/10
★★★★★
based on 125964 reviews published
★★★★★
based on 125964 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The labels come off, but 6 years ago I bought some for my first child and I was happy, but now there's a problem.
Audrey Martinez
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Answer from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are very sorry that you are experiencing problems with your labels this time. We have just contacted you by email to understand your problem so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
For the moment I have not received the order.
Quentin
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Answer from Petit-Fernand
Hello Quentin, Thank you for your feedback. We have contacted you previously regarding your order. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
They don't fit, even though I followed the instructions.
Mick Mick
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Answer from Petit-Fernand
Hello Mickaël, Thank you for your message. We have just contacted you by email to propose a solution to your problem. Have a nice day, Camille C-MonEtiquette.
1
/5
★☆☆☆☆
I never received my package very disappointed but the the customer service was excellent I was reimbursed. I really wanted what I ordered for my daughter school trip.
Jacqueline Kelley
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Answer from Petit-Fernand
Hello Jacqueline, Thank you for your message. We are very sorry that you have not received your order. We hope that you will try to order from us again. Kind regards, Camille C-MonEtiquette
1
/5
★☆☆☆☆
After ordering these for the second time after trying them years ago, as I wanted to give them a second try- however im still as disappointed. The stickers constantly fall off, I find them in the machine, scrunched in clothes. For the money I paid for 2 sets, was disappointing.
Adele J.
Answer from Petit-Fernand
Hi Adele, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The order never arrived!!!
Antonia M.
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Answer from Petit-Fernand
Good morning Antonia, We are very sorry that you did not receive your order. One of our operators will contact you later today so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien
Ikisse
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We are sorry that your order has not yet arrived. Please contact our customer service by phone or at [email protected] so that we can get back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The product did not arrive to me and after soliciting A response you did not even reply. Goods not received and nenvhe refunded
Magnani N.
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Answer from Petit-Fernand
Good morning Natalia, We are very sorry for this anomaly. One of our operators will contact you in the day so that we can find a solution together, Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Ana María
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Answer from Petit-Fernand
Hi Ana Maria, Thank you for letting us know. We have just sent you an email to help you with this delay of delivery by the post office. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Customer service was helpful at the beginning, sent new product. It never arrived! When asked, it was assumed that the goods had arrived, although it was stated that the adhesives would come off after one wash. But the bombs stick in the washing machine. For me, this is definitely not a recommendation!
Anja K.
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Answer from Petit-Fernand
Hello Anja, we are sorry that our products did not meet your expectations. However, we have reshipped the labels to you at our expense and even refunded the full amount of your order. Unfortunately, that is all we can do. We also have no influence on Deutsche Post if the shipment does not arrive or is lost. Nevertheless, we are doing our best to improve our delivery service. We wish you a Merry Christmas. Elise, EsIstMeins
1
/5
★☆☆☆☆
I DID NOT RECEIVE THE ORDER
Elisa
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Answer from Petit-Fernand
Hi Elisa, Thank you for writing to us. You can send us an email with your order number to [email protected] so we can help you as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never got it. Customer service didn't get back to me
Gi
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Answer from Petit-Fernand
Good morning, We are very sorry that you did not receive your order, Unfortunately we do not have enough information to trace your order. I kindly ask you to contact us as soon as possible by email at [email protected] or by phone at +33 5 86 80 00 96 We look forward to hearing from you so that we can help you and find a solution. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
It is not clear which article
J.goldbach
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Answer from Petit-Fernand
Hello Julia, Unfortunately, we do not fully understand your opinion. We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received the labels, yet they tell me it's delivered.
Pierrette Akaho
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Answer from Petit-Fernand
Hello Pierrette, Following our exchange, I confirm that your order will be shipped again. Wishing you a good reception. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
It has not arrived yet and I have no news and I sent an email and no one has answered me.
Luisa Dominguez Barreno
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Answer from Petit-Fernand
Good morning Luisa, Thank you for writing to us. We have just contacted you to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.
Kunde
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Answer from Petit-Fernand
Hello Melissa, We are sorry to read that our products did not meet your expectations. We have contacted you to have more details about it. We look forward to your feedback. Have a nice day, ?????? Elise, ItIsMine
1
/5
★☆☆☆☆
I did not receive my order
Marie-aude Hody
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Answer from Petit-Fernand
Hello Marie-Aude, Thank you for notifying us. We are very sorry about this delivery anomaly by the postal services. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The letter still hasn't arrived.
Silke
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Answer from Petit-Fernand
Hello Silke, Thank you for your message. We have just contacted you by email to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.
Alexia Olivesi
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Answer from Petit-Fernand
Hello Alexia, Thank you for informing us of this delay in delivery by Chonopost. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.
Silvia
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Answer from Petit-Fernand
Good morning Silvia, The order that we remanufactured for you was shipped on 01/12 and is on its way, it will arrive soon. We sincerely regret this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have received nothing after 9 working days!
Inês
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Answer from Petit-Fernand
Hello Ines, we have just contacted you by phone and by email in order to find a solution together regarding the delivery of your order. We hope to help you as soon as possible. Good day to you, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received anything from you
Béatrice Leroy
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Answer from Petit-Fernand
Hello Beatrice, Sorry to read your message. Unfortunately this is a delivery anomaly by the postal service. We have just left a voice message to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you
Sabrina Pereira
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Answer from Petit-Fernand
Hello Sabrina, Thank you for your message. Following your exchanges with our service yesterday, I can confirm that your order will be returned to you as soon as possible. We are sincerely sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.
Ms Amélie B
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Answer from Petit-Fernand
Hello Amélie, Thank you for your message. We've just contacted you in order to understand the problem you're experiencing and provide you with an appropriate response. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?
Angelique K.
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Answer from Petit-Fernand
Hello Angelique, We are very sorry that the labels are peeling off. ?? we have sent you an e-mail so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order never arrived and tried contracting the company with no response
Kimberly
Answer from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
Martina E.
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Answer from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived. I sent the incident through the web and they never responded.
Alejandra Paredes
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Answer from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
Em
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Answer from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Betul S.
Answer from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand