/10
★★★★★
based on 126676 reviews published
★★★★★
based on 126676 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I bought 100 self-adhesive labels, they come off in the wash, poor quality, disappointed, don't recommend.
Beton J.
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Answer from Petit-Fernand
Hello Jean Louis, It's not normal for your labels to come off when they're washed. Our products are designed to withstand machines up to 60°C. Unfortunately, we don't have enough information to help you. We therefore recommend that you contact our customer service department with your order number so that we can provide you with a solution 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Sara A.
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Answer from Petit-Fernand
Hello Sara, We are very sorry that your order did not arrive. We have contacted you by phone and email to offer you a solution as soon as possible 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Stickers fall off after a week. I do not recommend for clothing.
Be
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Answer from Petit-Fernand
Hi, Sorry to read your message. Our labels are designed to withstand repeated washings. We have just contacted you via email to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Bjr I am still waiting for the labels since more than a month although they are paid. Labels in the name of Beyne Lucienne .
Daniel B.
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Answer from Petit-Fernand
Hello Daniel, Thank you for your message. Your order has indeed been returned to us by the carrier because the time limit had been exceeded, we are very sorry. As specified in our exchange, we will arrange for your order to be returned as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I am extremely disappointed. This is the 4th time I've ordered from them. Now my order hasn't arrived and I can't contact customer service. Money gone, no goods and no feedback. What a shame, I'm really disappointed.
Caro
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Answer from Petit-Fernand
Hello, thank you for your feedback. We have contacted you via email, but it seems that your email address has blocked our message. We have sent another reply about your PayPal claim. We look forward to helping you and providing you with a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I HAVEN'T RECEIVED MY 1ST URGENT ORDER IN CHRONO POSTE AND IT'S A SCAM?
Lola
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Answer from Petit-Fernand
Hello Lola, We're sorry to hear that your order has still not arrived. Please contact us with your order number so that we can help you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Still haven't received my labels, no follow-up.
Manon H.
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Answer from Petit-Fernand
Hello Manon, Thank you for your feedback. You chose standard shipping, which does not allow you to track your order. However, we offered you a solution by e-mail four days ago, but unfortunately we haven't received a reply from you. We're here to help and hope to meet your expectations. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order was cancelled because the shipping company did not handle the shipment to the Canary Islands.
Lucia
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Answer from Petit-Fernand
Hello, We understand your displeasure and are sincerely sorry. We have refunded your order in full due to the fact that we are unable to ship our orders to the Canary Islands at this time. We apologize for the inconvenience caused and will do our best to make this shipping option available again. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order, it's embarrassing.
Inmo
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Answer from Petit-Fernand
Hello, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I absolutely did not receive the labels in time! So I didn't get them back
Client
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Answer from Petit-Fernand
Hello Céline, We're sorry to hear that your order arrived late at your selected delivery point. We hope your next experience with C-MonEtiquette will be better. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm asked for my opinion even though I still haven't received my order, 6 days late! No information from the site. But I know I'll receive it, because I always give in like that.
Céline B.
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Answer from Petit-Fernand
Hi Céline, We're sorry you haven't received your order yet: it was shipped on 12/27/2024 by La Poste ? an order confirmation and a shipping confirmation were sent to you by e-mail. We have just contacted you. Have a nice day, Elise, C-MonEtiquete
1
/5
★☆☆☆☆
Did not receive the delivery. Money was refunded
Elfe
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Answer from Petit-Fernand
Hello, We are sorry that you had a bad experience with the delivery. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Unfortunately my order never arrived
B.g.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I receive an e-mail asking for my opinion, but more than 20 days after ordering (priority shipping) I still haven't received it... My daughter will now return to school without her water bottle, Lunch box and labelled clothes...
Axelle B.
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Answer from Petit-Fernand
Hello, We are very sorry, your order is currently being delivered by the carrier. We have just set up a refund for your delivery costs. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I ordered 3 gourds on December 20. It's January 03 and I still haven't received anything... So my Christmas presents have been missed. On your website you guarantee delivery in 2 to 4 days. That's a long way from the 15 days it took me...
Julie
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Answer from Petit-Fernand
Hello, We apologize for the inconvenience. However, the postal service was very disrupted at the end of this busy year, with two public holidays. Nevertheless, your order had been returned to us by Chronopost, which is unfortunately out of our hands. What's more, according to your tracking number, your order was already delivered on January 03 to the relay point you selected. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I ordered clothing stickers for my kid's uniform as they came up first on a Google search. They took ages to arrive from France (which I hadn't realised despite the company name) and were way too big to fit on his clothing labels. They have washed off after one wash. Absolutely useless and were expensive too.
