/10
★★★★★
based on 125941 reviews published
★★★★★
based on 125941 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delai non respecté 9 jours Oui tb mais j'en besoin vite car mon fils partait en classe de neige mais bon same servira tjr
Emilie Cohen
Translated review
Answer from Petit-Fernand
Hello Emilie, We are very sorry for the delay. We hope, however, that your order meets your expectations. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Rather long delivery but the product is of high quality and very attractive. I don't regret my purchase at all.
Naiben
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that you like our products and we apologize for the delay in delivery. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Good experience but delivery time a bit long, too bad!
Celine Raucoules
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Answer from Petit-Fernand
Hello Céline, Thank you for your message. We are very sorry for the delay in delivery. We hope our products meet your expectations. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Only the delivery time needs to be improved. Otherwise nothing to say
Silvia
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Answer from Petit-Fernand
Good morning Silvia, Thank you for sharing your opinion, your advice helps us understand our strengths and areas for improvement. We are glad you are satisfied with the labels. 🙂 Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
The children's bottles are very pretty. Very disappointed, however, by the caps. Considering the price, it's a shame. I bought one for 8 euros and it broke on the 2nd day in the schoolbag. Too bad
Solène
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Answer from Petit-Fernand
Hello Solène, Thank you for your message. We are very sorry that your cap broke. Following our telephone conversation, I can confirm that your cap will be returned. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The quality and design of the labels are very good. Very easy to put on and they hold up to a lot of jogging. The only negative point is that they took forever to arrive.
Patricia Lopez Doncel
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Answer from Petit-Fernand
Hi Patricia, Thank you for your message. We are delighted to read that you like our products. However, we regret this delay on the part of the post office. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I placed an order on January 4. On January 5th I received an email confirming that the parcel had been dispatched and announcing that it would be received within 8 working days. Today is the 22nd and still nothing. I contacted customer service and the automated message promised a reply within 24 hours. I'm still waiting... What's more, the tracking link doesn't work. This isn't my first order on Cmonétiquette, the previous ones have always gone well (which is why I'm giving it a 3). However, I'm a little disappointed with the tracking of this order. 240 labels paid for and no news.
Client
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Answer from Petit-Fernand
Hello Caroline, Thank you for your message and your loyalty. We are very sorry about this delivery anomaly. Our customer service department has just replied to your message to offer you a solution. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I had already ordered and was satisfied, but my clothing labels won't fit on swim caps, swimsuits or sports bags. Disappointed?
Jennifer Daguenet
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Answer from Petit-Fernand
Hello Jennifer, Thank you for your feedback. We are very sorry to hear that your labels are not holding. We have just contacted you in order to help you as best we can. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The order was simple, convenient and was delivered correctly. However, I am disappointed with the product as I am not satisfied with the durability.
Emilie Martinez
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Answer from Petit-Fernand
Hello Emilie, Thank you for writing to us. We are sorry that our products do not fully meet your expectations. We have just contacted you in order to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately I received the wrong order. I wanted to order labels to stick directly on objects and clothes. Unfortunately I got labels that require ironing. Not possible to use. So unfortunately I have to throw them away.
Melissa
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Answer from Petit-Fernand
Hello Melissa, Thank you for your message. However, it looks like the labels you ordered match the ones you received. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Big delivery problem. Weeks late. To make it up to you, you send me an e-mail and tell me I'll get an extra present... A page of iron-on stickers... Or Christmas stickers, I don't know. Anyway, I'm pretty disappointed this time.
Emilie
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Answer from Petit-Fernand
Hello Emilie, We're sorry for the delay with this free test. You will receive a feedback questionnaire next week. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Long delivery time and no way to track the shipment
Vanessa Recher
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Answer from Petit-Fernand
Hello Vanessa, Thank you for your feedback. We apologize for the delay. As for our labels, we hope they meet your expectations. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The labels are perfect, nothing to complain about. But the waiting time for shipment is far too long in my opinion. Over a week to receive an envelope... that's far too long. Once I'd received it, I didn't need it any more, as the little one had already left the day before. So it was a high price to pay for a slow shipment. I had to fall back on labels from supermarkets. They're not personalized, but much cheaper.
Aurore Lieutenant
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Answer from Petit-Fernand
Hello Aurore, Thank you for your message. We are very sorry for the delay in delivery. We hope you will be able to use your labels in the future. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The labels come off even before the first wash 🙁
Blanca Morales
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Answer from Petit-Fernand
Hello Blanca, Thank you for your feedback. It's not normal for your labels to come off. We've just contacted you to find a solution. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Despite scrupulous adherence to the rules, the self-adhesive labels don't hold up very well. Considering the price, I'm disappointed... ! What's more, I was surprised to find that they were sent by green post (without tracking). Maybe that's why I read so many comments about bad delivery. I wouldn't recommend this site, whose quality is frankly average. And I wouldn't buy from it again either.
Caro Line
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Answer from Petit-Fernand
Hello, Thank you for writing to us. Our labels are indeed sent free of charge and without tracking. However, they should not come off when washed. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The shipment was late and I was not notified that it was at the post office for pick up.
