/10
★★★★★
based on 128922 reviews published
★★★★★
based on 128922 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
2nd time I ordered but the delivery time was 10 working days . Some models chosen black background red writing were well readable on the site Printed rendering is not readable. I don't like it at all
Sarah Ridane
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Answer from Petit-Fernand
Hello Sarah, Thank you for your message. We're sorry to hear that the personalization you chose did not meet your expectations. We hope, however, that the rest of your order is to your liking. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Superb label! Top customer service!
Karima Makhadou
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Answer from Petit-Fernand
Hello Karima, Thank you for contacting us. We've just sent you an email to help you with this postal delivery anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my parcel ...
Olivia Polrot
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Answer from Petit-Fernand
Hello Olivia, We're sorry your order hasn't arrived yet. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I still haven't received my order n°1003822415
Justine Boullé
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Answer from Petit-Fernand
Hello Justine, Thank you for contacting us. Following a return of your order by La Poste, it was shipped again on 10/11 as confirmed in our email exchanges. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The cup took almost 1 month to arrive. Very bad
Signora B.
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Answer from Petit-Fernand
Good morning Barbara, Thank you for your message. We are sorry that your order arrived late and at the same time read your words. Customer service has been monitoring the arrival of your order with you by lending you assistance. We always remain available for any clarification, and we hope you are satisfied with the product you received. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order for more than 18 days I have written 2 emails requesting information and I only receive the automatic response which in my case is null and void The service is terrible perverse
Juan Pablo Orrego Tellez
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Answer from Petit-Fernand
Hi Juan Pablo, Thank you for writing to us. We are sorry that you did not hear back from us, however, since you did not reply to our automated email we did not receive your message. We have just contacted you to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The package arrived very late. I was unable to deliver it as a holiday gift. It was two separate orders and only one booklet was sent, so I had to cut some simple labels to make both gifts. Bad management. I should have received two separate packages.
Francesca Cristina Ureña
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Answer from Petit-Fernand
Good morning Francesca, Thank you for writing to us. We are sorry to hear that the Post Office has delivered your order late. As for our labels, we send them separately only for the Packs, sorry. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
It was terrible. My order has not arrived. I have several days claiming and nobody tells me anything.
Veronica Bello
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Answer from Petit-Fernand
Good morning Veronica, Thank you for your message. After our email conversation, I confirm the refund of your order. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
The stickers arrived very late and when I put mail to inform me about the status of the order they did not give me any solution, nor did they respond in a timely manner.
Lc
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Answer from Petit-Fernand
Good morning Lucia, Thank you for your message. We are sorry for this delay in delivery. However, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Absolutely disgusting service! Order made more than a 5 weeks ago, haven't received it.... complained and was promised the order to be resent and have received no updates, no tracking or order numbers. Nothing at all! Stay away
Invité
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Answer from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that. Unfortunately we cannot find any exchange between you and our customer service. One of our operators will contact you later today to get more information about this and help you. Have a nice day Chiara EsIstMeins
1
/5
★☆☆☆☆
Never received my order!
Steffy Centonze Da Silva
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Answer from Petit-Fernand
Hello, Thank you for contacting us. Your order has been returned to us by La Poste. We have just contacted you to confirm your delivery address. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Is 2 weeks when i wait my order.You take a money but my order no is arriv......
Invité
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Answer from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order by La Poste, your order was delivered to your mailbox on 27/12. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
My order after more than 20 days has still not arrived
Serena P.
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Answer from Petit-Fernand
Dear Serena, Thank you for your message, I am very sorry for this inconvenience. One of our operators has contacted you and we will resend your order at our expense! I wish you a good day 🙂 Chiara Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order and I don't know where it is as there is no way of tracking it unfortunately.
Manon Spoden
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Answer from Petit-Fernand
Hello Manon, Thank you for writing to us. We are very sorry that your order has not yet arrived by post. Our customer service team has just emailed you to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I never received my ordered product
Justine Mauris
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Answer from Petit-Fernand
Hello Justine, Thank you for writing to us. We are sorry that our e-mail of 21/12 concerning the return of your order by La Poste did not reach you. We have just contacted you again by e-mail to confirm your address and proceed with the return of your order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
My latest order has still not arrived, despite being placed three weeks ago
Anselmi N.