Katharine T.
Answer from Petit-Fernand
Hello, Thank you for reaching out to us! We are really sorry to hear that. Order number was not provided when writing the feedback, please contact our customer service so that we can assist you as soon as possible! Best regards, Chiara Petit-Fernand ??
1
/5
★☆☆☆☆
I placed the first order of labels and it never arrived,I wrote to get it back and again received nothing,a tease ,never again
Palumbo D.
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Answer from Petit-Fernand
Dear Daniela, We apologize for the inconvenience you encountered. we are surprised to read your feedback as we have already sent you a free order. Also, we did not find any complaint on your behalf as a result of the free referral we made to you. Don't worry, our customer service team will contact you shortly to assist you in resolving this situation. Clare, Petit-Fernand ??
1
/5
★☆☆☆☆
I never received my order
Sylvie G.
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Answer from Petit-Fernand
Hello, We are sorry to read your message. We hope, however, that the solutions we have proposed by e-mail will help you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I never received the product.
Maria M.
Answer from Petit-Fernand
Hello, We are very sorry for that?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Chiara, Petit-Fernand ??
1
/5
★☆☆☆☆
Order has not yet arrived
Rh
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Very expensive for the quantity and quality offered: 2 sheets and bland colors! Avoid
Guillemain A.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. It's up to the customer to choose the quantity of labels he wants. For quality, please send us a photo so that we can better understand the problem. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused.
Andrea D.
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Answer from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ? Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused. I do not recommend this product!
Andrea D.
Answer from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ?? Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I was supposed to receive the labels on the 18th, but I got them on the 24th. Too late. The clothes had to be marked over the weekend so I went to the supermarket to buy white labels and wrote in pen. I've got a batch of labels I don't need and 30 bullets less in my account. An experience I won't repeat.
G.b.44
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Answer from Petit-Fernand
Hello, We are sorry that your order arrived too late. Unfortunately, we have no influence on the postal service, which was disrupted during the holiday season. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I placed an order that never arrived.
Francesca T.
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Answer from Petit-Fernand
Good morning Francesca, Thank you for sharing your feedback and we sincerely apologize for the inconvenience. We are really surprised to read your comment, as our customer service team has already been able to assist you via email, proposing several solutions regarding your order. We would like to emphasize that, as per your choice, we have already provided a refund. We encourage you to contact us again for further clarification or needs. We are always here to help you. Sincerely, Chiara, Petit-Fernand ?
1
/5
★☆☆☆☆
The bottles arrived broken and with the wrong personalization. They were sent back and one of them arrived without the straw. I asked for a refund but I had to pay for the bottle to be sent back!
Jennifer D.
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Answer from Petit-Fernand
Hello, We're sorry for the inconvenience concerning your order and understand your dissatisfaction. We wish you all the best for the festive season. Elise C-MonEtiquette
1
/5
★☆☆☆☆
Still not received my order placed in early December for my granddaughter's Christmas No news of shipment I am very e. Anger
Mme V.
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Answer from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order, it was available in your relay point since 13/12. It is now reported as withdrawn. We hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order?!? Or the new order that was sent out as a replacement!!!
Rebecca A.
Answer from Petit-Fernand
Hello, We are very sorry for the delay in delivery. ?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Bag ordered for my daughter's school, after a week the strap broke, I told them about it, since then I haven't had any return, nor any customer service. Poor quality and poor customer service.
Victoria E.
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Answer from Petit-Fernand
Hello, We're very sorry to hear about the problem with your bag. However, we did receive your message, to which we replied on the morning of 23/12, informing you of the return of a replacement item. Our customer service is available by telephone and e-mail from Monday to Friday, 9am to 5pm. We wish you good reception of your replacement item? Have a nice day, ? Camille C-MonEtiquette
1
/5
★☆☆☆☆
I've ordered from you several times before, but this time I'm really disappointed. I ordered quite a lot of labels and received notebooks with different labels mixed up each time. The ones you stick on your clothes and the others. When I'm going to use them, I'm going to have to be extra careful every time to make sure that they're really meant for clothes. Imagine that I'm wrong....my iron will be ruined. Unfortunately I don't think I'll be ordering from you again because it's too messy. Sorry but too risky. Kind regards
Pascaline R.
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Answer from Petit-Fernand
Hello, Our labels are assembled in a booklet so that you can find all your labels in one place and avoid loss. We take care to name each label category to avoid any error when using your products. We're very sorry to hear that this may not be easy for you. However, we hope you enjoy our products. Have a nice day, ? Camille C-MonEtiquette