Raquel Portero Bermúdez
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Answer from Petit-Fernand
Hi Raquel, We sincerely regret this situation. We hope that our products are to your liking, I hope that your order will be delivered directly to your mailbox. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
The labels they used to produce were less thin (but obviously still very thin) but more resistant to washing. There should be more and choice of classic fonts (especially in bold, for more readability) and designs.
Happy C.
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Answer from Petit-Fernand
Good morning, Thank you for your message. I'm very sorry to hear that. One of our operators will contact you later today to discuss it. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
The product has not arrived. Edit: very quickly they have contacted me to find a solution.
Álvaro López León
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Answer from Petit-Fernand
Good morning Alvaro, Thank you for your message. We have just contacted you to help you. We are sorry for this delivery anomaly with the post office. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
The labels are unfortunately coming off our son's soft toy, even though it is on the label. It is now the 3rd time
Nadine M.
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Answer from Petit-Fernand
Good morning, we are very sorry to hear this. One of our team will send you an email later today. Have a nice day, Chiara EsIstMeins
3
/5
★★★☆☆
Excellent graphics, although there is no longer the Moon design that we really liked, only thing I noticed that the stickers come off a bit compared to before!
Natalia
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Answer from Petit-Fernand
Good morning Natalia, Thank you for your message. We are glad that you like the graphics very much. I am very sorry to hear about the resistance of the labels. One of our operators will contact you later today to discuss it. Good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
I chose the expensive Express 48h shipping! Unfortunately, the nice customer service only contacted me after 3 days that the product is no longer available in the color! You don't get a refund or anything - what's the point of choosing? I needed it for my birthday and wrote to customer services. Unfortunately no response to me as a customer! Had to take an alternative. I find it sad and will no longer order here and will continue to do so. A real shame!
Aphinant D.
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Answer from Petit-Fernand
Good morning, We are very sorry to hear this. We informed you about the lack of the chosen color as soon as we knew it was ready. Our customer service team has returned the water bottle to you in the replacement color you selected. We apologize if this has caused you any inconvenience and wish you a good day, Chiara EsIstMeins
3
/5
★★★☆☆
The package took longer than expected. I was worried because I entered the tracking and it said it was already delivered and it wasn't. Finally it arrived a day later when I had already written to claim. I ordered clothing labels for 3 different children who are not siblings. They sent the labels for 2 of the children together in the same booklet. The labels are very nice, though.
Bárbara
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Answer from Petit-Fernand
Hi Barbara, Thank you for your message. We are sorry to hear that your order took so long to arrive with the post office. However, we are delighted that you like our products. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
I have bought Petit Fernand labels more than once and have always been happy with them. Unfortunately, the last purchase I made was not successful because the merchandise was never delivered. Customer service was immediately diligent in supporting me and I am waiting to receive my refund. I trust I will receive it given the seriousness shown by the company.
Marcella B.
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Answer from Petit-Fernand
Dear Marcella, Thank you for sharing your opinion, we are sorry for this anomaly. The refund for your order has been made and you will receive it soon. Thank you for your trust. Good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
The order arrived very late. And they mixed up the names of the orders.
Aina P
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Answer from Petit-Fernand
Hi Aina, Thank you for writing to us. Sorry for this error. However, we hope that the quality of our products is to your liking. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Great quality, but it takes ages for the goods to arrive. I have waited up to 3 weeks.
J. B.
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Answer from Petit-Fernand
Hello, We are pleased that you like our products. However, we are sorry that your order arrived late. Have a nice day, Camille Esistmeins
3
/5
★★★☆☆
It takes too long, otherwise the labels are fine.
Raquel Salas Campos
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Answer from Petit-Fernand
Hi Raquel, Thank you for your message. We are sorry for this delay in delivery by Correos. However, we are delighted to read that you like our products. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Very disappointed to see that my entire order of labels was put in the same booklet even though there were 2 different names, making it impossible to offer them.
Marianne
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Answer from Petit-Fernand
Hello Marianne, Thank you for writing to us. We are sorry that your order did not bring you complete satisfaction. In fact, we only send our labels in different booklets for our Packs. Labels ordered independently are sent in the same booklet. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The gourds are very pretty. However, they're fragile and there's already some color coming off one bottle. And one of the three bottles we received already had some color missing at the bottom. I was a little disappointed with my purchase, as the bottles are rather expensive.
Zoe
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Answer from Petit-Fernand
Hi Zoe, Thank you for your comment. We're sorry to hear about the color problem with your water bottles. We've just emailed you to find a solution. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The service is fast and efficient, the labels are really nice to stick on, but in 3 washes 3/4 of the iron-on labels ended up in the machine's drum, I'm really disappointed.
Client(e)
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Answer from Petit-Fernand
Hello, thank you for your message. We're sorry to hear that your iron-on labels are coming off. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Hello, I'm happy with the shoe labels, but for clothes I find that after a few washes, they come off. Too bad
Ribeaucourt Sebastien
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Answer from Petit-Fernand
Hello, Thank you for your message. Your labels should not come off after washing. In order for us to help you, please send us an email at [email protected] with your order number. Have a nice day, Camille C-MonEtiquette