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Answer from Petit-Fernand
Good morning Nicola, We are sorry to hear that you did not receive your order. ?? We have sent you an email so that we can provide you with a solution. Best wishes for the holiday season. Elise, Petit-Fernand
1
/5
★☆☆☆☆
I am pissed off. The labels didn't stick to the pens. I was asked to send photos and was told there was nothing more we could do. The three months are up and therefore I have no right to complain yes and why should I send photos first???? So zero understanding zero insight nothing. Best to order directly elsewhere. Hands off !!!!!!
Hatice Y.
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Answer from Petit-Fernand
Hello Hatice, Please send us photos as proof of the problem so that we can better understand it. Also, from a legal point of view, unfortunately we cannot reship items more than three months after the date of the order. So understanding and insight: we refunded 15% of the amount of your order and also sent you a 20% discount code so that you could order new labels that better fit the format of your pens. Obviously this was not the response and business gesture you were expecting, but unfortunately that is all we can do. We wish you happy holidays though. Elise, ItIsMine
1
/5
★☆☆☆☆
I have not received my order and it says I have...I find it strange because it has never happened to me. But this last order is not in my mailbox or in the concierge of my house....
Patricia Suasi Fernandez
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Answer from Petit-Fernand
Hi Patricia, Thank you for writing to us. We have sent you an email to help you with this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order and with all the time that has passed, I don't think it will arrive anymore.
Victoria Sja
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Answer from Petit-Fernand
Hi Victoria, Thank you for writing to us. We are sorry for this situation. The second shipment we have sent you is on its way. It won't take long to reach you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Have not received my order.
Invité
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Answer from Petit-Fernand
Hello, we are sorry that this new shipment has not reached you either. However, it was sent from our side. We have sent you an e-mail to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received anything even though I ordered on December 8th. I'm waiting for my refund... the other times it was very good.
Angélique Leton
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Answer from Petit-Fernand
Hello Angélique, We are sorry about this delivery anomaly. We have confirmed by email the refund of your order. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the order
Aicha
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Answer from Petit-Fernand
Hello, Thank you for writing to us. Our Customer Service has just sent you an e-mail to help you. We are very sorry about this anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received despite 8 working days 🙁
V W
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Answer from Petit-Fernand
Hello Virginie, Thank you for your message. Our customer service department has contacted you by e-mail to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Absolutely inadvisable experience, I placed my order on November 17 and as of today December 23 I still have not received it. I have to say that the customer service has been excellent and fast, they have tried to rectify the incident, without success, and so it seems to me that choosing to order the textile labels on this website is not the best option.
Belén
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Answer from Petit-Fernand
Hello Belen, Thank you for your message. You can contact our customer service if you still haven't received the second shipment we sent you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order for labels a month ago and it did not arrive. I claimed the order and they very kindly processed another order at no cost. But the second order has not arrived yet either. When I complained they said it was a problem with the post office. I find it shameful to have to wait more than a month for some simple labels. Next time I will buy from another brand.
Vaneadehotmail.com
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We sincerely regret this situation. Please do not hesitate to contact us by email if you still haven't received your order so that we can help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Never received anything!!!!!
Maryse
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Answer from Petit-Fernand
Hello Maryse, We are very sorry about this delivery anomaly. In order to help you, please send us your order number to [email protected] Nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Delivery times are really too long. Order placed on 27/11, received on 18/12... that's not right!
Marie
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Answer from Petit-Fernand
Hello Marie, We are very sorry that your delivery by La Poste arrived so late. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The shipment took a long time to arrive, I think more than a week late. The envelope arrived opened and wrinkled. The clothing labels do not stick well and in one wash I already jumped several. The truth is that everything in general is a disaster.
Elisenda Domenech
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Answer from Petit-Fernand
Hi, Thank you for letting us know. We have just sent you an email to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive my stickers in time and I was eventually refunded.
Sara Moreno Santos
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Answer from Petit-Fernand
Hello Sara, We are sorry for this situation and hope that you will try again another time. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Good morning! I am very dissatisfied with the product, I trusted your brand instead of others because 6 years ago I bought them for my son and they were great quality price quantity. My surprise has been when I received the product, it brings less than half having ordered the same. I will not trust your brand again for future purchases. Best regards
Encarna
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Answer from Petit-Fernand
Good morning Encarna, Thank you for writing to us. We are sorry for this situation. You can contact us by email at [email protected] with your order number so that we can help you. Good day, Camille Petit-Fernand