/10
★★★★★
based on 125946 reviews published
★★★★★
based on 125946 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Unfortunately this time did not go very well, the delivery was very late and the caps on the water bottles are defective because they do not close well. It's a real shame because the water bottles are very nice but with the cap open they are not functional
Costanza
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Answer from Petit-Fernand
Good morning Costanza, Thank you for your comment your feedback helps us to improve our service and products. We are sorry about this. Our team had sent you back the water bottle cap as a solution to this quality anomaly. We thank you for your trust and wish you a good day! Chiara Petit-Fernand
2
/5
★★☆☆☆
Unfortunately, my 1st order did not arrive. Big praise to the customer service, new ones were sent immediately without any problems! Many thanks for that! Unfortunately, this time they don't live up to their promise. They don't last through the wash even though I follow the instructions exactly and even let them "dry" for 24 hours before wearing them for the first time. Too bad
Jessi
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Answer from Petit-Fernand
Hello Jessi, We are sorry to read that your labels are peeling off. ?? Can you please send us an email and share a picture so that we can offer you a solution? We look forward to your feedback. Have a nice day, ?????? Elise, EsIstMeins
3
/5
★★★☆☆
The labels themselves are very high quality and beautiful. I have deducted two stars because I would like smaller labels for items, for example, and the delivery time was very long.
Sandra
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Answer from Petit-Fernand
Hello Sandra, We already offer mini labels. However, we are sorry that the delivery time took longer than expected, but we have no control over the postal service. It's good that you like our labels. Have a wonderful holiday season, ?????? Elise, EsIstMeins
3
/5
★★★☆☆
The labels are just like what I ordered and that's great. This is my 1st order and I tested the pack with several formats to get an idea. However, I'm rather disappointed because after a few washes, the iron-on labels are already coming off... Too bad.
Geraldine R.
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Answer from Petit-Fernand
Hello Geraldine, Thank you for your feedback. It is not normal for your labels to come off after a few washes. Please contact our customer service department with your order number at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I have previously ordered from a similar Spanish company when I lived in another country and the order arrived very quickly. My order at Petit-Fernand took more than two weeks, if not longer. And now I live in Spain and it was not only the shipping but also the production time. The clothing stickers have come off with the washes, compared to the other brand that never came off. What I like the most however are the stickers for notebooks or books because you can have a variety of them on a single page.
Ave
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Answer from Petit-Fernand
Good morning, Thank you for your message. We are sorry for this delay both in delivery by Correos and in manufacturing. As for your clothing labels, it is not normal for them to peel off. You can contact us at [email protected] with your order number so that we can help you. Good day, Camille Peti-Fernand
2
/5
★★☆☆☆
Everything arrived correctly, Pere took too long to send, it is an aspect that should be improved.
Lucia Rp
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Answer from Petit-Fernand
Hi Lucia, Thank you for your message. We are delighted to hear that you like our products. Regarding the delivery, we are sorry for this delay. We are looking for alternatives so that this does not happen again. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
I'm disappointed with the quality of the stoppers on the children's bottles. The stoppers are far too fragile for this age group. I bought two bottles at the end of 2022. The caps broke in March and July, then I bought a new cap which broke in December. After three broken stoppers, I asked customer service if there wasn't another stopper that would fit, since new gourd models exist and replace the old ones! As luck would have it! The answer is no, so I'm left with my broken stoppers on my "old" leaky bottles.
Ophélie Bouchand
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Answer from Petit-Fernand
Hello Ophélie, Thank you for your feedback. We're sorry your plugs broke. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Very disappointed that the bottle was personalized with a sticker that won't last.
Camille Goddet
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Answer from Petit-Fernand
Hello Camille, Thank you for your message. As we said when we spoke, our water bottles are personalized by printing directly on the product. It is therefore not normal for your gourd to look like this. We look forward to hearing from you so that we can understand and help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Good product, as described, but delivery was very very very long.
Mariya
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that our products meet your expectations. As for the delay in delivery by the postal services, we are sincerely sorry. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The stickers are less sticky than when I ordered them for my 1st child. They come off after the 1st wash. It's a shame. Maybe a bad printing series...
Alexandra Gassion
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Answer from Petit-Fernand
Hello Alexandra, Thank you for your message. We have just contacted you by e-mail to help you. Your labels shouldn't come off after the first wash. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The order arrived on December 12th, the day before I sent all my letters without labels because I could not wait any longer. Very slow delivery ?
Georgethomas
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Answer from Petit-Fernand
Hi George, Thank you for writing to us. We are sorry for this delay on the part of Correos. We are looking for a faster alternative to deliver our products so that this situation does not happen again. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I like it because I can design each of the labels differently, but I don't like that they peel off very quickly. It takes a long time to ship
Sara Moreno Campins
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Answer from Petit-Fernand
Hi Sara, Thank you for your message. After our call, I confirm you that we resend you your labels. Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
Unfortunately, iron-on labels come right off unless very, very firm fabrics are applied. Almost no children's clothing has these features, especially T-shirts and leggings that are used for kindergarten. I ended up only being able to use them for bibs, bed sheets, and a few sweatshirts. Too bad because they are very aesthetically pleasing.
Margherita L.
