/10
★★★★★
based on 128922 reviews published
★★★★★
based on 128922 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm sorry to rate so low. I have systematically experienced delays in deliveries and production. Each time I order, it's a new adventure. It's a pity because the quality of the product is top notch.
Jacqueline
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Answer from Petit-Fernand
Hello, We are very sorry to hear that you have experienced delays. Further to our exchange, this is an occasional problem that will not be repeated on your next order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order
Invité
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Answer from Petit-Fernand
Hello Federica, Thank you for your message. Following our telephone conversation, I can confirm the return of your order. You can return it to us as soon as you receive it 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I ordered a set of 30 clothing labels and followed the ironing procedure with the paper. To my great surprise, the label came off half of the garment at 60° in the washing machine, and completely in the dryer. I'm thinking of ordering no more and looking elsewhere.
Gilda Morales
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Answer from Petit-Fernand
Hello Gilda, We're very sorry to hear that your labels are coming unstuck. We've contacted you to discuss the problem and provide you with a suitable solution. Once applied, our labels should not come off your fabrics in this way. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Late dispatch of labels (ordered 11 days before my son's departure for snow class) labels received in letterbox when my son had already left. Not only did I waste money, but I had to find a fallback solution (thanks Amazon).
Roxane Levenesse
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Answer from Petit-Fernand
Hello Roxane, Thank you for writing to us. We are very sorry that your labels arrived after your son had left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order placed but not processed in time ( 48h as indicated) and therefore delayed dispatch. (1 week later) I was not informed and had to call myself to find out the status of my order. Not satisfied with the service.
Melanie Patey
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Answer from Petit-Fernand
Hello Melanie, We are very sorry about this production delay. We sent an e-mail to our customers to inform them of the delay, and we're sorry to see that you didn't receive it. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order placed on January 11th, it's now the 28th and I still haven't received anything.
Nadia
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Answer from Petit-Fernand
Hello Nadia, Thank you for informing us. We're sorry to hear about this problem with the postal service, as your order has been shipped on our end. We have just contacted you by phone and e-mail to provide you with a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Received my order late. Bought it for my son's snow class and didn't receive it on time! I won't be able to use it.
Laura Fournier
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Answer from Petit-Fernand
Hello Laura, We're sorry that your order arrived after your son had left. We hope that you will be able to use our labels for another occasion. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels don't hold despite all the recommendations.
Maëva Vidal
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Answer from Petit-Fernand
Hello Maëva, Thank you for contacting us. Following our telephone conversation, I can confirm the return of your labels. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Never received my product, I contacted them to try and find my order but still nothing. Don't buy from this website
Natalie B.
Answer from Petit-Fernand
Hi Natalie, Thank you for your message. A Petit-Fernand operator will contact you to help. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Labels ordered, never received. A disgrace! No email to explain, no refund offered, nothing!
Mme Metti Simina Magda
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Answer from Petit-Fernand
Hello, We are very sorry about this postal service anomaly. Your order has been shipped. Our customer service has contacted you by phone and email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Sent to wrong address. Thankfully the person who they delivered it to came to my door to give to me.
Hayley W.
Answer from Petit-Fernand
Hi Hayley, Thank you for your message. We will contact you today to undestand the issue. Have a nice day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order and have sent an email but no reply.
Julia Caruceru
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Answer from Petit-Fernand
Hello Julia, Thank you for contacting us. We're sorry to hear about your delivery problem with La Poste. Following your exchanges with our customer service department, we hope that the solution we have found for you is satisfactory. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order delay
Baboub
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Answer from Petit-Fernand
Hello Justine, Thank you for writing to us. We are very sorry for the delay and hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After three washes, the labels have peeled off. I'm disappointed with the quality of the product.
Eva Vigne
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Answer from Petit-Fernand
Hello Eva, Thank you for your message. We're sorry to hear that your iron-on labels are coming off. Once they've been applied, they can't normally be removed. We've just got in touch with you to find out what's going on and provide you with a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! Order placed in December with delivery before Christmas! And still nothing!
Berry Stephanie
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for writing to us. We have just refunded your order. We are very sorry. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Personalized gourd bought for my son in august 2022: the drawings had already peeled off after 1 year, even though it hadn't been cleaned in a dishwasher. after-sales service reply: "we don't know the conditions of use of your gourd, so we can't intervene" personalized gourd bought for my daughter in july 2023: my daughter dropped it after 2 days cracked gourd I put photos of it on their fb publicbations no reply i sent an e-mail to customer service on january 18 here's their reply: "Given that we do not know the conditions of use of your gourd, and that your order was placed well over three months ago, we can not intervene" there should have already known that there was a period of 3 months in view of the various orders made with them, there is no consideration for the customer
Client
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Answer from Petit-Fernand
Hello, We are very sorry to read your message. As indicated in our general sales conditions, our products are guaranteed for 3 months. We are sorry that your products exceed this period. Your feedback allows us to improve our products and services and we thank you for it. Unfortunately we do not have a telephone number or e-mail address to contact you. We invite you to contact us so that we can discuss the matter with you and help you find the best possible solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Labels that do not comply with discreptio
Hamza Herzine
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Answer from Petit-Fernand
Hello Hamza, We're sorry that the labels you've chosen don't meet your expectations. You ordered self-adhesive labels that do not stick directly onto fabrics. We have just contacted you to discuss the matter. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Ordered but never received.
Maeva Burtin
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Answer from Petit-Fernand
Hello Maeva, We are very sorry about this delivery problem with the postal services. Following our discussions, I can confirm that your order has been returned. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I'm sorry to have to write this comment, but considering the price I paid for the self-adhesive labels, I have to tell you how disappointed I am, because the labels don't stand up to washing, even at very low temperatures.
Fariza Hamrouni
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Answer from Petit-Fernand
Hello Fariza, Thank you for writing to us. It is not normal that your labels do not resist to washing, we are sincerely sorry. We have just contacted you by e-mail to help you in this situation. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After 20 days from the date of the order I received an email that the order has been delivered and if I want to share my opinion! Well, my opinion is that it's just a fraudulent site!
Pamela Nasrallah
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Answer from Petit-Fernand
Hello Pamela, We're sorry for the delay in delivery. Our customer service department has contacted you by e-mail to propose a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order placed on January 3rd ... Customer service is telling me to wait but it's starting to take a long time and I'm convinced that the order is lost!
Laura Hominal
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Answer from Petit-Fernand
Hello Laura, Thank you for your message. We are very sorry about this delivery anomaly. Following our exchange, I can confirm that your order will be reshipped. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order even though you have notified me of its arrival.
Cristina Ontoria Betancort
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Answer from Petit-Fernand
Hello Cristina, Thank you for writing to us. We are sorry for this delivery anomaly with Correos. We have just replied to your email to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I ordered 40 thermo adhesive labels more than a week ago and to this day nothing? All the nursery does is ask me! Frankly, it's too much, I had to go to a supermarket in a hurry to buy some, money that's still lost???? If I had known, I would never have placed an order with you.
Vanessa Jacobs
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Answer from Petit-Fernand
Hello Vanessa, We had a production delay that affected the shipment of your order. We have sent you an email to inform you. Your order was dispatched on 15/01 and should arrive shortly. We apologize for the inconvenience. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, Order placed on December 29, I am told that the package has been delivered, I have received nothing. It's already 16/01/24 and I'm very unhappy.
" Julie " Faux
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Answer from Petit-Fernand
Hello Julie, Thank you for contacting us. Our teams have just proposed a solution by email. We are very sorry about this delivery anomaly by La Poste. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The stickers don't stay on the clothing. I followed the instructions, very simple to follow as there isn't much to it, just leaving them stuck to item 24 hours before wearing and washing. Many clothing items came back with no stickers and the few that did, I'd wash and find stickers all in my washing machine. Waste of money, not happy. The product itself looks nice, I like that you can design it how you want it to look. But it's pointless as it doesn't stay on.
Customer
Answer from Petit-Fernand
Hello, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order.
Vinciane Pirard
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Answer from Petit-Fernand
Hello, Thank you for your message. We have just contacted you by email to propose a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Product not received despite several e-mails sent no reply
Manale
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Answer from Petit-Fernand
Hello, Thank you for your message. Unfortunately we did not receive your messages, we are very sorry. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The labels are cute, but I needed to label WASHING CLOTHES in a nursing home. Unfortunately, the product delivered was not suitable for this purpose.
Sophie Maréchal-françon
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Answer from Petit-Fernand
Hello Sophie, Thank you for your message. You have chosen self-adhesive clothing labels. These stick to the label already on the garment and can be washed and dried at up to 60°C. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Never received order
Anna N.
Answer from Petit-Fernand
Hi Anna, Thank you for your message, we are really sorry to hear that. Please contact our costumer service at [email protected] so that we can help you. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I made an order and waiting for 2 weeks to get it. Moneys are gone, but nothing arrived. Waiting for any order confirmation still.
Olga
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Answer from Petit-Fernand
Hello Olga, We are really sorry to hear that. Don't hesitate to contact our customer service for any help. Kind regards, Camille Petit-Fernand