Reviews Petit-Fernand

The order never arrived!!!

Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien

The product did not arrive to me and after soliciting A response you did not even reply. Goods not received and nenvhe refunded

I have not received my order

Customer service was helpful at the beginning, sent new product. It never arrived! When asked, it was assumed that the goods had arrived, although it was stated that the adhesives would come off after one wash. But the bombs stick in the washing machine. For me, this is definitely not a recommendation!

I DID NOT RECEIVE THE ORDER

I never got it. Customer service didn't get back to me

It is not clear which article

I never received the labels, yet they tell me it's delivered.

It has not arrived yet and I have no news and I sent an email and no one has answered me.

Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.

I did not receive my order

The letter still hasn't arrived.

I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.

Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.

I have received nothing after 9 working days!

I still haven't received anything from you

This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you

I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.

The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?

Order never arrived and tried contracting the company with no response

The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.

My order never arrived. I sent the incident through the web and they never responded.

Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.

Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!

I received some stilettos that were not mine.

Poor image

I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.

The labels are small, not like the photos on the site.

This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.

Barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.

I have no last order, I am waiting for more than a month. And finally it has not been delivered.

Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.

Order never received! No return to my emails payment validated!

No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!

The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.

I placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!

Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.

I never received my order !!!!

Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere