the nursery does is ask me! Frankly, it's too much, I had to go to a supermarket in a hurry to buy some, money that's still lost???? If I had known, I would never have placed an order with you.
Vanessa Jacobs
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Answer from Petit-Fernand
Hello Vanessa, We had a production delay that affected the shipment of your order. We have sent you an email to inform you. Your order was dispatched on 15/01 and should arrive shortly. We apologize for the inconvenience. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, Order placed on December 29, I am told that the package has been delivered, I have received nothing. It's already 16/01/24 and I'm very unhappy.
" Julie " Faux
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Answer from Petit-Fernand
Hello Julie, Thank you for contacting us. Our teams have just proposed a solution by email. We are very sorry about this delivery anomaly by La Poste. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The stickers don't stay on the clothing. I followed the instructions, very simple to follow as there isn't much to it, just leaving them stuck to item 24 hours before wearing and washing. Many clothing items came back with no stickers and the few that did, I'd wash and find stickers all in my washing machine. Waste of money, not happy. The product itself looks nice, I like that you can design it how you want it to look. But it's pointless as it doesn't stay on.
Customer
Answer from Petit-Fernand
Hello, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order.
Vinciane Pirard
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Answer from Petit-Fernand
Hello, Thank you for your message. We have just contacted you by email to propose a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Product not received despite several e-mails sent no reply
Manale
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Answer from Petit-Fernand
Hello, Thank you for your message. Unfortunately we did not receive your messages, we are very sorry. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels are cute, but I needed to label WASHING CLOTHES in a nursing home. Unfortunately, the product delivered was not suitable for this purpose.
Sophie Maréchal-françon
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Answer from Petit-Fernand
Hello Sophie, Thank you for your message. You have chosen self-adhesive clothing labels. These stick to the label already on the garment and can be washed and dried at up to 60°C. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Never received order
Anna N.
Answer from Petit-Fernand
Hi Anna, Thank you for your message, we are really sorry to hear that. Please contact our costumer service at [email protected] so that we can help you. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I made an order and waiting for 2 weeks to get it. Moneys are gone, but nothing arrived. Waiting for any order confirmation still.
Olga
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Answer from Petit-Fernand
Hello Olga, We are really sorry to hear that. Don't hesitate to contact our customer service for any help. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
2nd time I ordered but the delivery time was 10 working days . Some models chosen black background red writing were well readable on the site Printed rendering is not readable. I don't like it at all
Sarah Ridane
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Answer from Petit-Fernand
Hello Sarah, Thank you for your message. We're sorry to hear that the personalization you chose did not meet your expectations. We hope, however, that the rest of your order is to your liking. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Superb label! Top customer service!
Karima Makhadou
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Answer from Petit-Fernand
Hello Karima, Thank you for contacting us. We've just sent you an email to help you with this postal delivery anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my parcel ...
Olivia Polrot
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Answer from Petit-Fernand
Hello Olivia, We're sorry your order hasn't arrived yet. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I still haven't received my order n°1003822415
Justine Boullé
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Answer from Petit-Fernand
Hello Justine, Thank you for contacting us. Following a return of your order by La Poste, it was shipped again on 10/11 as confirmed in our email exchanges. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The cup took almost 1 month to arrive. Very bad
Signora B.
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Answer from Petit-Fernand
Good morning Barbara, Thank you for your message. We are sorry that your order arrived late and at the same time read your words. Customer service has been monitoring the arrival of your order with you by lending you assistance. We always remain available for any clarification, and we hope you are satisfied with the product you received. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order for more than 18 days I have written 2 emails requesting information and I only receive the automatic response which in my case is null and void The service is terrible perverse
Juan Pablo Orrego Tellez
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Answer from Petit-Fernand
Hi Juan Pablo, Thank you for writing to us. We are sorry that you did not hear back from us, however, since you did not reply to our automated email we did not receive your message. We have just contacted you to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The package arrived very late. I was unable to deliver it as a holiday gift. It was two separate orders and only one booklet was sent, so I had to cut some simple labels to make both gifts. Bad management. I should have received two separate packages.
Francesca Cristina Ureña
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Answer from Petit-Fernand
Good morning Francesca, Thank you for writing to us. We are sorry to hear that the Post Office has delivered your order late. As for our labels, we send them separately only for the Packs, sorry. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
It was terrible. My order has not arrived. I have several days claiming and nobody tells me anything.
Veronica Bello
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Answer from Petit-Fernand
Good morning Veronica, Thank you for your message. After our email conversation, I confirm the refund of your order. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
The stickers arrived very late and when I put mail to inform me about the status of the order they did not give me any solution, nor did they respond in a timely manner.
Lc
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Answer from Petit-Fernand
Good morning Lucia, Thank you for your message. We are sorry for this delay in delivery. However, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Absolutely disgusting service! Order made more than a 5 weeks ago, haven't received it.... complained and was promised the order to be resent and have received no updates, no tracking or order numbers. Nothing at all! Stay away
Invité
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Answer from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that. Unfortunately we cannot find any exchange between you and our customer service. One of our operators will contact you later today to get more information about this and help you. Have a nice day Chiara EsIstMeins
1
/5
★☆☆☆☆
Never received my order!
Steffy Centonze Da Silva
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Answer from Petit-Fernand
Hello, Thank you for contacting us. Your order has been returned to us by La Poste. We have just contacted you to confirm your delivery address. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Is 2 weeks when i wait my order.You take a money but my order no is arriv......
Invité
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order by La Poste, your order was delivered to your mailbox on 27/12. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
My order after more than 20 days has still not arrived
Serena P.
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Answer from Petit-Fernand
Dear Serena, Thank you for your message, I am very sorry for this inconvenience. One of our operators has contacted you and we will resend your order at our expense! I wish you a good day 🙂 Chiara Petit-Fernand