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Answer from Petit-Fernand
Dear Margaret, Thank you for sharing your opinion. One of our operators will contact you later today to learn more. Have a good day ?? Chiara Petit-Fernand
3
/5
★★★☆☆
My boys enjoyed choosing their own designs. I wish the writing could've been bigger on the sticker. The clothes labels have so far stayed on which is great but the names have worn off the shoe labels after only a couple of months.
Sophie N.
Answer from Petit-Fernand
Hi Sophie, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
IT TOOK SOOOO LONG TO GET MY ORDER TO ME
Beatriz Criado
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Answer from Petit-Fernand
Hello Beatriz, Thank you for writing to us. We are sorry for this delay of delivery by Correos. We hope that everything is still to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Beautiful labels. The back-to-school pack is very practical. However, I'm very disappointed with the iron-on labels, which don't last more than 2 washes and 2 tumble-dryings. I don't use them anymore and have switched to self-adhesive clothing labels, which I put directly on the brand labels (or the care instructions label).
Hoareau
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry that our iron-on labels are coming off like this. Please contact our customer service by email at [email protected] with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Some of the labels do not last 1 wash!
Krüger
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The result was fine but it was impossible to use a coupon per guest. I had to place the order without using it
Raquel
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Answer from Petit-Fernand
Hi Raquel, Thank you for your message. We are glad to hear that you like our products. You can write to our customer service so that they can help you with your coupon. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Hello, I'm sorry but the labels are not of the same quality as the ones I bought from you 3 years ago, which gave me complete satisfaction. I found them all in the washing machine. Even the iron-on ones are more difficult to adhere and don't have the same soft finish.
Atelier Aurélie Briot
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Answer from Petit-Fernand
Hello Aurélie, Thank you for your feedback. We've just contacted you by e-mail to understand the problem you're experiencing so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I had already bought several times and they were all flawless. This year the clothing labels were not as successful 🙁
Azzurra C.
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Answer from Petit-Fernand
Good morning Azzurra, Thank you for your message, We are sorry to read that you are not fully satisfied with the labels. One of our operators will contact you later today so that we can find a solution together. Good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
They look great and are easy to put on, but they are easy to clean at 30 degrees in the washing machine so you need a new one every time.
R K.
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Answer from Petit-Fernand
Hello, we are sorry to hear that your labels are peeling off. You can contact us by mail (and share a picture of the problem) so we can offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Very beautiful
Santos J.
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Answer from Petit-Fernand
Good morning, Thank you for sharing your opinion, We are very happy that you are satisfied with the product. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
I am satisfied, the labels on the objects remained intact, but the labels on the clothes came off after the first wash, which disappointed me. Ps: they contacted me frankly, responded quickly and with great kindness, so the problem will be solved. Thank you
Madiha Hafoud
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Answer from Petit-Fernand
Hello Madiha, Thank you for your message. We have just sent you an email to help you with your clothing labels. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Very long delivery time! Labels don't hold really well compared to other manufacturers. However, my children like the design.
Niemja
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I bought a couple of packs of stick on labels. Some have stayed on but mostly the stickers end up coming off in the wash. I reapplied and followed instructions but still they come off Received a reply regarding this - thank you. However the refund mentioned has not been received.
Hayley W.
Answer from Petit-Fernand
Hi Hayley, Thank you for your comment. We are very sorry that you encountered problems with the quality of the labels. It must surely be an anomaly. Our labels are super strong. In any case, our customer service has already provided a full refund for this order. Have a nice day, Chiara Petit-Fernand
2
/5
★★☆☆☆
First wash at 40 degrees and the label comes off...
Chloé Leduc
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Answer from Petit-Fernand
Hello Chloé, Thank you for your feedback. We have just contacted you by email in order to help you as best we can. We're sorry, your labels shouldn't come off like this. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The labels for objects are great, but the sticky labels for clothes aren't so great - they come off in the washing machine, even though I follow the instructions.
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, Thank you for your message. We're sorry your labels are coming off like this, it's not normal. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I've yet to receive my order .
Amanda
Answer from Petit-Fernand
Hi Amanda, Thank you for your message. I am really sorry for that! We have contacted you to help and find you a solution. Have a lovely day Chiara Petit-Fernand
3
/5
★★★☆☆
Easy to use website, delivery took a long time and I ordered two different names for Christmas presents but they came in one booklet so I had to cut them out and it looked a bit rubbish as a gift then. Labels are really lovely though and very easy to use.
Laura D.
Answer from Petit-Fernand
Hi Laura, Thank you for sharing your opinion, we are happy you loved our labales and that you find them easy to use. A member of the Petit-Fernand team will contact you today to help. Have a lovely day, Chiara Petit-Fernand
3
/5
★★★☆☆
I've already bought self-adhesive labels, nothing to say and fast delivery. I was disappointed with the bottle, especially the cap. I bought the first model with the pink cap when my daughter started school (recommended age 3). The cap must have broken in the first week of school (I found it hard to close myself). So much for using it that way. Then the black closing system now turns in a vacuum (after 3 months of use). I'd like the new screw cap, simpler I think, but I can't order it. There are only the first cap models or the bottle stoppers available alone, at the price of 8 all the same (the gourd is getting expensive lol). Mrs Marliot
Stephanie.m
Translated review
Answer from Petit-Fernand
Hello Stéphanie, Thank you for your message. We're sorry that the stopper on your water bottle broke. We have just sent you an e-mail to try and find a solution. Have a nice day, Camille C-MonEtiquette