/10
★★★★★
based on 125941 reviews published
★★★★★
based on 125941 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I really like the concept. Too bad there aren't more sales of spare parts. Buying a new bottle because the cap on your old one broke is expensive.
Mélissa
Translated review
Answer from Petit-Fernand
Hi Melissa, I've just called you and left you a voicemail. I've also sent you an e-mail and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I only received 10 stickers. The other 20 I had ordered came in someone else's name.
Laura Jambrina Alonso
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Answer from Petit-Fernand
Good morning Laura, we have tried to contact you by phone to help you as soon as possible. We have sent you an email to confirm the reshipment of the order and apologize for this anomaly. Have a nice day. Sandra from Petit-Fernand
2
/5
★★☆☆☆
Been using petit-fernand for years and years product and delivery has always been great. Sadly this time round there was a massive delay in delivery. Hoping it won't happen again. It wasn't the delivery service that was the issue it was your company that admitted to having a problem at your end!
Mrs L.
Answer from Petit-Fernand
Hi Laura, Thank you for your message and informing us. We regret that your order was produced with delay and we are sorry for any inconvenience this delay may have caused you. Please contact our costumer service for any further information. Thank you for your trust. Have a lovely day, Chiara Petit-Fernand
2
/5
★★☆☆☆
The order was delayed and took a long time. I know it explained once posted takes up to 10 business days to be delivered but it's the time frame from ordering to being shipped out that was the long process and I also got an email to say there was a delay as they are too busy?
Miss S.
Answer from Petit-Fernand
Dear Sophie, Thank you for sharing your opinion. We apologise for the delay, it happens sometimes and is not predictable. We hope you were happy with the product and it's quality. Have a lovely day, Chiara, Petit-Fernand
2
/5
★★☆☆☆
After the labels with the wrong names were delivered after almost 1.5 months, we unfortunately had to realize that they were of poor quality and that fewer were delivered than we had ordered.
Jennny
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Answer from Petit-Fernand
Hello, We are sorry that you had a bad experience with us. We are also sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. We have contacted you to get pictures of the problem. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
First time we've had a lot of trouble peeling the labels off the boards, some of which have even torn.
Laetitia Marin
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with our labels. We tried to reach you by phone. We will contact you by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I've buying from this brand for so many years but this last lot I bought of stickers for clothes came really disappointing, it came out of the clothes at first wash
none of the clothes has stickers anymore and yes I did follow all the instructions
Ana B.
Answer from Petit-Fernand
Hello, I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. We have contacted you to find out more. Have a nice day, Elise, Petit-Fernand
3
/5
★★★☆☆
The labels are very pretty and the delivery time very fast, but the big HIC is that the labels are very, very hard to remove and stick on.
Melanie Jacquemart
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Answer from Petit-Fernand
Hello Melanie, Thank you very much for your feedback. We are very sorry to hear that you are experiencing this problem with your order. We have tried to contact you by phone, but will send you an email to suggest a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I ordered the labels a month ago today and still have not received them. On the web it said that it took 48 hours to manufacture them, after 6 days they sent me an email saying that my order had been shipped but they did not arrive. I complained and they told me that they were going to send me others but they have not arrived either. The shipments are sent by ordinary mail without any tracking. On February 12, customer service contacted me and processed the return. The labels arrived on February 16.
Reyes Andres Blasco
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Answer from Petit-Fernand
Reyes, we are in contact to know when your order arrives. Let us know as soon as you have it so that we can rest assured. Have a nice day, Sandra de Petit-Fernand
3
/5
★★★☆☆
The order always takes a long time to arrive
Loreto
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took so long and we are doing our best to improve it. We hope that our products still meet your expectations. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
The colors of the labels I received do not match the ones I received previously, even though I made a recommendation. So it must have been identical.
Severine Helmstetter
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Answer from Petit-Fernand
Hello Séverine, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Good day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Positive: Beautiful motifs, clear colors, material great, booklet of stickers terrific Negative: Cold pack difficult to remove and closure of the bread box too difficult to open for my 3-year-old child, from order confirmation only French communication
Kathi V.
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Answer from Petit-Fernand
Hello, We take note of your opinion on the ice pack. However, could you send us the e-mail you received in French so that we can forward it to the relevant department? We look forward to your reply. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Positive the quality of the product and variety of the same. On the negative side, it has taken me more than two weeks since the order was placed.
Eloísa Barragán Hernández
Translated review
Answer from Petit-Fernand
Good morning Eloisa, Thank you for your message, we are delighted to hear that you like our products. However, we are sorry that the post office took so long to deliver your order. Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
Long delivery time, and somehow it seems a bit small in font and image. Quick response on request.
Ines
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Answer from Petit-Fernand
Hello Ines, We are sorry that the delivery took a little longer than expected. We have just contacted you to get more information about your quality issue. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Delivery time too long
Jennifer Rizzo
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Answer from Petit-Fernand
Hello, We're sorry to hear that the delivery took longer than expected. We hope you enjoy your order. Have a nice day, ? Elise, C-MonEtiquette
3
/5
★★★☆☆
Received promptly. This is the fifth time I have ordered. This time I was disappointed because the labels are very difficult to remove. They are damaged because they are not cut properly. I have two sheets of paper that are of no use to me.
Céline Staelens
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Answer from Petit-Fernand
Hello Céline, We're sorry to hear about the inconvenience concerning your order. We contacted you this morning to get more details. ?? We look forward to hearing from you. Elise, C-MonEtiquette
3
/5
★★★☆☆
The stickers are great, there's nothing wrong with them. However, shipping took a really long time (over 2 weeks). That's very annoying if you depend on it.
Jasmin R.
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Answer from Petit-Fernand
Hello Jasmin, We are sorry that the delivery took longer than expected. As announced on our website, we are in France and delivery takes longer than within Germany. However, we hope you enjoy our items! ???? Have a nice day, Elise, EsIStMeins
3
/5
★★★☆☆
I can't evaluate my experience, as I still haven't received my order, and when I go to the site to go to my account it tells me that there's a problem with the file and that I need to check the form...
Fanny Do
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Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Very disappointed by the quality of the labels as they are coming off even though they have been on for 8 days and the garment has not been washed. In reply, you said that you had contacted me for more details, but how did you do this as I have nothing at all?
Freddy
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Answer from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. We have contacted you for further details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I didn't get the right labels. I sent a message on messenger but no answer and it's for Monday.
Corinne Vancolbert
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Answer from Petit-Fernand
Hello, We have taken note of your message on Messenger and have just processed your request and replied to you. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
It is with much amazement that I must state that half of the self-adhesive labels affixed to my babies' clothes came off at the first washing in the washing machine 🙁 Frankly, I was surprised because my friends' experience had been different. I haven't tried the thermoadhesive ones yet, so mine is a partial review. I had bought the mixed pack offered for kindergarten.
Cristina M.
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Answer from Petit-Fernand
Dear Cristina, Thank you for your Feedback. One of our operators will contact you later today to learn more and be able to help you. Chiara Petit6Fernand
2
/5
★★☆☆☆
Won't be ordering again! I ordered on 15th January and still no labels arrived!!! Nearly 3 weeks!!!!!
Emily
Answer from Petit-Fernand
Hi Emily, We are really sorry to hear that. Unfortunately we do not have enough information to contact you. Please contact our costumer service so that we can help you and provide you a solution. Have a lovely day, Chiara Petit-Fernand
2
/5
★★☆☆☆
Application bug: 2 commands instead of one due to application malfunction. Last time, the drawing was cancelled and now I have two orders.
Amandine Boudonnet
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Answer from Petit-Fernand
Hello Amandine, Thank you for your feedback. We have contacted you to help with this duplicate order. Our Customer Service is available by phone and email for any problems you may encounter with your orders. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The labels are pretty and practical but I had ordered them 2 weeks before my son's departure for snow class. I received them when he had already left. So I didn't use them. Too bad
Ingrid Laloy
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Answer from Petit-Fernand
Hi ingrid, Thank you for your message. We are delighted that you like our products. However, we're sorry to hear that your order arrived late. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Delivery in a few days with no problem, but I found half the labels stuck in my son's clothes (about thirty) either in the washing machine or in the dryer. I should point out that all the labels were stuck on the washing label of the clothes. Apart from the fact that they don't stick so well, the biggest problem is the possibility of clogging his washing machine filters. I wouldn't recommend these labels
Nico P
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry to read that your labels are coming off. In fact, once applied, they should not come off like that. Please contact our customer service department with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The labels are superb and still of the highest quality! But delivery problem order made on the 11th received on the 22nd! Bcp too long .
Biendormir
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Answer from Petit-Fernand
Hello, We're delighted that you like our labels. However, we're sorry that they only arrived on the 22/01. This is not our usual delivery time. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Not satisfied, product too slow to arrive, I ordered it and it took 2 weeks to arrive, right on the day my daughter left on her trip.
Claire- Marie Masdupuy
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Answer from Petit-Fernand
Hello Claire-Marie, We are very sorry that your order arrived on the day your daughter left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I needed to receive the adhesive labels in a tight time frame So I took advantage of the express delivery service at a premium cost I found myself waiting over ten days to receive what I ordered
Cliente
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Answer from Petit-Fernand
Good morning Lavinia, Thank you for your message. One of our operators will contact you in the day to be able to help you. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
The labels are pretty and well represented in a notebook, the only drawback is that I didn't receive the greaseproof paper as indicated on the notebook.
Jessica
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Answer from Petit-Fernand
Hello Jessica, Thank you for your message. We apologize for this oversight. For your information, you can replace our parchment paper with edible parchment paper. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I received my order late. Over two weeks for delivery. This is the second time this has happened!
Elodie Taterman
Translated review
Answer from Petit-Fernand
Hello Elodie, We're very sorry to read your message and apologize for the delay. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette